I am not a regular vaper. I happened into this store kind of by accident. I'd gone to the dispensary & accidently bought cartridges instead of all-in-one vapes. I didn't have a vape to put them into. So I went into The Vape Lab incredibly confused, with cartridges in hand, asking what I needed. I told the young man in the store what happened & showed him the cartridges. He immediately showed me my options & explained which he'd choose & why. He did all this without making me feel old or dumb! I truly appreciate that! I'll definitely be recommending this store if the need arises for anyone I know!! read more

Sold me a dab pen battery that didn't work for $14. I tried to exchange it for one of the same price, I called and they said I can exchange it but when I walked in they said they couldn't anymore. Money grabbers and staff is unprofessional. It was a blonde girl and a blonde guy with curly hair. If they are in there just walk out read more

They have a sign outside "best prices in town" is a joke. False advertising. They are literally higher than every other shop IN town. They charge 25.58 for a large lost Mary. I get that for 17-20 everywhere else. I go to Rjs. It's the best price and the best service. The service here is useless. Don't go here to waste your money. And old products. read more

Not the sales persons fault. Was sold juice that was made 09/23/2022. That's 4 years past production. Tastes disgusting and heavily discolored. I will not be going here anymore. No exchanges once you leave. Management should really think about that. Selling expired juice, just expecting customers to always check the expiration is a trash business practice. Where this bottle came from in that store I have no idea. I was buying this specific juice from them for the past 2+ years with no issues. Not anymore. read more

The Vape Lab - 4 year old juice. Was never stored correctly. - Vape Shops Near Me - Chandler, Arizona

This place is amazing and has really good customer service. I'll for sure be coming back!

Great shop and really focused on vaping. I strive to find a place with rebuildable vaping products. They actually have them and strive to get more. A serious amount of the best juices. Just a all around good store for all levels of vaping. When I talk to someone about products, I want to know they know what I am talking about and they do. Whodatinthedesert! read more

Love this place! Their juice is high quality and last a long time. I would highly recommend checking them out!

Super nice shop with a wide selection of amazing flavors and has an overall clean and chill vibe. The staff is kind, knowledgeable and get straight to the point. I also appreciate the etiquette the provide when trying out flavors, the protocol of the shop I used to go to would have you literally lick the flavor off the top side of your hand..The Vape Lab allows you to actually vape the flavors through a disposable mouthpiece which is much more efficient and satisfying than licking your hand. They also text you specials & deals which I greatly appreciate. Definitely my new go-to shop. Thank you TVL! read more

Everytime I have been in the store I have received excellent service good advice on products and I am very impressed with the employees. I will always recommend this establishment for all vaping needs. Thanks for always being helpful and exceeding my expectations. read more

I am all about supporting small business, especially in today's world, but this is one shop you should avoid. The owner got mad that I showed up with no mask. I kindly listened to his rules and put one on. He then started to curse at me and told me he was refusing service. I explained to him I am following his rules and I'm making my weekly purchase of vape juice (I come and support this shop weekly) he then told me he does not give a F and told me to leave or he is calling the cops. Needless to say, I will no longer be spending my money here. read more

Bought some vape gear, went home and my rig didn't work. Brought it back they told me all sales are final. When I asked for the manager the owner himself threatened to call the cops if I didn't leave because they "don't sell bad equipment " and don't have to refund me. read more

Great product selection, staff is knowledgeable and friendly. Lucky to be able to call you my neighborhood vape spot. Thanks for all you do

Great place the guys always are very helpful and quick it's just the kind of place you want to spend your money!

I am an old lady and I try to be nice. The first time I went I was treated very badly but I kept trying and went out of my way to say nice things. DO NOT do it in this store I was told that I make these 30-year-old thugs that my compliments made them uncomfortable and that I was no longer welcome into the store. Unbelievable! What is happening in this store? All I did was tell one guy that his hair looked nice. How can a 70-year-old make a 30-year-old uncomfortable with kind words? Very Sad stay clear read more

The team here is amazing! Friendly and knowledgeable! Highly recommended! Don't believe what you read in other reviews about this place! I have been a regular here for about a year and have had a great experience every time I walk through the door! read more

