In the interests of full disclosure, I've had the pleasure of knowing Dr. Paul Botelho personally,…read moreso when it came time for cataract surgery last year, he was the natural choice. Lest you think it's only due to personal relationship, Paul is also an instructor at Brown. Who better to perform eye surgery? That said, the overall experience was very positive, from scheduling to the exam process, then surgery, then billing question follow up. The actual surgery is done in batches, almost assembly-line styler. That may sound negative, but the staff was very attentive to all patients' personal needs and kept the process extremely organized so my mind was at ease knowing I was in good hands. Kudos to all the staff for a job well done! This office is highly recommended.

I have been looking for a good eye doctor for some time now. After visiting a few (and regretting…read moreit) I decided to give Advanced Eye Centers a call. I used to see one of the founding doctors years ago when I was young, as I've had eye issues all of my life. It was easy to schedule my appointment as I was still in their system after what had to be 8 or 12 years! They went over my insurance with me and explained what I'd be expected to pay at my first visit. I was able to get an appointment scheduled about two weeks out, but that was partly because my own work schedule is busy! I arrived about 10 minutes early and completed some simple paperwork. I was the only one in the waiting room and right on time was greeted by Dr. Michaud, an OD at the practice. My exam was thorough but quick, which was really great as I was in and out in about 30 minutes. I was able to get a pair of contacts in my new prescription to wear home and ordered a few months worth to be delivered to my house - super convenient. Check out was simple and easy. They do have an optical shop on premises which is convenient, but I chose to keep my old frames and they do charge a fee on top of the lense replacement charge if you aren't purchasing new ones through them. I elected to shop around for prices, so I didn't spend too much time in the shop. The doctor and staff were friendly and helpful and the practice was very clean. I had a great experience and will continue to visit them in the future.

I'll never ever go there again. They called me to go in…read moreearlier,because they had a cancelation. I said sure thing. Waited 45 minutes, they called me in for a 5 minute test. Then back in the waiting room. Waited another 45 minutes, then I complained. They called me in, just to shut me up. I was extremely patient and calm. They sat me in a room, Waited another 30 minutes. Nothing. No agnoligment that I was there. I got up and walked out. Waste of my time. If you want your time wasted, go there. They could of told me that they were backed up and can we reschedule, but no. She wanted to suck up the insurance. Plus she cancel on me the the week prior. Good luck to you. I'm done there.

I had a fantastic first visit here!! Everyone was friendly…read moreand personabl!! I feel like I know the personally. Yes, the visit was about 1.5 hours but I was never "waiting" for long!!! I had to wait for my eye to dilate and during that time I picked out my frames. ABSOLUTELY, EVERYONE THERE WAS FRIENDLY, KIND AND KNOWLEDGEABLE.

I honestly cannot say enough good things about Dr. Christina Herald at Fall River Vision. I have a…read morehistory of retinal detachment and chronic dry eye, so eye appointments usually come with a lot of anxiety for me, but from the moment she walked in she made me feel completely at ease. She took her time, really listened, and explained everything in a way that was clear, calm, and genuinely reassuring. I never once felt rushed, and it felt more like talking to someone who truly cared than just a routine appointment. Her attention to detail and level of concern were above and beyond what I expected, and I left feeling relieved, confident, and honestly just so grateful to have found her. The staff was just as wonderful, friendly, knowledgeable, and attentive the entire visit, which made the whole experience even better. I truly hope Dr. Herald can be my eye doctor for life because doctors like her are rare, and if you have any eye concerns, especially anything complex, you could not be in better hands! Can't wait to recommend her to all my family and friends. A+++

After more than a decade as a house-bound patient, I was told about Fall River Vision and Dr…read more Christina Herald's fantastic service. Dr. Herald will always have a special place in my heart. I booked an eye exam and she came to my home with her new and fancy portable eye equipment -- all in one bag. She completed a very thorough exam and gave me back the pleasures of working comfortably on both my computer as well as prescribe another pair of glasses so I can now see my family and friends clearly at gatherings. Dr. Herald is a special light in the world, and I think we all know that it is rare and wonderful to meet someone who considers their profession to be a "calling." The quality of her care is inspiring. My comprehensive exam tested my field of vision, checked me for glaucoma, measured eye pressure, evaluated me as to cataracts -- and gave me back peace of mind after so many years I was forced to neglect my eye health. As far as I know, Fall River Vision is the only company in MA and RI to come to patients' homes for eye exams and prescription glasses. I feel so lucky to be a patient now under the care of Fall River Vision and the warm office team that worked with me to get me back on track and to be able to take such joy in eye health once again.

Excellent ophthalmologist! The most sincere, caring and competent eye doc in the area. I had worn…read moreglasses for most of my life and Dr. Cote was the only doc to actually talk me out of surgery when I had requested it. Ethical doc in a clean, convenient location.

I've been going to Dr Cote for many years, and DrCote and his staff are great people. Dr Cote…read morealways takes his time, and explains the results of all the tests, and in detail. He is also a great guy!!

Dr. Mason is nice as long as you hang on every word he says. Don't tell him that you are still…read morehaving issues with your vision because he will blame it on your age and make it sound like it's all in your head. I went somewhere else and the doc got it right first time. I won't ever go back to Centrr for Sight because of Dr. Mason.

The eyeglass center spent a lot of time and successfully to fixed a broken pair of glasses and they…read moregenerously did it with our any charge to me. Thank you.

We like the doctors and tech's but it can be very busy. It…read morewould be helpful if the hours for the optical shop were posted online. Even the hours for the eye doc's and tech's is HARD TO FIND ONLINE

I had an appointment last week and it was very busy but my visit went well. The ladies in the…read moreoptical shop were great, very helpful and super friendly. I loved that they helped me make the right decision with glasses I'll be wearing for the next year or so. (the mask makes it so hard) I will most definitely be returning!!

I Quality Care is a very nice place they try to get everything they need in accommodated I wish…read morethey would just more on giving information on each insurance so when someone that has cheaper Insurance than me get something that's better than me to protect their glasses I should have been warned with the better insurance that I had to buy it for $3 as a copay what's that I would have bought it no one told me and now I have to go back and get a hot case so stuff like that waste my time waste my time at work waste my time at meetings and just I know it's a little things but they just need to be more alert with things just like they want their clients to be on time for the appointments more alert for the doctor it goes both ways but I do love high quality Care they get the job done they just got to learn how to all get the job right no names ....Thank you

The team was very helpful and Dr. Starosciak was helpful and thorough. Good to see them in the…read moreNorth End of New Bedford.

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

This issue caused us to be billed by bc/bs. This was a problem the office caused and the "witch"…read moreyelled out it was an accident. An accident that could costs us hundreds of dollars. I contact the John that replied to my comment and he has not responded. STAY AWAY!

Been going here the last 2-3 years. The doctor is very nice and discovered I was being misdiagnosed…read moreby my old eye doctor who kept telling me I had astigmatism when I didn't actually have astigmatism. The doctor fixes me right up I got new prescription and ever since I haven't had the eye pain or headaches that was having for decades going to my old doctor. Only issue is this place is limited with the eye glasses selection but that's no big deal.