well I normally buy from any smoke shop and have no issue with customer satisfaction but this guy was a small fry. I went in there to return a vape I purchased for 20$ because it was burnt within the first 100 hits. He wouldn't give me a replacement basically said I was broke and i should buy a new one instead. He then stole my money and told me I was harassing him and almost pulled out his gun. I would never buy from a smoke shop like this ever. he was horrible. I will never be as filthy as that guy thank god read more

Super happy you opened a Gravitate Smoke shop by my house. As soon as I walked in the store on Val Vista and Elliott I was impressed. Huge selection of products and the store was as clean and organized as any I've been in. Abdul was super cool and helped me get what I needed and the pricing was also very favorable. I won't go anywhere else from now on. Convenience with excellent product and service. Can't ask for more than that. Thx read more

Can't say enough good things about this place. The employees are super helpful and very friendly. Want to give a special shoutout to Jayden who was working in the mesa store that day as opposed to his regular store. Very knowledgeable about the products there and made sure I got my bonus points for my purchases. He advised me that if they don't have what your looking for on their shelves, that they can order them for you. Great guy! read more

Sam was such a tremendous help! What fantastic service she provided. Did not make me feel like an inconvenience checking out pieces and prices with her. Gorgeous selection of goods! read more

I came here because of the good reviews, def worth it! I wanted to buy a Bong, but didn't know which one would suit me best. The guy behind the counter was extremely helpful and nice. Awesome customer service. The shop was clean and welcoming. Will be coming to this location from now on. read more

I visit thew store a couple times a month, and have been for a couple years now. Always had great customer service, always helpful, and on several occasions done anything possible to discount prices for me on ALL products. read more

I want to give a shout out to Trent. I bought my puffco peak pro over a year ago and being outside of the warranty, I thought that with the power port not working I would have to buy a whole new unit. Trent suggested that I try using a wireless charger and to my surprise it worked! Money saved, good times, good people. This is why I've bought all my gear at this shop. . read more

The sales associate was really nice and informative. Nice, laid back atmosphere. Vast selection of products. I will definitely stop in again. read more

Excellent service, selection and price. This place has it all. Ohhh and they have the best incense sticks around.

I hit my old friend against the sink one to many times so needed new glass. All good quality here and the price shows that but well worth it! Katy was patient and did not rush me even though other customers rolled in. All pieces that I purchased were wrapped very well and she took the time to show me how it went back together. Only thing I forgot was a carb for the nail. I will pick one up soon and again, thanks to Katy who was great to work with! They also have discounts, just a read more

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Stopped by HM yesterday on the way home from work, loved the huge selection and friendly staff. It definitely feels good to write up positive reviews like this one, certainly more fun than the alternative of going somewhere else run by "kids" that have no customer service skills or brain cells to spare. I can honestly say that I look forward to many more visits to this location and the other HM shops in the valley! Thank You Everyone at HMSS Mesa! read more

Best smoke shop I've ever been to. Everyone is super helpful and so nice. Especially Ernie every time I'm there, from helping with wrap choices or hooking me up with a clean piece! Thanks everyone for always making it a good experience ! read more

Called around the area to see which smoke shops carried tobacco for hookah. I was looking for a high quality brand and the other stores didn't carry it. I happened to see this place and just dropped in. To my surprise they have a full selection of Fumari shisha and for a great price per packet. I'm from California and visiting here in Mesa and couldn't believe the selection they had. The service was awesome and I'm definitely going to come here from now on for my hookah needs. My brother lives like right down the street and it's super convenient to have a place like this close by with chill people who work there. We also bought a vape and some flavors. I highly recommend this place for your smoking needs. They have a huge selection of pipes bongs and apparel from what I saw as well. Cool spot. read more

Gravitate Smoke Shop - 100gram Fumari packets were only $7.99! Cant beat that price anywhere Esp in Cali. Really glad I found this spot. & cocoNara! - Vape Shops Near Me - Mesa, Arizona

This is the only smoke shop I will ever be giving my money and business too. Danny and Trent are absolute smoke shop angels the best employees ever, always recommending the best flavors for my vapes, they sell the best smoking accessories and sincerely have the best product. Any other smoke shop I go to they sell knock offs of what high maintenance has for more money. High maintenance's employees are fantastic, customer service is A1, just love them. Thank you high maintenance crew for being the bomb! read more

