This is the most honest auto shop I have ever been to. I took my car in to have my AC fixed and my passenger side window repaired. Isaiah and the team were super transparent throughout the whole process. Everything is documented in their website/app with videos and technician notes from the full diagnostic, and they constantly provided updates via text message every step of the way. There were no attempts to upsell whatsoever. During the diagnostic, it was noted that my serpentine belt should be replaced, so I went ahead and had that done as well. As for the passenger window, I had originally taken it to another shop over five years ago, where they charged me roughly $1,000 to fix it. I ultimately declined the repair at that time, but recently decided to finally address it. Little did I know, the previous mechanic had done a poor job, leaving behind a mess for someone else to deal with. The team here spent days carefully inspecting and diagnosing the issue, and I honestly felt bad for how much time they dedicated to it. In the end, they were able to successfully repair the passenger window motor. The very next day, my driver's side window stopped working. Isaiah and the team immediately told me to bring it back in. They ordered the necessary parts and replaced the master switch, completely free of charge. I was honestly shocked. That kind of integrity is rare, and it means everything as a customer. Thank you so much to Isaiah and the entire team for such honorable and outstanding customer service! read more

Finally, a shop that lives in the 21st century! This is my neighborhood auto shop where I do my yearly maintenance. Every time I come here, the experience is seamless from start to finish. It starts from making an appointment with their virtual assistant. It made scheduling and communication incredibly efficient--no playing phone tag or waiting on hold just to get an update. What I appreciated most, however, was their honesty. We've all been to those mechanics who try to upsell you on a "fluid flush" or "belt replacement" the second you walk in the door. Sunset is the exact opposite. They performed the inspection, gave me the facts, and didn't push any unnecessary services. It's rare to find a shop that prioritizes integrity over a quick upsell. Pros: * Tech-Forward: The virtual assistant makes booking and updates a breeze. * No Pressure: Truly felt like they had my best interest (and budget) in mind. * Efficiency: They value your time and get you back on the road fast. If you're tired of the typical high-pressure mechanic experience, give Sunset Auto Care a shot. read more

Sunset Auto Care - Auto Repair Near Me - San Francisco, California

I went to Habelt's for years. Konrad was a gem. I once dropped my car off for service and he offered to run me back to the zoo since he knew I worked there. That kind of customer service is pretty rare in this day and age! I'm happy to report that Sunset Auto Care has maintained that level of care. I'm not in the least surprised that they have all five-star reviews. You know when you go there that you are going to get honest, friendly, responsive, and reliable service. We are lucky to have them in the neighborhood. read more

I've never had such amazing service for auto care. The team here is efficient, friendly, organized, transparent, and fairly priced. The system they use to quote, share results, and show photos of everything is so helpful and easy to use. They took excellent care of me and fixed what was needed quickly. I recommend them without any hesitation. read more

Went to Sunset Auto for the first time today and had a great experience! I needed new break pads and called a few shops in the area to get a quote. Prices were comparable (about $575 per axel), staff was friendly and service was great! They send a text with a file to approve service and then call when your car is ready. read more

I've been a customer here for years, and as a woman who isn't particularly knowledgeable about cars, this is the first shop I've found where I'm never spoken to condescendingly, treated as if I don't understand what's going on, or upsold because of my gender. Isaiah and his team consistently take the time to explain what's working, what isn't, and what repairs actually make sense given my goals and the age of my car. They treat me with respect, listen carefully, and help me make informed decisions rather than pushing an agenda. During my most recent visit, we discussed a realistic plan for the next two to three years, identifying what could wait and what couldn't, instead of trying to sell me everything at once. I've never written a Yelp review before, but this shop has earned it. I wanted others to know about them, especially women who are navigating car repairs on their own. read more

Always great service, on time, and at reasonable prices. We were Habelt customers for many years before he retired, and he was terrific, but Isaiah and his team have actually improved on that legacy. Very grateful to have them in the neighborhood, and recommend them without reservation! read more

I needed new brakes and Sully helped me. He was professional, helpful, and very polite. Great service. I was able to pick up the car in a timely matter. read more

Isaiah & the whole mechanic crew are super sweet, thoughtful & awesome. over the years at other auto shops, I always had a hard time feeling like I'm wasn't being taken advantage of for my lack of repair knowledge, but all of the mechanics at Sunset Auto Care really took the time to explain service inspection details & answer my questions, they only did repairs that needed to be done while also giving me a solid heads up about when specific future repairs will be coming up. Helping me plan ahead like that is gold. Truly value having a shop in the nearby neighborhood that I can trust. And they are really doing a great job keeping my 20 year old Honda running beautifully. Highly recommend them! read more

