When I first came upon this page, I thought I'd accidentally stumbled upon the wrong pharmacy. So many glowing reviews. Nothing but praise from my friends and family for Town Pharmacy. How is that my wife and I had the exact opposite experience as all these people have had? Well, when the owners of said business decide to sell it two weeks after you enroll your prescriptions. So basically, you can pretty much disregard all of the reviews up until November 2025, as they were posted under Town Pharmacy's previous family-owned front. I don't know who these new guys are, but this place is as hot of a mess as it gets. Nobody currently working here seems to have any idea what they're doing. They consistently get confused. I've called three times asking to have the same two prescriptions refilled and delivered to my home. Each time, nothing was done. In one instance, someone answered and asked me to "Call my doctor to get the ball rolling" while he worked on getting my order. Uhh...isn't that what I just called YOU to do? The venerable icing on the cake was one morning when my wife called to order her insulin. She was told it would be delivered same-day. Gets a callback a little time later: "Sorry, it's too dark out. Someone will come tomorrow." It was 4pm. My wife and I were left speechless. Until, and IF, this place gets its act together, I'd avoid this pharmacy. Already, reluctantly, in the process of moving my scrips to Walgreens. read more

They still offer great service and are wonderful Alan comes in 2-3 days a week Heads above any big pharmacy read more

Very bad after the sale. Charging you additional for meds that are covered by insurance.

New management sucks and also keeps you on hold. Alan ran the pharmacy like a white glove business and knew who his clients were. I used this pharmacy for years and they slipped too many times under new ownership so I will be going elsewhere. read more

Unfortunately, Alan and Eldon sold Town Pharmacy and it has gone downhill fast. The new owner runs a poorly reviewed pharmacy in the Bronx and he is destroying the integrity and trust that Eldon and Alan built. There is no longer reliable customer service, the new manager has no knowledge of the fundamental health care equipment needed by an aging or ill population, the place looks like a pig sty and the new manager is making mistakes in filling prescriptions. They no longer handle customers with any degree of politeness, respect or professionalism. I'm not simply disappointed or dissatisfied, I am alarmed by the poor judgment shown by the new owner and new manager. I am taking all of my business to another Great Neck pharmacy that is worthy of my trust and business. read more

Very bad with new owners. I am switching my prescriptions asap. No one knows what they're doing.

Excellent personalized services. Fabulous selection without being overwhelming. Prescriptions filled quickly, delivery service is available. Knowledgeable staff that deals with prescribers. THE BEST! read more

Alan - You are the epitome of a Mensch. I know all you "Yelpers" know what that means. I'm a Concierge Physician caring for many "Discerning" patients. Thank you for going to extra mile to assist me this morning. Thank you for calling back and taking the time to answer all of my questions. I look forward, in the near future, to sending you additional patients. Customer Service was A+ - I'm certain my patients will be pleasantly pleased with your care! Looking forward to working more with you soon! read more

Always so helpful and friendly. They carry almost anything you may need. Everyone there delivers personalized service and gives you special attention. A pleasure to shop at. Highly recommended! read more

Alan and Eldon put the personal and professional touch that all pharmacies should have!!! Attention all past Rite Aid customers!!! Switch to Town Pharmacy immediately! You will wish that you know about Town Pharmacy sooner!!! read more

After calling 8 pharmacies and failing to find a pharmacy that had a particular prescription in stock for my mother, I left a message for Town Pharmacy describing what was needed. Alan called me back within the hour and told me they had the medicine but in a larger dose. He then explained to me that the doctor could change the prescription to match his supply and cut the pill in half. He also said that the very expensive medication had a free trial period (not disclosed by other pharmacies that I spoke with) and he would apply for the coupon. I was able to get the much needed medication the following morning from Town with helpful suggestions regarding its use. We will be switching our prescriptions to Town in the future. read more

Alan and rest of his pharmacy team is AMAZING. He remembers his regular customers by name, adding a personal touch to your trip to the pharmacy. Always ready to help you find appropriate over the counter medications. Quiz and efficient process to refill medications. Free parking. Home delivery available. Everything you need your pharmacy for your prescription services. HIGHLY RECOMMENDED!! Anju S. read more

I wish the stars were infinite, because Town Pharmacy would have them all! I am a relatively new customer, who began our relationship with a problem. Once Town Pharmacy was made aware, my problem was resolved (something no other pharmacy within 20 miles was able to do!). They immediately got to work and called me to say I was all set. "Would you like it delivered?" I had to pinch myself, as i don't live in the neighborhood and they responded so quickly! The concern for me and the interest they took, absolutely overwhelmed me! I think Alan and Elden and staff are from a different galaxy! They are definitely stars in my world!!! read more

