These guys are the real deal. Kind, knowledgeable, efficient, proactive, fair, and honest. Everything you hope for in a team to help maintain your Toyota. I won't let any other shop in San Francisco touch my truck at this point. World class service, quality, value, and trustworthiness. Pro tip: Schedule well in advance, they're usually booked up several weeks out. They are worth the wait. read more

I have been a customer of Toy Shop for over 20 years. Wayland and his team are experts in repairing Toyota and other Japanese cars. From engine and suspension repairs to transmission replacements and regular maintenance, I have always trusted Toy Shop with my vehicles and have always been satisfied with their service. The best part about Toy Shop is that they only fix what you actually need. Wayland always explains the diagnosis and recommended repairs thoroughly. It's hard to find mechanics you can trust these days. Toy Shop is usually fully booked one or two months in advance. I normally just walk in to make an appointment. read more

Our very rare 1999 two door, soft top, Rav 4 (There's only 14 in England) is still on the road with the help of the mechanics here. And it's pretty cool that they even have a Rav of their own on the roof. read more

This is the first Yelp review I've posted in over 10 years, but I felt compelled to post one because Wayland and his team are just that incredible. You'd be hard-pressed to find more straightforward, fair, and honest mechanics in San Francisco. I've been going to them for years, and they have immaculately maintained my 15-year-old Honda. They always take the time to explain what is going on, and they go out of their way to save you money. No wonder they're booked 6 to 8 weeks out every time I try to schedule an appointment! Doesn't matter, I wouldn't go anywhere else! Edit: As to the people below complaining about the shop's phone -- stop by and make an appointment. Wayland always accommodates me. Don't leave a cowardly one-star review. read more

Went in person to set up an appointment a full month in advance because they would not answer the phone. When I come to the appointment, there was road work being done on Geary and I could not get my car in for work because he could not get cars out of his garage. He was content to do nothing, no follow up call or reschedule appointment. They may be good and inexpensive but I don't need people to treat me like cr*p. read more

Maybe they're the best ever at fixing Toyotas, but they have not returned calls despite leaving multiple voicemails over multiple weeks - this is what I hear from friends as well. Highly frustrated and want to let others know not to try. read more

Waylon's Toy Shop is far beyond a garage - it provides SUPPORT in any and all car crisis, service that's quick, reliable, and more affordable than at other places. Waylon has saved me in several bad situations, repairing, restoring first an old Toyota, then an old Honda. I am immensely grateful to him and his Toy Store. PS: Yes, a known "bug" is that they are so busy, they don't answer the phone. It's worth driving to Geary and 12th Ave. to talk to them, or, if you are car-less, take the #38 bus :) read more

This shop is popular and busy, so when your car needs service, just drive there and speak to someone who will set up an appointment. In all my years, with all my cars, I've never had such a great mechanic. read more

