Came here with The Queen to get a phone upgrade as well as transfer her phone to a new account…read more The gentleman helping us was so nice to work with and was very chatty and helpful. He told us our options and the easiest way to move The Queen's phone over to her own account and moving everything over from the old to the new phone. Although we were there about 2 hours with everything going on, it went by fast with good conversation and getting everything done successfully. I didn't get the gentleman's name, but he had a mustache and very good customer service skills

Experienced excellent customer service provided by Bert, an associate manager…read more I stopped by to pick up a new phone and have it activated. Bert was patient w/o being patronizing and extremely helpful with tips on using the phone and on keeping current with update notifications. He was concerned whether a particular app was transferred intact and pleased that it took. While I waited for a new Samsung update to complete, Bert attended to other customers, giving each of them his full attention and skills as a expert problem solver. Oh, did I say he's personable, smart and approachable? If Bert's store manager or the regional manager were there, I'd tell them to give Bert a bonus or raise for the value he gives to Store 7861. Since I couldn't, I'll just say, "Thank you, Bert, for taking good care of all your customers." Points to the store for being well tended. The music was upbeat and set at a volume where you could have a conversation and hear yourself think. Bert and his co-worker acknowledged customers who were waiting and assured them that the work queue was moving along.

Came to this location to get a new phone after my old one got jacked up from being dropped screen…read moredown. While it still worked, the biometrics didn't and that is something I use all the time. So figured it was time to get a new phone. The folks at this location were nice, but it is slow as hell, not because they are slow, but the customers are. The day I was there, there was a man who had signed up for an internet plan but had no idea what it was about or why he had it. He claimed that someone at the location got him to sign up for the service, but he had no way to access it. He was trying to get it canceled and to get the bill dropped since he had not used it. The AT&T woman told him that she couldn't do anything for him and he would have to call customer service. Eventually he did there at the store, and she and I talked him through the proper responses as he was about to agree to some different stuff. A woman who could not get her earbuds to work on her phone. Another man had no idea how to turn his ringer off his phone. Another woman who could not figure out to connect her wired headphones with bluetooth. I will say that the AT&T people were nice and very patient with them. I was ok with the service I had and the they were nice enough to let me go next door to Subway to get lunch and bring it there to eat. I was transferring my data from my old phone to the new one. Don't do that folks, not at this location. Their WiFi connection is slow as hell and it took about 2.5 hours to complete the process. And I have to say it was funny that the people working there were also having issues with the connection. Helping out the man who had the internet service he didn't want helped to kill some time. The Doctor also went there to get a new phone but we did his transfer at home and it was much smoother.

The woman here is amazing, but she needs another person here / there are a bunch of us in line -…read morethis always happens and considering how much we pay for our bill, could you have at least two more workers on a Saturday?

The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!

That little cellphone repair store provides an exceptional service in the area of its expertise…read more If one's cellphone is broken or needed a good and fairly inexpensive cellphone service provider, the personnel working there will be of help. No kidding: I have visited that place on a numerous ocasions and, each time, I was surprised with the high level of the customer satisfaction that place provided. In my view, that place is well managed and can be voted to be fully professional.

I found T-mobile to be competent and compassionate with me and other customers. They did not give…read moreup until the problem was fixed. I also find their pricing to be very competitive. MJR

I've been going to this store for over 3 years and have always gotten great service. However, I…read morewent in yesterday to see about upgrading my phone only to find an entirely new staff. The worst experience ever. They were rude and not ever helpful. The lady was condescending and dismissive like I was bothering her. She lost the sale and I won't be returning. Hopefully they upgrade that staff. What happened to the competent friendly staff?

Grant did a great job! He was friendly, responsive, and easy to work with. He also suggested a much…read morecheaper and faster solution than what I called to ask about. We'll definitely look to 312 Tech Repair for future tech needs.

Grant was fantastic. He fixed my iPhone screen and discovered issues left behind by a sloppy…read morerefurbisher. He repaired a broken volume button and replaced missing brackets and screws, all at no extra cost. Highly recommend.

Terrible customer service. I purchased a phone at this location, was misinformed about what I…read moreactually paid for. The manager was extremely rude.

My boyfriend purchased a brand new (or so he thought) iPhone 15 from this store in July. He started…read morehaving battery issues which is unusual after only 5 months. Boy were we surprised to see the "first use" date on the phon3 was September 2023, so he was sold a used device under the guise of it being brand new. Don't buy phones here.

Expert repairs, done quickly and priced reasonably. Very highly recommended. My go-to for phone…read morerepairs....

I'm so glad that AccesorEZ was recommended to me, as I've used their wonderful repair service…read moretwice. (Hey, life happens.) The first time, my phone had water damage and it seemed like the only option was a full replacement, which was not in my budget. AccessorEZ had me up and running again within an hour at a fraction of the cost of a new phone. The technician kept me informed throughout the process, and was so friendly. When my screen was broken after taking a header onto a tile floor, I knew where to go. They remembered me and even gave a discount. Highly recommend for their transparency, efficiency, and workmanship.