I was not going to post this. I then saw an almost identical review from someone else. My…read moreexperience unfortunately does not seem to be unique. Three associates standing in the store. Plus a manager. No customers. Needed assistance returning a cell spot. Phone support guided me to visit any store for assistance. Visited this location. First store associate greeted me, so far so good, she was friendly. Question seems beyond her knowledge base, logically refers me to the manager, fair enough. Manager's immediate response, go to another store near the stadium. I explain what phone support shared. Zero consideration to attempt to assist. I share this is becoming a timely experience just to return a piece of equipment I was supposed to receive a return label for, but did not. She holds firm and does not attempt to assist. I leave... Call support again. Same exact feedback. Any store can assist if they call support themselves. Further feedback. The store should've called us and known we could assist. Now I'm two calls in to support and preparing for my second store visit. For the same requirement. I get it. We're all working hard. Hours are long. The pandemic was horrible and many are still recovering. But, just treat folks like you want to be treated. Make a simple phone call. Help someone asking for your help. It might, dare I say, make you feel good for a couple minutes. Neither friendly nor helpful in the slightest. Hate to say this about any buisness. Vote with your wallet. Go else where.

These guys are a joke. Did an online trade-in via the T-Mobile app. Got an email and text saying I…read morecould trade in my old phone into any T-Mobile store. Walked in and the bald guy said they couldn't take it. Didn't even try. Didn't look into my account. Asked him why not and he said it has to go to a corporate store. Asked for his help (he wasn't busy, no other customers behind me) to call a corporate store and he wouldn't. Then I saw him pack up and realized he prolly didn't want to help me because he was almost done with his shift. Asked the next lady that just started and she said they same thing, but again didn't even try. Said it was a mistake that both the T-Mobile website and my text directly from T-Mobile said I could drop off my trade-in in store. Called T-Mobile corporate and they said I should have been able to no problem. Ended up going to T-Mobile on University in City Heights. Those guys were helpful and helped me without any issues. They took my trade-in without any hiccups. T-Mobile North Park on El Cajon is a JOKE.

Came in to get my phone screen replaced and the experience was super painless! I reached out to a…read morelot of places through Yelp and this place gave me one of the best prices. The lady working there was also very friendly~

I came here to check on the price to repair my iPhone. The screen was cracked pretty badly and it…read morewouldn't allow me to type or do anything and so it was very frustrating. The technician was very nice and he had a Wu-Tang shirt on so I knew he was somebody that I could count on. I explained to him that my husband bought my phone from this location and that we always come here for all the repairs on our phones. He evaluated my phone and gave me a price of $125 to fix the screen. He had me fill out a paper agreement for them to fix my phone. The estimated time for the repair was 30-45mins. I walked around the mall for about an hour, just to give them time to get it repaired. Plus, there were a lot of people in line here for repairs and the store is very busy. I came back and my phone is now fixed and ready! I paid them the $125 + tax and a small tip. The lady who works here is very very nice as well. She has a cute rhinestone upper lip piercing and she is super customer service oriented as well as the Wu-Tang shirt man. They have an excellent selection of any phone case for any phone and any cellular watches, just a very great place to be for mobile device products and accessories. I have everything from AirPods, headsets, device cases, iPad cases, watch, bands, cell phones on sale, etc. Today's experience was great.

Great service from this company. I went in about 3 days ago, they cleaned my PlayStation 5 within…read moretwo days and I went home and started playing and so far no overheating issues. When I go home tonight after work I will get back on to further play for a longer time to really test it out.

Both my screen & the back of my phone were shattered when I walked in, & it took only an hour or so…read morefor my phone to look good as new! Very fast & friendly service. Would definitely recommend to a friend! :)

Whole team is great, Itzak helped me out im an older man who isnt very tech savvy so this store…read morewill now be my go to from now on thank you guys

Came in thinking that I was going to get my new iPhone 17 Pro, but for some reason my online order…read morecould not be cancelled. Taylor called customer support on my behalf thinking that another tech would help, but they just put it in a ticket instead. It would take 2 days for them to process my cancellation so I can purchase a phone in store instead. Thanks for helping out, Taylor!

Nico is awesome !! Helped answer all my questions and got me a newer phone for less than I pay now…read more Great !!

