Great response time via email. The sales team treated us well and helped us get in a (used) vehicle…read morequickly!

If I could give them 0 stars, I would. If you need your vehicle serviced, DO NOT USE THIS…read moreESTABLISHMENT! We had our Toyota Rav 4 Charcoal Canister replaced 3 times, and the lights on the dashboard are all still on. Now the part is still under warranty (failed after 7 months) as it is a one-year warranty part. Beware of them telling you a part has mileage warranty; they lied and told us we were 624 miles over the warranty. I called the Toyota Experience line, and they said that part is a one-year warranty part mileage does not matter. Guess they think the customer won't check. When that didn't work for them, they said it was our fault for the part failing from overfilling with gas. This is ridiculous! I did my due diligence, and online there are hundreds to thousands of complaints for several Toyota brands, Charcoal Canister Failures, and many complaints list the dealership telling the customer it is their fault for overfilling the fuel tank. There are several other reasons this part can fail, and it really should be a RECALL ON EVERY VEHICLE AFFECTED. I will list the reasons in case this helps someone going through this same problem. Because of its design and the presence of check values that may become fouled with fuel, it is reported to fail frequently. It's located at the bottom of the vehicle, so debris can physically damage it. Also, it can clog with debris. Contamination from Liquid Fuel: fuel enters due to a malfunction in the fuel system. Now they want me to bring it back so they can check if something is wrong with the EVAP system. NO WAY, they should have been looking at that the second time it failed. Now it's the third time, and they want to wash their hands of it. After it failed the third time, they said the spark plugs needed to be replaced, which we did, and 2 weeks later, all the lights on the dashboard were on again, went back in, and then they said it was the Charcoal Canister. I have read the reviews for the sales department of this place also, and many people say don't purchase a car here or service it at Dry Ridge Toyota because they are liars, etc. This was resolved with Toyota Experience, as they were on the conference call. I had set up a time to have it replaced again, per their calling me to arrange a time. My husband went in, and the owner, whom we have never seen, came out of the office and said we are not doing the replacement, it's your fault it failed. SO, THEY LIED TO TOYOTA EXPERIENCE AND US, WASTED OUR TIME OFF WORK TO SCHEDULE. PLEASE READ ALL THEIR REVIEWS BEFORE DOING BUSINESS HERE.

HORRIBLE !!!! We had an appointment at noon to drive and purchase a vehicle , we drive over and…read morehour and were told upon arrival that they just took a phone deposit on the vehicle . wasted our time and gas ! ridiculous. Dan the salesman gave zero shits as well .

I was traveling through when my old faithful 2003 Duramax GMC finally died while towing my 32 ft…read moreRV. Piles Chevrolet was the closest dealership so I limped in for help. The service department was honest and thorough. I decided after 250,000 miles and 20 years it was time to let my truck go. They gave me a fair trade in and I drove away with a brand new 2500HD diesel. Randy and Betty were so honest and helpful. I couldn't be happier!

The service department went above and beyond for my wife and I. We are traveling from Michigan to…read moreFlorida. Stopped in Dry Ridge KY for the night, went to leave the hotel the next morning to continue on our trip, and our Grand Cherokee started and ran awfully. Immediately called Marshall (closest to our hotel). Talked to Nate, a service writer, and he promptly told me he would be happy to help as best he and the dealership can, but being Saturday, their hours are shorter, and mostly focus on oil changes. Regardless, we limped our jeep there, and they went to work. They made us a priority, and we definitely noticed. I wish I caught the technicians name that worked on our gc, because he deserves credit in this too. This dealers service department literally saved our vacation, and alot of money. I will be reaching out to Chrysler to let them know how well we were treated there! This literally all happened this morning, and as I write this, we have made it to southern Georgia, and wouldn't have without this dealer.

I'd steer away from service here. Can't get in for basic warranty things for a month or more…read more In case you're wondering, it has nothing to do with Covid, they don't have enough techs. Sad day when you spend $30k+ on a vehicle and they cans fix it for a month.

Excellent service! Excellent car! Excellent warranty! Sam was great in setting things up for the…read moretest drive and helping with getting that spare key as well. Thank you.

Two Year Review We drove just over an hour to get to…read moreMid-Towne Auto to buy a 2015 Honda Pilot. We ended up getting there just as someone else took the Pilot we had our heart on was driving off. We were disappointed but not a big deal. If it doesn't happen, there is a reason. We looked at the 2016 they had on the lot and took it for a test drive. God works in mysterious ways. This car has been a dream come true! New tires, alignment, amazing condition, We have had minimal issues from this car. We drive all over the east coast in this car. Mid-Towne financed and we went with their warranty. The warranty through Allstate is simple to use. Well worth the money. When we are looking for another car, I hope Mid-Towne has what we are looking for. Amazing people to work with.

I bought my last three cars from a different dealership, twice from a friend who works there, but…read morethis was by far the best transaction and experience I've ever had buying a vehicle! Brittain Gill is the nicest, most positive, helpful, and thoughtful salesperson you could hope to work with. He kept in constant contact with me during my search, even though we didn't meet in person until the day I finally went to test drive. I've never known a salesperson to thoroughly walk around a vehicle and explain its capabilities so thoroughly. He even gave my fiancé a brand new Universal Socket, just because he's a tool guy and thought it was awesome. The manager, Brian, worked hard to find me the best interest rate and payment for my level of comfort. He also gave us hats and offered to meet me in Lexington (where he lives also) on his day off to collect the title from me. Last but not least, the finance guy - David - wrapped up the entire process seamlessly and with a ton of personality, even though we were there almost an hour past closing. I would strongly recommend this entire team to anyone in the market for a new or used car!

I purchased a new 2020 Ram 2500 4x4 pick-up from them. They actually had the best price in the…read moreUnited States. Believe it or not, I flew from California to buy the truck. The entire staff was outstanding. My salesman was Richard Hays, a real straight up guy. I made the deal over the phone prior to my trip, and he stuck by the deal. When I arrived the truck was ready and all the paperwork was prepared. I was out of there in a little over an hour. I am 63 years old and have purchased numerous vehicle in my life time. It does not get any better than this.

My daughter was traveling from Louisville to Cincinnati and got a check oil light. The quick Lane…read moretold her it would be two hours, but the guys in the service department checked it and topped it off and sent her on her way. The mechanic even showed my daughter how to check her oil! Many many thanks! Wonderful service and kindness

From the owner: Automotive - New and Used Cars -Serviceread more

We were traveling through the area when a tire shredded on our boat trailer. I called Conrad's to…read moresee if they had a replacement tire. The lady on the phone was so nice and helpful. She even double-checked they had the correct size before we drove there. She let the techs know we were on our way so that when we pulled in they met us in the parking lot. The guys helped us remove the spare, put the new tire on the rim, and helped us put the new tire on. We were done in less than twenty minutes! Everyone was so helpful and friendly. And the price was very reasonable. This is exactly what you want in a business. If I lived closer I'd buy all my tires from them!

Traveling thru the area and had a brake noise and on a Saturday looks as if Williamstown repair…read moreshops are all closed. Stopped at Conrad's and they were very friendly and helpful and told me to come back at 10:30 which I did and they checked the brakes and only repaired the back ones and told me the front ones were OK. Also found a minor issue with a rear tire and took care of that also. The prices were very reasonable and the work was done in a very quick way. Thanks for working me in and getting me back on the road on a Saturday Morning Bill Allen