Excellent service! Picked up my iPad at my house, and dropped it off two days later with a new…read morescreen. Very convenient.

Not located where the address is listed. When I called they sent me to the voicemail then texted…read moreand said they do not work on Iphones. What a waste of time.

Fast and was convenient that he was able to come directly to my door to fix my iPhone. Highly…read morerecommend.

They responded quickly and were at my front door within a couple of hours. I really love how…read moreconvenient their mobile services are and how easily they were able to replace my phone's battery within 10 minutes. Would recommend 10/10!

I would strongly recommend taking your phone anywhere else as they blatantly lied to me and then…read morekept my money "for their efforts and time" I brought my phone here expecting an honest diagnosis and paid $55 for their time. They disassembled my phone and then told me it had a specific problem that would require additional repair and expense around $500-$600. Thankfully, I did not authorize the additional work. I took the phone to a different repair company for a second opinion, and they were able to physically verify that what I had been told by this company was not true. This wasn't a difference of opinion between two technicians or an uncertain diagnosis. The second company was able to show me physical evidence that directly contradicted what I had been told and that is what makes this experience so upsetting. I can understand paying a diagnostic fee when a technician spends time investigating a problem and simply gets the diagnosis wrong. What I cannot accept is being given information about the physical condition of my device that was demonstrably false and would have resulted in me spending additional money had I trusted them. After discovering this, I contacted the company and requested that my $55 diagnostic fee be refunded. They have refused. Supposedly it was elevated to the district manager who also clearly allows for their employees to lie and steal money from customers apparently. I had to call 4 days in a row to get any kind of response from them, even a crappy one, even though every time I called they said someone would call me back... So, to summarize: I paid $55 for my phone to be disassembled, was given a diagnosis that another professional subsequently proved was false, was potentially going to spend additional money based on that information, and the company now believes it is appropriate to keep my $55 because they spent time providing that "diagnosis." I find the entire experience incredibly frustrating and, more importantly, it has completely destroyed my trust in this business and I will be telling everyone to stay clear of this dishonest place and I hope you choose to do the same. When someone hands over an expensive device for repair, they are relying on the technician's expertise and honesty because most customers have no way of independently verifying what they're being told.

Not a very professional business. I had my screen protector replaced about a year ago; I paid $40,…read moreand they told me the next one I bought would cost only $10. I went back a year later (a few days ago) and asked if I could get that $10 replacement I was entitled to. The guy looked up my details but said nothing came up. I wondered how that was possible and he asked if the first purchase was more than a year ago; I said yes and He explained that because they had changed owners and systems (and apparently staff, basically everything) all records older than a year had been wiped out. Just like that. He told me that if I wanted the $10 screen protector, I'd have to pay $40 for a new one first, and then I'd be eligible for the $10 rate later. They offered no further explanation, so I just left empty-handed.

What started as a genuinely frustrating experience turned into a reminder that great people still…read moreexist in customer service -- and I have two people at the Paradise Valley Verizon Store on Cactus Road to thank for that. On May 19th, a Verizon phone representative failed to fully disclose the costs of adding an iPad A16 to my account. When my billing email arrived the next day showing charges of over $400 for July and August -- and $300+ every month going forward -- I was blindsided. What followed was eight days of trying to arrange a return, get my new iPhone 17 Pro properly connected, and sort out the billing mess. After hitting wall after wall, I visited this Paradise Valley location and was helped by Xavier (Sales Rep) and Oscar Hernandez (Retail Assistant Manager, Consumer Group). These two gentlemen spent two full hours with me in-store, on the phone with Verizon Billing, advocating on my behalf until everything was resolved. I cannot thank Xavier and Oscar enough. Their patience, kindness, and genuine commitment to making things right turned an 8-day nightmare into a resolved situation I'm genuinely happy with. This store is lucky to have them, and I hope Verizon recognizes the exceptional level of service they provide. Because of Xavier and Oscar, I'm proud to say I remain a Verizon customer. If you need help, ask for them -- you'll be in great hands.

The Experience in Question was with Connie of Tech Support. I had previously…read more On August 27 gotten a New iPhone 15 Pro Max . After 6 days I returned the Phone . The is not important ! What matters here is that Connie was 100% committed to me be credited correctly. The charges that were assessed were excessive, in my opinion. Diligently , My Technical Representative , On the span of 45 minutes had my bill That is due on August 14th reduced from $370.50 to 290.27. There is also a credit Pending of $59,70 on my next bill. Connie is a credit to her Verizon teammates. Her investment in focusing on me ;the Customer enabled me not to Be overcharged. I have had a Cellular Device since the early 2000's?. Best experience I have ever had with any phone carrier. Piece Of Mind Service is Priceless. Thanks Connie for restoring my faith that there are individuals like you in Corporate America.

