Went to this t-mobile since it was close to my in laws house and I was in desperate need of a phone…read moreafter mine died the night before. I walked in and got lucky enough to be helped by the manager, Rafael. He was super helpful, never pushy, and gave me straight anwers. I hate going to a place and feeling like I was hustled but I never felt like that one bit. He explained the pros and cons of getting certain phones and ultimately gave me time to make my decision (a lot of time, I was there for 3 hours). After I bought my phone he helped me put my screen protector on and transfered all my data from my old phone. His customer service was great and I truly wish him the best of luck as the newly appointed manager at this location. He was awesome and I'll be putting a good word in to tmobile Corp just to ensure he gets the recognition he deserves. Thanks Rafael, for being patient and so helpful!

I feel justified seeing all the other reviews about the awful customers service. I am not the most…read moretechnologically savvy, and had a pretty simple question. I had just purchased an iphone from the Apple store and needed help with a quick scan. The contrast between the level of service at Apple and Tmobile is night and day. At Tmobile, The employee was rude, unhelpful and even combative. Avoid this Tmobile location at all costs!

Really great service. I drove out of my way to buy a phone at THIS store because it had the best…read morereviews! Once I got there I could see why! So glad I went! The employees especially Edward, were so hospitable and kind! They helped guide me in making the purchase that best suited me. They were very knowledgeable and informative, which is what I needed. They helped me consider all my options with no pressure and they were very patient. I really feel like they went above and beyond and made me feel that I mattered as a customer. I felt that all my needs were met, and I was highly satisfied. I would highly recommend !

This is why I left ATT for Pure Talk. ATT treats its customers like dogs - even though I had been…read morewith them for 20+ years. I've been to this store twice. the first time they told me I would be credited for my old phone which I paid off when upgrading. It never was credited to my account. had to call customer service and they said it wasn't paid off. I had to dig up my old bank records to show the payment. Second time was to close my account. The guy who came up to help me wasn't interested in anything I had to say. I simply wanted to confirm the closure and see if I could pay my balance in the store. He literally just said, "nah your account is closed" and then just walked away. classic ATT customer service!

Benji (Ben) was extraordinarily good. He took his time…read more(despite close to closing time) to help us transfer our AT& T land line to a mobile phone. He was patient; explained very well; but most importantly, he was diligent in trying to find the best solution for us. Ben is a rare find in today's service industries!

I stopped in three times last week.... Wednesday, Thursday, and Friday…read more A couple of weeks prior, my iPhone 11 had issues, I went to another AT&T store, and they informed me that I could get a refurbished phone through the 3rd party Asurion. To make a long story short, the refurbished iPhone 12 that Asurion sent me on 5.13.2025 was defective, and although it took 3 trips to AT&T Skokie and another replacement being sent overnight to me by Asurion, AT&T Skokie helped me throughout the entire process, and by Friday 5.30.2025, I had a working iPhone again. (the 3 trips were in no way the fault of AT&T Skokie, it was due to the defective refurbished iPhone 12 that Asurion sent me on 5.13.2025) I want to give a shout-out and appreciation to both Gerardo and Byron. There knowledge and Customer Service was outstanding, and hopefully knock on wood all my iPhone issues are OK now, but if anything goes wrong again and/or it's time to buy a new phone, my first stop will definitely be AT&T in Skokie. The true definition of 5-stars.... thank you again.

I want to give the Apple Store team an 11/10 for my visit today. I accidentally parked at the…read moreopposite end of the mall and ended up running across the entire place to make my appointment. I arrived overheated and absolutely drenched in sweat, and everyone was incredibly kind, patient, and welcoming. They let me cool off, use the restroom, helped me with my AirPods Max service, and even moved my second appointment up significantly. Nobody made me feel rushed or embarrassed. They were simply wonderful. This was some of the best customer service I've had anywhere, and I want the store and the employees who helped me to get full credit for it. Please pass along my sincere thanks. I want to give the Apple Store team an 11/10 for my visit today. I accidentally parked at the opposite end of the mall and ended up running across the entire place to make my appointment. I arrived overheated and absolutely drenched in sweat, and everyone was incredibly kind, patient, and welcoming. They let me cool off, use the restroom, helped me with my AirPods Max service, and even moved my second appointment up significantly. Nobody made me feel rushed or embarrassed. They were simply wonderful. This was some of the best customer service I've had anywhere, and I want the store and the employees who helped me to get full credit for it. Please pass along my sincere thanks.

Calvin is amazing so knowledgeable and kind. Hooked me up…read morewith AirPods Pro. I highly recommend him. He was great.

Awesome office Wonderful customer rep Ozzie…read moreEquipment did not meet my needs thanks for your help! Trump2020! I hope you get great neighbors in this nice new plaza!

My husband and I have always had good experiences at the Verizon store on Skokie Blvd. But today…read morewe had the best experience ever with Danny. He was knowledgable, kind, patient, and just simply outstanding as we bought two new Iphones. We have never experienced such a high quality of service delivery. Judy E

My friend and I were here today and we were AMAZED by customer service provided by JASON!…read more He was SO helpful and I got new plan and new green iPhone in REALLY easy and smooth way. Thank you so much Jason!

