I just got hung up on by one of the staff. She was very rude and disrespectful. She told me not to talk when she was even though she did that to me plenty of times. I was even on the call with my warranty company. I thought she was done talking and tried say say something when I was yelled it then I apologized and said I thought she was done. And to let me know when she was so I wouldn't accidentally interrupt her. Then she hung up on us. The technicians are good but staff is horrible. read more

Wish I had read reviews before we got them. They came through our home insurance company. Pretty much didn't do anything. Not only did the guy not sound at all confident, but he said he checked thing when he obviously didn't (said he checked the disposal but he didn't even run it), (said he tried cleaning but we watched him do it and he just poked at the hose with a screwdriver for 5 seconds). Don't ever use them. read more

Just don't. If you have warranty issues ask your vendor for anyone else. We had an appointment with them today and called to confirm only to be told we are being moved to Monday. They won't move anyone to service us and we have to wait for an opening, because they don't schedule enough people. It's a poor business plan obviously from their reviews. Previously they'd serviced our washer which took them 4 tries to get working again and STILL has issues, I honestly just gave up and deal with it because they don't know what they're doing. Lucky they got the contract with RC Willey or they'd be out of business I'm sure. read more

Im extremely pissed. Bought dryer through Best Buy. Control board went out a month and a half ago. Called right away, was going to take two weeks for them to even come out. So I had someone come out on my own dime before who checked everything and said it was the control board. I still had to wait for them to come out and be like "Yep its the control board" and order the part. Came out last week with the wrong part, not wearing a mask either. Part comes in today. Ive seen this dryer disassembled twice now, the part pops on within seconds. Cant have someone come out till Friday. I argue with them and the soonest is Wednesday. Quite literally I wish I had not bought any of my appliances through best buy. Lets provide an update: Its the 16th of September and another repair man came out with the wrong part yet again. It might be easier to just buy a new freaking dryer. Its the 24th. Again wrong part. Yup. This is just fantastic. Im about to make it my mission to find this business listed anywhere and everywhere and ruin any decent review score they have, including trying to have them removed as a repair business under Geek squad warranty. Make a woman who is recovering from a hysterectomy hang loads of laundry on a line for two months and Im now your worst enemy. I really hope I can get you to lose your contract and then maybe you wouldnt take the fact repair jobs are handed to you on a silver platter for granted. read more

Run away from this company as fast as you can. David came to fix our ice and couldn't figure out what was wrong with it. They replaced a valve that didn't fix the issue. They also replaced to auger that sits under our ice maker. After replacing the part, the ice bucket wouldn't sit flush with our fridge. I called and they told me as long as the ice maker is producing ice then it's not there problem and to get a hold of my warranty company. I called our warranty company and they said it sounds like a faulty part or a bad install and that it's up to the company to fix it. After complaining to management, David reluctantly came out and tried to fix it again. The whole time he was rude and complaining about how he shouldn't even be fixing it for us. He spent out about 10 minutes trying to fix it and left without it being fixed. Pros 1. On time to appointments 2. Management has been good to deal with Cons 1. David is super rude and doesn't take the time to figure out what's going on with the problem. Very impatient. 2. Same initial issues exist. Fridge was never repaired correctly 3. Company won't fix their mistakes. Blames the issue on Whirlpool or Home Warranty company. If you need a band-aid job then this is the company for you. Look at all there other reviews. They do not stand behind there work and will find any reason to blame it on everyone else. Caused more issues then fixed. See my attached photo of the bucket not sitting correctly after they replaced the auger under it. read more

Total Appliance Service - This is how the drawer sits after replacing the auger below. They won't fix it because it's making ice. Before it was 100% flush. - Appliances & Repair Near Me - Centerville, Utah