This place is great. Lots of really cool pieces to choose from. Probably my favorite glass shop, ever. I think his name is Adam? Not 100 percent sure, but dude is super helpful. I mean the whole staff is incredibly awesome, I just feel like he's always the one helping us. Will always recommend, and will definitely be returning! read more

I visited this shop yesterday on my break, in search of a Roor downstem. Although I didn't quite find what I was looking for, I found lots of other unique options! Before arriving I called the shop and the man I spoke to was very cheerful & helpful(wish I knew his name). Once I arrived the same man & the woman on the clock were extremely kind & accommodating! They took the time to help me figure out what my best option was and even reached out to the other locations to see if they had what I was looking for (and they did). Overall, I had an amazing experience with this shop and the staff! I'm so pleased that I would drive the 30 mins from my house to come here again! 10/10 recommend!!! read more

I love this place. Always has good prices and nice employees. I do feel I should warn about the disposables. I respect the return policy, but not when the whole batch is bad. Try the device 5-10 times before leaving unless you want a brand new vape with a dead battery. read more

Best smoke shop in mesa always has the right products to get thr job done! I always appreciate the friendly staff always pointing me in the right direction if they didn't have a product in stock! I come here monthly for supplies and to catch up with the staff! Recommended highly if you have not been here. read more

after leaving the store I went down to cannibals and got a rig three times better than many here and it was $50. So, This is a response to the owner I left a review on Google stating how it was ridiculous that a rigged the size of my hand cost $2,000. And that the cheapest rig the store had was $99 which was also the size of my hand. Jason, first off I would like to say next time you probably shouldn't start off your response with "sorry Liam ". If you're going to make comments about my lack of experience in pieces. and continue to give me excuses on why I had the experience I did. so let's touch base on the fact that you told me that these $2,000 pieces are priced by the artist and they're very intricate artwork I understand that but they don't belong in the smoke shop then. There's another place to sell those. Go open up the glass shop or something don't have those prices in an everyday smoke shop. I'm aware you guys have been open for 12 years. I've been coming around the store since shortly after it opened and you've always been high price but not this bad. I wouldn't even have left a second review here if you hadn't have just apologized for the experience I had and continue to explain to me how you are going to try to have $25 and under pieces more available, but you decided to make rude comments. read more

This is my go to smoke shop!! The crew at this location are extremely knowledgeable, and will take the time to explain their products and help you find the piece that will work best for you. Before they sell any products they thoroughly inspect it to ensure it is in perfect condition before leaving the doors. They are also very personable and very fun to be around, yet are still very professional. Kyra is awesome!! read more

Came in looking to purchase a grinder, large selection with quality brands. When i went to pay i had my wifes card with me, The employee at the register refused to take it. He insisted i go across the street to circle k and come back. Yea right sure. First and last visit. read more

Had a wonderful experience today. I had made a purchase the other day and discovered a manufacturing? defect that hindered the use of the item. I stopped in today, explained my issue and after a phone call to the manager, Taylor was able to take care of it completely. I really appreciate the very friendly manner that Taylor used in handling my situation. He is an asset to your business. With such great customer service you can bet I will be back and I will highly (no pun intended : ) recommend you to others. Cheryl S read more

Hubby and I really dug this place. Dallas and Jeremy are super customer friendly and the vibe is chill with no pressure tactics. Nice new place to cultivate old hobbies :) Good top notch supplies and monthly raffle for $1000.00 to blow in the shop - can't beat it. Just a real great place off Power and Southern - awesome location for us and we'll be back for sure! read more

Tyler helped me out today with my purchase, answered all the questions I had about the glass. Super cool and professional guy. Quality glass and shopping experience, high maintenance is always my go-to shop. read more

Amazing place and super friendly staff! Bought a new downstem and bowl here, and I bought the wrong size downstem, but thanks to there return policy I was able to exchange it (24 hours and unused of course (-: ) HIGHly recommend and I will most definitely be back for more! Thank you high maintenance! read more