Went to the one off Higley in Gilbert. Went there yesterday despite the reviews. I always go to Gravitate Smoke Shop which is an INCREDIBLE shop. Anyway, stopped in & asked if they had my Insta Bar. The guy said they didn't, but had one similar called, "Pod King" so I bought it. He asked me to try it before leaving so I did & the pull was SUPER hard. Could barely get anything out of it. He then took my vape, cleaned it off with his shirt and right before taking a drag, asked if it was okay. I stopped him and asked if he had a wrap to put around before trying it & he said no. I said I wasn't comfortable with him putting his mouth on my vape (HELLO Covid, cold and flu, germs, I don't even know you!) to which he then said if I didn't let him try it, there's not much he can do. I asked if I could exchange for another brand and he refused. He offered me the same brand and another vape which had the same issue. I left very upset & drove to Gravitate. Luckily they had one there and it WORKED. They are selling broken vapes and not refunding or allowing you to get one of equal value. Horrible shop, horrible customer service & I do NOT recommend them. I will be happy when I get my $22 back. read more