We did not choose to work with Total Appliance as our washing machine is under warranty so the place we bought it sent them out. We have had several issues with the machine and even had some work done on it before (by another appliance company) as per the manufacturer suggestions. The same issues came back so the place we bought it sent Total Appliance out. The repair guy could not have been 25 years old but bragged about having 20 years experience. When he was questioned about it, he claimed he had been working with his dad since he was 5 years old. Not quite the "experience" I was hoping for. We showed him a video we took of the issue so he could see it for himself. He then preceded to tell us the washing machine was not level which is causing all the noise. Knowing it was level (I leveled it myself) I asked him to level it. When he returned from his truck with his level, he put it on the machine and stated "well, it is level." He then went on to say that the floor is crooked and that the pan the washer and dryer is in is causing the issue. I asked him if the floor was crooked, wouldn't we just adjust the pegs the washing machine was sitting on to compensate for the "crooked" floor? He said that wouldn't work because the pan is causing the issue and he sees it all the time. I told him our last machine sat in that same spot for 15 years and never had this kind of an issue. He said it's because washing machines were built better back then. I told him I didn't agree with what he was telling me and that the floor was not crooked. He then said the machine we bought is cheap and he would not have recommenced buying it. He then suggested two other brands we should replace it with. The guy made no attempts to even correct the issue, he literally just sat there and looked at it without removing a single screw, panel or anything. After making all kinds of excuses, he decided to blame my house for the problem. Are you kidding me?!?!? When I called the place I bought the machine to see what else we can do, they called Total Appliance to obtain the details and were told there was nothing wrong with the washing machine. I then told them what we went through with Total Appliance and they agreed to send out another repair company. I also suggested they take Total Appliance off of their approved contractor list as they were making them look bad. The only good that came out of this, is that I didn't have to pay them to waste my time. I will never use Total Appliance again as I have absolutely no faith in their business. Do not use this company. read more

THIS IS ABSOLUTELY THE WORST COMPANY TO DO BUSINESS WITH. This company was assigned by a home warranty company to repair a microwave. After missing the first appointment it was rescheduled. They came, 'diagnosed' the problem and ordered the part. They returned 1 week later to make the repair. The 'over the stove' microwave was was taken down and disassembled on the kitchen island. After an hour they realized they ordered an incorrect part. They indicated that the correct part would have to be ordered and asked if they could keep the disassembled microwave on the island until they came back. I said definitely not so they reinstalled the microwave over the stove. I called them a week later to inquire about the status of the on-order part. THEY SAID THEY WERE NOT COMING BACK. Do you self a favor, avoid them like the plague!!! read more

Total Appliance should not accept service contracts for Tooele. They would only send a technician out one day per week & were often scheduling out several weeks. The first tech who came was rude to my mother & misdiagnosed the problems. We then wait weeks, with no communication, for parts to come. Finally a better tech came out, diagnosed additional problems & told us more parts would be ordered. After nearly TWO MONTHS I called to find out what in the world was going on & was told our service ticket had been CLOSED! Again, NO COMMUNICATION! The whole process was a joke and I would never recommend this company OR Landmark Home Warranty to ANYONE! read more

made an appointment with Lowes (they are subcontracted for warranties) for them to come out 1/2 between 8 and 12. They called at 9:15 on 1/2 that they would be out between 12 and 4. When I got upset they hung up on me. I called back to confirm they would still be coming of which they did confirm. 3:45 I called an Noone answered. Called lowes back and filed a complaint and requested follow up as I feared they would not show. 4:15 I called again and they finally answered saying my appointment was moved to Thursday. I told them I was confirmed with this morning and they said th best they could do is come out tomorrow. This has now cost me an entire day of work worth more than $300. I work in a nursing home as a PT assistant. So, now my 20 patients that were supposed to be seen today will not be seen and are missing out on care because this company decided to move my time without consent and then move my day without consent. read more

Avoid this company! We had to use them through our home warranty company to repair our dishwasher. They didn't call before they came like they said they would, didn't even say they were from they company when I answered the door and worst they left things worse than they were before they came. After "fixing" the dishwasher they forgot to plug some hoses back in before turning on the water and it caused water damage. We took pictures and contacted them about compensation for damages. They said they'd look into it but now they won't return our phone calls or emails. read more

We scheduled a dryer vent cleaning and an AC service at the same time, in person, at the home show. At the time, I informed them that my dryer vent went from the basement up through the roof, and they said no problem. When they came to do the service, the kid complained the whole time about the dryer vent going through the roof, didn't bring a ladder and had to use ours, and then claimed he knew nothing about the AC service being scheduled and "didn't have the stuff to do it". And then complained some more about the dryer vent. They also charged us more than they said they would. I was excited to use a family business, but these guys are lacking in customer service. read more

Terrible, absolutely terrible! My home warrantee plan assigned my work to them for dishwasher repair. Several weeks and they never contacted me. When I finally got through to them, the woman on the other end kept putting me on hold to try to find my order. She finally scheduled me for today between 10:00 and 2:00. They never showed. No follow-up call, no nothing. Now struggling to get the contractor changed through my warrantee company. read more

