The Total Wine in Queen Creek, Az is exceptional with thier hugh selection and knowledgeable staff. My wife and I , checking out, had the pleasure of meeting and chatting with Mimi. We were a little confused on our points and how to use them and she cheerfully explained it all to us and took her time explaining (there was no one else in line) and even suggested a wine we had not tried. So refreshing to do business with young people (we are seniors) that understand business and how you treat customers so that they are more apt to return. Point is, we can go one mile to the Frys to get wine, or drive 4 miles to Total Wine where there is friendly staff and great selection. We always choose the later. read more

Felicia had outstanding customer service, truly so kind thank you so much Felicia!!!!!

This location is always clean, stocked and staff is very friendly. They are always working to have competitive pricing to make your favorite drinks available. They have snacks available for purchase but the selection is limited. read more

Total Wine & More - Tobacco Shops Near Me - Queen Creek, Arizona

If you can't find it here don't bother looking anywhere else. This place is huge, and they have literally everything but the kitchen sink. They do have a wine tasting area, and the prices are pretty good here. It almost makes up for the difficulty getting in and out of the parking lot, which is special in just so many ways. read more

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Chad assisted me with a mini tour on beginner wines and a history of Pinot noirs. He is a great manager and was well equipped with knowledge on European wines! You can tell he is experienced, passionate, and a wondrous teacher. Thank you, Chad! read more

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My husband was looking for some new bourbons to try and Mark was extremely helpful. He made some great recommendations, and offered us some samples. Great customer service! We were very pleased! read more

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Have been to this location a few times and found it to be clean, well stocked, and well maintained. The employees that we've encountered have been friendly and the checkout process efficient. There's a good selection of items here so if you have the time to browse, you may very well find something unique and leave with more than what you came for. read more

I can always trust that Tyler will be attentive and helpful. He's always so upbeat and sweet. When he or Mark are working, Karl and I love chatting with them. Total wine has. A great selection. Another thing I love is they sell individual cans and bottles of beer so I can find my favorite. Keep up the awesome customer service! read more

Slightly overwhelming. This place is full of everything you might ever want. And a lot of customer traffic. 6 registers and all were open on a Friday afternoon. Employees were helpful and friendly. read more

Great selection, great prices and great location! We've now gotten 3 coupons and they've come in very handy! This is now our regular location since we've moved and they've opened. It's a plus that's it's right by our gym read more

Thank you Tyler and Eli for helping us find the best champagne for our Christmas gifts! You both went out of your way! Awesome service!

Polite friendly staff and an extremely clean store with prices that rival Costco without the line

Don't bother calling to ask if they have what you're looking for, they will just say they have it to get you into the store, knowing they don't have it / not checking. Also, yes I had already checked the app for the location, and I know it's not always accurate so I made the phone call hoping for customer service. read more

Awesome selection. Very clean. Terrible service. Walked around for 10 minutes, never acknowledged. The male stocker clearly showed he didn't want to be approached. The cashier Joshua acted like he was inconvenienced when I walked up. Won't be back. read more

My recent experiences here have been stellar. The very nice cashier gal and the manager were extremely helpful and courteous. The manager especially went out of his way to accommodate my rewards even though they weren't showing up. Gr8 job with the customer service!!! I'll be going here instead of San Tan. read more

We went into the Queen Creek Total Wine today, October 4th at 2:00. There was a young man working the register that clearly didn't want to be there. Not helpful at all. Asked him if there was any more of an item. He said " if you didn't see any there, then we don't have anymore." He didn't offer to call for help or anything. It seemed as though he was the only person working there today and he wasn't happy about it. read more

Great place to shop. All the employees where kind and helpful . The best selection you will ever find and nice pricing.

Total Wine is awesome when it comes to selection, pricing, promos, and tastings. This was our first time at this Queen Creek location. Amy behind the tasting counter was pleasant and knowledgeable. After our tasting session concluded, we went to grab the items from shelves that we wished to purchase. We were about to grab our final bottle of wine, when Tyler appeared from around the corner to offer his assistance. Not wanting to be rude, we let him speak to us. It was easy to tell Tyler's heart is in the right place and he sure did try to help, but unfortunately, his severe lack of expertise shone through. He ended up confessing to us that he isn't much of a wine drinker and has only worked at Total Wine for about four weeks. He also continued to drone on long after the conversation should have naturally ended. Big sigh. At that point we grabbed the last bottle we desired and headed to the checkout, where Heidi was sweet. This isn't our typical location, but I would be all right stopping by here again...as long as Tyler would grasp social cues and back off. read more

Thank you SO MUCH to Tyler for helping me and fiancé get the wine and beer all set up for our wedding! He was so helpful and very knowledgeable and made the whole process smooth for us, he takes pride in his work and it really shows!! Total wine is very lucky to have an employee like him!!! So thank you thank you thank you! Also thank you to the manager Chad, you were super helpful as well! read more

I stop in here about twice a month. I am usually in and out pretty quick without much contact with any staff except the check out person. A few weeks ago when checking out I had a very rude young man but thought he was probably just having a bad day. Then a few days ago I got the same guy Adrian is his name I believe. I put my items up and said hi... no response. No do you have a loyalty #? I just knew what to do. No your total is... I said thank you and he said "uh huh" maybe just maybe Adrian should be in back sorting or something or maybe he should get a different job? read more

Total Wine's online ordering completely sucks! I have tried on a number of occasions to order for in store pick up to no avail. They won't take orders over thee phone and they say they are limited on brands they are fully stocked on. Super frustrating process. I'll just keep going to Frys. read more

Absolutely worst customer service here, management is a joke. Don't spend your money here.