Service, Friendly, Informative, more times than not having what I'm looking for thank youread more

I'm done with this shop and will not spend another penny there. The first time I came in he sold me…read morea bowl for my piece saying how strong they were and he had a customer say she drops them all the time...it's glass so it's a silly thing to say but whatever I needed one so I bought it it broke right away. I bought several pieces there that all broke very easily. I've literally never had such an issue before. There was also green coloring that came off of one and my other visits they were just rude. I had to ask for something to be wrapped... it's glass and you work in a smoke shop, respectfully I shouldn't have to ask you to wrap it. I'll spend my money elsewhere.

Super happy you opened a Gravitate Smoke shop by my house. As soon as I walked in the store on Val…read moreVista and Elliott I was impressed. Huge selection of products and the store was as clean and organized as any I've been in. Abdul was super cool and helped me get what I needed and the pricing was also very favorable. I won't go anywhere else from now on. Convenience with excellent product and service. Can't ask for more than that. Thx

Can't say enough good things about this place. The employees are super helpful and very friendly…read more Want to give a special shoutout to Jayden who was working in the mesa store that day as opposed to his regular store. Very knowledgeable about the products there and made sure I got my bonus points for my purchases. He advised me that if they don't have what your looking for on their shelves, that they can order them for you. Great guy!

Kidney Puncher is an awesome place, they sell about everything here but the problem is every time i…read morecome in to buy something they are 99% of the time sold out of it. Their prices are reasonable and their list of juice choices is extensive. If you do want something though and don't want to waste gas be sure to call ahead to see if its in stock. I want to be clear that the only reason Kidney puncher isn't 5 stars is due to the fact that nothing is ever in stock.

Josh is the man, he was very informative about all products. He knew exactly what I was looking…read morefor. Swing by here and see this cat, you won't regret it.

I brought my husband in for a new glass piece for father's day and interrupted the red headed…read more employees lunch. We looked around a bit, even tried to joke with the guy to be met with silence. My husband took one step at the end of the counter to look at a price and the guy literally yelled at him to step back. We took this as our cue to leave and I said to have a nice day. Dude said have a better day and I replied that I am (well was) having a great day. The guy lost his cool and started screaming cuss words at us. Not only will I never step foot in the door again, I suggest no one else does until the put their employees through anger management. I also take back my compliment on his "I want pizza not feelings" shirt. That guy needs to get his feelings in order. UPDATE-I would like to speak with the owner. I will continue to spread the word on the incredible employee misconduct. We did absolutely nothing wrong the entire time we were in the store

Super clean and organized! Easy to get in and out FAST without any hassles. The humidor inside is a…read moreperfect addition! Lots to see - look around.

Great vapors Also I felt the vibe was mad chill, great…read morerecommendations and they know their stuff. Great place to stop in, only suggestion (Pop that door open) when fogs rolling in!

This company is hands down the friendliest, knowledgeable about all their products, and the prices…read moreare great right along with their bonus program that always helps me save money. The Mesa store on Greenfield is the best in the valley with their customer service skills. Red Star Vapor best local vape shop in ARIZONA. Thanks guys, you all go above and beyond keep smiling. I highly recommend

Very good quality work and great customer service the lady was really nice and she showed me how to…read moreuse the number discount her name is Ellie

Great selection ask for Kobe he's the man, he was very knowledgeable and was able to get me exactly…read morewhat I needed!

sells dull vapes and don't let you trade in for a different one! have never heard of a smoke shop…read morethat does that, got told a $20 vape was compatible with my battery and it wasn't, was assured by 2 different employees they were. okay great! just means they sell gross dull vapes and don't care to help the situation, even after they were told it's dull and no flavor they still refused to help the problem, even after requesting if they do store credit. do better. this is not the first time either with red star and it was this location, took the L that time but this time i wanted to speak up thinking they'd do a trade no problem, but nope they don't care about customers or their product they are selling which is clearly dull and they know !!! went to another smoke shop to get the same vape cuz they also have nothing in stock and wasn't about to drop another 20 to get scammed and the other one tasted normal.

I wanted to reach out to inform you all of my experience that took place at this location 1838 W…read moreBell Rd Sté 111 Phoenix, AZ 85023 on Friday 10/18/2024 around the estimate time of 4:55 pm or 5:00 pm MST. When I entered the store my intentions was to buy a replacement top for my vape and a bottle of vape juice. However, I decided not to purchase the items right then do to my own reasoning. While waiting for my ride to arrive another customer entered the store. I then began to plug my phone into the socket to charge just for a split second so I wouldn't missed the phone call for my ride. Tarah (The Manager) proceeded to say "Excuse me, but I cannot have you hanging out in here" I replied politely. I just need to charge my phone for a second while I wait on my ride. She then stated I'm sorry but you cannot just be in here hanging out. I walked out the store and stood outside. This was so embarrassing for her to kicked me out of the store for no legitimate reason at all. I then reached out to another Red Vapor location advised them of the situation and to verify if I wasn't able to charge my phone in the store. The employee I spoke with stated "No ma'am, if you needed to charge your phone for a few seconds that should've been okay" even though you didn't purchase the items it should have been fine for you to charge your phone for a second. I don't see an issue with that and do not understand why she made you leave the store. She then advised me to email you all regarding this matter. Which I haven't received any feedback. I've purchase items at this location before and this is the first time I've experienced something like this. It was very embarrassing, I felt like I was being treated this way because of my race, and it was very hurtful. I really hope someone look into this matter and the employee/manager Tarah is coached on this kind of behavior towards African American customers. Thanks!

I'm new to this area and they treated me very well. Great customer service with lots of options…read more Would highly recommend if you're looking for cheap prices.

This is my go to smoke shop! Great staff and knowledgeable as well!!!! Great selections to choose…read morefrom! It's like an adult candy store!!!!

These guys are simply the best. They always take care of you and never leave you feeling like you…read moregot the short end of anything.

Service here is the best! Nor makes sure he has whatever I usually come in for. If he runs out,…read morehe'll write it down and have it by the time I come back. I always tell my friends to go here because customer service is excellent. Their employee Danny is awesome as well. He's very knowledgeable on the products he has and always so welcoming. This is easily my favorite place to shop. They go out their way for customer satisfaction, what more can you ask for?? If you're looking for anything you think a smoke shop would have come here! They have everything from vape pens, bongs, stickers, blunt wraps, snacks. The most important thing for me is that it's affordable and better priced than others.

Amazing front desk clerk. Nice people. I come here because of the service thank you******read more

DO NOT DO BUSINESS HERE…read more They let idiots run the store. They sell defective items and refuse to return them which is against the law. We bought a cartisan pen that won't pull. service is abysmal, they have no idea what they are doing or the arizona consumer laws.