I only give them a one star because their employees were always friendly and kind to talk to. Other than that, hands down the worst company I have ever dealt with. I have had to go through them twice for repairs for samsung appliances and both times was a horrible experience. They order wrong parts, fix wrong parts, and a scheduling nightmare. I went a month without a fridge before I went elsewhere. read more

Blames customers and frequently misses appointments. - They looked at, but never fixed our dryer. They never scheduled a follow up to install working parts so I rescheduled a follow up on December 23 -they never showed; Again rescheduled on December 26 they never showed again! They blame Best Buy; I talked to Total Appliance directly about finishing the repair, and as usual they lied that they would come on Jan 3; On Jan 3 I called and Talked with Total Appliance directly They told me I had a cash out offer that I did not accept from Best Buy so as expected, and as usual - no repairs are happening from this company! They refused to function as a service company! All in all, after months without a working dryer, I was forced into accepting a replacement from Best Buy. read more

This company is terrible. My water heater went out and the warranty company contacted them to replace it. Long story short, they never returned my calls and I had to tear out and replace it myself and hire another plumber to install it after having no hot water for 5 days. Don't use them!!!!! read more

Installer for Lowe's. Poor workmanship and did not even meet building code (galvanized pipe directly connected to copper fitting). They would not even come look at it. They do horrible work and won't stand behind it. Run! read more

If you want anything to be scheduled as promised, you are apt to be terribly disappointed. 1. I ordered a dishwasher From Lowes on June 28th. It was on Lowes Centerville dock on July 5th. Total Appliance was notified, and called and made an appointment with me to deliver (proving they had my Phone number). 2. Day of appointment the technician called me (again on my phone number) and said he would be out as soon as he picked the dishwasher up from Lowes. In short time he called me back and said that the dishwasher was not there ( had the confirmation from Lowes that it was.) I was told they would be back in touch with me to set a new time when they found the dishwasher. 3. I called Lowes customer service several times and they always promised to get back to me and never did. other than to tell me the dishwasher was in the store. On August 4th I called Lowes once more and raged on them for never calling back. @ day later I get a call back saying that they had the dishwasher and had notified Total Apliance Service. 4. This Monday (this being written on Thursday, Total Appliance called and I set an appointment for this Morning Before noon. We had changed all our schedules to accommodate and cleared the work area for the technician. At 12.00 they had not been here. I called Lowes and found that it had not been picked up. I then called Total Appliance Service, I was told that the technician had been to my home and knocked & found no one home and that he had called and now one answered. Neither of those is true. I sat in a chair not 3 feet from the door with phones in hand (All our phones keep a list of all calls) they showed no one had called. I asked that they have the tech com back and work late to do the job as promised. They refused in no uncertain terms. Conclusion on my part is that these people get all their work from 3rd party sources which will take the heat when they do not perform. It is evident from their review standing that they do not care about the customer(final User) they will get their referrals any way because of the agreements they have with sellers. I happen to own installation, repair, Maintenance company, with service and installation technicians covering 7 Western States. These folks are of those that give Repair @ Service companies such a terrible reputation. And worst of all there may be an atmosphere of dishonesty as I was told less than the truth. A Drive installation is what I experienced. A technician possibly drove by my home and took a picture showing the date and time. After that who knows where he went. The technician reports back to his supervisor, that he called and knocked and she posts it when in fact, taking the picture is all that happened. I am only posting this because if I don't nothing ever changes. read more

Worst customer service I have ever experienced. We have been without a wash and dryer for 5 weeks. They call you, put you on hold and leave for the day. Not kidding! read more

Lock up your tools. Their repairmen don't come prepared, borrow your tools, and then steal them. When you call to ask about it they give you the run around and promise to get it returned but here it is 3 weeks later and no sign of my tools. The only reason I went with them is because my home warranty made me otherwise I would have found a more affordable company as their quote was twice as much as local companies. read more

