I walked into MacArthur Custom Framing to frame a photograph, photoshopped to look like an oil…read morepainting, printed on canvas. The photo is of my family on my wedding day. Barry the store owner immediately greeted me warmly. As I rolled out the canvas he was so complimentary of my beautiful family. This of course made me feel really good. He started pulling matting options immediately and showing me what we could do. I think choosing mats and frames is really hard. I am so appreciative when framing stores have folks working in them that can offer recommendations; after all, they do this everyday. Barry is an artist. He studied framing in Paris and researches frames every night! He has the most beautiful frames to choose from, from Italy, France, England, etc. I imagine Barry has the skills to help you with a small project or the framing of something really spectacular. He was patient, genuine and super friendly. I'm looking forward to picking up my framed piece of art in 2-3 weeks!

Very good service, great selection and elegant work done on multiple jobs over the past couple of…read moreyears.

I love the quality of the work they have done, I wanted it done in 2 days and they finished in 2…read moredays at no cost, reason i gave 4 stars is because they need more staff members, waiting in line is not for m

The frame does look good but do not expect to get anything fair if you go with Groupon. This shop…read morehas no price tags attached to the frames so the seller ended up charging whatever amount he felt like after I stepped in the shop. My Groupon was claimed to be worth $200 but for a frame that requires less than one hour's work I ended up paying an extra $100 plus in the end. Had I known this is the case, I would definitely not choose it at all, not to mention driving all the way from outside of town. I get it that the owner wants to use Groupon as a marketing channel but the way it is used is quite dishonest.

Holy cow, how do I rate something 10/5 stars?…read more Frame of Mine was fantastic. I came in with an annoyingly specific order, that I needed very quickly, and they nailed it. Communication and customer service was terrific, they were patient while we worked the order out and also provided very helpful advice. In the end, they even had the order ready a bit early. The finished piece looks outstanding. I will absolutely be returning for future orders. Jolan in particular was incredibly helpful, and a pleasure to work with.

Thoughtful customer service - they really took their time to talk through options and help me pick…read morethe best solution for my prints. Would definitely recommend!

I've had a number of works framed here and am always impressed with Mo's kind sensibility and…read moreservice. He really cares about pleasing his customers and takes great pride in producing the best work around. I also appreciate his patience in discussing options and cost and trust him with the most delicate of pieces.

I loved the service and how welcoming is the owner and artist Mo…read more I had no idea about what is the best frame for my painting and huge size pictures and Mo walked me through the framing products and all the possibilities, he was a great help and the end result was absolutely gorgeous, i fo recommande to try art and framing Co

I have used Washington Framers Workroom many times since 201, for both for DIY framing and custom…read moreframing. I have always been impressed by the quality of their work and the professionalism of their staff. They have been a huge help to me as I got work ready to deliver to numerous group and solo exhibitions. Some of my pieces are three dimensional paper works that present particular challenges. Staff at Framers Workroom developed a special structure to present my folded paper lenticular pictures. They have also framed my work in shadowbox frames. I have had times when I needed to get a lot of work ready at once for exhibitions and they've been wonderful helping me meet deadlines. They have a wide selection of mats and have given me great advice on selecting the best choices for each piece. As an exhibiting artist, I view them as valuable partners in my practice.

I've had a 7 of my photographs framed here in the past two years and initially I was really…read morepleased but their work does not age well. Two of my pieces are hanging in an exhibition right now that I had framed here exactly one year ago. The prints are warped and wavy under the glass now. I suppose I should have asked if they would mount the prints first but that is standard ( and they didn't ask me if I wanted it mounted so I assumed it would be). It's framing 101 with paper work- it will warp if it is not mounted and for the prices they charge they should have mounted the photos before framing. I'm horrified as I sold 3 of the seven I framed here and gifted another two - I'm horrified to think how those works look now. I am an actively exhibiting artist and I thought I had found my " forever framers" . I am very disappointed at the professionalism of this place and I do not recommend their services to anyone. --------Added IN REPLY TO THEIR RESPONSE on google : I have several pieces of photographic work framed over 10 years ago that are not waving under the glass. That is because the job was done properly. The works I have hanging right now have been stored in an air conditioned climate controlled space so blaming me here isn't going to work. Yes paper work will wave under glass if not properly stored but also if not properly framed, as you seem to know this then the you either 1-take the proper precautions while framing 2- bring it up and ask the client if that is a concern for them. I figured you were just doing it the proper way, I should not have assumed that is my fault. However at the prices charged for the work close to 300$ for each work and for what looks like a professional work space I assumed you would treat my work as the professional work that it is. You have one job as the name of the business implies. One can only conclude that you are cutting corners, cost saving or being sloppy, none of these are acceptable when it comes to business. A customer should not have to ask for the basics of framing BUT if they don't ask then it is your obligation to bring it up. Again you have one job- framing. As to writing this review before coming to you, the work is already hanging (embarrassingly) in a show at a museum. The other works have gone to their new owners (embarrassingly) and I have to live with knowing that the clients will think I delivered shoddy non archival work to them not realizing I was being taken advantage of by the framers. As I said I am a working artist and have been for a while, I sell work and have had work framed all over the world. This is the worst experience I have ever had. For the record - these prints are made a high quality archival photographic paper. A framer is the last stop in work being presented to the world and your establishment would do well to take that more seriously in the future. You are only as good as the work you put out into the world. That goes for everyone. What is done is done now. Coming to you when the show is over is pointless, my poorly framed work is hanging in a museum and my reputation is damaged because you guys couldn't do your job. Do better.

Beautiful work, and they honored a Groupon that wasn't technically supposed to be used for this…read moretype of frame. Just great service.

Excellent, quality work and fast turnaround by framing standards! Glad that I choose them.read more

If you are looking for a creative, top service and beautiful selection of custom frames, look no…read morefurther!! Preservation and Framing is the best of all worlds! Being a picky person, I can honestly say that they deliver top notch service to match all tastes! Matin is just amazing at creating stunning work and passionately suggesting new ideas. To her every customer is a VIP and she ensures full satisfaction. I am so happy with my frames!! Needless to say her ideas were more unique and beautiful than what I had initially imagined! This is my 5 star to go!!

Matin has done soooooooo many projects for me. Custom framing for my family photos. Custom…read moreframing consisting of newspaper articles and media headlines. I consulted with her my vision of framing the bust of my wedding dress in a shadow box. She came up with a museum worthy piece that is one of my favorite pieces of art in my home. highly recommend Preservation and Framing Services.

Best framing spot in Old town. Found them after a faulty framing job for another spot in old town…read more They really help me!

We walked in 10 minutes before closing to ask if they sold any of the parts needed to add wire to…read morethe back of a canvas to mount it onto the wall. The man who greeted us helped us immediately and gave us the parts without charging us anything. He also gave us advice on how to mount a large canvas. Very friendly, would definitely return for any framing needs.