John D. is an awesome person to work with on a watch purchase. Not only is he a wealth of knowledge on current models, but he knows the background on the watches. He and the crew in Pentagon City are an outstanding team, and you will know from the beginning they are interested in you as a person. After 15 years as a customer, I can say there is no better place in the area to buy a fine timepiece. Stop in and see John D. and Robin. They are fantastic. read more

Quick Background on premiere watches: Some premier watches don't have their own dedicated store where you can walk in and buy the watch. As a result, you can either put in a request for a watch when it becomes available or buy one through an authorized dealer. Tourneau is an authorized dealer for many brands. I had been searching for months and finally found the perfect pre-owned watch on Tourneau's website. I purchased my watch online and picked it up in-store. Tourneau is located inside of Pentagon City Mall. The mall has garage parking or you can easily arrive by taking the metro train. I walked in, was greeted and I stated that I was there to pick up my watch. The associate took some information and headed to the back. After a few minutes, he stated he could not find my watch and asked if I dropped it off for repair. I said, no, I purchased a watch on-line. After finding my watch, the associate approached me and proceeded to present my watch to me standing at the display counter. Confused I said, could I go sit in the premier seating to view my watch? He stated okay. At this point, I was not offered any complimentary or celebratory drink even if it was water. I examined the watch, while he lacklusterly told me about the protection plan. Next, the conversation gave the illusion that this purchase was coming to an end with a bag and a thank you. However, I asked how do you care for the watch? He told me some important information and the transaction was over. Honestly, I had been waiting for this day for a long time. So I expected a warmer welcome, some excitement about my first big watch purchase, maybe some history on the specific watch, a discussion of any features of the watch and how to ensure longevity properly without being promoted. Unfortunately, it was a moment that I can not get back and the experience left a lot to be desired. I will say I purchased the watch at a great price, however if you're looking for a superior watch buying experience this may not be the place for you. read more

First time stopping by to inquire about a potential rolex purchase in the near future. And I was warmly greeted by an gentleman named Richard, me and him had a great conversation about the brand and the legacy of rolex. We talked about a certain model I'm interested in and he'll try his best to accommodate me. I highly recommend coming in to have him as your advisor. I'll be back to look at cartier watches when I have time. read more

The customer experience was excellent. John D. assisted me with finding the perfect watch for my father's 70 birthday. John Was very knowledgeable and kind as he answered all of our questions and imparted lots of interesting facts about the watches we looked at. read more

I had such a great experience with John D. He was incredible, helpful, and informative. I was so welcome by him. Please ask for John D when you are there. read more

Tourneau - Watches Near Me - Arlington, Virginia

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I spent a good week going too and calling different shops in my area looking for a BB 58 GMT. Most stores brushed me off and gave me the generic answer we don't have it we can put you in a wait list. But here I called and had a wonderful conversation with George. I was assured he could help me get what I'm looking for. That day I got a text from him with some wrist shots of another client he had helped get this watch. It was really nice to have a person to chat with about any concerns or questions with quick responses. Definitely coming back here for my next purchase. read more

Tourneau - BB 58 GMT - Watches Near Me - Arlington, Virginia

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I walked into the store to inquire about a product and George H. was absolutely world-class, and genuine. I've had interactions in the past with former representatives at this location and George went above and beyond for me and my family. I look forward to a continued relationship with Torneau under George. read more

I have been to watch stores all around the world from Asia, Europe and the US and the Tourneau store at Pentagon City has always been my favorite place to purchase luxury watches. Robin O'Neil, Kevin Chen and the rest of the staff are very knowledgeable about the watches and have the highest customer care in the business. They do not pressure you into buying a watch rather they educate on the functionality and benefits of the watch you are considering. I have been in search of the two tone Rolex Submariner and this weekend I got a call that it was available and now I am the proud owner of this masterpiece. They have been my store of choice for over a decade and I am a customer for LIFE! THANK YOU! read more

