Always the nicest employees, they greet you and have a conversation about what ever is happening…read morewith your day. Gravitate has awesome hours and great celebrations. They also have a points system where you get a discount by using your phone number and earning purchase points. They don't always ask you if you're in the point system so remember at checkout to give your number.

Quick & helpful assistance. Not a consumer of such yet for the veteran OG in our family who now…read moreuses e-cigs the selection is many. Not sure about the competitive price points amongst the massive locations, yet again the service & prices were good for me.

First of all the fact that they are open before 10 AM in the morning is AMAZING. I had planned on…read morerunning errands and virtually every store I went to was not open until 10. So I was very happy that they were open. Second of all The girl whose name I swore I would try to remember and now I cannot. Anyway she worked yesterday morning lol. That was Thursday, November 3. She could not have been nicer. Or more helpful! You had an excellent selection of zero nicotine disposable vapes called "the cube". The store was clean. Tons of choices! Knowledgeable employees. I would absolutely be back and I live in San Tan Valley. Which is a 20-30 minute drive! So good job and give that girl a raise!

Service, Friendly, Informative, more times than not having what I'm looking for thank youread more

These guys that work there are so friendly and conversational, it makes me happy to have this shop…read morenear me. Great individual cigar selection but pre-packs of the good cigars sell out fast and don't get often replaced. I bring all of my empty cigar boxes into them to resell. Place is awesome overall. Keep it up

If the goal was to make customers feel as unwelcome as possible, then congratulations-mission…read moreaccomplished. The girl closing your store last night (6/29) acted like we had interrupted the most important event of her life by walking into the store. Every question was met with attitude, and apparently actually looking at merchandise before buying it is strictly prohibited. When we asked if this specific nectar collector held water, she smirked and said "Um, no, I wouldn't do that," in a deceptive manner. Perhaps she simply lacks knowledge about the products you sell, but I was almost certain that it was specifically designed to hold water. The highlight of the experience was when my friend tried to get a better look at it by reaching out to touch it, and she literally smacked his hand away and yelled, "You can't touch the merchandise!" | honestly couldn't tell if we were shopping at a smoke shop or attempting a museum robbery. We're local customers who wanted to support a neighborhood business. Instead, we left feeling like suspects in a criminal investigation. Amazingly, we still spent money there. Rest assured, it'll probably won't happen again. I do love this nectar collector though!!

Staff here truly go above and beyond to help you! The store is huge and if you're not an expert on…read morewines and spirits like me, ask a friendly associate, trust me! I appreciate that you can check real time inventory on the website and pick up so you're not wasting your time. They have an adult beverage for just about anyone including some cool limited edition gift sets- I snagged a limited edition City of Phoenix themed Veuve Clicquot gift set here once and my friend loved it! Highly recommend!

I go to this Total Wine regularly and until today I've never had a bad experience. I was having…read moretrouble finding a particular tequila and saw a man, who I assume works there, having a very spirited conversation with a woman who happened to be caucasian. For the story I am not caucasian. When he was done I noticed he shot me a look that was not very friendly. Another woman, who was also a caucasian woman, entered the aisle and he was more than happy to help her. I was unable to find what I wanted and a gentleman in a white shirt, who I am assuming may be a manager, asked if I needed help. He was able to direct me to the product I needed. The cashier was also very pleasant.

Good prices. Cheapest cigarette prices in the east valley. Even has a drive thru.... Cold Beer and…read moresnacks without getting out of your car.

If they give you the not for sale cigarettes then they should also give you the discount on them…read more Disappointed

Great selection of tobacco and also has great selection of drinks etc for a convenience store. Very…read moreclean and everyone is always very nice here.

Always great place to pick up the bad habit. Great pricing and stock and selection is always spot…read moreon. Will continue to go back.

Trevor is amazing and so close to Where I stay while in AZ !…read moreWill be back for sure . My new home Away from home !

Horrible service and lack of basic customer service I've been a regular for the past 4 to 5 years…read morewhen I went in today the old man with glasses tried to steal money from my debit card. I regular ALWAYS get two sets of coal. Due to this employees not paying attention. After I already paid and was starting to leave he yells at me I didn't charge you for the 2nd box of coals. THEY WANTED TO CHARGE MY CARD TWICE!!! DO NOT GO TO THIS SMOKE SHOP THEY ARE STEALING YOUR MONEY!! I tried to call and get the owners number to explain but that employee slammed the phone down and hung up. THIS EMPLOYEE SHOULD BE FIRE OR THIS SHOP SHOULD SHUT DOWN! *so many other smoke shop that have better customer service its better you go there then this hole in the wall.

This establishment used to be on Ray and McQueen…read more Stopped here for incense as I always like to get them from smoke shops since they are everywhere! This one stands out because the area is growing and they are in the same parking lot as Dunkin Donuts and Filibertos. They have a variety of the skinny incense which was a plus as these are hard to find. I recommend going here for all of your needs especially since there's plenty of free parking, good food and donuts in the same lot.

This place has a wide variety for everyone. As soon as we walked in Isaiah was very cool and had a…read morechill vibe about him. He was very friendly and helpful in our purchase. This was our first time in and he made a good impression on us now becoming long term customers. He deserves a bonus $

The Total Wine in Queen Creek, Az is exceptional with thier hugh selection and knowledgeable staff…read more My wife and I , checking out, had the pleasure of meeting and chatting with Mimi. We were a little confused on our points and how to use them and she cheerfully explained it all to us and took her time explaining (there was no one else in line) and even suggested a wine we had not tried. So refreshing to do business with young people (we are seniors) that understand business and how you treat customers so that they are more apt to return. Point is, we can go one mile to the Frys to get wine, or drive 4 miles to Total Wine where there is friendly staff and great selection. We always choose the later.

Felicia had outstanding customer service, truly so kind thank you so much Felicia!!!!!read more

Love this location! Sam is always so helpful and knows my order when I come in. The customer…read moreservice is always amazing! No complaints at all. Keep it up!

They were very Friendly to me when I called and asked pricing questions, they were by no means…read moreannoyed or irritated over the phone which is pretty nice. And that energy matched when walking in, very good energy here and I definitely read every place I go into. I hope it stays this way! Plus they have a lot of cool stuff, and know their stuff lol