I found this shop when I failed the emissions section of my annual inspection, and I chose it…read morebecause it's a state-certified repair shop. I was a little nervous about using a new shop, but my fears were immediately allayed. I called for an appointment and got one the very next day. A few hours after leaving the car, I got a call explaining what repairs were needed, and also what maintenance was recommended, with a very clear explanation of both, and a price for each. The repairs were completed the next day. Everyone was friendly, helpful and efficient, and I was delighted to learn that Sullivan Tire is an employee-owned business. Then it got even better. My check-engine light came on again, after just a few miles of driving. I called the shop and again, I got an appointment right away. They addressed the problem immediately, test drove the car, and had it back to me within a couple of hours. And there was no charge. This is my garage from now on!

Took 3 and a half hours to get tires changed. Workers are incompetent and try to upsale. Take your…read morebusiness elsewhere this establishment is a waste of time.

First I found them online saying that they offer free brakes check. I recently bought a used…read morevehicle from a dealership. It passed inspection. Every time I pressed on the brakes. I heard loud noise. I took my car to VIP for the "free brakes check". While I was explaining the situation to a man at the front desk. Leroy was also there. He stood up and gave me his business card and told me that he is the "super star"(so childish). Then he told me that there are "free" and "paid" brake checks. The free one is just a simple visual check. The paid one is just for them to look deeper. I said I just want the free brake check since the car passed inspection 2 weeks ago. After he looked at my brakes, he said everything was ok. He simply explained the health of the brakes to me once. I asked him if he could repeat one more time so I can write down the details. He refuses and said, "I only said it once". I was shocked for his attitude. I really don't like this type of customer service. He is just too lazy to do anything. Just sitting there and playing with his phone. Claimed to be the "super star". This is ridiculous! People need to grow up.

I brought my car in to have the exhaust system repaired. Mike greeted me and got me checked in…read moreright away even though I didn't have an appointment. The system needed to be entirely replaced. The reason I trust that to be the truth is that he invited me into the garage to see the damage for myself - it was completely rusted. Throughout the progress of the work Mike and the mechanic, Leroy, were respectful and communicative the whole time. They told me what they were doing and how long it would probably take. They were able to get the necessary parts and complete the job the same day. I will be going back whenever I need more services on my car.

Great service, workmanship, no upselling and best of all the service manager, Jaysean Strothers…read moretreats his customers as family. Fabulous customer care! J Seraz

I would rate lower if I could, told 2 hours for a tire replacement made an appointment and told…read moremultiple times would not take long, after dropping off at my appointment time , called back after 2 hours and they did not even start with my car. After 6 hours finally done. No respect for time, manager argued when we walked in and told him they were hours past what they told us. No respect do not go here

Great service and very reasonably priced. Dropped my car off for an alternator replacement and they…read morefixed it same day. Even replaced the belt for free.

Amazing service. They fixed my car in less than three hours. Freddy was great and gave me an…read moreexcellent price. They're open on Sundays so I would highly recommend if you're ever in a bind.

Oudy was a great help, we originally had ordered the wrong tires but he was able to find and order…read morethe right size for us and get the installation all done within a couple of hours. Plus tacked on the inspection too! Overall great service and super nice, would highly recommend!

Please don't stop for this location for service or even get gas…read more I got a groupon coupon for 4 wheel alignment with appointment. The service guy or manager or owner who came after I arrived with her girlfriend told me that it was just for front tires. I wanted to show him that coupon. After he said if you back side has another problem we are not going to touch it without look my car. He did not check my car back tires and he said he will do just front. I did not accept it and left the store. He was so rude and looks like he was in rush. His girlfriend was waiting him at the car. After I left they left too. He doesn't want to work on my car clearly because her girlfriend was waiting him. This is not business. I complain them to Groupon. We will see how they resolve it. But definitely I will not come this location for alignment. Update 08/03/2024 First as a business owner you should take care of your sold coupons. You can not tell lies to costumers like "Coupons for just for 2 tires or we can not do back tires because of issues on your back tires etc. I got another coupon from Midas they did my job perfectly without any problem. Check Midas Coupon on Groupon which I got after your worse approach. Would you like to see how the business should be? I got 5 star job from them next day. Second you keep continue to FRAUD people with your fake Groupon coupons even you said you stopped with Groupon. You wrote you are not taking Groupon anymore on Google review but I took some pictures and shared in Goole Review. Please stop saying lies to people. Third do you think some people works with hourly rate and they don't get paid if they don't work? Even Groupon refund it, that people still loose their time and effort to be there trusting you coupons. Also they can loose their jobs because they need to go for service another work day. Stay away from this place. Also I will write a complain letter to Shell.

Awesome, you can tell they are not trying to rip you off. I was quoted about $450 above the price…read moreShimon's gave me at a different place nearby. The team even called to let me know that my quote changed by just $15 due to a part needing to be ordered, great communication and very fast service.

we're very gracious and took me for a last-minute vehicle inspection. very kind and profession and…read moreworked quickly

Mecca Motors is great, especially if you have a Saab, and now all European cars. I think I first…read morewent here when I had a 1979 Saab 99. I have a 1998 9000CSE now, 28 yrs old. It had a mystery electrical problem draining the battery. It was tough to find the problem. Chuck found it! It's such a relief to go to use the car knowing it will start! I had a couple of other things fixed, too. Chuck and Anthony, and the others, know what they're doing, and charge a fair price. They never make fun of having an old car. Skilled, Fair, Clear, what more do you need in mechanics? Plus, if you ask in advance, you can borrow a loaner car.

Stopped in on a whim for inspection sticker. It was done quickly and efficiently! Special shout to…read moreSampson who went above and beyond with helping me out with my software update. 10/10 service! Would recommend.

The boss is such a nice guy! They really think for their customers!…read more Their service is fast and quality proved.

Quick walk-in inspection, but in my 4 years of owning the car this is the first time an inspection…read moreservice man took off my thin license plate cover and handed it back to me refusing to put it back on afterwards while providing no answer?... I've been to 3 other inspection sites from 2022-2024 without issue... can't put it back on without a power tool, so I guess I'm stuck unless I go to ANOTHER service place to get them to add it back? Seems very inconsistent since he left the back cover on... a bit disappointed, but oh well.

In a word ... TRUSTWORTHY Strong, loyal customer base…read moreattests to the high quality of service, straight forward manner and genuine, excellent service. Very busy. Very successful. Expert automotive care. Old school.

Nate and Wally were my mechanics from 1998 until I moved out of state in 2024. I cannot list the…read morerepairs in one review. From the beginning they were courteous, honest, knowledgeable, efficient and kind. Their work was excellent and they fit me in no matter how crowded their schedule. When necessary they called the local car rental, who came in minutes. They sourced parts well and quickly and never overcharged. Many times Nate went beyond the call of duty with me as well as other customers. Over the years I saw that this was just how he treated people. It is a luxury to know you can trust your mechanic; seeing him as a wise friend is extraordinary. I recommend Chico's without reservation.

I had a nasty dent in my rim from a pot hole that was causing vibrations and air to leak from my…read moretire. Rob was able to get it fixed and have the wheel back on the car within an hour. He clearly knows his stuff and is a pleasure to deal with. The price was very competitive as well. I'll also add the location is pretty cool as well, got to see some classic Jags getting restored!

Super responsive, very friendly, and best prices in the area by far (and still have a discount). I…read morewould definitely recommend coming here for any wheel issues.