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It's my first time shopping for a luxury watch. When my wife and I walked into the store, their staff tried to greet us but they realized we are Deaf using sign language. They respectfully left us alone so we can browse watches with ease. I saw a watch I was interested in and asked John D, an excellent staff, to show it to us. He was so willing to accommodate us by speaking into my phone (speech-to-text). I had to return to the store next day since I had to lift freeze on my credits. Next day, John D showed several different watches, we both are fans of Omega. He's very patient because I was very hesitant between different watches. It took one hour or so to reach the final watch I liked. He's very pleased to do business with. I texted him several times with questions and he's responsive. When you go to the store, ask for him! read more

Tourneau - Watches Near Me - Arlington, Virginia

After visiting several high-end watch stores/boutiques in the area with very disappointing customer service we stopped by Tourneau in Pentagon City. What an amazing difference! Very friendly and helpful! Worked with Richard Szabo and he is the best! Very knowledgeable and helpful without being pushy. Worked with him to purchase a watch that has been on my list for a long time now and looking forward to working with him again in the future for another timepiece! read more

Polite, professional, and a pleasure to deal with. They serviced my Rolex watch. Came in at just the prices stated, with nifty new green travel case. Perfect. Showed me a lovely Cartier piece that I really wanted, but even though the price was an amazing bargain, still a bit high for me. If I win the lottery I'll go back to this store and have John sell me that watch. The store and sales staff are everything you would expect in a high end watch retailer. read more

Best store and service in town. Excellent selection. They helped me find the perfect watch! Thanks to Richard Szabo for his help! Excellent customer service. This is the store I will use now to buy my watches. read more

Although I did not purchase a watch from the store, "John De," a client advisor, most graciously helped me learn how to keep it ticking.

I called them on the telephone and asked if they price match. They said they did. I made the drive to the Pentagon city store to find out that I have been lied to. They stated that they do not price match. and that's how fast they lost the watch sale. read more

I have recently had the pleasure of purchasing not just one, but four exquisite timepieces (Omega Sea Master, Cartier Tank, Rolex Certified Submariner and Dayjust)from Turneau Pentagon City within a span of three months. I am delighted to share my experience and express my utmost satisfaction with this exceptional watch retailer. First and foremost, the selection at Turneau Pentagon City is unparalleled. Whether you're looking for luxury brands, limited editions, or classic designs, they have it all. Each visit felt like a treasure trove, with an extensive range of watches from renowned brands beautifully showcased. Their curated collection caters to diverse tastes and preferences, making it a haven for watch enthusiasts like myself. The knowledgeable and attentive staffs at Turneau Pentagon City Jason Konig, Kevin Chen and Tiffany Ma deserve special recognition. Their passion for horology shines through in their interactions. They were always eager to assist, patiently answering my questions and offering valuable insights. Their expertise helped me make informed decisions, ensuring that each watch I purchased was a perfect fit for my collection. In terms of service, Turneau Pentagon City surpassed my expectations. From the moment I stepped foot in the store, I felt welcomed and valued as a customer. The staff provided a personalized experience, taking the time to understand my preferences and guiding me through the selection process. Additionally, their after-sales support has been exceptional, promptly addressing any concerns I had and ensuring my satisfaction. Furthermore, the shopping environment at Turneau Pentagon City is elegant and inviting. The displays are tastefully arranged, allowing watches to be showcased in their full glory. The ambiance exudes a sense of sophistication, complementing the luxury timepieces on offer. I found myself enjoying the browsing experience as much as the purchase itself. Lastly, the quality of the watches I acquired from Turneau Pentagon City is truly remarkable. Each timepiece is a testament to superb craftsmanship and attention to detail. The accuracy and reliability of their movements are exceptional, reflecting the superior standards upheld by the brands they represent. I have been thoroughly impressed by the durability and longevity of my purchases, further solidifying my trust in Turneau Pentagon City. In conclusion, my experience at Turneau Pentagon City has been nothing short of outstanding. The impeccable selection, knowledgeable staff, top-notch service, and exceptional timepieces make it an unparalleled destination for watch enthusiasts. I wholeheartedly recommend Turneau Pentagon City to anyone seeking a memorable shopping experience and the perfect addition to their watch collection. This retailer truly exemplifies excellence in the world of horology. Thank you Tiffany, thank you Kevin, thank you Jason. You are the best! read more