Long overdue for a review. I have been coming here for years even before Isaiah took over. I've been bringing all my cars here for maintenance and repairs service, oil change, tune up, checkups, brakes, tires repairs, no major repairs yet. They have been keeping our cars running smooth and at tip top shape. They provide excellent, honest and friendly service for Sunset which neighborhood garage should be, no nonsense or upsell things you don't need. Thank you for maintaining my cars safe for my family. I'm so glad Conrad found a perfect team took over the business. Keep up the good work! read more

Very excellent work! Dropped off the car to get an oil change and came back with much more than should have been for the charges of a simple "oil change"! Got complimentary check up on the car and also some notes on issue of my cars that I brought up! What I love is that this auto shop has pictures of the process and also text message system to reach out to them when they are also working on the car. Definitely will recommend coming here as it was such a nice, quick, and pleasant experience! Thank you, Isaiah for the welcoming experience! read more

I have always had great experiences at Sunset Auto Care. I would recommend them to anyone and think they are honest, fair and great mechanics. I am very grateful to have them in the neighborhood!!!! read more

My car was running a bit sluggish after being stolen in March. After a quick search in Outer Richmond, I read the reviews of Sunset Auto Care. Outstanding reviews, and after leaving my car at their Service Center on a Wednesday,I picked up my Taurus from them on Thursday Morning. Everything was easy and the vehicle runs perfectly. Isiah and Sully got me in and out with a smile, and their mechanics are the best. Prices are excellent as well. Thanks again. Rick S read more

I am a first time customer of Sunset Auto Care. I took my 2019 Ford Explorer Platinum in for installation of front and rear shocks and a throttle body plate all of which I had previously purchased. They gave me a reasonable quote and we set up a one day service appointment. They performed all the work and even informed me that the throttle body plate was not smooth and very rigid/ sharp. They smoothed it down for proper fit. They also performed a free engine inspection and found three items in the engine that were left not connected which was a result of Ford pulling the engine to repair a rear of engine leak and not fully connecting engine parts. They even provided me with photos and a video of the problem items which I will use to provide Ford service for Ford to rectify the issues at no charge to me. Isaiah and Sunset Auto did a great job and helped me take care of my vehicle. Thanks for the great work. read more

Came here for a scheduled maintenance just before Thanksgiving. Quick, transparent, professional.

This is the best and most honest mechanic in the Bay Area. Thoughtful analyses of problems, pictures of issues, prompt repairs and always fair and accurate pricing. I cannot say enough great things after several repairs. No brainer to only send your car there! read more

My 2015 Honda civic suddenly decided to not turn on a few days ago. I was about to meet my cousin for lunch and expected to have to have my car towed. After lunch it started but I was worried this was just the beginning of it happening at some point again. I have gone to this location for service before but it used to be another shop, Habelts who I really trusted. I realized it's a new place and saw the good reviews so I still took my car there today. It was great. They were fast and honest and I just had to have my battery replaced. Glad to find a good mechanic near me that I can trust. Thanks! read more

Brought my car in for an etching service today. Even though the visit took 10 minutes, their customer service/interaction was 10/10. Some of the best customer service I've received compared to the usual ones you get at other auto shops LOOOOOL. Super friendly and efficient. There's a reason why they've kept a 5 star streak! Thank you Isaiah. 06.06.2023 | Tuesday read more

These guys are fast cheap and good. The owner went over the top by working late and sourcing parts after hours in order to get me my car ready on time. This is the shop to go to. read more

We went to Sunset Auto Care for a pre-purchase car inspection. They explained exactly what vehicle parts and systems would be inspected and what the documentation of their findings would include. Thank goodness we had the inspection done before purchasing this car. Major defects that would need repair or replacement in the transmission, timing belt and tires to name a few were uncovered. Worth the investment before instead of costly repairs after!! The Manager was very direct in his recommendation not to make this purchase. He was very precise in explaining the diagnostic results and what would be required to repair or replace. We trusted what he was telling us. They other staff were friendly and very responsive during the scheduling and pickup timing of the inspection. We highly recommend Sunset Auto Care! I know I will come back here if I need any of my cars serviced. read more

Isiah and the guys are real car guys. Always a smile, knowledgeable, with reasonable prices. I've had my '95 Toyota Previa, and Audi RS4 serviced there. Today I came first thing in the morning and he did a driver side clutch actuator for free for me just because he cared... First rate service. I love these guys. read more