My old phone was dying. Gena told me options to have it repaired. I decided it was time to replace…read moreit. Gena hooked me up on a great deal for a new s26. I couldn't believe how fast she initialized the data transfer. Screens were flying by so fast, and I couldn't even determine what she was selecting. The transfet was perfect. Her title is; Mobil Expert, but I think she's Mobil Wizard. I recently switched to T-Mobile Internet. My T-Mobile bill with phone plan, new S26, and internet is less than what I was paying CenturyLink for internet only, and the performance on CenturyLink was horrible. on

I was one of the many Sprint customers who transitioned over to T-Mobile several years ago. I have…read morestopped by this location many times. Yesterday, I received a new cell phone and tried following the instructions T-Mobile gave me to transfer my phone number from my previous cell phone to the one one unsuccessfully. I tried using online resources before giving up and deciding to go into the store. In the past, I have always had quite a wait before an employee could see me to assist me. Today, I was one of the first customers in the store when they opened, and I had two employees assisting me until the transfer was completed. When I arrived today, Canyan quickly welcomed me and had me sit down and go over what I had done already for the transfer. He reset the process and started following through with the various steps. As other customers started showing up, he had Sebastian take over with assisting me while he helped others. Sebastian was able to help complete the process, and when I left, my new phone was now working and receiving calls and texts. While I previously wrote a review where I rated the service low, I would now consider the service of staff to be rather high though without appointments or an official sign-in process, customers do not initially feel valued upon their arrival. I do wish that appointments could be made for assistance the way that Sprint used to do before the merger. Now I know that If I show up just after opening, I can have a very positive experience though if I was showing up in the middle of a busy day, then I would rather consider looking for answers online or calling into customer service. I was very pleased to learn that a new iPhone 16 promotion allowed any iPhones from the 11 version onward to be worth $830 towards the cost of a new iPhone. Prior to this promotion, I could maybe get $110 give or take towards a new phone if I traded in my current phone. I appreciate this and other T-Mobile promotions relating to cell phones, Internet, and more. I look forward to see what I can get with T-Mobile in the future!

Great phone repair service !! The lady is very knowledgeable and helpful. Quick and reasonable…read moreprice.

I would give zero stars if that were an option. Toys Wireless is hands down one of the most…read moreunprofessional, poorly run, and unreliable businesses I've ever dealt with. This store opens late constantly, and even when the doors are unlocked, no one is ever at the front. You walk in and just stand there wondering if anyone even works there. No greeting, no acknowledgment, no customer service--nothing. It feels like customers are an inconvenience rather than the reason the business exists. Simple tasks like paying a phone bill or fixing a device turn into a drawn-out, confusing mess every single time. The staff either doesn't know what they're doing or simply doesn't care. There's zero consistency in pricing--I've been quoted different prices for the same service, which immediately raises red flags. It feels misleading at best. The biggest issue is their claim about "original parts." Do not believe it. Even when you specifically request and pay extra for original parts, the device never works the same afterward. Performance is worse, issues appear that weren't there before, and nothing feels factory-correct. Based on my repeated experiences, I strongly believe customers are not receiving the parts they're paying for. There is also no transparency about what's being installed, no proof of authenticity, and no accountability when problems happen after the repair. Once they have your money, you're basically on your own. The entire operation feels disorganized, careless, and unprofessional--from how the store is staffed, to how pricing is handled, to how repairs are done. I've visited multiple times hoping things would improve, and they never did. Every visit somehow managed to be worse than the last. If you value your phone, your money, or your time, avoid this place completely. There are plenty of legitimate wireless and repair shops in Phoenix that actually respect customers and stand behind their work. This is not one of them.

CPR is great. I spent a couple hour looking for a place to replace my screen on a s25. I went…read moreto 2 places before them and none could fix my problem. Luckily I found CPR. Chris was great. The price was decent too. I had my cell back in my hands in 2 hours. I would recommend CPR to anyone who needs cell phone repair.

Went it to have my ZAGG phone screen protector replaced under the ZAGG warranty. Fast friendly…read moreservice. So much better than waiting a week and a half for ZAGG to mail a new one.

Zach Simpson assisted us with our drop off. He was very professional and pleasant! We would…read moredefinitely recommend this company to friends and family.

I needed to get rid of a computer monitor. I went to the storefront. They asked if I needed help…read moregetting it out of my car, but I didn't. I dropped it off and left. There was no charge to drop it off, the service was friendly and the whole thing took about two minutes. I'll be back next time I need electronics recycling services.

I was very have with the service I received today. I had a problem with my PC not matter what o…read moretyped it would work. So I brought my PC in today to have it checked out to find that in fact my keyboard was bad. They helped to my car with my PC and helped me with a used Keyboard. Then on top of this they said it didn't cost me anything because I was there last week and it only took least then 3 minutes to find the problem. They are very friendly and helpful. In the future I will return for any problems I might have. I'm very happy with there decision to help me!

Since Data Doctors installed new my computer, my camera has not worked and is showing as…read morenonexsistant. Before the installation, I never had a problem using the camera for Zoom calls, etc. I called Data Doctors to get them out to fix the issue and they want to charge me. I already pay them $19 and some change monthly. I am so sick of these businesses that don't care about their customers!!! I do not recommend Data Doctors to anyone.

I took my android phone to the Desert Ridge location in Phoenix and got great service. Dakota was…read morevery knowledgeable and helpful. Highly recommend that store.

Needed a new battery for my iPhone. They fixed it quickly. Cost seemed equivalent to other quotes I…read morereceived.