My wife and I have had bad experiences with other Watch retailers in the area. Either we didn't come off as serious buyers or they didn't have the patience to deal with young & novice customers- whatever the case may be, we didn't get the attention and care we had gotten with John D from Tourneau. My wife was interested in several watches; JLC, Rolex & Cartier... John D was very knowledgeable with each brand and extremely helpful with the decision making. The 'buying process' was fun and conversational. It was a comfortable experience and he also educated us on other brands. My wife eventually decided on a pre-owned Rolex Yachtmaster, however it was only available through their website (which took 2 day shipping to the store). Funny enough, Tiffany, manager at Tourneau was present and wore her Yachtmaster. John asked her if we could view the watch; I expected a quick show & tell from Tiffany, but she removed the watch from her wrist and let us inspect it, no questions asked. It was very gracious of Tiffany to let us handle her personal watch and explore for details. It definitely helped with the purchase. After the purchase, we returned 2 days later to pick up my wife's Yachtmaster. We received a text message from John when the watch became available. I'll also add that John was prompt with us through texts and phone calls when we had questions... which was necessary because there was a minor mishap with the watch not working properly; we returned once the flaw was discovered. We expected to send out the watch for service which would have taken a week. Robin, the store director, helped us through this process of exchanging our watch for another available Yachtmaster. The whole ordeal was painless and my wife is now happy with the quality of her Rolex. All in all, within the handful of times we returned to the store in one week, we were very welcomed by the staff and received a great help from John D. We plan to be returning customers. read more

I REALLY appreciate the great customer service at this store-- a rare thing these days. Hana and Gabriel were fabulous, very patient with me and answered my many questions. I dress down a lot, very casually-- and probably looked like I couldn't afford to buy a luxury watch. Well, my first luxury watch purchase was a Rolex from Liljenquist & Beckstead in Tyson's Corner, and they were total pretentious snobs when I walked in the door dressed very causally, they thought I was just wasting their time. Don't always judge a book by its cover! This was not the case at Tourneau. I felt that Hana and Gabriel were being genuinely friendly and extremely patient with me. I ended up buying the Cartier Santos, after asking to look at nearly every watch in the store.. I've found my new store for my next watch purchase! Thanks Hana and Gabriel! You rock! read more

Took my Breitling B-1 in for a battery replacement and inspection. I made an appointment with Gabriel and he took great care of me. Provided great advice for long term care and quickly completed the work. Highly recommend the store and working with Gabriel - a true professional who delivers great customer service. read more

UPDATE: The store director, Robin reached out to me regarding my experience with Tourneau and personally apologized for it. She listened attentively to my concerns and issues-- I definitely appreciate the care and attention she provided. The watched was serviced within an acceptable timeframe. The staff made it a pleasurable experience when I picked up my watch. I have bumped up my rating from 2 to 4 stars, but will leave my original review as a reference. Overall, they have made me change my mind and I would consider Tourneau again for a future purchase. ORIGINAL REVIEW: The experience was comparable to a semi-shady used-car dealership. The staff are friendly, however like most sales people, they will say things to convince you to go through with a purchase. Its a shame that they operate this way, but they have lost me as a customer. I will never buy another time piece here again. BACKGROUND: I put a deposit on a pre-owned watch I saw on their online store and the salesman, John assisted me on the phone and stated that the watch is returnable for a full refund for up to 14 days. However, when I went to the store and paid for the watch in full, the same sales person (John) disclosed to me that the return policy for in-store purchases are only for 7 days (unworn) and its only for Tourneau credit. I felt scammed and lied to, especially after I had already paid. Apparently, in-store and online orders have different return policies. To make matters worse, I asked the same sales person for documentation and the service history of the watch that he claimed Tourneau completed, but he was unable to present that information and reassured me the watch works perfectly-- I took his word for it. After wearing the watch for a few days, I have noticed that there were several issues with the movement and had to take it back to the store to get a complete overhaul service. Fortunately, I was helped by a gentleman named Kevin who was sympathetic to my situation and wanted to make it right. He even correctly guessed the sales person whom had initially sold this watch to me. Another staff member also apologized to me, but apologies do not make up for lost time. I paid over $3k for this watch and at that price point, I expect it to be operational with no issues. Unfortunately, that was not the case and I will have to wait over 2 months for Tourneau to service it. Overall, I am not happy with this company and will not be making any future purchases with them. read more

