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    Total Wireless

    5.0 (1 review)
    Closed 12:00 pm - 5:00 PM

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    1 year ago

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    AT&T Store

    AT&T Store

    1.7(29 reviews)
    0.8 mi
    $$

    This review is for this particular location and not so much AT&T. I've been an AT&T customer for…read moreabout 3 years now. Typically when I'm in the market for a new phone I jump carriers looking for the best deal on the latest technology. It was time for an upgrade and this time I decided to stick with this carrier just to avoid the headache of switching carriers. I'm old school and still like to go into the stores and talk to a real person and touch the product I am looking for. We walked into this store for the first time and noticed it was completely empty except for the 3 employees working inside. This is the complete opposite of their other location in Pearland which is always busy with lots of customers inside. I was happy to see it, but it didn't seem like anyone was enthused to help a customer. The employee that did help us was definitely trying to get us in and out of there. He told me I could have just done it online. He got our numbers, asked us what we wanted and told us it will be mailed to us. It was clear that if I didn't ask questions, he wasn't giving any more information than he needed to. I found it very off putting and just paid and left. Next time I will definitely be visiting the busier location because I feel like the staff there was willing to talk and be more helpful with service requests.

    Siana or T from this location was the worst worker in customer service I have ever interacted with…read morein my life. We went on Saturday, January 3 2026. First I was working with Diego and he told me that they had the phone we were looking for in stock and she told us they don't without even checking after I had to drive home 15 mins away to reset my apple password. In that time she told me they sold out because they had "hella customers" within that short timeframe. Me and my son were the only ones with her in the store and she said I was giving her an attitude so she would not Help us, took her laptop and walked away from us. This was after I had questioned her about what was told to us. She needs to be fired!! I will never go back there again!!!!!

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    AT&T Store
    AT&T Store
    AT&T Store

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    CPR Cell Phone Repair Pearland - This is what my screen looked like before fixing it

    CPR Cell Phone Repair Pearland

    4.1(51 reviews)
    2.7 mi
    $$

    We filed a claim through our cellphone insurance plan with Allstate for a defective screen and…read morebattery heating up on an Iphone 12 mini, and this shop was one of the local repair centers that was on the insurance repair list. From the moment we set foot in the store we got the run around. The male attendant could barely speak legible English, so communication was difficult, but he told us that Allstate was "different" and he'd have to confirm the coverage. Even though I brought the printout of the claim number and approval and all relevant info. So the 30 minute turn-around as promised turned into us having to leave and return after several hours so the coverage could be confirmed. We live in Friendswood and it's about a 30-35 minute round-trip if there's no traffic. When we returned, the attendant accepted the phone and had it for close to an hour before it was returned. I had to inquire several times about the work done, but he finally admitted they did not have the battery in stock but replaced the screen. We were told he was ordering the battery and we would be contacted to bring the phone back to finish the service. I confirmed with him several times that we would get the battery service on the same claim. No problem right? We get a notice nearly two weeks later that the battery was in, so my wife returns to the store (a third time now) to complete the service. She is told the insurance claim had already been closed and that we would have to pay for the battery or file a new claim. Pretty unbelievable. The work they did replacing the screen was fine, but the fact we had to make 3 trips and then were denied service after we were told it would be covered is unacceptable. The girl working the desk the day of our return called someone in the back for 10-15 minutes, and then came out with the final decision that the work would not be performed. Avoid at all costs if you value your time and good customer service. We'll now have to file a new claim since CPR Pearland refused to honor the work they promised and we will be using a different repair center going forward. We will also be filing a complaint with Allstate about this shop.

    My brother went to get his phone fixed and the people broke the screen and they said that they will…read morejust wave the 30$ fee while the screen and the phone cost more and we will not be going to none of there locations no more and they cut a wire and didn't tell my brother but he overheard them say that's they cut the wire

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    CPR Cell Phone Repair Pearland
    CPR Cell Phone Repair Pearland - Storefront

    Storefront

    CPR Cell Phone Repair Pearland - Cases including Speck, Otterbox and Incipio

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    Cases including Speck, Otterbox and Incipio

    Verizon

    Verizon

    3.2(15 reviews)
    0.8 mi

    I came back to return the car mount. Turns out the magnet that you need for the car mount…read moreinterferes with the charging capability for the wireless charging pad. Naomi wasn't there when I went back, but the man that helped me was really nice. Unfortunately there's a $35 repackaging fee for opened products. I only paid $25ish for the car mount because of a discount. Obviously, the repackaging fee was more than I paid to start, but the employees found a way to basically let me exchange it for another product. I ended up buying another pop socket (which worked out because I gave the first one I bought to my stepdad). I was so happy I didn't get stuck with the car mount of have to pay more out of pocket to return it. He didn't have to do that for me, but he did, so I'm grateful. Because of that, they get to keep their five star rating. Sidebar: this location is considered a "cellular sales" store, not a full Verizon Wireless. It was a little confusing when I was looking it up online. But they are an authorized Verizon dealer.

    Thought they were great switching my brother's phone to Verizon and setting it up for easy calling…read morein Mexico and Canada. Asked tons of questions, was assured everything was great. Hit the airport and the problems began. We live in Mexico, right now. We have not been able to have any data roaming, cell service, etc. After two FULL DAYS with customer service troubleshooting, demanding a supervisor, everything...THEY OFFERED NO RESOLUTION AND NEVER FIXED THE PROBLEM. There are no Verizon stores here, so he now must fly back to the US just to fix his frickin' phone because they messed it up at the store (3 different technicians acknowledged the problem was created at the store). So, apparently, their staff is not as competent as one would need, and Customer Service is clearly useless! I've been with Verizon for years, but next trip to US, that will change. THEY ARE AWFUL!

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    Verizon
    Verizon
    Verizon

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    Total Wireless - mobilephones - Updated May 2026

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