I'm really surprised to see all of the positive reviews, because I had... probably the worst customer service experience of my life at Art Deco. If I could give 0 stars, I would. The full tale:
I brought in an original watercolor painting to be framed. The owner was very nice, and I selected a frame, mat, and UV-protective glass (which he said he'd throw in at a discount). I'd never had anything custom framed, so the price (around $200, I think) didn't seem crazy.
When I returned to pick up my piece, the owner had thrown in a disgusting-looking, bright orange double mat, which I had NOT picked out, just because he felt like it. In my shock, I took it home, but I hated it so much that I called another framer and asked if he could reframe it. The other framer, upon taking apart my supposedly high-end, custom frame from Art Deco, discovered that: 1). My original watercolor painting had been attached to the backing (a non-archival-quality scrap of foam core) with dirty scotch tape, 2). The materials were NOT acid-free and would have damaged my painting over time, 3). The glass was NOT UV-protective, and 4). I had been way, way overcharged given the quality of the job. The framer encouraged me to return to Art Deco and demand a refund.
I went back to Art Deco and asked for a refund, carefully outlining the points above. The owner flew into, well, a rage. He screamed at me for almost an hour. First, he insisted that I was wrong and the materials were of exceptional quality, including the glass. When I proved that I could tell the difference between UV- and non-UV-protective glass, he backtracked and said that he never agreed to use UV-protective glass. When I showed him the scrap of foam core that my painting was (still) taped to (the painting itself also had dirty fingerprints on it), he tried to rip it off, and made fun of me when I (painstakingly) removed the painting from the backing myself (the scotch tape actually tore a bit of the painting). Several times, he said that it was a terrible painting and didn't "deserve" to be framed well because it "wasn't Picasso." He flat-out refused to give me my money back because it was "custom" (even though it was total bait-and-switch and wasn't what I ordered), told me I should be grateful for what I got, threatened me, and screamed sexist and racist epithets (including that he enjoys overcharging white people and thinks they deserve it, which is why his prices are so high. His words, not mine).
After about an hour of this, he finally agreed to give me my money back and I got out of there. It was a very scary experience. Stay away from this guy. read more