This location was great and I thank Ms. Navitimer Green for her amazing customer service experience. I will definitely be back at this location because her ability to help and ensure customer satisfaction overall. read more

Have been a customer of tourneau for quite a while now and I continue to be blown away by the customer service I receive every time I come through the door. My mother's birthday is coming up at the beginning of August so I swung by to see if there was anything that caught my eye. I normally deal with John who is amazing, but on this visit the store manager, Robin, came out promptly from the back to great me and see how I was doing. While John was assisting my friend to purchase a watch for his mother's birthday, Robin assisted me with finding some Jewelry that would be perfect for my mother. I normal hate shopping for gifts but Robin made the process a breeze! I brought my wife along so Robin was able to find something that made her smile also. I had a smile on my face as well because I was able to kill 2 birds with one stone. My friend finally decided on a watch for his mother and we popped some bottles of Champaign to celebrate as this seems to be the standard every time we visit. Once again tourneau and their amazing staff has lived up to their reputation. I'm sure my mom is going to love the bracelet I got her for her birthday. The Butcherer Jewelry they have is some of the best I've seen. Looking forward to my next visit and will be a life long customer for sure. read more

Tourneau - Watches Near Me - Arlington, Virginia

Had a very pleasant experience buying my first Omega watch on 6/12/2023. I came close to closing and John D. was very patient. I recommend talking to John D. when visiting this store! read more

I had excellent experience when I was shopping in the store. The environment is so cozy. And people there were so friendly. Watch adjusting price very reasonable and I was so satisfied. They also packed my watch so carefully with their store's professional watch cleaning cloth. Especially the Lady MONIKA NOLAN. She was extremely friendly to me. I like her. Anything in the future related to watch , I would go there! Super 5 Stars!!!! Heart! read more

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Liars liars liars...purchased a used Rolex submariner date stainless steel watch yesterday on their website. Received a confirmation email stating shipping will take 2/3 business days. Pretty happy regarding the purchase, only to receive an email today stating the watch was unavailable and to respond to the email to release the hold on my credit card. A hold on my credit card for a product that does not exist? Stay far away from these people. I wish I could give them 0 stars. read more

This is a fabulous store with a top-notch team, and I had a great experience purchasing from them recently. The Bucherer / Tourneau website had a watch listed that I was interested in but had never seen in person. I met with John Demetro, who's got a wealth of watch knowledge and is a genuinely nice, low-key guy. He had the watch shipped to the store from the other Tourneau location and sold it to me for a very fair price. I also met the store director, Robin O'Neill, who was great to deal with and who leads a customer service team that is among the best (if not the best) in the DMV. The store has many great brands available (Rolex, Omega, Cartier, IWC, etc.) and can source watches from other Tourneau locations. Shop here, you won't be disappointed! read more

Buyer beware--Tourneau is convenient, but I would STRONGLY recommend considering another shop if you have options. In DC, Tiny Jewel Box is much better, personable and professional. Every time I've brought in a watch for service, now 3 times, the experience has been bad. Last time it took 2 months for an overhaul job, and when it arrived back to the store, it broke in the MANAGER's white gloved hands as he was explaining, as if I'd done something wrong to damage it, how to CORRECTLY screw in the crown. Start to finish, it took 3 months from drop off to pick up. I didn't learn from my last experience clearly, and recently dropped off another watch for service. It has now been 2 weeks--the watch has been at the repair facility for 11 days and still no estimate, and no call back from my inquiry on status. read more

Just bought a rolex here from Hana who was very helpful in completing the transaction. I had contacted other shops for the same watch but they had told me they were sold out and to try back later. Tourneau was able to put the order in for me and get me the piece I was looking for. I will probably just reach out to them for the next watch I purchase. Thanks again! read more

Great store. I am new to high-end watches, and the sales associate spent an hour on Black Friday taking us thru the brands they had on display and educating us on the basics of the high-end watch market. A lot of candid information and no pressure. As a 25th wedding anniversary present, my wife purchased a beautiful new watch for me -- a significant investment. The piece is awesome, and I can't take it off my wrist. When I later saw a gray market dealer had the same model at a significant discount, I contacted the store. I received an immediate email from the assistant manager, then a call from the manager. They contacted the manufacturer about the specific piece advertised, and their best guess was that the website watch probably was second hand. When I looked more closely at the offer, it was clear they were probably right even though it was not listed as 'pre-owned'. No papers, no manufacturer's warranty, and repairs, if needed, would have been third-party. The Tourneau folks gave me peace of mind about our purchase. The managers said they wanted a long-term relationship with me, and by their taking my inquiry seriously, they started building it that day. read more

