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    Total HVAC Solutions

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Total HVAC Solutions

    Water heater installation

    Water heater repair

    Total HVAC Solutions Photos

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    3 years ago

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    Home Service Plus

    Home Service Plus

    (114 reviews)

    How can you complain about an organization that is run by a monopoly thought I would press the easy…read morebutton yesterday by having certain Home Service Plus come out and replace a water heater. Relatively simple task the group that showed up, took the old water heater out and brought a new water heater in. They appear to have connected the water line in the waterline out in the gas line to the water heater. Somewhere beyond that they were obviously distracted and left the property not long after removing the old unit I come to find out there's no hot water, the gas was not turned on the water was not turned on into the tank and obviously the pilot light was not lit. Apparently that's what $1600 gets you in 2025 at a minimum they should consider removing the plus on the end of their name. I really can't think of anything more to say other than completely incompetent. Following up with a phone call today, Alicia stated she was doing all she could by telling me to call back tomorrow. I don't doubt that is all she could do, but that is simply not acceptable. The poor customer service, poor service personnel, poor service technicians. Truly sad.

    During the cold spell during the first week of September, my furnace wasn't working. The first…read moreappointment I could get was over three days away so I called the company to see if anything sooner was possible due my age and medical conditions. The person answering the phone was very pleasant and made sure she got many details to support my request. I was called back and a technician sent for the next day (I believe his name was Nick). He assessed the situation and found that the main panel needed to be replaced which would take two to three days to arrive in the mail. However, he went out of his way to track down a panel and install it that day because of my medical concerns (note: I didn't ask him to do that). He actually apologized to me for it taking so long (two hours approximately) to get the work done which included his driving out to pick up the part). Best service ever.

    Total HVAC Solutions - hvac - Updated May 2026

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