Like other reviewer's experience with Total Appliance Service Inc., I was also a victim of horrible experience with them as well! I went through my warranty company for a plumbing issue and after confirming that they have a licensed plumber, I was able to get an appointment. On the day of the appointment the company called and had to canceled because the plumber was stuck on another job and won't be able to make it to the appointment. Rescheduled for the next day. On the day of the appointment, I called in to confirm the appointment and the rep assured me that Doug the plumber was scheduled to come out to my home. Of course, during the scheduled time slot of the appointment, no one showed up! Couldn't call the company bc they close at 4PM and the appointment was scheduled between 4-6pm!! This company is a complete joke to work with! In the event that your warranty company assign you to this company, request for someone else. Don't waste your time with them. If you are paying out of your own pocket definitely go somewhere else! Not worth your time or hard earned money! This company is terrible and wasted so much of my time as I had to take time off work for the appointments that never was. Twice!! read more

The final tech to come out was very nice, professional, knowledgeable and embarrassed of the previous situation. I also told the warranty company of how Amy, the manager claimed they could lose their contact if they came out after a ticket was closed. The supervisor I spoke with was appalled and said in no way would that ever be true. She mentioned forwarding my experience and recommending looking at finding a new contractor. Amy, you and your team frankly suck. read more

Beginning of November I scheduled warranty service on my Frigidaire refrigerator cause it was freezing stuff. They scheduled me for November 23. Came out tech said maybe a control board was bad and left. On December 9 he returned with a board changed it and left. Fridge hasn't worked since. Called and the soonest they could get me back in was December 29. I went and bought another fridge which is kept in my garage because this fridge won't work now. Morning of December 29 they call and cancel and say I'll have to wait until Jan 5. Totally unacceptable. Lack of knowledge to fix it right the first time, and very poor scheduling practices. Frigidaire should be ashamed to have them as a warranty provider. read more

Do not use these people....they could care less about you....they love to blame the customer when it completely falls against this so called company.....never ever again..... read more

Absolute worst company and service ever. If your thinking of calling, stop now. If you've already called, cancel; you will end up saving time as they probably wont even show up to your scheduled appt. anyway. If I could somehow give negative stars I would. read more

Shitty family company... Terrible..stay away... Not very knowledgeable at there job...cheap parts replaced on a home warranty...

HORRIBLE!!!! This is literally the worst repair situation I've ever encountered. Total Appliance was dispatched by my warranty company and the simple replacement of a regulator and manifold on a Wolff range was a 6-week process. I only wish I had read the reviews before even letting them start. Horrible!!!! They don't even deserve a star... read more

Worst experience with a repair company I have ever had! We just needed our GE dishwasher fixedz. This company and the tech assigned to us is a joke! First the tech said he could not come to our location for a week and a half. We scheduled a appointment and he said he would give us a 15 to 30 minutes heads up when he was on his way. Never showed up. Called the company and they said he rang the doorbell and and no one answered and left. very weird we did not see him on the two seperate cameras on our home. He straight up lied to us. He then said give me the model # and I will order out the part I think is needed. waited 3 weeks and never heard a call. Called the office back and they had the nerve to tell me the tech had been calling everyday to get the model # I gave them 3 weeks ago to order the part and that the part was never ordered. I got pretty upset and called GE got the other company that was assigned earlier in the year that was actually a professional and legit company. They have a appointment within 3 days and have the part at their office. Avoid this company at all cost!! read more

These people are THE most unprofessional people I have ever dealt with in my 40 years plus dealing with plumbers. They lie. They promise and then lie again. DO NOT WASTE YOUR TIME WITH THESE PEOPLE. I used these people through my warranty service and called on a Monday for an appointment. They could not schedule me until Friday. I said I need something sooner. They insisted. I reluctantly made an appointment for Friday, I had read all the horrible one star Yelp reviews, but crossed my fingers that they would uphold my far in advance appointment. Wrong, I should have followed the advise of all these negative reviews. Next time, Yelp will dictate my choices for contractors. This was for a simple bathtub leak repair job. I called them Thursday to confirm and they said all is set, in fact, due to my address, I would be first in line of my 10AM-2PM window. I was glad. I canceled many events to be ready for the plumber. I called on Friday, the day of the appointment, to see where they were in sending me my promised plumber. I was put on hold for over 20 minutes. Finally a second woman said she was checking and put me on another long hold. She finally returned to tell me the plumber called in sick and I have to reschedule. I said this is not my fault and this is NOT acceptable and demanded a plumber today as promised. She said not one was available. She said Monday, I said no! I told her forget it and to cancel the entire event. I rescheduled through my warranty service another plumber for the following week. AGAIN, DO NOT WASTE YOUR TIME WITH THESE IDIOTS! read more

