May have what you need for your pool. Not a great amount of supplies, especially for hot tubs.read more

Chris accommodated our urgent request for a pool pump failure. Although we were over an hour from…read moretheir territory, he pulled a new pump from his inventory and recommended a local technician to install. The service and sales process was bumpy at first due to the unique situation and challenging efforts to find fittings but ultimately was resolved. Big thanks to Warren and this small business for paying homage to Veterans too!

I don't know where to start. They were terrific up until we signed the contract with them…read more 1. The project manager didn't show up when subcontractors were around, resulting in so much dirt being removed that we had to pay ADDITIONAL money to get dirt delivered. There was no attempt to even do a rough grade, just left sand and rock exposed to the elements resulting in the pavers to shift. 2. The install of the electrical equipment was put in facing the fence. My husband had to ask if we were expected to cut a hole in the fence to access it before they comprehended why it was an issue. 3. The filter was installed too close to the house, and it is inaccessible for proper cleaning and maintenance, even by a professional pool service company. When I brought it up I was told to completely decouple it from the piping to access it. Yeah, that's not how it's supposed to work. They then said the professional pool service company "just wasn't a good one" without even knowing which company it was. 4. The electric heater and wiring installed keeps tripping. When I brought that up, they just didn't respond. This was after they installed a gas heater knowing we didn't have gas to the house and that it was in the install notes to put in an electric heater. Don't worry, we got an extra $4,000 bill for that. 5. Following the installation of the filter and booster pump, they left it turned on and left running without the filter being engaged. When I reached out, they talked to me like I was an idiot until I took a video and sent it to them of the extremely loud metal on metal grinding noise that was coming from the booster. Looks like we get to replace that now. We are now working with a lawyer as they refuse to respond to us.

Find someone else to build your pool if you want good communication and follow through. I've never…read moredealt with a company that simply ignores and doesn't reply to emails, phone calls, or text messages from a contracted customer for months at a time. I'm still waiting for the winter cover I purchased and was supposed to be put on in Oct 2023, it is now March of 2024. I have very little confidence we'll ever get it. I also have little confidence the drainage pipe from the auto cover channel will ever be fixed. Without a doubt, the worst experience I've ever had dealing with a contractor.

I bought my hot tub from Capital Hot Tubs over ten years ago. I have used their valet service the…read morewhole time. Until now. They used to be great. Now they are horrible. I have needed a new cover for about two months. I have called, emailed, and tried to communicate through their website. Even when I have been able to speak to an actual person (twice) they needed to get back to me and never did. I have been a loyal customer but I will no longer use this company and I suggest if you are considering them, to go somewhere else. It shouldn't be so hard to communicate.

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

I have nothing but positive things to say about Countryside Pool Services. Our pool is officially…read morecomplete and the process was seamless. When we first met with Gina and Albert, I had an idea of what I wanted but Gina and Krystle really made our vision come to life. Gina has impecable taste in patio design, waterline tile, marker tile and plaster choices. Albert is quite possibly the hardest worker I've ever seen. He is always on the job site and is the first to correct any minor issues. His entire team busted their butts to start our pool in the dead of winter (even out here in snow) to get us swimming in April. When it comes to spending a large chuck of change, you really need to trust your pool builder. I can 100% say I trust Countryside Pool Services. Thank you, thank you, thank you!

This was my first season with Countryside after 30 years of pool services from various companies…read more I decided to try Countryside and wasn't disappointed. Their servicemen are knowledgeable, efficient and take their time servicing the pool each week. These are not college students, but men with years of experience. Nate and Jimmie could always handle anything that came up. The company's follow-up on any matter is excellent. The owner, Gina took care of two minor concerns I had and resolved them immediately. She also had a new pump installed on practically a moment's notice. She provides a nice touch of personal care for you. I recommend Countryside as a company who will provide you with a high level of service. I am happy I made the switch to their pool service! Jane T.

