Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

I recently had to get my wedding and engagement rings sawed off at the ER and needed to get my…read morerings repaired. A dear friend of mine recommended I take it to Friendship Jewelers to have it taken a look by Joel. Upon entering, Joel provided great customer service that can't be really experienced at a bigger corporate stores -- providing service that's personable, attentive, not rushed, and feeling at ease. I dropped off my rings for a repair estimate and I am hopeful and excited for my being able to wear them again soon. I will be updating the review again soon.

Thé best neighborhood jewelry ! Beautiful pieces, repairs,…read moreoriginal pieces A delight !

Dan and his team are very knowledgeable. They did an amazing job repairing and cleaning my vintage,…read morebut new to me, Omega Seamaster. It runs beautifully. They projected it would take 4-6 months, but it was done in 5-6 weeks.

The watchmaker was extremely rude and condescending. For context, I'm not a watch enthusiast. I…read morebrought in a watch that belonged to my dad to have it restored for sentimental reasons, and I spent over $800 on the service. Given the cost and the significance of the watch to me, I simply wanted to understand what work had been done. The watchmaker did attempt to explain it initially, but when I didn't immediately understand the technical details, his demeanor changed. He became short, dismissive, and increasingly condescending. I wasn't questioning his expertise or the quality of his work--I was simply asking for a clear explanation of a service that cost me nearly $1,000. I made every effort to be respectful throughout the interaction, but unfortunately, I did not receive the same courtesy in return. He may be a skilled watchmaker, but technical ability does not excuse treating a paying customer as though they are an inconvenience for asking reasonable questions. Based on my experience, customer service does not appear to be a priority here, and that significantly overshadowed what should have been a meaningful experience restoring my dad's watch.

They're so good at what they do, fixed my watch thag was pretty beat up and made it look great. The…read morekind of store where you can trust the staff to be fair, professional, and timely. Awesome family owned store !!!

I moved from DC to PA 20 years ago but worked in the building on G Street where Comptons was…read morelocated. My engagement ring came from there 40 years ago. Never married the guy but still love the ring and wear it every day. Susan was amazing and it sounds like she still is. I'm so glad this family owned business is still around.

I have bought 3 pairs of earrings from Mia Gemma. Each pair was created by a different designer,…read more each of them is unique and my wife loves all of them. Irene was extremely helpful throughout the process and a joy to deal with.

Just received two customs pieces and am thrilled with the results. Repurposing diamonds from an…read moreengagement band with a vintage piece of carved turquoise yielded a ring that was modern yet meaningful. I enjoyed the collaboration of the design process by the talented team of Mia Gemma led by Irene Barbieri and found the results to mean so much more than an off the shelf experience. Jewelry does not get better than that!

I love David Yurman and I love this store!…read more I live in LA and when I visit DC 1-3 times per year, I usually swing by as I enjoy the space, the vibe and the employees - always friendly and helpful (shout out to Maurice!) I've made many purchases here, lost count... 5 stars

Love the brand! And, the folks at this location represent it well…read more Every piece of jewelry here is always unique, artfully crafted and stylish! Never one looking exactly the same. The customer service at this location is exceptional and meets above all expectations! I came here on Christmas Eve looking for a special gift and the experience was nothing but exceptional. I called in advance for an item I was looking for and spoke with Maurice. From the minute I spoke with him to actually visiting the store, Maurice was the best. He was welcoming and very knowledgeable. Also, what I like most was that although the store was very busy, he was patient, helpful and very attentive. He knows the DY collections and is top notch. Overall, a great experience and left very happy with my splurge. Although the gift was for someone else, I fought hard with my inner self to resist buying something for myself. That's the hard part when coming to indulge in a store like this. lol. From the greetings at the door, to the water and libation offerings, to the store manager (Steve) coming by to great me and engage conversation on a limited collection exclusive to the store as well....this was the ultimate buying experience. Kudos to both gentlemen and this location. Definitely will be back for a couple of other items I got my eye on. The prices are top dollar.... but you get what you pay for here..... and that's quality, timeless, crafted pieces of unique jewelry that not only makes a statement, but stands out on his own. I own a couple of DY pieces and can say it's worth the value and investment. **Yelp Elite Tip** -- Garage parking is available and DY offers parking validations. Be sure to take in this perk as to the parking is pricey here.

