Horrible customer service. Lacks basic courtesy of making the customer feel valued for dining out in these times. Very rude staff, better to Avoid!
Update:
Let me debunk the theory put out there by the Owner (Nupur) below while also provide a more productive resolution to this (or what could have been!). People reading this can make their mind. My intention was to highlight lack of basic customer service but looking at their 'harsh' response (not very different from how they behaved in person), they seem to normalize this so good luck with that folks!
Here are the specifics:
1. We walked in at 12 pm. The server who approached us at the door was wearing a mask (that's good!) so my wife couldn't understand her correctly and assumed she said 'Table for two?' instead of 'Do you have a reservation or walk-in?'. My wife said yes, and we were seated at a table on the patio as we had our dog.
ISSUE: No name or reservation time was verified at this point which is the crux of the issue. The owner, Nupur, is conveniently sweeping this under the rug. :)
2. While we were eating our meal, around 1230 pm, the server walked up to us saying, "hey, didn't you guys say you have a reservation?". My wife politely said "no, why what happened?". If we had to "Lie" we could have lied again, right? Right??? :)
The server said, "in that case, can you move to the next table right now?" I said, "well, we are in the middle of our meal." So I politely refused.
At this point she started scolding us?!?! And I was like what just happened? I tried to stay calm and pushed back on the request as the server didn't even have basic level of courtesy.
I'd have happily switched the table IF:
a. the food was not served and we were waiting for it
or,
b. if the request was to switch once we were done with our mains as we were planning to order desserts after.
Again, Ms Nupur, you may not feel the same which is fine but for us it is basic courtesy.
The ISSUE here really is a lack of system where the server NEITHER checked the name on the list NOR the reservation time. Sorry, for the upper case (i'm not shouting :D). This would have clarified right at the beginning but I guess, a lack of basic reservation system is also not a thing at "Tour De Feast".
Now, about this guest being Pregnant -- I did speak to her husband and said I'm sorry for the confusion and that they had to wait but it's really the restaurant's mismanagement of their reservation. This could be easily verified.
Not that it matters, but this experience left such a bad taste in our mouth (no pun intended), I didn't bother completing my meal and left as soon as I got the check and paid.
So Ms, Nupur, happy to inform you, we won't be making a "tour" to your "No Courtesy de feast" ever.
Anyhow, I wish this was a pleasant experience for both the parties as we were celebrating a special personal event. It sucks but I hope the management takes this in their stride and ensures a good reservation verification system is put in place so that no other customer feels the same again. Good luck! read more