I was not going to post this. I then saw an almost identical review from someone else. My…read moreexperience unfortunately does not seem to be unique. Three associates standing in the store. Plus a manager. No customers. Needed assistance returning a cell spot. Phone support guided me to visit any store for assistance. Visited this location. First store associate greeted me, so far so good, she was friendly. Question seems beyond her knowledge base, logically refers me to the manager, fair enough. Manager's immediate response, go to another store near the stadium. I explain what phone support shared. Zero consideration to attempt to assist. I share this is becoming a timely experience just to return a piece of equipment I was supposed to receive a return label for, but did not. She holds firm and does not attempt to assist. I leave... Call support again. Same exact feedback. Any store can assist if they call support themselves. Further feedback. The store should've called us and known we could assist. Now I'm two calls in to support and preparing for my second store visit. For the same requirement. I get it. We're all working hard. Hours are long. The pandemic was horrible and many are still recovering. But, just treat folks like you want to be treated. Make a simple phone call. Help someone asking for your help. It might, dare I say, make you feel good for a couple minutes. Neither friendly nor helpful in the slightest. Hate to say this about any buisness. Vote with your wallet. Go else where.

These guys are a joke. Did an online trade-in via the T-Mobile app. Got an email and text saying I…read morecould trade in my old phone into any T-Mobile store. Walked in and the bald guy said they couldn't take it. Didn't even try. Didn't look into my account. Asked him why not and he said it has to go to a corporate store. Asked for his help (he wasn't busy, no other customers behind me) to call a corporate store and he wouldn't. Then I saw him pack up and realized he prolly didn't want to help me because he was almost done with his shift. Asked the next lady that just started and she said they same thing, but again didn't even try. Said it was a mistake that both the T-Mobile website and my text directly from T-Mobile said I could drop off my trade-in in store. Called T-Mobile corporate and they said I should have been able to no problem. Ended up going to T-Mobile on University in City Heights. Those guys were helpful and helped me without any issues. They took my trade-in without any hiccups. T-Mobile North Park on El Cajon is a JOKE.

Had an issue with my iPhone 16 being dropped and the right lower corner of my screen cracked so I…read morecouldn't use my touch screen properly on my phone. Decided to try this place out since I've never needed to replace a phone screen and I am 100% happy with my experience. Me bothering to leave a yelp review is proof enough ! Julia was an absolute sweetheart and made everything extremely easy for me and the service itself was quick and simple. Took about 40 minutes for the whole thing. I did have an extra smaller issue that arose, but they were so accommodating and let me come back in the next morning to fix it for free ! Recommend coming here highly!

A friend recommended this place for their excellent skills and affordable prices, and I'm really…read moreglad I went. I spoke with Julia on the phone after I dropped my phone, which had water corrosion on the charging port. She gave me a very reasonable price for the repair and reassured me, explaining that it likely just needed a simple cleaning, but also clearly told me the cost for replacing the charging port in case it turned out to be necessary. She was incredibly kind, and once I brought it in, she cleaned it within minutes.

I've honestly lost count of how many times I've come here - for screen repairs, screen protectors,…read moreand camera lens replacements. They consistently do excellent work, and they're always incredibly fast. One time I even showed up 30 minutes after they had already closed, and the owner still took the time to help me. That level of customer service is rare these days. I can't recommend this business enough.

I had the misfortune to change my screen here but absolutely the worst choice I could make. After…read morethe change my iPhone is no longer the same, it overheats and the battery goes down in no time. I would like to go back in time

I had a really challenging problem and was getting the run around calling customer care, and Tyler…read moreat this location was the first person to actually hear my problem and understand! Thanks so much for the great customer service.

// this review is being written, 2 years later so the limitations of my human memory are in this…read morereview. I visited this Verizon store around two years ago, as a customer and amn individual going through a lot of unforeseen circumstances that were outside of my understanding and control. It was a very tough time period-- the logistical barriers/obstacles, my mental health, and the disparity & juxtaposition between how I remember San Diego (as an undergraduate student at UC San Diego, which I suppose is La Jolla) were all disorienting. My phone went missing while I was commuting and "Fine My Device" marked its location that it was around the bus stop close to the San Diego Zoo. Unfortunately, I couldn't retrieve it. Thankfully, I could afford to get another phone through a family member. They ordered one for me and I just stumbled upon this store because it was nearby. There were no issues with the new Samsung Galaxy, at the time of opening the box/casing. It was new, and it served me mostly well until I decided to move away from San Diego. Thank God there was a way to communicate through this very challenging time period. I was cop-ing, sketch-ing, and test-ing my way through landscapes and lifescapes and cityscapes, for the sake of my mental health. This review has almost nothing to do with this store or with Verizon, sorry... but I remember that the employees (Customer Service, I think) at this store were OK. They did not strike me as disrespectful, even though I did not get the impression that they were tech experts or tech-literate. Simply remembering that they were somewhat respectful says a lot, from this time period...