We had an absolutely wonderful experience with our pool service team this season! A huge thank you…read moreto Adonys, Frank, Israel, and Javier for the outstanding weekly service they provided. We installed our pool in 2021, and this was honestly the first season in 5 years that we went the entire season without any issues. The pool consistently looked amazing, the water was crystal clear, and everything was well maintained. It was such a relief to simply enjoy our pool all summer without having to worry about something going wrong. We also want to recognize Tee Jae, who installed our new salt cell. The installation went smoothly and was another great experience. We truly appreciate the care, consistency, and attention to detail this team provided throughout the season. Adonys, Frank, Israel, Javier, and Tee Jae all deserve recognition for a job very well done. Thank you for making this our best and easiest pool season since we installed our pool!

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

Technicians ALWAYS know what to do. I love my Spa...and all the SERVICE PERSONNEL. are…read moreAMAZING Thanks for quick and expert response. Mrs Herron, DC

Fast and reliable service on my hot tub. Lucas knows spas and quickly resolved the problems. I…read morewould definitely use them again because I think it's an honest service.

Our pool was opened early may by a separate company and upon opening they discovered the pump was…read morebroken. That company offered to come back at the end of June to fix it. I reached out to the team at Dolphin Pools Services and they fixed the pump so much sooner. After it was repaired they asked if there was any other support we needed. They came out to assist with cleaning the pool, removing all the dead algae as our pool turned green and helped balance our chemicals. Dolphin Pool Services will be our go to team going forward for our pool support needs!

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I had the pleasure of working with Larry from Calm Water Pools for the installation of our…read morefiberglass pool. He was amazing with helping us decide what pool, where to install, what options we should think about, safety concerns to consider, and educating us on being new pool owners. Larry has been available for questions about pool maintenance and guidance. His customer service is top notch. I would highly recommend Calm Water Pools!

When the pandemic hit, we were like--alright, let's bring the vacation to us. Called Larry at Calm…read moreWater Pools, and our journey began. What transpired was beyond our imagination. Our overgrown backyard and rickety deck have given way to an amazing stone paver patio, a in-ground, heated pool, and a hot tub. We added new landscaping, outdoor furniture and a white fence around it all and voila--what a friend called "Shangri-La!" Larry and his team did the whole thing--not just the pool. From permits to an end result that makes people go OMG when they see it...everything...done to perfection. Even when hiccups arose along the way, as they do in all construction projects, they were handled immediately and professionally. Can't recommend Calm Water Pools highly enough. Great company. Great people. Great results. For real.

Joe put together a master plan for our backyard project, which included landscaping, pavilion with…read moredeck, and a pool design. He is easy to work with and responsive to emails/calls. It was very apparent during our interactions that Joe has a lot of experience with all the processes we would encounter during our pool construction and as a result we were prepared every step of the way. Joe met with us to discuss what we were interested in and put together an initial sketch to make sure he captured our vision. He followed up with some design options and let us hone those designs into the final product. He provided a master plan packet and lots of 3d model captures that made the process of getting approval from our HOA effortless. He also worked closely with the pool builder we selected. We were working on a budget, so Joe was kind enough to break the different projects down into phases that we could execute as we had time and funding.

From the owner: VA Landscape Architecture and Landscape Design Designs to…read moreinspire. Passion for excellence. J Duggan and Associates P.C. is a small, award-winning, Landscape Architecture firm located in the Northern Shenandoah Valley. For the past 35 years, the firm has been practicing Landscape Architecture, including residential design/build along with commercial, institutional and government work throughout Loudoun, Frederick, Fauquier and Warren Counties in Virginia, and the Eastern Panhandle of Virginia. He has also designed Federal projects throughout the country. Our Method Underlying everything we do is a drive to be imaginative but pragmatic. Designs that can't be built, no matter how creative, end up being a graphic exercise-nothing more. Design is a means to an end for us-the end being a successful project which meets the goals set by the client. Our services range from simple on-site consultations to complete design and construction management. Our approach allows us to give our clients creative solutions that are right for them. This is why we have remained a Landscape Architecture Firm- we're independent-not a contractor, nor part of an Engineering or Architecture firm. Local & Experienced Joe Duggan has practical experience as a member of the Town of Front Royal planning commission for twelve years and chairman of that body for one year...