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    Total Security Locksmith

    4.8 (54 reviews)
    Open 10:00 am - 7:00 pm
    Updated 3 weeks ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Total Security Locksmith

    Key programming

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    Mismatched handles and fresh drill holes for hardware the tech couldn't install. Left is the door handle we started with, now back on again.
    Rachel B.

    Had an absolutely awful experience with a simple installation of two smart deadbolts, and a matching pair of handle sets, all from Kwikset. This was a follow up visit from the same technician that came previously to rekey one deadbolt and had told us that, since our front door was Kwikset, we needed to install other Kwikset locks if we wanted all of them keyed to a single deadbolt key. So we bought the equipment for two Kwikset Kevo smart locks, and a matching set of hardware for a set of French doors (with a regular door and a dummy door). It became very quickly obvious that the technician had no idea what he was doing with the installation. At one point, when he had emptied all of the boxes of Kwikset handles that we had bought - rendering over $300 of equipment not returnable - he actually remarked aloud to my spouse that he was familiar with Schlage and other locks, but actually was not familiar with Kwikset locks. That should've been his cue to STOP what he was doing and call in an expert, but instead he continued to mess with the door and the locks, ultimately leaving us with a mess of mismatched door handles, an extra hole in our door that is not covered by any hardware, and a $300 pair of handle sets that we now could no longer return. I actually heard him listening to a video on how to install Kwikset locks, which is ridiculous! *I* could've done that! I even came home to my husband, trying to drill in one of the Kevo smart locks, that apparently the technician had not installed properly. There is no way in a locksmith service call that the homeowner should be doing any of the installation themselves. And we were charged nearly $400 for the pleasure of a barely half done job. For two deadbolts and a pair of handle sets. Absolutely ridiculous. Would never use them again.

    New key with remote!

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    6 years ago

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    7 years ago

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    6 years ago

    Business owner information

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    Ronnie D.

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    6 years ago

    Responded promptly and was fixing our locks within 24 hours. Communicated great and on time. Well worth the cost.

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    6 years ago

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    6 years ago

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    7 years ago

    Lightning fast response and super efficient service. Beat the price of everyone else on top of it!

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    7 years ago

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    9 years ago

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    Page 2 of 2

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    Review Highlights - Total Security Locksmith

    Ronnie did not have the type of lock that I needed for my front door so he went to Lowe's and bought one that worked.

    Mentioned in 13 reviews

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    National Lock & Key

    National Lock & Key

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    (107 reviews)

    This review reflects only my personal experience and opinion regarding my interaction with one…read moreNational Key & Lock technician on July 1 and July 2, 2026. It is not a review of National Key & Lock as a company or of any other employee. July 1, 2026 I had a scheduled appointment with a National Key & Lock technician through my American Home Shield/Frontdoor home warranty plan to have rekey service performed on my home. Before the appointment, I received written information from American Home Shield explaining that the rekey service included: * Rekey up to 6 keyholes * Provide 4 identical copies of new keys * Each key will work on each keyhole that has been rekeyed * Test the new keys to ensure functionality Based on that information, I understood that the rekey service included four identical copies of new keys. When the technician arrived, he asked how many doors needed rekey service. I told him there were three and showed him two of the doors, explaining that the third door was located in my basement. The technician then asked for my keys. I went upstairs and brought down my original house keys on a keychain. When I asked why he needed them, he told me he was going to copy them. I explained that I had requested rekey service through my American Home Shield/Frontdoor home warranty plan. The technician then told me I would have to pay $15.00 for each new key. I explained that this did not match the written information I had received from American Home Shield and that I was requesting only the rekey service included in my coverage. To avoid any misunderstanding, I contacted American Home Shield before authorizing any work. During our conversation, the technician stated that this was "between him and me, not them." I requested a callback from American Home Shield so I could verify my coverage before proceeding. Throughout our discussion, I repeatedly explained that I was requesting only the rekey service included in my American Home Shield coverage and was not requesting any additional keys or services. The technician then left my home without performing any work. As he walked toward his vehicle, I asked, "Are you leaving?" At approximately 4:01 p.m., I photographed the technician as he left my property and entered his vehicle. During our entire conversation, my nephew was seated in my dining room and heard the discussion, including the conversation regarding the proposed $15.00 charge for each new key. July 2, 2026 The following day, I received a call from an American Home Shield supervisor. I was informed that the technician had reported completing the rekeying of two of my doors and that the third door could not be rekeyed because there was no key. Based on my personal knowledge, no work was performed on any of my doors, and none of my locks were rekeyed. American Home Shield advised me that another locksmith would be assigned to complete the rekey service at my home. Had I not reviewed the written information provided by American Home Shield before the appointment, I may have believed that I was required to pay an additional $15.00 for each new key. Because I reviewed my coverage beforehand, I understood what my American Home Shield plan stated was included in the rekey service. This review reflects only my personal experience with one National Key & Lock technician on July 1 and July 2, 2026. Other customers may have different experiences.

    I requested rekeying last night and got an immediate response that fit my schedule the next day…read more The gentleman who performed the services was very nice, explained a few options and had it rekeyed in a matter of a few minutes. Would recommend them for any locksmith services you may need.

    Total Security Locksmith - locksmiths - Updated August 2026

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