Fantastic Pharmacy! Great guys Very caring in ALL ways! My wife and I have switched from the "Big Shots" for this FINE/PERSONABLE/ FRIENDLY PLACE Alan & Eldon are Fabulous! K Kutin Little Neck read more

Town Pharmacy - a man sitting in a booth - Organic Stores Near Me - Great Neck, New York

So glad to have them in my community . Great customer service and experiences . They treat everyone with great respect and care ! read more

I only hope others are never in the situation I was in on Monday morning. It was the day of my father's funeral and my mother was extremely sick with vertigo, (nausea, vomiting, dizziness) She could not get out of bed. We were able to get in touch with her ENT who prescribed some medication. However, try finding a pharmacy that will answer the phone and accommodate our needs immediately, not so easy. You see it was 8:00 AM and my mother needed to arrive at the funeral home before 10:30 AM. The ENT Doctor assured us if my mother could get the medication in her system it should start to work and she could be up on her feet in a couple of hours. Now I had to find a pharmacy that would contact the Doctor, fill the prescription and have it ready for me in minutes, basically impossible. So I thought. Well, Town offered the impossible. I called one hour before they opened, only expecting to leave a message. When miraculously, Alan picked up the phone. I explained the situation and received the exact response I wanted but never expected to get. "Give me the Doctors number, get here ASAP, knock on the door because the store will still be closed but I'll have everything ready for you". At 10:15 a.m. my mother was able to walk into the funeral home and say her final goodbye to my father. Thank you Town Pharmacy and Thank you Alan, A Real Life Super Hero. read more

Agree with all the comments. My husband and I are both physicians and are so grateful to be able to use them as our personal pharmacists. They are knowledgeable and caring. Truly the best! read more

There is no other pharmacy like this one! Extremely knowledgeable and professional! Both Alan and Eldon are friendly and most helpful! I give ths read more

These guys go the extra step. My family has been using Town Pharmacy for a couple of years. We have 5 kids and several different medical conditions that require some pretty expensive medicines. Getting the health insurance company to cover them is a problem. Getting the doctors to call the health insurance company is sometimes just as hard. Eldon and Alan make the calls. I don't know what they do, but they get things approved and paid for. I think they have a photo of each healthcare CEO in a closet with a goat. Whatever they do, they do it, and they get results. Delivery is never a problem. Need something done a little differently than usual? They will accommodate. They call the doctor to get you things the doctor meant to prescribe but wrote out wrong. If you're supposed to get brand and you got written for generic: they call the doctor. New health insurance company? They call for you. I don't know if you have had bad experiences with the health care system. I sure have. I have had to pay out of pocket for some very expensive meds while the insurance company drags its feet. I get paid back, but I'm out the cash while I wait. Who needs that? The store these gentlemen keep is clean and well stocked with various OTC meds. There are the usual bandages and the like. They have some weird, high end stuff, too; like mānuka honey, these pastilles from Switzerland in a cool tin, oil of oregano. Listen: I have been around. I don't have time to deal with people that can't get it done. These gentlemen get it done. If they say they are on it: they are on it. If they can't do it, they tell you and give you alternatives. When I say "highest recommendation" I don't say it lightly. I use Yelp to get the low down on businesses before my dollar gets laid down. I don't shill for any man. Highest recommendation. read more

Kind, caring and extremely knowledgeable service. Easy accessibility and home delivery. Linda S read more

New Pharmacy in Lake Success. I was very pleased with the service. Clean, open, and well organized. The pharmacist was polite, explained everything I needed to know about my medication, and asked about myself to make sure I was taking the right thing. Lots of nice products that you'd normally find in a pharmacy without the extra bloat you get at a major chain. My only negative is the parking lot, but that's not the pharmacy's fault. The market next door is busy during the day,and the elderly customers can't drive well, so the parking lot is confusing and sometimes dangerous. read more

Town Pharmacy - a view of the store's aisles - Organic Stores Near Me - Great Neck, New York

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Town Pharmacy has the best costumer service I've seen. The pharmacists are very knowledgeable and will remember your name and your medications every time you call and enter! They always pick up the phone and will always be able to help you. The place is convenient and there's plenty of parking available. It's also very clean and well equipped. read more

I also moved my prescriptions from "you know where " -- no more Robo calls saying I am over due, drugs waiting for pickup waiting on line - and pitching quarters in the Gussack Plaza parking lot. Moving ( actually copying the prescriptions) took about ten minutes -- now I have the option of filling my prescriptions at "you know where" or at Town! Prices are the same for my drugs. Town is right next to North Shore Farms and free parking. The guys who Town are super friendly and informative. They call the Docs when I need a new prescription and also call me ( a human being calls me!) when my drugs are ready. Also I have the option of FREE DELIVERY which I like in cold/rainy/snowy/icy weather. No down side yet as far as I can tell. Will keep you posted! Mel read more