As you can see by all the other 1 star reviews, this company is horrible. Their service techs are worthless and dishonest & must get kickbacks for writing up reports that allow my warranty company to deny my repair claim. In 2 months I was forced to pay them $120 for 2 service calls on a 30 yr old fridge(required by my warranty company). When tech would try to order a new part for repairing it, he discovered parts for a 30 yr old fridge were longer available. He lied on the diagnoses saying either it was a issue which wasn't covered(1st service call) or (2nd service call) even though tech inspected frozen food in the fridge report said temperature in fridge was working fine. Being forced to pay Total Appliance to be lied to is adding insult to injury! read more

DO NOT USE THESE GUYS. They are a complete joke. This was by far the worst experience I've ever had with a company. Our fridge has been broken for almost two months now. They keep giving us the run around and either never show up or tell us they need to order parts for the fridge. I made an appointment for 4 days out. I called the day of and they said they tried calling me to tell me they were booked that day and had to reschedule. When asked why I never got a voicemail or an email, they said they had the wrong number but didn't call the secondary number I gave them or the email. They then scheduled the appointment for a week later in the afternoon. The morning of the appointment, he said he was at the door. When I told him the appointment was schedule for the afternoon he said he finished early and couldn't come back later. He "diagnosed" the problem on the phone and said he would order a part and be back in a day or two. Two days later, after we hadn't heard from him, I called and they said it would take a week for them to get out there. He finally showed up at the correct time. However, he took 5 min to look at the fridge and said he had to order the part and would be back in a day. I called the office the next morning and they said they couldn't come for another week. When they didn't show up a week later, I called again and they said someone had called and canceled the appointment. Again, DO NOT USE THESE GUYS. They are a complete joke. read more

WORST APPLIANCE REPAIR COMPANY ON THE PLANET!! This was the worst experience ever! My contract was with Assurant Solutions which is the worst protection company, maybe EVEN worse than Total Appliance! I had a similar experience sent out a total incompetent service Technician who deemed my microwave unrepairable and it was fixed by my fiance with a $35 dollar part at a later date. Then to my washer repair nightmare, after being told that it was repairable it took two weeks of me calling to find out my parts were backordered to then have my basement be flooded from me using my washer after being advised by the same service technician that I could use the washer until my parts arrived. I am out time plus $1400 dollars for a disaster clean up to come clean up the flood! If you are looking for a reputable honest company, don't use these guys! I would love someone to have saved me the heartache of this happening to them! I didn't really have a choice due to the company who held my contract hired them, however as a consumer you have a choice, DO NOT USE THEM! read more

These guys have been great to work with. We were about 2 weeks outside of our 1 year labor warranty and they waived the $95 service fee.

This is the worst company ever! DO NOT USE THEM! The techs are incompetent and cannot do the job. We had a plumber come out to my house, he couldn't fix the problem and we were told that we had to expose the wall in my shower to fix the valve. After hours of work, we removed the wall only to have the plumber come back with a different plumber who said we didn't need to expose the wall after the company and previous contractor plumber told us to. NO COMMUNICATION! The company didn't reimburse us for exposing the wall neither did they reimburse us for other fees because their plumber was too stupid and switched off the main valve to our complex and not the one for our unit. This company is terrible and doesn't take care of its customer. Good luck with future business, I'll never recommend anyone to this company. Now we are out hundreds of dollars because of this stupid company being ran by morons. Thanks roger for taking care of your customer, we pay your salary! read more

Came out to look at our broken dishwasher under our home warranty since it broke right after we moved in. We informed him that it keeps running and had flooded the basement ceiling beneath it, so we had turned the water off to it and unplugged the appliance. He plugged it in and turned the water back on, did his assessment and then left. This caused my basement to flood yet again and ruin the newly replaced ceiling drywall & beam from it flooding before. I've called multiple times and they haven't taken responsibility for this new damages and just say they'll look into it and someone will call me....they haven't. To top it all off, this incompetent technician reported that the dishwasher does not fall under home warrantee because it was beyond normal wear and tear. I literally used it less than 5 times before it broke and have been using the other dishwasher the rest of the time since there are 2 in this kitchen. read more

