I've never felt so disrespected walking into a vape shop. The staff were openly rude, glued to…read moretheir phones, and made no effort to assist me. I stood there waiting while they ignored me and gossiped loudly about other employees -totally unprofessional and immature. Even more concerning, the man working the counter appeared to be under 21, which is illegal for handling vape products. He clearly had no product knowledge and seemed more interested in chatting than helping a customer. It felt like I had walked into a teenager's hangout, not a legitimate business. The entire vibe was dismissive, disrespectful, and frankly shady. If this is how they treat customers, I won't stick around to see what else they're cutting corners on. I will absolutely be finding a different shop-one that values professionalism, compliance, and basic courtesy. This place is a hard pass.

Jayden is so helpful and knowledgeable. Love this place. Highly recommend it and they get to know…read moreyou.

yes, nice group of kids. They know their stuff. Thank you team. I will be returning!!!read more

I'm writing this review specifically to get the attention of Red Star Vapor management--because…read moreafter over three months, it's clear that internal feedback is being ignored. Let's start with what isn't the problem: Brandon at the Queen Creek location was excellent. Professional, knowledgeable, calm, and respectful while dealing with a constant wave of disappointed customers. He represented your brand far better than corporate leadership currently is. Now the issue that management continues to avoid: Your stores still do not have 3% Dispo Bars, and this has been ongoing for months. While I was in the Queen Creek store for about 30 minutes, I personally watched at least 15 customers walk out after being told the same thing. This wasn't an isolated moment--it was continuous. This is no longer a supply delay. This is poor inventory planning, poor communication, and poor leadership. Employees are being forced to repeatedly apologize for decisions they don't control. Customers are being turned away in volume. Revenue is being lost in real time. And somehow this is still unresolved. If someone from management or corporate is reading this, here is what customers want to know: * Why has this gone on for over three months? * Why is there no transparency or timeline being shared in-store? * Why are frontline employees being left to absorb customer frustration? I am requesting a public response from management, not a generic copy-and-paste apology. Address the issue directly. Explain what is being done. Give customers a realistic expectation--or be honest if this product is no longer a priority. Your staff deserves better. Your customers deserve answers. And your silence at this point speaks volumes.

Best eLiquid by far. I wont buy from anywhere else. Super fast shipping. The staff is great,…read moreanything you ask of them, they will go out of their way to make it happen! Highly recommend these folks!

From the owner: Premium Eliquid Made in USAread more

Service, Friendly, Informative, more times than not having what I'm looking for thank youread more

I'm done with this shop and will not spend another penny there. The first time I came in he sold me…read morea bowl for my piece saying how strong they were and he had a customer say she drops them all the time...it's glass so it's a silly thing to say but whatever I needed one so I bought it it broke right away. I bought several pieces there that all broke very easily. I've literally never had such an issue before. There was also green coloring that came off of one and my other visits they were just rude. I had to ask for something to be wrapped... it's glass and you work in a smoke shop, respectfully I shouldn't have to ask you to wrap it. I'll spend my money elsewhere.

These guys that work there are so friendly and conversational, it makes me happy to have this shop…read morenear me. Great individual cigar selection but pre-packs of the good cigars sell out fast and don't get often replaced. I bring all of my empty cigar boxes into them to resell. Place is awesome overall. Keep it up

If the goal was to make customers feel as unwelcome as possible, then congratulations-mission…read moreaccomplished. The girl closing your store last night (6/29) acted like we had interrupted the most important event of her life by walking into the store. Every question was met with attitude, and apparently actually looking at merchandise before buying it is strictly prohibited. When we asked if this specific nectar collector held water, she smirked and said "Um, no, I wouldn't do that," in a deceptive manner. Perhaps she simply lacks knowledge about the products you sell, but I was almost certain that it was specifically designed to hold water. The highlight of the experience was when my friend tried to get a better look at it by reaching out to touch it, and she literally smacked his hand away and yelled, "You can't touch the merchandise!" | honestly couldn't tell if we were shopping at a smoke shop or attempting a museum robbery. We're local customers who wanted to support a neighborhood business. Instead, we left feeling like suspects in a criminal investigation. Amazingly, we still spent money there. Rest assured, it'll probably won't happen again. I do love this nectar collector though!!

Always the nicest employees, they greet you and have a conversation about what ever is happening…read morewith your day. Gravitate has awesome hours and great celebrations. They also have a points system where you get a discount by using your phone number and earning purchase points. They don't always ask you if you're in the point system so remember at checkout to give your number.

I've been an everyday customer for over 2+ years... but the young man working the front rarely ever…read morelifts his head up to look or greet his customers. If I come to your establishment and refer your business to my inner circle... the worst thing you can do is make me regret it. Customer service is such a key part of any business.

This is the best vape shop I've encountered in Arizona so far. Service was absolutely phenomenal…read more As soon as we entered the shop, we felt so welcomed and Mo answered all of our questions with patience. He was giving us recommendations and showing us what were the newest products. Shoutout to Mo! Thank you for being so welcoming. Love from California! 11/10 would recommend!!

Absolutely love this place. The staff are very friendly and knowledgeable when you've got…read morequestions. I highly recommend you check this shop out :)

Best smoke shop I've ever been to by far! Not only do they provide great customer service, but I…read moreloved the whole vibe & atmosphere. They also have great products that you can sample if you'd like. The person who helped me at the time of my visit was Dani and she was super helpful and friendly. I highly recommend this place. Great prices as well. This will be my go to smoke shop from here on out

Love this store. Friendly staff, knowledgeable, fully stocked with the largest variety of…read moremerchandise. Since finding this place, I would never go anywhere else. Highly recommend you visit this store.

Felicia had outstanding customer service, truly so kind thank you so much Felicia!!!!!read more

This location is always clean, stocked and staff is very friendly. They are always working to have…read morecompetitive pricing to make your favorite drinks available. They have snacks available for purchase but the selection is limited.