Mike is the man. Will get your phone fixed in no time. I trust him over the apple store 100%!!!…read more Apple doesn't care about your data and pictures. Mike does and for less money! Thanks Mike

Not located where the address is listed. When I called they sent me to the voicemail then texted…read moreand said they do not work on Iphones. What a waste of time.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

This place is amazing. My iPhone needed a new battery and they replaced it in 20 minutes while I…read morewaited in their lovely space. Highly recommend this place for fast, friendly and reasonable pricing!!!

This is the only repair shop I will ever visit again! LUIS deserves a raise. He repaired my phone…read moreand made it look brand new in under an hour, even though it was crushed by a vehicle, which shattered the screen and cut through the metal of the phone. Amazing work at a fair price. Thanks so much!

The Experience in Question was with Connie of Tech Support. I had previously…read more On August 27 gotten a New iPhone 15 Pro Max . After 6 days I returned the Phone . The is not important ! What matters here is that Connie was 100% committed to me be credited correctly. The charges that were assessed were excessive, in my opinion. Diligently , My Technical Representative , On the span of 45 minutes had my bill That is due on August 14th reduced from $370.50 to 290.27. There is also a credit Pending of $59,70 on my next bill. Connie is a credit to her Verizon teammates. Her investment in focusing on me ;the Customer enabled me not to Be overcharged. I have had a Cellular Device since the early 2000's?. Best experience I have ever had with any phone carrier. Piece Of Mind Service is Priceless. Thanks Connie for restoring my faith that there are individuals like you in Corporate America.

In need of a new iPhone because my battery was in poor condition, I planned on a new 17. The…read moresalesman told me that the difference between the 17 pro and the 17 Pro Max was that the pro had one terabyte and the Pro Max had 2 TB. I told him I wanted to have the maximum storage capacity. He also asked if I wanted to have him set things up in the store. I asked if there would be a charge and he told me no, so I gave him the go-ahead. Lo & behold there was a $30 charge. The manager did not waive it. At home, I found I had been sold a phone with the same (lowest) storage capacity as the phone I turned in, which was maxed out. The manager, to whom I complained told me they don't even carry anything larger than 256 megs which my salesman never mentioned i To make a long story short, I returned the phone, which had been misrepresented and bought a new one at the Apple Store with great success. I wish I had checked the reviews for this store prior to going there.

I was one of the many Sprint customers who transitioned over to T-Mobile several years ago. I have…read morestopped by this location many times. Yesterday, I received a new cell phone and tried following the instructions T-Mobile gave me to transfer my phone number from my previous cell phone to the one one unsuccessfully. I tried using online resources before giving up and deciding to go into the store. In the past, I have always had quite a wait before an employee could see me to assist me. Today, I was one of the first customers in the store when they opened, and I had two employees assisting me until the transfer was completed. When I arrived today, Canyan quickly welcomed me and had me sit down and go over what I had done already for the transfer. He reset the process and started following through with the various steps. As other customers started showing up, he had Sebastian take over with assisting me while he helped others. Sebastian was able to help complete the process, and when I left, my new phone was now working and receiving calls and texts. While I previously wrote a review where I rated the service low, I would now consider the service of staff to be rather high though without appointments or an official sign-in process, customers do not initially feel valued upon their arrival. I do wish that appointments could be made for assistance the way that Sprint used to do before the merger. Now I know that If I show up just after opening, I can have a very positive experience though if I was showing up in the middle of a busy day, then I would rather consider looking for answers online or calling into customer service. I was very pleased to learn that a new iPhone 16 promotion allowed any iPhones from the 11 version onward to be worth $830 towards the cost of a new iPhone. Prior to this promotion, I could maybe get $110 give or take towards a new phone if I traded in my current phone. I appreciate this and other T-Mobile promotions relating to cell phones, Internet, and more. I look forward to see what I can get with T-Mobile in the future!

I had an amazing experience at T mobile. We switched several phones over and got home internet…read moreservice with t mobile. Jaron was our sales expert and was absolutely amazing. He was cool, calm, collected and a technical wizzard. He was able to troubleshoot and fix many issues on my phone (that were messed up prior). This boy needs a pay raise! We loved his positive energy and spir

I would give zero stars if that were an option. Toys Wireless is hands down one of the most…read moreunprofessional, poorly run, and unreliable businesses I've ever dealt with. This store opens late constantly, and even when the doors are unlocked, no one is ever at the front. You walk in and just stand there wondering if anyone even works there. No greeting, no acknowledgment, no customer service--nothing. It feels like customers are an inconvenience rather than the reason the business exists. Simple tasks like paying a phone bill or fixing a device turn into a drawn-out, confusing mess every single time. The staff either doesn't know what they're doing or simply doesn't care. There's zero consistency in pricing--I've been quoted different prices for the same service, which immediately raises red flags. It feels misleading at best. The biggest issue is their claim about "original parts." Do not believe it. Even when you specifically request and pay extra for original parts, the device never works the same afterward. Performance is worse, issues appear that weren't there before, and nothing feels factory-correct. Based on my repeated experiences, I strongly believe customers are not receiving the parts they're paying for. There is also no transparency about what's being installed, no proof of authenticity, and no accountability when problems happen after the repair. Once they have your money, you're basically on your own. The entire operation feels disorganized, careless, and unprofessional--from how the store is staffed, to how pricing is handled, to how repairs are done. I've visited multiple times hoping things would improve, and they never did. Every visit somehow managed to be worse than the last. If you value your phone, your money, or your time, avoid this place completely. There are plenty of legitimate wireless and repair shops in Phoenix that actually respect customers and stand behind their work. This is not one of them.

My iPhone 12 Pro (gold) was stolen at Old Town Scottsdale on Saturday Nov 26, ever since the thief…read morehas taken my phone on a field trip around the valley and as of yesterday they took it to this shop and it's been off since. i really hope this business is not taking stolen phones for resale.

I've been to this location several times and if I haven't reviewed before , this is long overdue…read more Today, when my iPhone appeared to have just flat out died and would not turn on, I came straight here. Both techs were pleasant, and genuinely seemed to care about helping me. Sabih immediately took a few trouble-shooting steps and voila, my phone was fixed. They understood I wanted to hold out for the new iPhone release in 3 months but gave me a few tips on how to avoid this happening again and what to do to preserve my feeble battery until September. I asked about the charge to replace if needed, but got no pressure to change my mind now...Just helpful advice, and sent efficiently got me on my way. I've bought really good gently used laptops and monitors here in the past and will ALWAYS make this my first stop for any tech needs.

I needed to get rid of a computer monitor. I went to the storefront. They asked if I needed help…read moregetting it out of my car, but I didn't. I dropped it off and left. There was no charge to drop it off, the service was friendly and the whole thing took about two minutes. I'll be back next time I need electronics recycling services.

I was very have with the service I received today. I had a problem with my PC not matter what o…read moretyped it would work. So I brought my PC in today to have it checked out to find that in fact my keyboard was bad. They helped to my car with my PC and helped me with a used Keyboard. Then on top of this they said it didn't cost me anything because I was there last week and it only took least then 3 minutes to find the problem. They are very friendly and helpful. In the future I will return for any problems I might have. I'm very happy with there decision to help me!

As always, just a joy. Everything I needed done, swiftly and with a smile. Such a pleasure!read more

Needed a new battery for my iPhone. They fixed it quickly. Cost seemed equivalent to other quotes I…read morereceived.

Show up on time! If you open at 10am then show up at 10am.... Not 1045 am. I know it's hard to…read morefind good help and I know things happen, but this is the we one location with similar issues