I had used this shop for years under the previous owner, Konrad Habelt. I had not realized that he had sold the business and retired. I brought my 2000 Toyota Camry in on a Saturday morning because I was going to drive to Tahoe on Monday. I was delighted when I heard they were open on Saturday. AAA had given me a jump and suggested that I might need a new alternator and cautioned me about driving to Tahoe without addressing that. Sunset Auto Care confirmed that I needed a new alternator and ordered it from the auto shop and said it would be done by 2 PM. Not only did they deliver the repairs on time and texted me when it was ready. My bill was considerably less than what AAA had thought the repairs would cost. The former owner happened to be in the shop that morning, and I talk to him about the new owner. He told me that he was delighted that he had sold the business to Isaiah as most of his loyal customers have been very happy with the continuum of care they received from Isaiah. Konrad explained that Isaiah has taken his shop to the next level in terms of technology. I am delighted that it is a short Uber ride to their shop from my home near Saint Cecilia Church. read more

Had a terrible experience here, which is super disappointing, especially considering that I have a long standing relationship with this business and have been a loyal neighbor and customer since 2007. I brought my car in, without having any repair knowledge and merely suggested what I thought was wrong w/it. Instead of inspecting it further, the issue got misdiagnosed and I was charged $400+ for parts and labor. I returned during off hours to pick up my car and the problem I brought it in for, not only persisted but seemed worse. I subsequently took my car to two other shops for their opinion, and both said it was an incredibly obvious and easily fixable issue, that should have been fixed immediately and for half the price. When I returned to pay my invoice I asked them how the issue was misdiagnosed so poorly and was told that they only looked at what I suggested them to and agreed the issue was obvious but didn't address it, because it wasn't what I asked about. The flippant attitude, passing of blame and carelessness with handling my vehicle was honestly shocking. I hate to have experienced that type of service from an otherwise trusted business, but unfortunately due to that interaction I don't think I'll ever return. If you're in the Sunset, I highly recommend my back up turned primary auto service station, Sunset 76 as an alternative. Highly trustworthy, honest and willing to explain step by step what they're doing, for complete transparency. read more

The sweetest most helpful people and business ever! My husband ran over his own surfboard and got it caught under our car's tire (can't make this sh*t up LOL). We live in Outer Sunset and Sunset Auto Care was able to come RIGHT AWAY and help us get the surfboard off the tire WITHOUT CHARGE in less than 10 minutes! The owner refused payment but we (of course) insisted. You can't get this level of customer service in this day and age. So thankful for this place and its owners and so happy and proud to support this local business!!! read more

Isaiah & his crew of mechanics are top notch! Brake job. Isaiah suggested a few part types and I ended up with ceramic pads & higher quality rotors. For a 4-wheel disc van, I found this to especially good based on my usage. Shop is "clean" & mechanics are solid. Would use them again in a heartbeat. read more

Have no idea about the quality of their mechanical service but I can tell you that the customer service is seriously lacking. I called early in the morning to see about bringing my car in for an electrical issue. The receptionist who answered the phone told me that they were sure if they did that kind of work (!?) even though it's on their yelp listing. The person said they would check with the mechanic and call me right back. 4 hours later, no callback so I called again to see if I could schedule a time to drop off my car. The receptionist looked up my info without acknowledging that I never received a callback and then asked me if I had already brought my car in ?! When I said no and asked again about scheduling an appointment they said something about " the same car in the morning" then asked me to contact the mechanic directly at another number! Really ? Perhaps the mechanics are excellent but based on the front desk experience, I prefer tol take my business elsewhere. read more

Isiah is so honest, professional, and polite. He will never have you repair some that does not need repair. His work is always completed in timely manner. I highly recommend his service. I will never go anywhere else. Sincerely, Guadalupe Amador read more

