Just had to share my experience with Trac Heating and Plumbing after an unexpected disaster with my Navien system. Right after St. Patrick's Day, I went to take my much-needed shower, and of course, no hot water. To make matters worse, the heat was out too!
Tom from Trac came out the very next day and quickly diagnosed the issue - a bad circulator pump and control screen. The day after that, TJ came to try and repair it. Unfortunately, due to my 2-year negligence (hard to find certified professionals for these systems), sediment built up, and it was clear the unit needed replacing.
Here's where Trac really impressed me: they didn't charge me for the hours TJ spent trying to fix the unit, and they gave me the best price for a replacement. After a bit of back-and-forth on my options, I ended up going with a new Navien, and I'm happy I did! Not only is it working great, but now I can trust Trac to handle all my preventative maintenance moving forward.
Unlike a previous company that tried to rip me off and left me with a broken system after they left, Trac was honest, communicative, and efficient. They handled the entire situation urgently, cleaned up all the mess, and now I have heat and hot water again!
If you're in the North Merrick, NY area, and need heating/air conditioning help, ask for Tom or TJ at Trac. They've earned my trust, and I'm planning on having them back soon to install a filtering system and my humidex.
Highly recommend Trac!
#Plumbing #Heating #Navien #TracHeatingAndPlumbing #NorthMerrick #ReliableService #TrustworthyTechnicians #CustomerFirst read more