I have been remiss in reviewing the Tourneau Watch store in the Pentagon City Mall. I am a frequent traveler to DC for business and struck up a relationship with Jack (Sales Associate) and Robin (Store Manager), who are both terrific! I try to make it into the store on each trip to check in to see if they got any new Rolex models in. I know, right? Hard to come by the most sought after models, but on one of my visits, they offered me one of my grail peaces in white gold, which I bought. It was such a pleasant and professional experience all the way through. I highly recommend you stop in and see what they have in stock, where they are an authorized dealer for Rolex, Omega, Breitling, and many other brands. They also have an extensive pre-owned watch selection, which was impressive. Again - highly recommend them, especially Jack and Robin. A+++++ all the way, well deserving of this 5-star review! read more

Tourneau - Beautiful Rolex Daytona white gold on Oysterflex bracelet. - Watches Near Me - Arlington, Virginia

We were here twice: once to service a Rolex watch and second time to purchase a Rolex watch. They don't service Rolex here so it had to be shipped out to NYC and they "recommended" us to replace the sapphire crystal which was perfectly fine at the time we dropped off the watch. It would cost about $400-$500 on top of the maintenance charge. We declined it and got the watch back. The sapphire crystal seemed just fine and the sales associate there also looked at it closely and confirmed nothing's wrong. I was annoyed but moved on. Next time we were here to buy a discontinued model/color of Rolex. The color was discontinued because it wasn't selling well, and for that reason it was not rare even after ceasing production last year. The sales associate tried hard but was not convincing at all with poor execution of sales tactics I've gone through already from other ADs. I can assure you that they will not give you any discount no matter what you say. read more

Every now and again, when you ask someone for a recommendation, they'll tell you, "I know a guy for that." It doesn't matter if you are redoing your deck, painting your house, or looking for a new car, everyone thinks they know a guy who can help. Someone on the inside who has insight into what you are trying to do or accomplish. I personally don't care much for that sentence and have never really used it. Until now. If you're looking for a watch, and since you are reading this I assume you are, I really DO know a guy for that and I have been working with him for years. If you are in the market for a new or certified pre-owned watch, you need to meet John D. at Tourneau in Arlington. He will not disappoint! He is not only extremely knowledgeable about everything that winds, he remembers what you like and will keep in contact with you until he comes across it. How do I know, because two weeks ago when I bought my third watch from John, I had been waiting for it for over a year. So when I received the call, I didn't hesitate to meet up with him. And I was once again blown away by the collection of certified watches they have at the store in Arlington. They have everything from Rolex, Patek, and Cartier to Breitling, Panerai, and Bucherer, and everything in between. If you are looking for a new watch or someone new in the watch industry to do business with, please call my friends John D. or Robin at Tourneau in Arlington! You won't regret it! read more

Liljenquist in Tysons is better. This store seems to discriminate based on how you look. Tried to go in and look at watches; the security guard opened the door and asked "what I was here for" and I said to look at watches. He said sorry; but we're full (why not lead with that?). Two people walked out, and he still wouldn't let me in. I was in jeans, sneakers, a field jacket, and wearing...a Rolex. Guess they shouldn't judge based on appearance so much. read more

I understand it's covid season, however it doesn't justify for the lack of service this store provides. No where on their website clearly stated or showcased that we needed to make an appointment (unlike every other stores I've visited during this time), but like any other person, decided to give them a call for more details on store guidelines and expectations surrounding Covid. My parents came to visit me for the week (8 hour drive) and decided they wanted to visit this store to purchase a Rolex...my mom was excited as it was a birthday gift offering from my dad. We were turned away by security guard and told us to call the store to make an appointment. We called the store multiple times and to no avail. Decided to book an appointment online after searching for the "book a visit" section for 10 minutes navigating through the website. I made the appointment on Tuesday for a Friday morning visit and received a confirmation of receipt through email and was told that I'll be contacted for visit confirmation within 24 hours. This is now Thursday night, still no contact from the store. Called multiple times still no answer. My parents are leaving town this Sunday and who knows when they'll be back during this unprecedented time. Tourneau just lost 2 serious buyers. 10/10 WOULD NOT RECOMMEND. Spend your $20k elsewhere people. read more

