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    MacArthur Custom Framing

    5.0 (2 reviews)
    Open 12:00 pm - 6:00 PM
    Updated over 3 months ago

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    11 years ago

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    11 years ago

    Very good service, great selection and elegant work done on multiple jobs over the past couple of years.

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    Washington Framers' Workroom

    Washington Framers' Workroom

    4.6(33 reviews)
    2.0 miTenleytown
    $$

    I have used Washington Framers Workroom many times since 201, for both for DIY framing and custom…read moreframing. I have always been impressed by the quality of their work and the professionalism of their staff. They have been a huge help to me as I got work ready to deliver to numerous group and solo exhibitions. Some of my pieces are three dimensional paper works that present particular challenges. Staff at Framers Workroom developed a special structure to present my folded paper lenticular pictures. They have also framed my work in shadowbox frames. I have had times when I needed to get a lot of work ready at once for exhibitions and they've been wonderful helping me meet deadlines. They have a wide selection of mats and have given me great advice on selecting the best choices for each piece. As an exhibiting artist, I view them as valuable partners in my practice.

    I've had a 7 of my photographs framed here in the past two years and initially I was really…read morepleased but their work does not age well. Two of my pieces are hanging in an exhibition right now that I had framed here exactly one year ago. The prints are warped and wavy under the glass now. I suppose I should have asked if they would mount the prints first but that is standard ( and they didn't ask me if I wanted it mounted so I assumed it would be). It's framing 101 with paper work- it will warp if it is not mounted and for the prices they charge they should have mounted the photos before framing. I'm horrified as I sold 3 of the seven I framed here and gifted another two - I'm horrified to think how those works look now. I am an actively exhibiting artist and I thought I had found my " forever framers" . I am very disappointed at the professionalism of this place and I do not recommend their services to anyone. --------Added IN REPLY TO THEIR RESPONSE on google : I have several pieces of photographic work framed over 10 years ago that are not waving under the glass. That is because the job was done properly. The works I have hanging right now have been stored in an air conditioned climate controlled space so blaming me here isn't going to work. Yes paper work will wave under glass if not properly stored but also if not properly framed, as you seem to know this then the you either 1-take the proper precautions while framing 2- bring it up and ask the client if that is a concern for them. I figured you were just doing it the proper way, I should not have assumed that is my fault. However at the prices charged for the work close to 300$ for each work and for what looks like a professional work space I assumed you would treat my work as the professional work that it is. You have one job as the name of the business implies. One can only conclude that you are cutting corners, cost saving or being sloppy, none of these are acceptable when it comes to business. A customer should not have to ask for the basics of framing BUT if they don't ask then it is your obligation to bring it up. Again you have one job- framing. As to writing this review before coming to you, the work is already hanging (embarrassingly) in a show at a museum. The other works have gone to their new owners (embarrassingly) and I have to live with knowing that the clients will think I delivered shoddy non archival work to them not realizing I was being taken advantage of by the framers. As I said I am a working artist and have been for a while, I sell work and have had work framed all over the world. This is the worst experience I have ever had. For the record - these prints are made a high quality archival photographic paper. A framer is the last stop in work being presented to the world and your establishment would do well to take that more seriously in the future. You are only as good as the work you put out into the world. That goes for everyone. What is done is done now. Coming to you when the show is over is pointless, my poorly framed work is hanging in a museum and my reputation is damaged because you guys couldn't do your job. Do better.

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    MacArthur Custom Framing - framing - Updated May 2026

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