Young lady named Hannah was so friendly and helpful. She didn't rush me, she didn't blow me off…read more This is how all customer service associates should be. Not once did she catch an attitude cause I couldnt make up my mind. Manager please have all other associates like her!

The AT&T worker was arrogant and extremely rude when being asked questions . Would interrupt me…read moremultiple times . I walked out knowing 100% they don't care about their customers if you aren't upgrading or getting new service.Avoid this location inside Valley Plaza you will be waiting ages as a walk in to receive horrible customer service

I went to AT& T yesterday to see about getting a tablet for my niece and also wanted to see about a…read morephone case I saw online. I was helped by Emily. She was able to help me get the right tablet I was looking for. I asked about the case I saw online. She looked up the case. The case was only showing the discount for online order only and not in store. I told her thanks for checking. Emily then went out of her way to see if somehow the store could honor the AT& T online price. It took a few minutes but was able to get me the online price. Emily thank you for the great service and answering all my question. I really appreciate you taking the extra time helping me get the phone case. Side note: store was very clean!

ALMA shouldn't be working in costumer service!!!! So many bad reviews mentioning her and she is…read morestill there?! I'm very disappointed by the way my almost 70-year-old mother was treated by Alma. The first time my mom visited the store to purchase a new phone, Alma was wonderful, friendly, helpful, joking around, and providing excellent customer service. My mom even came home telling us how nice she had been. The very next day, my mom returned because she decided to exchange the phone for a different model. From that point on, Alma's attitude completely changed. She made my mom wait while helping customers who had arrived after her. When she finally brought out the replacement phone, my mom wanted to open the box to make sure it was the correct one. Alma told her not to open it there and to do it at home instead. My mom politely explained that she wanted to verify what she was taking before leaving the store. Alma responded with an irritated "okay, whatever," walked away, and left my mom to finish on her own. Today was my mom's third visit. She returned to complete her trade-in, but the old phone had not yet been erased. Alma asked if it had been reset, and when my mom said no, Alma told her it had to be empty first. My mom, who is not very comfortable with technology, politely asked if Alma could help her. Alma refused, saying she had to do it herself. She briefly tapped a few buttons on the phone, handed it back, and told my mom to just follow the on-screen instructions. My mom tried but couldn't figure it out, so she asked again for help. Alma refused a second time and told her to ask one of her kids instead. At that point, my mom became frustrated and told my uncle, who was with her, "Let's just come back another day with someone else who's nicer and willing to help." Alma sarcastically responded, "Byyyyye." My uncle replied, "It's your job. You should help us." Alma continued saying things like, "Bye. Just leave already. Bye. Bye." I understand that it was ultimately my mom's responsibility to erase the phone before trading it in. That isn't the issue. The issue is how an older customer was spoken to and treated. There was absolutely no reason to be rude, dismissive, or sarcastic. It's disappointing that someone who was so friendly while making a sale became so unwilling to provide basic customer service afterward. My mom left the store very upset, and that is unacceptable. I hope management addresses this, because no customer, especially an elderly one, should be treated this way.

Walked in and was told by the lady "I will be right with you" me and my fiance sat down and waited…read more She walked away for 20 minutes. While more customers walked in a different worker walked to the "sign in" sheet which we were not told of and started calling on different people. Instead of helping us out when we said we were here fist they ignored. The rude people I'm switching to version.

Pay close attention to your receipt before you leave!…read more I stopped by this store after having my phone stolen. Steve N was kind enough to add on HomeTech Protection $25 and Protect Advantage $25 without my consent. This raised my bill $50 a month just to help meet his quota for the day. Not only did I get screwed by having my phone stolen, Steve N also screwed me by adding unwanted features to my plan! What a scam artist! I will be reporting this to corporate.