We chose this location because I fell in love with a particular ring, and the customer service was…read moreso great we will probably purchase our wedding bands from here! It's totally fine if you know nothing about rings- the associates will walk you through the ENTIRE engagement ring process. They'll teach you about the importance of cut, carat, clarity, color and most of all COST. They also have lab grown diamonds which are a great economical and ethical choice if you're looking for a diamond you can feel good about.

I honestly left this experience heartbroken and disappointed. This was my partner and I's first…read moretime engagement ring shopping. This was supposed to be a really special and exciting milestone for us, but instead, I left the store feeling embarrassed, uncomfortable, and genuinely hurt. We were already nervous going into the appointment because this was completely new for us. We arrived about 30 minutes late because we could not find parking, and we called the store around 5:05 PM to let them know we were running behind. We completely understood that our appointment would have to be shortened, and when we were told that we could still do about half of the appointment, we were okay with that. We weren't expecting special treatment or extra time. We were simply excited to have the opportunity to start this experience together. Bri was the representative assisting us, and unfortunately, her attitude made an already nerve-wracking experience so much worse. From the beginning, I felt like I was being talked down to. I told her that I wasn't very familiar with ring settings and that I wasn't particularly picky because I was genuinely looking for guidance. Instead of feeling like I had someone there to help me navigate something I knew very little about, I felt like every question I asked was met with a snarky or condescending response. At one point, I tried on a ring with a gold band and mentioned that I'm typically more of a silver-toned jewelry person. Her response was that everything is customizable and that I was "just trying bands on." I understand that the rings are customizable. I wasn't confused about that--I was simply expressing my preference and trying to understand what I liked and didn't like. It's difficult to explain how upsetting the overall interaction was because it wasn't just one comment. It was the entire energy of the appointment. I felt rushed. I felt like we were inconveniencing her. I felt uncomfortable asking questions. And instead of leaving excited about potentially finding my engagement ring, I left questioning whether I had done something wrong. I completely understand that we were late. We took responsibility for that. But if the remaining 30 minutes wasn't enough time for Bri to provide us with a welcoming and respectful experience, we should have simply been told that we needed to reschedule. We would have understood. What I don't understand is why we were allowed to continue with the appointment only to be made to feel like our presence was a burden. This was supposed to be a memory I looked back on fondly. This was the first step in choosing something that I may wear for the rest of my life, and I wanted to feel excited, supported, and celebrated. Instead, I walked out of Brilliant Earth feeling hurt and honestly dreading the idea of continuing the ring-shopping process. I don't expect someone helping me shop for an engagement ring to know exactly what I want when I walk through the door. That's literally why I'm there. I expect patience. I expect kindness. I expect someone to understand that this is an emotional and meaningful purchase and that I may have questions. I sincerely hope management takes this feedback seriously. No couple should walk into their first engagement ring appointment feeling nervous and excited and walk out feeling embarrassed and defeated. We deserved a better experience than the one we received.

We worked with Parri and were very impressed by how knowledgeable she was and how well she…read morecommunicated throughout the entire process. I am a person who gets overwhelmed by the sheer number of toothpaste options in target so I appreciate that Parri listened to what we were looking for and helped show us specific things she thought we might like. She helped us create a rose gold band that paired beautifully with my engagement ring and wedding band. The finished product was elegant and exceptional quality. The diamonds sparkle like crazy even under regular lights. In terms of covid precautions: masks were worn the entire time and they have hand sanitizer conveniently located throughout. Since it's by appointment you have place to yourself. The store itself is gorgeous and beautifully decorated. There is a lot of stuff not on display so just ask if there is something you want to see. The website only scratches the surface in terms of their inventory.

I will start off by saying that I visited Brilliant Earth, Blue Nile, and James Allen, which we're…read moreall nice but the level of quality and design doesn't compare to Shah & Shah. These retailers sell jewelry or rather settings that are made from pre-casts, so the fit may not be as nice as one that is custom made for your stone. With that being said, I recently worked with Catherine of Shah & Shah on designing an engagement ring. She tirelessly worked over several months designing and refining the ring. Catherine made every step of the process easy and she never once forced me into a decision because it was easier or beneficial for her. The quality of service I received was exceptional, she kindly held the ring for several weeks so that my fiancé would not find it. When I was unhappy with some particular part of the design she reworked it so that I was. Ultimately, when it came time to propose, my gf/fiancé was not just pleased with ring, she loves it!