Alright. So I've been going to Toy Shop since I was 18. Once, stranded on the Dumbarton Bridge trying to visit dads jobsite in my FJ40 it just died and wouldn't move. Miles of traffic and I was the "Jeep" they were talking about. My buddy Dmitri recommended Wayland. They stayed open late that night after a phone call and took me in after a tow. Turns out some stupid aftermarket Jacobs ignition system I put in was the culprit. Most 18 year olds don't know what they're doing in regards to "mods". Pure honesty henceforth and I got it back within 2 days. Mind you, I'm 41 now. It wasn't called Toy Shop back then but same difference. Wayland and crew have always been the most knowledgable "mainstream" mechanics I've ever known (they aren't mainstream, far better). There are specialty shops for the type of cars I own (Land Cruisers mainly) for various mods but this is the best damn well rounded Toyota repair shop you'll find in San Francisco. Probably the entire Bay Area. Ain't even close, actually. Over the years I've recommended dozens of people to go here and they've all been equally impressed. In fact, 2 of my families cars (like dad's and mine. Not mistresses or anything) were in the shop at the same time just 2 days ago. Why? Not because they were broken down, but because these folks do it right, don't cut corners, and tell it to you honestly. Routine maintenance on cars that are 35+ years old isn't a common trade. You get that here. That's why everytime you go, you see at least 2 old LandCruisers. Once you get them back is when the smiles form. The valves on my FJ62 were extremely difficult to tune properly. I tried. Noise, clacking...it was driving me crazy. Now? Sewing machine. My dear 80 series is with them right now and I have no doubt that once I get it back I'll smiling ear to ear once I get it back. I do very commonly work on my own trucks and I'm quite decent, but sometimes you need the folks who have seen it all give it the proper care :) I've been reading some of the negative reviews and they just make me laugh. Don't come here for an oil change. That's practically an insult. These folks are professionals who understand the various frustrations with repair shops. They are the exception in that regard. 10/10 quality work and they don't bleed you dry. They are 100% fair. What you see is what you get. That being said, they're terrible at answering the phone but it truly is worth just going in person because they aren't starving for work. You have to make an effort to get in the lineup...you won't regret it. This ain't some Joe Shmo shop. It's the Toy Shop and they're the best. DISCLAIMER: I am in no way sponsored by them or benefit by writing this review. Just being honest because some folks just make me shake my head. read more

If I could give this place 10 stars I would. I don't often have car repairs (knock on wood) but when I have, I have brought the two cars I have owned in the last 18 years to Toy Shop. These guys are skilled and HONEST, professional and trustworthy. On this last visit, I brought my car in for a second opinion after the chain brand place where I had gone for new tires (Toy Shop does not do tires or I would have gone there) which was recommending about $1000 worth of work that I was skeptical about. Toy Shop flat out told me the opposite of what the tire place had said! Gave my car a thorough inspection anyway and sent me on my way. I appreciate the honesty that I can expect out of Toy Shop and will always bring my car here for any major work. The only issue with them is that it's hard to reach them by phone. So you gotta go in and make an appointment in person, and chances are that appointment won't be for like a month. THEY ARE THAT GOOD and in demand. So, if you need repairs fast, they might not work for you, but if you can wait a bit it's worth the wait 100%. read more

ONLY does Japanese cars. What the heck? I even had a simple non-specific (non-engine) repair to be done and they said no to my German old VW. Really? My old shops did ANY make and model read more

Cody, my guy, you rock. I've got a '99 4Runner and I feel like they know these inside and out. Bring them a pile of well sourced parts and they'll slap them on there faster than you can drop it off. Last big job I had them to was a full poly bushing kit and suspension work. You really do need an appointment in advance, and calling to make one rarely works. Just go in, you'll see why it's this way. These guys are BUSY and get booked out like a month on average. They know their shit and get business because of it. The only people working on my rig other than me is them. Much love, Toy Shop. read more

THE best most honest repair shop for my Camry XLE EVER. Started off with the dealership when it was new and quickly switched to The Toy Shop after a recommendation. UNbelievable reasonably priced service and the guys that run the place are the BEST. I wouldn't ever consider taking my car anywhere else. I will have to own a Toyota for the rest of my life so I will able to take it here. read more

Toyshop is professional and trustworthy. I don't plan on going anywhere else for repairs and service. We feel cared for like family. Thank you! read more

