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    Tourneau

    3.3 (80 reviews)
    Ultra High-EndWatches, Jewelry, Watch Repair

    Services - Tourneau

    Watch cleaning

    Watch part repair

    Watch part replacement

    1 More Service

    Watch seal testing

    Tourneau Photos

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    Recommended Reviews - Tourneau

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    Reviews With Photos

    Natee P.

    I had such a great experience with John D. He was incredible, helpful, and informative. I was so welcome by him. Please ask for John D when you are there.

    BB 58 GMT

    I spent a good week going too and calling different shops in my area looking for a BB 58 GMT. Most stores brushed me off and gave me the generic answer we don't have it we can put you in a wait list. But here I called and had a wonderful conversation with George. I was assured he could help me get what I'm looking for. That day I got a text from him with some wrist shots of another client he had helped get this watch. It was really nice to have a person to chat with about any concerns or questions with quick responses. Definitely coming back here for my next purchase.

    Rolex two tone submariner
    James W.

    I have been to watch stores all around the world from Asia, Europe and the US and the Tourneau store at Pentagon City has always been my favorite place to purchase luxury watches. Robin O'Neil, Kevin Chen and the rest of the staff are very knowledgeable about the watches and have the highest customer care in the business. They do not pressure you into buying a watch rather they educate on the functionality and benefits of the watch you are considering. I have been in search of the two tone Rolex Submariner and this weekend I got a call that it was available and now I am the proud owner of this masterpiece. They have been my store of choice for over a decade and I am a customer for LIFE! THANK YOU!

    Paul G.

    It's my first time shopping for a luxury watch. When my wife and I walked into the store, their staff tried to greet us but they realized we are Deaf using sign language. They respectfully left us alone so we can browse watches with ease. I saw a watch I was interested in and asked John D, an excellent staff, to show it to us. He was so willing to accommodate us by speaking into my phone (speech-to-text). I had to return to the store next day since I had to lift freeze on my credits. Next day, John D showed several different watches, we both are fans of Omega. He's very patient because I was very hesitant between different watches. It took one hour or so to reach the final watch I liked. He's very pleased to do business with. I texted him several times with questions and he's responsive. When you go to the store, ask for him!

    Christopher B.

    Have been a customer of tourneau for quite a while now and I continue to be blown away by the customer service I receive every time I come through the door. My mother's birthday is coming up at the beginning of August so I swung by to see if there was anything that caught my eye. I normally deal with John who is amazing, but on this visit the store manager, Robin, came out promptly from the back to great me and see how I was doing. While John was assisting my friend to purchase a watch for his mother's birthday, Robin assisted me with finding some Jewelry that would be perfect for my mother. I normal hate shopping for gifts but Robin made the process a breeze! I brought my wife along so Robin was able to find something that made her smile also. I had a smile on my face as well because I was able to kill 2 birds with one stone. My friend finally decided on a watch for his mother and we popped some bottles of Champaign to celebrate as this seems to be the standard every time we visit. Once again tourneau and their amazing staff has lived up to their reputation. I'm sure my mom is going to love the bracelet I got her for her birthday. The Butcherer Jewelry they have is some of the best I've seen. Looking forward to my next visit and will be a life long customer for sure.

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    2 years ago

    Although I did not purchase a watch from the store, "John De," a client advisor, most graciously helped me learn how to keep it ticking.

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    Ask the Community - Tourneau

    Can a watch be ordered and shipped to the Arlington store before I purchase it?

    Yes, most certified pre-owned watches may be transferred in to your preferred store location. A refundable deposit may be requested in order to transfer in the item. For… Read more

    I have a movado chron watch that is waterproof. How much for battery replacement and pressure test?

    Hello, thank you for your interest in Tourneau. For further assistance, kindly respond with your phone number and email address so that we may place you in contact with a service professional at the Pentagon store location.… Read more

    Don’t See Your Question? Ask Away!

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    Ascot Diamonds Washington D.C.

    Ascot Diamonds Washington D.C.

    (202 reviews)

    $$

    Ballston

    Yeeeeears ago - 1992 to be exact - my dad bought my mother a beautiful gold and diamond tennis…read morebracelet. I remember this clearly from when I was a little kid. It was so blingy and likely very expensive that she yelled at him for buying it. I, still in elementary school, saw that she was dissatisfied with the purchase and offered to take it off her hands. Surprisingly, she refused my offer. Well, earlier this year, exactly three decades later, she finally gave me the damn thing, along with appraisal paperwork from 1992 saying that it was worth $10,000 even then, before 30 years of inflation. But don't get excited and start planning to rob me quite yet, Internet. She also told me that the guy who sold it to my dad was later federally investigated for selling fake diamonds, so there was a chance it wasn't even real. I needed an appraisal. I looked around, and saw that Ascot Diamonds was highly reputable, so I reached out about an appraisal via e-mail. Paul e-mailed me back very promptly and offered to appraise it for free. I came in at the agreed time expecting it to be a regular storefront but it was more like a serious business office, immediately making me regret my scuzzy short shorts that I had thrown on for running errands. Paul was kind and welcoming and pleasant and sat me down at his desk while he examined the diamonds, weighed the bracelet, and then did a bunch of math on a calculator. He was able to confirm that they were real but that, while the bracelet was definitely worth something, the original appraisal was VERY overstated (so, big surprise, Internet, my bracelet is not worth $10,000, please don't rob me). In addition to giving me this candid but helpful information, Paul offered to recommend places where I could sell it, though I declined, as it is still quite pretty and, after waiting 30 years for it, I'm not ready to give it up. I did, however, point out what I thought was a damage, and asked if he had ideas on where to get it repaired. He looked at it and determined it was just dirt so then he cleaned it for me - again, no charge - and the whole thing is SO sparkly and shiny now. The entire interaction took maybe 10 minutes at the outside? It was so easy and pleasant and helpful, and he really didn't have to do this for me since I am not a paying customer but he did. What a truly nice guy.

    Honestly, I was initially fairly disappointed that they didn't have any sample rings to try on…read more That's probably failure on my part for not doing thorough research on the ring shop. Everything is custom made so they only have the diamonds and a few sample holders that you can hold the diamond in with tweezers and hover in the sample ring band. We are in the initial phases of ring shopping so we haven't gotten too far in the process with Ascot. What I will say is I was also initially disappointed with the customer service. The man helping us didn't seem super friendly. He seems passionate about talking about his ring knowledge but not about MY experience if that makes sense. I was probably being a bit cranky that the ring shop wasn't what I expected. So maybe he was giving me the same energy in return. They had tons of diamond choices, but if you're looking for larger carat sizes you might not find it here. He only brought out the carat sizes in 2-3 carat range. I believe they can order what you want, but they didn't have anything in store to try on. When I asked to see a bigger carat for the emerald he said that's all they had (size 3 carat). There weren't a ton of band selections in office to try on either. They have lab and natural diamonds. I didn't see the process but my boyfriend said the prices were reasonable. Just remember they price everything out individually since you're customizing the ring. Also, the ambiance of the ring shop wasn't the best. It just looked like an office which made the experience not feel as special like "wow! I'm in a ring shop and we are really doing this." All of that is part of the experience when shopping. You need to book an appointment in advance. There's street parking, but you have to pay for the street or garage parking. There's no parking validation available. Overall, we might give them another chance once I have a better idea of what it is I want. If you're not sure what you want this might not be the place for you since everything is based on you customizing it. I really want to like this place but I wish they made the experience a bit nicer on their customers. They offer 3D print option of the ring which takes some time but that's the best they can do for us visual folks.

    Tourneau - watches - Updated May 2026

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