Rude and unacceptable service from management. I was merely requesting a signal boost as a 15 yr…read morecustomer who had never had an issue. I explained the signal began dropping calls and not putting outgoing calls through. The Manager told me "You're crazy" and hung up on me. I called back and was told "We're a franchise, I don't have to help you." He hung up. I called back and he had blocked my number. I cancelled my Mother's plan and transferred mine elsewhere. I'm not a Karen but this was beyond unacceptable.

These guys were top notch -- very professional, and got a real repair job done (HDMI port resolder)…read morequickly and for a reasonable price. The staff was also a pleasure to deal with -- unfortunately, I don't remember the gentleman's name who was behind the counter, but... A+. Highly recommend using this shop for any electronics repair that they say they can handle!

My son needed his battery replaced in his computer. He is only home weekends, so the owner was…read moreaccommodating and got it done as soon as he brought it in.

Amazing place to bring your electronics for repair and upgrades. My Samsung A32 had a completely…read moresmashed screen. I couldn't even unlock the device. I was really worked I needed to buy a new device. The Owner of V Fix, Vinod, told me not to worry and had the screen and exterior bezel completely fixed in less than 2 hrs while I waited and shopped at Old Orchard. He even put a new screen protector on, all for under $100. My phone looks and operates like brand new. I should be able to trade it in once I'm eligible for a free upgrade with T-Mobile. I'm really happy. They also sell cases, chargers, cords, etc. They perform the following services: - Glass and Digitizer Replacement - Home Button Repair - LCD Replacement - Speaker Repair - Jailbreak - Carrier Unlock - ipod Touch glass - Water Damage Remediation - Glass for any phone, tablet - Laptop repair - Recycling Services. Ask for Vinod: 847-674-4504

I have used V Fix on 3 different occasions. Twice to replace a cracked iPhone screen on the same…read moreiPhone and once to fix broken hinges on a flip laptop computer. The iPhone screen replacement wax extremely quick 15 minutes both times and the price was much lower than what I was quoted at the apple store; however the screen is generic and it will differ a little but the phone will be functional. Both times the wife of the owner was so nice and gave me a free screen protector. The laptop hinge issue fix was ok but the time was extremely long as the owner was ordering parts and there was a wait. I think more communication would have gone a long way. All in all I would recommend V fix for a quick iPhone fix.

Amazing Customer Service! This was my best experience ever at a Verizon store. The salesperson…read morewas extremely helpful and even though I had to wait 30-45 min., what do they expect by putting one person in a store? Well the fact is that this person was able to get through a Mother buying her daughter her first phone, then he dealt with a couple that he was trying to save money for but they said they absolutely "needed" the iPhone 16 Pro when they both had iPhone 15 pros. I love the fact that he said to them "you will be paying for your old phones while paying for your new phones" and he didn't seem at all like he was thinking what I was - which was "why? and what world are you in that you need the latest iPhone at all times"- but alas I am a curmudgeon when it comes to waste somewhat so that is my problem and the way he treated everyone was excellent! He didn't make them feel stupid for wanting the latest tech and he wasn't pushy - as a matter of fact the only thing he mentioned was that he just wanted to make sure they were aware that they would be raising their bill by X amount a month. Then it was my turn and he apologized profusely for having me wait - which I had expected - any time you go into a cell phone store I expect at least a 30 - 60 min wait time (unless it is a genius bar appointment - at which time you will wait over 11/2 hours (at least the one in old orchard)- and this is when I had an appointment lol. So yes go to this Verizon above all if you want to get a good deal and a sales associate who will get you it - you have found the right place.

Thank you Jamie! When apple was not helpful, Jamie was. She was so patient and helpful. Next time…read moreI'm getting a new phone, I'm going to verizon directly.

Bumping this up because at the end of the day it's still Xfinity and annoying to deal with. But I…read moredid have an easy experience in the store yesterday returning my old modem (that has been spotty recently) and getting a new one. While troubleshooting my modem issues online I ended up "upgrading" my internet plan since my contract was up, but I managed to get the same price I was paying for another year without a contract and with a free modem and twice the internet speed. Score. (I wanted the 5 year price lock guarantee, but that wasn't available). I didn't want to deal with shipping a modem back and forth so I ran into the store to swap it out. It took like 30 seconds to return it, and then they got me the new one a minute or two later and I was on my way. Probably the least obnoxious Xfinity store experience I've had....hopefully next year when my price promo is up it won't be frustrating.

My technician never showed, and failed to provide an update. There are frequent outages in Skokie…read more If you have any alternative like fiber or T Mobile Internet, skip Xfinity. I had to use them all over the US and they universally suck. Customer service is outsourced to India and completely useless. This location is paid street parking only except on Sundays. I could not just buy a modem to install myself