Felicia had outstanding customer service, truly so kind thank you so much Felicia!!!!!read more

This location is always clean, stocked and staff is very friendly. They are always working to have…read morecompetitive pricing to make your favorite drinks available. They have snacks available for purchase but the selection is limited.

I'm writing this review specifically to get the attention of Red Star Vapor management--because…read moreafter over three months, it's clear that internal feedback is being ignored. Let's start with what isn't the problem: Brandon at the Queen Creek location was excellent. Professional, knowledgeable, calm, and respectful while dealing with a constant wave of disappointed customers. He represented your brand far better than corporate leadership currently is. Now the issue that management continues to avoid: Your stores still do not have 3% Dispo Bars, and this has been ongoing for months. While I was in the Queen Creek store for about 30 minutes, I personally watched at least 15 customers walk out after being told the same thing. This wasn't an isolated moment--it was continuous. This is no longer a supply delay. This is poor inventory planning, poor communication, and poor leadership. Employees are being forced to repeatedly apologize for decisions they don't control. Customers are being turned away in volume. Revenue is being lost in real time. And somehow this is still unresolved. If someone from management or corporate is reading this, here is what customers want to know: * Why has this gone on for over three months? * Why is there no transparency or timeline being shared in-store? * Why are frontline employees being left to absorb customer frustration? I am requesting a public response from management, not a generic copy-and-paste apology. Address the issue directly. Explain what is being done. Give customers a realistic expectation--or be honest if this product is no longer a priority. Your staff deserves better. Your customers deserve answers. And your silence at this point speaks volumes.

yes, nice group of kids. They know their stuff. Thank you team. I will be returning!!!read more

I've been an everyday customer for over 2+ years... but the young man working the front rarely ever…read morelifts his head up to look or greet his customers. If I come to your establishment and refer your business to my inner circle... the worst thing you can do is make me regret it. Customer service is such a key part of any business.

same thing the other 1 stars are complaining abt; got a vape and it didn't work. Couldn't come in…read morethe same day because I don't drive. I was told I could come in and replace it ANYTIME by the last person I spoke with before today. I paid twice the amount for one vape just for the other one to be completely defective. Kind of sucks when you try to support a small business and they don't support you. Great individuals/employees tho!

This shop is amazing! All the staff are so friendly and helpful. The last time I was in, Alonzo…read morehelped me. He was so patient as I took forever to decide on a vape. He gave great suggestions on flavors I would probably like and he was right. The vape he suggested was the flavor I was looking for.

Great shop huge inventory reasonably priced and they are friendly and helpful. I got a new ash…read morecatcher and bowl, fits my bong perfect back up and blazing thanks.

Waiting in the parking lot for family to finish dinner, l saw Jvapes a couple doors down & walked…read morein. Since my arrival in town, I've been trying to offer herbals & homeopathic remedies to our OG Veteran that survived detrimental Valley Fever while in the military. I introduced a Balm to him yet seeking something edible as well. The store, layout, displays & merchandise was in a pristine fashion with a dim/starship vibe going on - the whole point I presume. I asked for Vegan Gummies with only CBD & Jason (GM) started flipped through many packages reading the ingredients. I ended up getting a few small packs of Martha Stewart's line. & then started inquiring if Snoop Dog had any products...made sense with their partnership. Not a pro at these products yet only spent $7 for two packs of Gummies. & the OG is digging the Citrus flavor & feeling some relief. Jvapes sells all things an upscale specialty shop offers, check out their website. Thanks again Jason for the insight & great service.

Came in a few days ago, selection was ok but the workers ignored me when I came in before other…read morecustomers. One of them was sitting in the other room and the other was sitting down on the job behind the counter. When I went finally to check out they told me their prices and I was shocked that they are able to sell things so much higher than things down the road.

Good prices. Cheapest cigarette prices in the east valley. Even has a drive thru.... Cold Beer and…read moresnacks without getting out of your car.

If they give you the not for sale cigarettes then they should also give you the discount on them…read more Disappointed

Newer, clean Total Wine in Gilbert, AZ on the outer edge of an outdoor walking mall…read more I only checked out their bourbon and Scotch section, but found multiple bottles that I've had a hard time finding on the shelf in the Denver metro area. I ended up walking out with a bottle of Cigsr Cut Joseph Magnus and one of the 2025 Little Books that I have not yet seen for MSRP where I live. Staff was very friendly (no one tried to sell me on their house brands!) and my experience was top-notch. Although I didn't see any BTAC's or Weller CYPB (j/k... of course I wouldn't... ) - my trip was a success!

I can always count on finding just what I'm searching for. I had a certain whiskey I was looking…read morefor to give as a gift. Couldn't find it anywhere else so I came here and sure enough they had it.

The employees are friendly and helpful. The selection is varied but they always have the atomizers…read moreI need . They are completely priced.

I got racial profiled by a transgender here due to had multiple sets of clothes and I walked out…read moreand put the number back myself as I was walking away they asked to see the clothes still I gave it to them then they accused of me stealing a t shirt. I was like are you serious ?? I told them I did not take anything yet they check me she stared me up & down and said it's a ok with an ugly look and attitude. I walked away & stayed quiet. I get it a lot of colored people don't come shopping here often but it's very disrespectful and unprofessional

Really disappointing customer service. As soon as I walked…read moreinto the store, I was told--very abruptly--that they were closing. I politely mentioned that the hours listed on Google Maps were incorrect, simply so they could be aware and update them for future customers. Instead of listening, the staff insisted that I was looking at the wrong store or even the wrong day. I remained calm and respectful the entire time and explained that my intention was just to help by pointing out the error. The posted hours on Google show 9:30 AM-10:30 PM on Thursdays, while they claimed the store closes at 9:30 PM. Rather than acknowledging the mistake or thanking me, the employee became rude, repeatedly telling me I was "NOT right" and dismissing my explanation. I even let them know I was leaving and reiterated that I only wanted to be helpful. The response I got was to "call Google" myself. I'm happy to help correct the hours--which is exactly why I'm posting this--but there was absolutely no reason for the rude attitude. Basic courtesy goes a long way