I honestly am at a loss of words for Toy Shop. My experience here has been nothing but amazing. I been here on two separate occasions now. One was years ago to replace a window that was broken into. The second time was recently in the past 1-2 months. I been having major battery issues where the car dies on me every month. I originally took it to another shop because Toy Shop is always super busy so you need to schedule for an appointment and getting in touch with them over the phone is tough. That was my biggest gripe about Toy Shop but after my recent experience, I will definitely go to them if I am able to wait for an appointment. On my first, recent visit, I was recommended to go to them because they specialize in Toyotas (my car is a Scion tC). I had to wait almost a month for them to have openings for this visit but it was worth it. Wayland diagnosed that my car may potentially have a parasitic draw and ran tests on the car. I even asked him to check out my hood cable because I was having issues with it too. When I went to check on my car, he told me they were not able to find the cause of the draw but cleaned up my battery hoping that's enough to fix my issue with the battery not holding its charge. He also adjusted the cable and suggested I get it changed in the near future to avoid problems. He took his time to explain things to me and made it easy to understand which I especially appreciate as someone who knows little to nothing about cars. I was not charged for this visit. Fast forward, 2 weeks later, my car battery had issues again so I brought it back to Toy Shop and waited about a week for an appointment. This time I asked for an oil change, hood cable replacement estimate, and of course, the battery problem. They changed my oil the day of the appointment and told me the hood cable actually doesn't need replacing, just needed some lubricant. Wayland wanted to get down to the cause of my problem so I left the car with him for 2-3 days. He took me by surprise by not trying to sell me a hood cable replacement I didn't need when he was the one to first suggest I replace it AND offered to keep my car at the shop to further investigate. I feel like most places would definitely try to make money off of me and not even put in as much effort if they couldn't find out the cause of my issue. I got a call today from Wayland telling me he put in a higher capacity battery because he suspect the battery I was given, was faulty. It would not charge up on his slow charger. He did not want to charge me for it Incase it doesn't solve my problem and told me to give it a try for 1-2 weeks. I felt bad and asked if he's able to take my old battery to the other shop for a refund since it's under warranty. He said he will do further tests to make sure it's a bad battery and have a talk with the other shop. He and his team is going WAAAAY above and beyond and never giving up. He wouldn't even let me pay for the oil change service and basically said "you know what? Just come back another time and we'll worry about that at a later date." I'm freaking speechless that I did not have to pay a penny for all that time and trouble but I'll definitely head back to update Wayland on my car and pay for the oil change then. read more

My car was at the gas station two doors away and would not start. Owner let me borrow his jumper set and my car still would not start. He came over and tapped on my starter and my car started. The owner did all this and wasn't even being paid. Good people are hard to find but the owner of this shop is one of those nice people who is willing to help others. If this is how he treats his non-paying customers I can only imagine that he treats his actual clients even better. Thanks again for all your help today. read more

best service in san francisco! mechanics are the best! very fair cost! not like the dealers who have incompetent mechanic who dont tell the truth!! plus $265.00 an hour labor cost riduculous!! go to the toy shop you wont be sorry!! read more

Can't say enough good things about the Toy Shop! They're extremely knowledgeable and expedient. The quality of work is second to none and I trust them with any work that I need done on my Honda. Very lucky to have this place in the neighborhood read more

Would be so nice if they ever answered their phone. Have tried to reach them at various times for over 2 years. They are in such a remote corner of the city, no one could ever just drive by just to schedule an appointment, especially if one's car is already unpredictable. read more

I never got to visit because of their absurd system of requiring a deposit for an appointment that is always way far in advance. By that time, I would be on Muni or have gone elsewhere. In fact, I ended up just getting another car. Honest. read more

I felt really bad for walking in one morning and not realizing they were so busy and that I needed an appointment for my starter to be replaced. But the mechanic saw how badly I needed it and took my car in on the spot and it was repaired a few hours later. Reasonably priced and they seem very knowledgeable. They really are Toyota specialists! read more

How the Toy Store saved me. The dreaded "Check Engine" light came on. Was the engine going to blow? Just a taunting orange glow. WHAT. DID. IT. KNOW? Should I stop or go? I white knuckled the 117 mile drive from Fremont to San Francisco. No further explanation of why it was on or the urgency of the problem. I feared a flaming rod would come flying through the hood of my 2001 Camery and the recriminations would flow for ignoring it. What was the problem? I called the Toy Store, they said to come in so they could see if it was urgent. It wasn't. Some smog thing, no big deal, safe to drive. Why DIDN'T THE LIGHT TELL ME THAT? Because Toyota wants us to suffer with vague warnings of impending disaster. Luckily The Toy Store translated for me.  I scheduled a fix with them for November. THANKS! read more

