An absolute joke. They quoted me 45-60 minutes to reach me which was fine. I waited in my car for 1 hour and 15 minutes and nobody showed, and I got no call or update from them. When I called back for an update the first time, my call wasn't answered. When I called back again and the lady answered, I asked what the ETA was, and she told me that it was going to be 30 more minutes.
I respectfully mentioned that my original quote was 45-60 minutes and I got no updates about the ETA. She copped an attitude and told me that there's no guarantee that I would get an call with an ETA update. I told her I want to cancel, because I could get a cheaper tow for that wait time, and again with a snarky attitude she tells me my card is going to be charged a $49 cancellation fee. I was respectful the entire time but she kept telling me that that's just the way it was and that she would put a note down about my dispute. Why would there be a cancellation fee when their quote is wrong and the tow truck driver isn't even close to being on the way yet?
Greedy company with the worst customer service I've received in a long time. To the girl on the phone, google customer service because you're doing it wrong. read more