If I could give no stars I would - Terrible experience with manager Nico…read more Nico was dismissive and unhelpful from the moment I walked in. I came in because my phone wasn't working and ended up purchasing a new phone. Twice I went to this store for help because my data wasn't transferring correctly, and twice I left without the problem being properly diagnosed or resolved. I finally went to the Apple Store, where they discovered there was a software glitch with the new phone. When I returned to this store to get out of the contract and return the phone, Nico still refused to waive the $55 restocking fee--even after everything I had been through because the phone wasn't working properly. I've now filed formal complaints with the BBB, FCC, and other appropriate consumer agencies regarding this experience. In my opinion, Nico should not be managing a customer-service business. After the way I was treated and the complete lack of help I received on multiple visits, I believe he should be fired. I would absolutely not recommend this location.

Nico is awesome !! Helped answer all my questions and got me a newer phone for less than I pay now…read more Great !!

Visited T-Mobile @ 120 W. Washington San Diego. Was greeted by both employees when I walked in,…read moreeven though 1 was already with a Customer. I had Dustin help me with a Glitch on my phone. He was Friendly, informative and took his time to check my phone for me. He fixed the issue in no time and gave me great information on new phone and upgrades available to me. It was Great to have employees who displayed the true meaning of Customer Service

Came to return a product that takes 5 minutes. Came in, stood at the entrance for a good while…read moreuntil someone checked me in. Was not prompted to sit down or do anything so I stood there until I finally seated my self. Was told it was a 20 to 30 min wait. Waited 45 mins, was skipped over and had to remind them I was next. Finally they processed me which again takes 5 minutes. I didn't feel prioritized in my customer experience, was "skipped over", and had I not said anything who knows how long they would've had me wait.

Went to Boost Mobile on El Cajon Blvd. and the manager charged items fraudulently to my card…read morewithout informing me. She didn't ask me about certain items she through on the bill and shirked me of 10 gigs of wifi displayed in the promotion. This is consumer fraud. Plus the young lady in the picture she hired had the worst attitude of any customer service person I've ever encountered. As soon as I came to pick up my phone she could answer none of my questions and her response was, "I don't know it wasn't my sell." WOW!!! Don't go this Boost Mobile.

I went in to this locatoon because it was the closest and my T-Mobile phone was acting Up and i…read moreWanted to switch back to boost. I walked in shortly after opening and waited a little for the next person to finish ,Norma who was alone for the moment, acknowledged me and continued helpin the other person. After explaining my issues , she suggested a phone Was very patient and was super nice the hour we had to wait for T-Mobile to set me free. While waiting , she was also able to help other people, managing her time well. I read something on here that seemed to describe a different person, Norma was very nice , helpful and informative, I'm glad I went there and didn't venture out further.

So I came here to flash a phone for my mom and I initially thought that it was going to be a hassle…read morebut I was wrong. Upon arriving I was greeted and attended to super fast and the guy behind the counter, Christian, was EXTREMLY helpful. He explained the whole process and was able to flash a phone that was, according to other cricket stores as "un-flashable". But somehow he did it. He's the best of the best, and I would recommended this place to anyone! I will be coming back with any of my cellphone/laptop needs. Overall, THE BEST place in San Diego.

I have been going to Christian for years. He ALWAYS hooks me up and can fix ANYTHING…read more I just came to him from the apple store, who said i needed to give them $200 to swap my whole phone out because they couldn't fix it. They thought it was the sim card. I had dropped my phone but everything else was working except the phone service. Well I took it back to my guy and he not only didnt charge me to fix it ( I got the phone activated with him) But it took him 10 minutes to fix it!! LOVE THEM hands down most trustworthy phone shop in SD Becky H.

I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

Worst cell service ever! Worst home internet service! Do not be conned! They say their home…read moreinternet is just as good as cox. They showed me a map and everything. I told them I have a gamer (PC and PS5) in the house with a phone and laptop. We have 3 TV to stream. 3 additional phones, 2 tablets. They assured me their service could handle it all! For less than $50 a month. HOWEVER YOU MIST SWITCH TO OUR CELLULAR SERVICE TO GET INTERNET. They force their crappy cellular service on you before you know if the internet service even works. After all the salesman talk about assurances of comparable product to cox, maps showing their huge range of coverage (wrong!), I decided to go for it. We needed to save money. I tried using their internet modem for 3 days before I got completely fed up, frustrated and angry! I was able to cancel the internet service and received 1/2 of the equipment charge. All good except for the fact that the cell service is HORRIBLE. I feel "stuck" with them until I can afford 4 activation fees again. Because they know their internet service sucks, they make you use their cell service so they get you locked in. If they were confident that they have a good product, they wouldn't need to "sell all or nothing". It's a trap. Im sure most people are not satisfied. Their cell service Has left me stranded and unsafe, with no cell service in the middle of the city!! I couldn't call for a ride or go online to schedule an Uber. I can't use the service most places I go. Currently I am in a beach city in San Diego, about 4 miles from downtown. I Can't get internet, YouTube for music, etc. I'm in an office using their wi-Fi! Also, since we started using their cell service, Our phones started acting up; jumping all over, more pop ups, needing to reboot phone, always lagging! Not consistent. Not stable. Not dependable. Not with a dime! I was perfectly happy with Cricket Cell. I am going back to them after 3 months of having Metro by T-Mobile. Cricket charged me $100 for 4 lines and they had great service. Paying t-mobile the same is the same as burning your money. What a waste.

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