In response to Kristee J., this company is an abysmal representation of customer service. First, it took someone more than 2 weeks to call me back. I called these jerks over 5 times (leaving voicemails) and NEVER got one call back. I finally got them on the phone. They had some moron come out and assess that my A/C wasn't working "cuz it just needs a quick cleanin'" that cost me an extra $50 and didn't do jack $hit to fix the A/C. Then I had to wait another two weeks for a different moron to come out and "assess the problem." He figured out (allegedly) that there wasn't enough refrigerant in the system. And, of course, didn't bring any refrigerant with him and had to go back to the shop and would most like come out next week. A week goes by, no phone call. Nothing. It's been over a month dealing with you imbeciles and I'm going with somebody reliable. Please go out of business and burn to the ground. I've missed three days of work because of you idiots. If this is a "family company" then it must be because you're all inbreds with an average IQ of 40. GTFO. read more

Seven weeks and they still have not been able to fix a washer. Many days of missed work waiting for them. Sometimes they show up. Sometimes they don't. They never fix the washer. More parts need to be ordered and but after waiting another week they don't fix the problem. We would not use this company again under any circumstances. It would have been cheaper to replace the appliance than have them come out every week to add charges and not fix the appliance. Seven weeks at the laundromat and counting... read more

NEVER USE TOTAL APPLIANCE, even if your warranty people send them. Call your warranty issue company and ask for a change. One day shy of four weeks to be told our fridge was not repairable. No compassion for personal needs. Three different repair men, four appointments at their convenience and then waiting for approval for a replacement. They do not listen to you, they know better. They did not use diagnostic tools to find the source of the problem, just guess at the problem. Lost the order for parts. Don't waste time with them. DO NOT ALLOW TOTAL APPLIANCE IN YOUR HOME. read more

Terrible to work with they said they needed to order parts for my washing machine and it would be a couple days. It's now been a month and a half and still nothing. The part they ordered was sent to their old warehouse was their first excuse. They scheduled another day to come fix it and never showed up. After I called them again they said that it was on back order and they scheduled another day to come fix it. I called them day of service to make sure he was coming out and they said he would be at my house next and once again he didn't show up. Do not use they are terrible to work with when the guy did show up to diagnose the problem he seemed annoyed that he had to be there fixing my washer they never called me to say they weren't coming or that something was on back order. Go somewhere else. Not worth it. read more

I see this company has one star as a review, that's because there is no way to write a review without atleast one star. So if I could they would get negative stars. This company is terrible, now I can only judge them on the Technician they sent out, they were assigned by Best Buy, Wich does not look good for Best Buy ! So the tech sent out from this Total Appliance Incompetence Inc. is Horrible, He took so many things apart and looked confused, He was contanstly calling his main office for help. At the end of the visit he advised me that He needed to order parts and that I would be advised. One week later I had not Heard from him or the company or Best Buy, so I called Best Buy and they advised that there was NO Report ever handed in ( My food was already spoiled and I can Not use my fridge this entire time ). This tech send in pictures that are NOT of my fridge that show Tostitos Salsa and a Roach, FALSE !!!! I do not use Sals a of ANY TYpe and I have No Roaches. He could NOT diagnose the Problem because The Technoician and the Co. Total Appliance Idiots are Incompetent. If this company is Evere Assigned for your Fridge or Any Appliance repair REFUSE THEM Entry, They are NOT GOOD !!!!! He also made "Advances towards My Wife" Do Not trust these peo[ple with Your Wives Alone in the House and or Any Single Female Alone !! These people are NOT reputable and should Not Be Trusted Under any circumstance !!!!!!!!!!!!!!!!!!!!!!!!!! read more

You guys are pretty much the worst company to work with. From figuring out what's wrong - which was a fail three times. Still broke. To ordering parts and not having them in because they are on "back order" and took almost three weeks to get parts in. Then the guy comes out and says he fixed the problem. "I ran it through twice and it works great!" To finding the basement flooded a half hour after he left. Just pathetic. I always request A&E and tell anyone I know about how awful your service is. Your techs are morons. Your service sucks. I would never recommend anyone to use your services ever. I will be posting this same review all over online. Thank God for Lowes and their protection warranty and their awesome customer service. They have saved me when you Total appliance have failed me. Truly. Everyone watch out. These guys are in it for taking as much time as possible ordering wrong parts and charging Lowes up the butt while never fixing the problem. I will only use A&E from this point forward. And just as an FYI. This was NOT just a one time service. It was several services and they were all the same. Pathetic!!! - also known as Affordable appliance. Changes their name quite often as they have a bad rep. read more