This store from top to bottom has been amazing to me. From my first purchase 7 years ago to my new purchase today. They always are well informed about the watches they sell and work there hardest to get you very nice time pieces. They are always friendly and treat me and my son very well when i am in the store. Thank you guys! I can't recommend them enough. read more

I have been to this store twice recently. I was looking to make my first luxury watch purchase so was doing a lot of window (case?) shopping the first time, and the second time I went in to have a link removed from a watch they carry, but that I bought elsewhere (I decided I wanted to buy direct from the makers). Anyway, there is a young lady there who doesn't sell watches, but seems to be running the shop. She was so nice! I didn't go in there dressed up or anything, but got a very kind greeting each time. The first visit, when I was being helped buy an also friendly salesman, she came over with waters on a tray. The second time, after they removed the link extremely quickly (less than 5min), she came out and said it was on the house because I was a new customer. That's what I'm talking about! It was only like a $15 charge or something like that, but gestures like that can go a long way. I see some of these other reviews and it makes me think they are under new management now or something. I'm definitely going here first for my next watch! read more

Very very ice cold customer service. I lost interest buying any watches from this place. I would not go there to spend thousands of dollars for them. I feel like I was getting discriminated against based on my appearance. I felt very uncomfortable at the store. read more

Holy rude sales associates batman, do they not work on commission here? Came in to check out a watch and was completely ignored by 5 associates. Granted, everyone was assisting other customers but not even so much as a greeting or eye contact. Having worked high end-ish retail, I know how easy it is to just acknowledge an incoming customer so there's no excuse really. Still, I came for a watch so I waited. After the other customers strung them along and left without purchasing (shocker), two of the associates literally stared at me until one was like "have you been helped?" I said no and they just looked at each other as if trying to decide who would assist me. It was really awkward and one of them finally said, "I can help you if you want." Wtf? I just said, "it's okay, thank you" and left. Note to management: don't hire weird, awkward salespeople who profile. It costs you revenue. read more

I have always taken my Tag Heur watch to Tourneau at Pentagon City to have the battery replaced. Recently, I took it there for a battery replacement and was told they no longer do the service at the store. I was told it would be sent out and allow 7-10 business days. After almost 2 weeks, I received an email quoting the battery replacement would cost $125 and the service would take approximately 6 weeks. I understand there have been changes to service due to the pandemic but 8 weeks to replace a battery is ridiculous. Needless to say , I declined the service and asked them to return the watch to the store which took another week. I found a local jewelry store that sells Tag Heur and replaced the battery on site. It took 15 minutes and they charged $30. Avoid this store and find a more competent local jeweler for repairs or purchasing a watch. read more

They're more than happy to sell you a $5000 watch but as soon as there's a problem, you're on your own. My brand new watch was not keeping correct time, and I pointed that out one week after I bought it. The store manager assured me it wasn't a "lemon," and persuaded me to keep it and keep track of whether it was accurate or not, instead of exchanging the watch immediately. After numerous trips back, now it has to be sent back to the manufacturer. Now it's been too long to exchange it, thanks to the store manager who kept me coming back to the store. Over six trips later, I'm now without my watch and totally frustrated at their lack of customer service. In addition the salesperson who helped me originally, pretended not to know me, even though he had been more than happy once upon a time to sell me an expensive watch. He pointedly ignored me in the store, and as soon as possible went to help a new client, rather than take care of a returning customer with a problem. I do not recommend this store AT ALL. read more

John Demetro is an absolute gem of a sales professional. After sending my watch in for service at Tourneau, I had deep concerns over the polishing process and it's potential effect on my watch. John was so kind and patient when I stopped by to discuss this. He presented me with watches that had been previously serviced by Tourneau and explained the entire process, ultimately alleviating my concern. This is why I'll continue to purchase watches from this store (and now have them serviced from this location as well). read more