Prices are good but customer service not so much. If you're a newbie to vaping they aren't very informative or helpful. Went in today and the guy with long hair seemed to be bothered with my questions and didn't add the points to my 5 star account. I thought about walking back to see why but felt uncomfortable that I might bother him again. I don't think all the guys are that way but the guy with long blonde hair was. read more

Mainly buy all my juice and hardware online nowadays but when I want to go to into a store and check things out or get juice if I need some, this is my go-to shop for everything vape related. I've been coming here since the first week they opened when it just the owner and 1 other employee working in total. They have grown A LOT in a short period of time but with all their new employees, their customer service has remained 5/5. Their prices on house juice is IMO, the best house juice you can get for the amount you pay. And their premium juices are all constistany priced and not marked-up 50% like some of these shops around, and same goes for their hardware. PLEASE do yourself a favor if you are looking to purchase a new device or looking to start vaping for your first time, come here and save tons of money compared to any other vape shop (Blue Dragon is the only other shop comparable in pricing). Every other shop will gladly take advantage of new time vapers or people who are unaware of the actual cost of hardware. The Vape Lab is extremely knowledgeable, the owner is awesome, as well as the employees, and you can't beat their pricing other than if you do your vape shopping online. And they always have the newest hardware right when it hits the market and they keep up to date with the latest and greatest and don't sell try sell last year's models. A+++ Highly recommend read more

Perfect place to go to, was new to vaping and these guys took great care of me, showed me what they recommended most for a starter kit and didn't take advantage of a new timer. Prices are awesome and they're juices are very very good. read more

Unbelievable service, the very best. Friendly staff and great prices. These guys know how to treat customers. I will definitely be back.

This is probably the best vape shop I've found in Phoenix. Super cool guys working there. Helpful with equipment and have some of the best prices I've found read more

Good service and a good selection of devices and accessories. What's impressed me the most though has been the house made juices. No dye, no sweetener and my coils and lungs couldn't be happier. read more

This is my go to shop for all things vape related. They are always friendly, well stocked, and have an amazing variety of products, including CBD tinctures. They also have a frequent buyer reward through 5 Star and I often receive free juice, or a good saving on already really fair prices. read more

Great customer service. Sunday is the deal day. Show is very clean. They can get you in and out if you are in a hurry or you can sit and chat for hours. Three very funny guys! Will be the new stop for me for sure. read more

Can't say much about other vape shops as this was my first time going to one, but the place was spotless, and the staff was super knowledgeable and friendly! Went there with my wife, as we just quit smoking and wanted something to help with the transition to tobacco free. The guys set us up with a great stater kit (Didn't try and sell us the more expensive ones, but rather what fit our needs.) and explained how everything worked. From there, they let us sample different juices to find ones that we liked. Wrapped it all up, and away we went. When I got home I wanted to see how much cheaper things were online, well, by the time you add shipping, it's not that much different then buying in the shop. So in the end, great experience, and I'll gladly support the local guys over saving a couple bucks online!! read more

Bought a $250 mod that shorted out. Called to ask about the refund policy and James chose to tell me what he couldn't do as well as talk over me. Needless to say this did not end well. The crazy thing is the manager called me at home and actually called me an mf'er among other things and then threatened to call the cops on me! Refused to stand by the products he sells and basically said f$&k you. So apparently I'm banned lol. No problem I'll take my money elsewhere. Will be filing a complaint with the Arizona Attorney General's office to get my money back. read more

Very nice shop. My coil burnt while I was at work and saw this shop was only a couple miles away so figured I'd give them a shot. Very nice staff and just went back again today to try out their juice. Very good juice and amazing prices. Sunday is buy one get one which is awesome! Very glad to have this shop so close and with such awesome prices! read more

The staff was very friendly and helpful. Wide variety of juice available and even helped me with the setup of my new device. Will definitely return. read more

I live near by. Past Sunday was my first time in . What impressed me was: clean, beautiful, friendly staffs. I ordered 6 bottles of juice, because deal day every Sunday. I only have to pay for 3. Price on juice very reasonable ($19). While the employee was mixing juice, I walked around to check out tanks & mod boxes in display. These guys carry beautiful boxes & tank. Prices almost the same as I bought on Ebay. Maybe $1-2 more. But I don't have to wait 5-9 days to receive it. Ofcourse you have to help local government by paying taxes :). Over all, best place in town for juice (in-house or name brands) in price. Best place for tanks & mod boxes (compared to Ebay). Do me a favor bargain people: help local businesses & local funds:) read more