Simply the best Pharmacy I have ever dealt with by far. I had no idea that people in a Pharmacy could ever be this great, helpful, personable, etc. They have been so amazing through the pandemic with all my needs and they deliver as well! Highly recommend Town Pharmacy! read more

Just stopped in for a few quick items I needed to pick up and was blown away by the selection and quality of service. The inventory is neat, easy to find, and much cheaper than the normal chain stores. The two men running it are kind and welcoming, and were even able to seamlessly transfer over my prescription from my old pharmacy which was way over charging me! If you want a drug store / pharmacy with a boutique and personable feel, this is your place! I'll be back soon and often. read more

Can't say enough good things about this terrific local business. As primary family care coordinator for my mom who is elderly with dementia living at home with 24/7 care, I'm totally impressed as a customer for several years now. Alan and Eldon go the extra mile providing excellent personalized service at all times. read more

Moved my prescription to this shop when they opened down the block from me. Alan is super friendly and helpful, he has gone out of his way for me from the start. The store carries a broad spectrum of products. They have brands you wont find in big box drug stores. I'm happy to support local business and will continue to shop at Town Pharmacy as long as i live in this neighborhood. read more

Alan and Eldon provide old time personalized service like the warm old days of knowing your pharmacist and pharmacy personnel on a first name basis. Refreshingly great service with a smile. I can't recommend them any higher than excellent !!!! read more

I been coming to this pharmacy since they are grand opening. This place is professional and clean. The most important thing is giving the customer good care and help when they need it. I met the pharmacist Alan since beginning, He's polite and a great person. He's knowledge when I asked him question in regards to my medication. I been going to Duane Reade pharmacy for years in the neighborhood and their service wasn't good enough for me. At the time, I have no other options but going there. Every since I find out this place and recognizes the quality service they were giving me. I switch all my family need to this pharmacy. Thank you for being a excellent pharmacy for the neighborhood!!! read more

The knowledge and service offered by this family-owned and operated pharmacy is simply phenomenal. We know we can count on them for my elderly mother(with dementia) needs professionally and with compassion. read more

Always very friendly and fast. Accommodating to individual requests and homey atmosphere

It takes too much time to fill a prescription. Plus, Alan never returns your call. You will have to keep calling him. Disappointed.

In this era of big box everything it's rare to find a Pharmacy, where the pharmacist actually knows who you are by name and easily approachable. The people who run this store are knowledgeable, friendly and very professional. I find the prices to be very competitive and their specials are amazing. It is an unexpected bonus to find an array of inventory that in addition to all things medical/pharmaceutical, includes a boutique selection of cosmetic items-soaps, shampoos, creams etc. read more

At 38 I have medically been through a lot Alen, is amicable, knowledgeable,and charismatic. I don't want a hassle. His Service as a Pharmacist inspired me to write an article for Wordpress.com about american service that is lacking today in our stores!!! They also deliver. I know they are in the pharmacy business. yet, I feel in an emergency situation if a child needed the right medicine he would go to the field and grow or synthesize the cure him self type of audited, and behavior. The pharmacist knows my name and gave me some service in words that could lead to a corporate hiring job one day my self. If you have any questions ask. This is the place to go! Believe! In our small stores! Valarie Arms Residents even get a discount as long as the offer stands. read more

I just switched my prescriptions to the Town pharmacy. The service is great and they have everything you could need! Super clean and organized a great local place! read more

Town pharmacy in Lake Success is great. I love the personalized service of a small town pharmacy where they know your name. They deliver my monthly prescriptions on time. They can get you anything you need if they don't have it in stock and deliver it to your door the next day.... can't ask for more than that! read more

Couldn't ask for more in a pharmacy. The service is professional and personalized. Alan offers a nice selection of well curated holistic products for body and home that are great to pick up on their own or to compliment an RX pick up. It's nice to see a small business thriving ! Thanks for being here read more

Very knowledgable and accommodating pharmacist. Always welcoming and helpful. Have bought post surgical supplies, allergy medicine and personal care items . Wasn't happy with a recent purchase and they made a sincere effort to help me and fix the problem. I recommend Town Pharmacy! read more

Pharmacist extremely helpful. Everyone treated well and remembered by name. Also sell everything you need from a full sized drug store plus all the all natural cleaners and many organic products. To make it even better, they deliver! read more

I completely agree with the raves already posted. I'll just add that Alan has consistently gone the extra mile to help my elderly parents with some complicated and changing prescriptions. He explains everything clearly, communicates directly with their health-care providers, and immediately resolves any problems. The free delivery has been invaluable since they became home-bound. Town Pharmacy is an absolute model of customer service. read more