I had a great experience getting my Toyota Prius repaired at the Toy Shop. The owner was extremely friendly, accommodating and knowledgeable of the vehicle. He explained to me what he thought the issue was, explained options and then verified it within a few hours. The price was extremely reasonable! I enjoyed dealing with an honest person. DO NOT EVER GO TO A TOYOTA SERVICE CENTER. My personal experience with Toyota Service Center is they will recommend unnecessary services. Use the Toy Shop instead for your Toyota service needs. Key is to get there when their doors open and see if they can fit you in. read more

Heard these guys were good mechanics and that they don't answer the phone. So when my car needed work, I went in person to ask if and when I can get my car in. Without asking me what was wrong, I was told the next available appointment was one month away. What?! I need brakes now. Most of us aren't psychic enough to predict when our cars will break down to book that far in advance. Found another mechanic that diagnosed my problem based on the symptoms I described. He then schooled me on how and why the (suspected) part failed. He too was busy but told me to drop car off the following week. I did and my car was fixed by the next morning. Price was reasonable too. Idk, Toy Shop may be great for scheduled maintenance but if your car need immediate help, forget it. read more

If I could give 100 stars I would!!! I have nothing but amazing things to say about the Toy Shop and the people that work there. They have helped me time and time again, and I couldn't be more grateful. I'm not exaggerating when I say that they have restored my faith in humanity with their kindness and honesty. I understand close to nothing about cars, and they always explain everything to me and only suggest what is absolutely necessary for my car to drive safely, instead of trying to upsell me on every other thing (like many dealerships or mechanics try to do). The most honest, genuine, and humble business. I don't trust any one else with my car. Thank you, Toy Shop!!! :) read more

This is my go to place to get my car fixed or serviced! Wayland is very nice and always lets you know what is going on with your car. He explains everything very well during and after the service. Unlike the actual dealership, Wayland wont charge you for services you don't actually NEED. One time I took my car to the Toyota dealership and they quoted me an insane amount and told me all these things had to be changed out in my car. I got a second opinion here at the Toy Shop and Wayland told me the break pads weren't even close to needing a replacement. I think this place is very fair and transparent with their customers. I do wish that it was easier to get in touch with the shop. It is hard to schedule or change appointments as well as check in on when the car would be ready since they are so busy all the time and there is no designated office person answering phones. read more

Their Yelp account has been hacked!! The shop number is NOT 223-227-4573. Do NOT call to make appointments or pre-pay the phone number listed. It is a scam Google number. Toy Shop is actively working with Yelp to fix this. Shop hours are Mon - Fri 8am-6pm, office line is 415-386-0122. read more

Pros: High quality, medium pricing (not low, but not high either; fair balance), Honest, Hardworking, Perform Work to Customer's Request, EXCELLENT communication prior to, during, and after repairs; they go the extra mile (within reason) to take care of your vehicle (this was a relief to realize how they interact and treated my car). They interacted with both male and female customers equally (more or less technically inclined individuals the same; male/female, vice-versa). Minor Con: Sometimes the shop can get more technical operations focused, which leads to some customer calls not getting through. It wasn't a deal breaker though, just want to be transparent in my individual experience. Recommendation: Definitely recommended. They may have a slight waiting list for service (usually 1-3 weeks out when they are busy), but this is the type of auto-repair garage you can trust on a good or bad day (you can also schedule in advance; they keep a calendar book of availability at the front office counter on the right as you enter). Honesty, thoroughness, and trust are their secret business sauce. Give them a try, just not before I get scheduled for my next auto maintenance service first ;). read more

My car needed major work and the dealer tried to charge us almost 3x what we paid at the toy shop. The toy shop did a great job fixing out Prius. read more

