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    Ross Dress for Less

    2.6 (23 reviews)
    Open • 9:30 am - 9:30 pm
    Updated over 3 months ago

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    Google shows address: 3831 S Gilbert Rd Gilbert, AZ  85297 Thursday hours: 9:30am-10:30pm

    Really disappointing customer service. As soon as I walked into the store, I was told--very abruptly--that they were closing. I politely mentioned that the hours listed on Google Maps were incorrect, simply so they could be aware and update them for future customers. Instead of listening, the staff insisted that I was looking at the wrong store or even the wrong day. I remained calm and respectful the entire time and explained that my intention was just to help by pointing out the error. The posted hours on Google show 9:30 AM-10:30 PM on Thursdays, while they claimed the store closes at 9:30 PM. Rather than acknowledging the mistake or thanking me, the employee became rude, repeatedly telling me I was "NOT right" and dismissing my explanation. I even let them know I was leaving and reiterated that I only wanted to be helpful. The response I got was to "call Google" myself. I'm happy to help correct the hours--which is exactly why I'm posting this--but there was absolutely no reason for the rude attitude. Basic courtesy goes a long way

    Steven J.

    A pretty standard Ross, but much more messy than other locations I've been to. Shoes, blouses, skincare strung along the floor. Staff was friendly. Place could use some tidying especially because it's in a rather upscale location.

    John C.

    Probably has to be one of the most disorganized ROSS stores I have seen. There was no care or attention paid to organization. I grabbed a pack of plain white tee's because the price was good and when I got home and opened up the packaging one of the shirts had a hole in it. Needless to say I had to make a return trip for a refund.

    Violeta H.

    I cannot imagine who doesn't love to shop at Ross, a savings of 20- 60 percent off compared to department stores. I was here on a mission to purchase my niece a gift for her losing 10 pounds on weight watchers. I remembered that when I seen her last, that her handbag was looking pretty worn. I was in search for a fabulous brand name handbag for her. I found a Tommy Hilfiger purse that originally would of sold for 58.00, and I got it for 18.99. Shopping at Ross is like a treasure hunt, you never know what you can find. oh, and she loved the gift!

    Only 8.99 vs spiritual stores!

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    2 months ago

    Helpful 5
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    3 months ago

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    6 months ago

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    8 months ago

    Helpful 1
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    6 months ago

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    2 years ago

    Helpful 1
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    2 years ago

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    1 year ago

    Had some great house decor, but the employees suck. The cashier and guy helping her up front were not friendly at all.

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    6 years ago

    Helpful 3
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    17 years ago

    Helpful 3
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    7 years ago

    Helpful 1
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    14 years ago

    Helpful 3
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    4 years ago

    Helpful 0
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    7 years ago

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    14 years ago

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    12 years ago

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    16 years ago

    Helpful 4
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    12 years ago

    Helpful 1
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    12 years ago

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    13 years ago

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    14 years ago

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    10 years ago

    Place is very clean and I like the deals but customer service sucks. A lot of rude people.

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    11 years ago

    Helpful 0
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    Poor Little Rich Girl

    Poor Little Rich Girl

    3.9(165 reviews)
    22.6 mi
    •$$

    This is a higher end resale store - consignment - but not overpriced or designer. Its spacious,…read moreclean, and decorated nicely. Its not a huge selection but everything was organized by colors and size. I love when organization is by color-- so much easier look for the colors you like/want! Some of the sizes seemed off but hey, women's sizing on clothing is entirely random anyway. The dressing rooms are really nice, clean, and spacious. There was also some accessories and gift items. I didn't find anything today but maybe next time!

    I have been coming to PLRG since 2017. There have been many times where I felt like their buying…read moredidn't make any sense. For example, I had brought in a beautiful Thierry Mugler blazer with hardly any wear. They denied taking it. I sold it independently and quickly for over 300. Now the latest thing they did, was sell a luxury item to a reseller that commented while they were closed. I then called several times in the morning, exactly when they opened, to be told the item just sold over Instagram. They never used to prioritize Instagram comments over buyers calling into the store. Several times in past years, people would comment on instagram first while they were CLOSED, and I would call in first thing to be sold the item. Then they want to claim this was never a thing lol trying to gaslight me when I had bought many items in the past by phone. To top it off, it was to a reseller lol. They dont care how loyal you've been to them. I've spent so much money over the years but this last incident was the final straw for me. There's better thrift stores around the valley, save yourself the trouble. They don't value long term customers. Edited to add: because of this recent issue that I brought up to them, they were so petty to block me on their Instagram. I never swore at them or anything lol. Avoid this business. Dawn is so incredibly unprofessional and petty to block a customer thats been shopping w them for 9 years. Not a good look at all. Edited yet again as a response to Cat: Cat, that number was not mine any longer as when I came in and was informed of the text received by my old number, I PROFUSELY apologized and updated my phone number with my NEW NUMBER. To be accused of something I never did and would never do only makes you continue to look bad. Why would I say whatever u accused me of saying for a pick up order? Please stop the wrongful accusations wow I am really shocked and disappointed by you. I do not cuss at people or say nasty things to them. It does not align with my character. I wish you well Cat, you seem to need the help for your own personal biases or issues you have towards me.

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    Ross Dress for Less - deptstores - Updated September 2026

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