SMART/ Customer Friendly/ EFFICIENT / and GENEROUS ! / I stopped by SUNSET AUTO CARE after another repair shop in the neighborouh gave me what was a WRONG diagnostic about a banging noise I had in the engine of my 2009 HONDA FIT. I was told we needed to replace the radiator ! Really ? Sully, the gentleman at the front desk, stepped outside and asked me to start the engine. We heard the banging noise on and off, for several minutes. " I think you got a PB with the air conditioning compressor" he told me. He asked his colleague to come and check again. Same diagnostic. "We can do a complete inspection, and send you what are the options to fix your car". Cost : $90. Ok I said. Next day I received a text msg, describing the failure of the compressor, and the fix options: 1) Changing the timing belt to eliminate the compressor from the loop ( no more air conditioning) $121 2) Replacing ONLY the compressor $1300 3) Compressor replacement AND full air conditioning service if 'chard' are found. $1800 I called back Sully , and we review the options. Sully assured me that there was NO side issues if we were turning OFF the air conditioning, by eliminating the failed compressor. The car will run ok. I choose that option. We only drive that car in SF now, and who need air conditioning in SF ! Next day I got the car, fixed Total Cost charged: $211 ! ( I paid with ZELLE). Unbelievable! I will make SUNSET AUTO CARE my #1 auto repair shop ! Spread the words. read more

Isaiah & the crew here are incredibly kind, helpful, and knowledgeable. He always gives you a thorough explanation, a fair price, and has even recommended us to a different service center to give us the best solution to our problem. It's so rare to find auto shops like these. You won't be disappointed coming here! read more

This place is very reliable. Keep me updated on everything. My husband got his brakes fixed here, and transmission and oil change the whole package for a very good deal. The guy is very friendly and superknowledgeable. Definitely will be back. I highly recommend this place. read more

Sunset Auto Care - Auto Repair Near Me - San Francisco, California

10 stars!! These guys are awesome! Isaiah and his crew are real professionals and at the same time, have a great attitude and are easy to talk to. They don't overtalk you with jargon, they get straight to the chase and communicate using easy, every day language. Isaiah is knowledgable and stands by their work 100%. What's especially great is that when my wife brings the car to them, she get's the same level of respect and professionalism they give me. I wish that wasn't a selling point. Unfortunately that is not the case with 99% of mechanics she's been to. And the cherry on top of it all, their prices are super reasonable. They don't over charge or try to upsell you. I had an issue that the dealership said would cost me $1200 to fix. Isaiah and the crew did it for less than $300, including tax, using OEM parts, purchased from the very same dealer. Thanks for the $900+ savings! read more

Very reliable, responsive and trustworthy. I took our Honda in recently for routine service and a safety inspection. I requested a service that was actually done last time but I forgot. They texted me back stating the same. Excellent service all around. read more

Sunset Auto Care is located on Irving between 39th and 40th Ave. Isaiah and his team are very responsive. They communicate in detail what the needs of the vehicle are. My kids love to chat with Isaiah. Overall a wonderful experience! Thank you for being an awesome business owner. Will definitely be coming back here. Also if you need tires you can ask them. I asked if he can order a set for me for next time. Very convenient to have as many things taken care of in one spot. Highly recommend :) September 11, 2023 passed smog with the help of Isaiah and Sunset Auto Care read more

Sunset Auto Care - Customer selfie :) - Auto Repair Near Me - San Francisco, California

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This is a great local auto care service in the Sunset! I highly recommend this spot for the best-quality fixes.

I brought my car to Sunset Auto Care a couple of weeks ago for a check-up, as it had been almost a year since it had service. It's clear that everyone at this garage is interested in quality and earning your business. While checking out my car, they texted photos of what they were seeing and kept me constantly informed. They were quick, as the car was ready in a couple of hours. They are very honest. The result of their inspection was that the car didn't need any work done at present but they told me what might be needing some work six months from now and they provided a printed checklist of their findings. Their prices are reasonable. I used to bring my car to the dealer for work. My positive experience with Sunset Auto Care means that they are my new car service provider. read more

Highly recommend this place. They didn't try and take advantage of me who doesn't know much about cars. Also the service was great and the price was very reasonable. If you need work on your car come here. read more

Isaiah and his team quickly diagnosed and fixed check-engine light issue on my Honda Pilot that two other shops could not figure out over the previous 12 months of trying. Very helpful and knowledgeable, and don't push you to do unnecessary $$$ fixes. I'd give more stars if I could ;-) read more

Took our Hyundai here for servicing cos there's no Hyundai dealer service center in San Francisco. Owner friendly and professional. Service always fast and efficient. Their prices also very reasonable. read more

Isaiah (the owner) is so friendly, helpful, and determined to fix a problem! Our rental car got a flat tire down the street from his shop and we walked in to ask for some help. Isaiah dropped what he was doing to grab some tools and a jack and checked out our tire on the street. He also pumped it up quickly so we could make it to the rental place in time. Great local business! read more

Great Service, friendly and HONEST. Nothing done in less approve the work. A Has a video to see what they will repaired read more