Exactly what I was looking for! Quick informative and non-shady toyota car repair! Truthfully you can't reach them on the phone... and a lot of the times they are booked up for multiple weeks at a time.. BUT I don't really mind that. If you have time, just drive over after work, see when they are available next and get your name down, then show up on that date. The service and communication when you bring your car in is superb. I'd rather wait a few weeks to get this type of service then get screwed at the Toyota dealership. Toy Shop seems to have always been honest, professional, and their prices are wayyyy below what I had always paid going to the dealership. As long as I have a Toyota and live in SF, this is where I'll be going. read more

Wayland at the Toy Shop has been my mechanic for almost 17 years....has kept my 2001 MR2 Spyder running great...and saved me a bunch of money. what more can you ask for? read more

Simply the BEST! True, they don't answer the phone cuz too busy repairing cars. Stop by to schedule an appt and he'll call you when your car is done. True, an appointment may be a few weeks out cuz they have so many faithful customers. Great owner. Very Honest. Very Nice. Very Busy. read more

Honest car mechanics. Communicates work in detail. Would use their services again. If you can't contact them by phone I suggest going in person to make an appointment for your car. read more

5 stars for honesty and pricing, Zero stars for picking up the phone, and one star for timeliness of work completion. My friends truck has been there for two weeks. For something that should take no longer than one full day read more

My beloved 1999 Toyota 4Runner was swaying side to side as if the shocks were bad but they were brand new. As were the tires. These folks spent the time to drive the beast and figured out it was the rear lower trailing arms. The bushings were shot. These cannot be seen without taking them off. Solved a big mystery for me and the truck is back to its awesome 25 year old self. Ready for the next 400k miles. Thanks you guys. Really appreciate the dedication to excellence. read more

I brought my beat-up 2002 Toyota for a tune-up & oil change. It was about $50 less than the mechanic I used to take it to. A week later, the starter went out, & they booked me an immediate appointment to bring it in for repair. The part was around $200 with $190 for labor. Sometimes though they are hard to get ahold of--they don't answer the phone. Don't give up though--keep calling cos it'll be worth it. If you have an older Toyota like I do, they are probably the best deal in town. read more

Have been bringing my car here for over a decade now. Prices are much lower than the dealers. Wayland and his crew are nice and never make you feel stupid. It does drive me nuts that they often ignore the phone while working on the cars. How are you supposed to know if it's ready or if you can schedule to bring it in? They also forget about things to follow up on because they are so busy that they're getting a bit disorganized. They really need to use a tablet. There's paper all over the desk. Why five stars still? They're honest, fair and nice. Repairs are good. If there's a problem, you can always go back but I haven't had to. read more

What a nice people who own this shop. Friday right before closing time. I noticed one of the headlights of our car was burned. We tried to replace it ourselves. But we couldn't open the cap to reach the light. I went to a major company to ask for help. However they said they don't have any appointment available today. We really wanted to fix it today. So I remember this shop. We went and ask for help. This you man was so polite and just help us to open the cap. Then even offer us to put a replace bulb we had. Less than a few minutes. He fixed it. Top of a great service he didn't want to charge us! What a nice feeling on Friday evening. They got our business. I highly recommend this shop. read more

Toy Shop is the only auto repair shop in the Richmond you need to consider. Wayland and his staff are true professionals.

To be honest, we never like to get our car serviced at the Honda dealership because they up sell their services and their work isn't any better than what you get at a mom and pop shop. We came here, based on the stellar Yelp reviews, because our engine light came on. The shop guys were able to diagnose the problem right away but needed to order the part. So we made an appointment and took the car in yesterday. Service was quick (they got it done before the end of the day). We also asked them to look into the non-functioning AC. They were able to pop in a minor part for the AC so now it works. The engine light issue and AC cost a total of $400+. Not bad considering the dealership charges oh so much. They are very busy and it's no wonder. They just tell it like it is and they do not overcharge you. read more