I've been to a million vape shops and this is one of the best. Very good selection of juices. I drive past 5 vape shops to get to this one. Keep up the good work guys read more

I love it when a new business opens in my area especially if it fits my needs and I can say that this place does exactly that. They have an awesome selection of juice and hardware with friendly and knowledgeable staff. I would highly recommend this place read more

Great customer service. House made juice is excellent quality and value. Prices on hardware better than other brick and mortar stores.

They only consider you friendly if you sit and BS with them at the counter otherwise you are a rude customer. They also do not own their mistakes instead they blame the customer. They also do not try to keep a customer who has given them the benefit of the doubt to many times. Never point anything out that may be their fault because then the owner accuses you of no being able to be helped because you don't want to be helped. read more

I'm not a tobacco user so I don't have a lot of experience shopping at a vape store. I do have a medical cannabis card and vape for an issue I experience at bedtime. I went to this business to buy a vape pen battery. I wanted a button activated battery which offers much better heat control. The first one was broken. The button stuck so it made it difficult to turn on and off. I returned, with a receipt, and took another of the same battery. The second battery fell apart in my hands. I took it back with the receipt and the employee said he could give me a pegasus brand battery. It's a little bigger but will do the job. That was 2 weeks ago and the battery died Friday night. We tested the battery and the cartridges. We pronounced it dead afterwards. Now I'm out $12 with no battery. The employee took my receipt and wouldn't give it back because he said he won't honor another return. I didn't want to return any of the batteries but it should work longer than 2 weeks. My hope is the business owner will see this and we can figure it all out. read more

Incredibly dissatisfied and disappointed. I felt as though I was bothering the employees when I asked a few questions about a Vape mod I had my eyes on for the past couple of weeks and when I went to ask him a couple of basic questions about it, they seemingly insulted me with replies and did not want to help me but instead work on their own mods and talk about what they were buying next. I ended up walking out as they were incredibly overpriced anyway. read more

Just walked out of there after some amazing customer service. These guys were very helpful and honest. They've earned a repeat customer in me. read more

My favorite vape store I have ever gone to. Their juices are amazingly cheap yet the quality does not lack. Their house juices are amazing and fresh and their premium selection is the best I have seen in person. I also went in with a problem with my bay door opening at random times with one of my mods and they looked at it for a second and realized the problem and helped me fix it there on the spot. Great store with amazing customer service. read more

By far the best Vape Store I have ever been to! The employees were so knowledgeable and willing to help with anything we had questions on! Their prices are absolutely amazing and their selection is even better! Their points system is incredible and the double point day (Wednesday) and buy one get one free day (Sunday) is 100% worth it! My husband and I live in Kansas so we will be ordering online from this store over and over again. If you are new to vaping or a pro, this is the store for you! Once again, best vape store we have EVER been to! read more

the only vape shop I go too. not only because I've never bought a juice twice there but they know about vapes. very knowledgeable! they're friendly too. even they're house juices are very good. not expensive either! I don't think i'd go anywhere else. read more

Best vape shop i have been to great selection of juice and hardware friendly and knowledgeable staff and best prices I have seen I stop every time I get a chance they also get new flavors and products all the time 1st place I call if there is a new mod or tank I want and they have been the first to have them every time read more

This is absolutely the best vape store I have ever shopped at. There is a big selection of both equipment and juice. Prices are reasonable and even beat a few online retailers I used to frequent. They are constantly updating when new equipment comes out and if you love a specific juice they don't carry, just ask the owner and he will see what he can do to get it for you. The owner is knowledgeable, friendly and completely honest with his customers about the products. If something is out of stock, he will give you an estimate on when he will have it back in store and tells you up front if he is having an issue restocking an item so that you have options to shop somewhere else if you really want the item. The entire staff is friendly, knowledgeable and love their products. They know their regulars and will tell you if they don't think you will like something. Absolutely the best shop in the metro!! read more