I was contacted by a phone sales representative. They sent me a quote for 4 phone lines, internet…read moreand service for tablet which was $121. My bill did not reflect the quote. The sales rep that came to my house was a different person than the one I talked to on the phone. She said it would be $10 higher since I only was going to move forward with (2) lines instead of (4). That was far from the truth. I have contacted AT&T customer service over the phone (3) times about this issue. They have still yet to resolve the problem. They said to go into store and they could help me out with my trade in device so I will not be charged monthly for a new phone. In the store they told me I would need to contact Cusotmer service. Seems like I keep getting the run around while still being charged more than I was told. They set me up with two accounts which I was not aware of. I was only receiving one bill for one account which was very confusing. I have had my service cut off twice already due to all the confusion of my billing and accounts. Bottom line, don't listen to the sales reps and make sure they clarify your billing before. I should have stayed with TMobile. Such a disappointment.

I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

Easy, free parking lot. I was warmly greeted by two associates. Christian was kind and helpful. He…read morewas able to contact someone offsite to resolve my issue!

Went to Boost Mobile on El Cajon Blvd. and the manager charged items fraudulently to my card…read morewithout informing me. She didn't ask me about certain items she through on the bill and shirked me of 10 gigs of wifi displayed in the promotion. This is consumer fraud. Plus the young lady in the picture she hired had the worst attitude of any customer service person I've ever encountered. As soon as I came to pick up my phone she could answer none of my questions and her response was, "I don't know it wasn't my sell." WOW!!! Don't go this Boost Mobile.

I went in to this locatoon because it was the closest and my T-Mobile phone was acting Up and i…read moreWanted to switch back to boost. I walked in shortly after opening and waited a little for the next person to finish ,Norma who was alone for the moment, acknowledged me and continued helpin the other person. After explaining my issues , she suggested a phone Was very patient and was super nice the hour we had to wait for T-Mobile to set me free. While waiting , she was also able to help other people, managing her time well. I read something on here that seemed to describe a different person, Norma was very nice , helpful and informative, I'm glad I went there and didn't venture out further.

So I came here to flash a phone for my mom and I initially thought that it was going to be a hassle…read morebut I was wrong. Upon arriving I was greeted and attended to super fast and the guy behind the counter, Christian, was EXTREMLY helpful. He explained the whole process and was able to flash a phone that was, according to other cricket stores as "un-flashable". But somehow he did it. He's the best of the best, and I would recommended this place to anyone! I will be coming back with any of my cellphone/laptop needs. Overall, THE BEST place in San Diego.

I have been going to Christian for years. He ALWAYS hooks me up and can fix ANYTHING…read more I just came to him from the apple store, who said i needed to give them $200 to swap my whole phone out because they couldn't fix it. They thought it was the sim card. I had dropped my phone but everything else was working except the phone service. Well I took it back to my guy and he not only didnt charge me to fix it ( I got the phone activated with him) But it took him 10 minutes to fix it!! LOVE THEM hands down most trustworthy phone shop in SD Becky H.

I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

Worst cell service ever! Worst home internet service! Do not be conned! They say their home…read moreinternet is just as good as cox. They showed me a map and everything. I told them I have a gamer (PC and PS5) in the house with a phone and laptop. We have 3 TV to stream. 3 additional phones, 2 tablets. They assured me their service could handle it all! For less than $50 a month. HOWEVER YOU MIST SWITCH TO OUR CELLULAR SERVICE TO GET INTERNET. They force their crappy cellular service on you before you know if the internet service even works. After all the salesman talk about assurances of comparable product to cox, maps showing their huge range of coverage (wrong!), I decided to go for it. We needed to save money. I tried using their internet modem for 3 days before I got completely fed up, frustrated and angry! I was able to cancel the internet service and received 1/2 of the equipment charge. All good except for the fact that the cell service is HORRIBLE. I feel "stuck" with them until I can afford 4 activation fees again. Because they know their internet service sucks, they make you use their cell service so they get you locked in. If they were confident that they have a good product, they wouldn't need to "sell all or nothing". It's a trap. Im sure most people are not satisfied. Their cell service Has left me stranded and unsafe, with no cell service in the middle of the city!! I couldn't call for a ride or go online to schedule an Uber. I can't use the service most places I go. Currently I am in a beach city in San Diego, about 4 miles from downtown. I Can't get internet, YouTube for music, etc. I'm in an office using their wi-Fi! Also, since we started using their cell service, Our phones started acting up; jumping all over, more pop ups, needing to reboot phone, always lagging! Not consistent. Not stable. Not dependable. Not with a dime! I was perfectly happy with Cricket Cell. I am going back to them after 3 months of having Metro by T-Mobile. Cricket charged me $100 for 4 lines and they had great service. Paying t-mobile the same is the same as burning your money. What a waste.

From the owner: Switch today & enjoy America's largest 5G network.read more