Should be giving it one star, but since it's in the middle of this COVID-19 insanity I'm giving it a little slack - but the nasty attitude I both got myself and saw given to other customers makes it very unlikely I'll be back.
Short version - very rude owner, go to the one owned by his nicer brother on Francis Lewis Blvd.
It seems like one of those places that thinks just because they have a good reputation that they can be rude to customers. I used to live a few blocks away and have family who still does, so I stopped in and was taken aback by how rude the service of the older white guy in charge was (who my relatives say is "Robert"). While we've yet to try the food we just bought, I don't really care how good it is... if the service is nasty I'll take my money to the other Robert's on Francis Lewis Blvd next time I'm shopping for or with the family that still lives there.
Again, I give some slack because we're all stressed in the middle of this COVID-19 thing...
I didn't have any issue with the sign on the locked door that said two customers at a time only... but I was slightly confused when I saw there were six people in the store when I was looking in as I waited with my wife and another customer for our turns. When other customers were done they came to the door, turned the key in the door and let themselves out while the guy in front of when in and locked it behind himself, and we did the same when it was our turn - in each case, every customer going out and in unlocked and locked the door for themselves.
We hit a point where it was for a minute really just me and my wife in the store and at some point a staff member brought some food to someone waiting outside, I assume they paid by phone, and then let in 2 more separate customers. So, there's now 4 of us - 2 less than I saw when I first looked in, and 2 less then there were when I first got inside.
The older white guy (again seemingly "Robert") without a hello or excuse me or I'm sorry or would you mind or any explanation... looks at these two new paying customers that his staff let in the door and says in a stern and parental way "I need you to wait outside". They say "Oh, sorry, the staff said we could come in". He stares at them and repeats in the same stern parental tone the exact same words "I need you to wait outside". Right there, I was like hmmm... I don't think I'll be back.
When I'm done dropping roughly $80 and handed my purchases and change, I head for the door... like everyone always does and do what every other customer I've been watching since I got there does... which is start using the key to unlock the door.
Though he had said nothing when we completed our order and I had no idea he was even near me the older guy now directs his stern parental tone at me "You know you shouldn't touch anyone's elses keys, especially without gloves". The tone almost had me offer some of my own advice about how to talk to customers or just other people in general... it's not what he wanted, it's how he treated me. I'd have had no issue if he said "Oh, let me do that for you" or "Sorry, with the health scare we're trying to only have staff handle the keys" or any one of a dozen other ways to communicate his wants in a customer service way... but... you're not my father and no one but him who takes that tone with me gets to stay on my good side, let alone get my money.
In the middle of this COVID-19 thing, I chose to bite my tongue rather than trade strong opinions with an already rude individual. No need to add stress to the lives of the other customers, staff, or even "Robert" who I had hoped was just having a bad day... but having spoken to my relatives and looked at some other reviews here... his rude, stern, parental way of talking down to people seems to have little to do with COVID-19 stress.
That's fine, there's another Roberts, run by his own brother who doesn't deal with him either... just a few blocks away on Francis Lewis Blvd... I plan to make it a point to go give that place my business next time. read more