I had Total Appliance Service Inc. Assigned though my home warranty for my water heater. I had read these reviews and was a bit nervous to have them at my home. The initial diagnosis took a little longer than I had hoped for. I called the office and the girl explained she wanted a properly qualified tech to come and that was the soonest day. I accepted. They arrived on time as scheduled. The tech Jason, put booties on the make sure as to not track anything on my floors. He did his diagnosis and discovered a leak, advising I needed a new water heater. This was a Friday late afternoon. He explained he needed to get authorization from the warranty company be reassured me they had the water heater in stock and would be able to replace it the following week. That Monday the warranty company advised me of the portion of out of pocket expenses that would be expected. I questioned some so I called Total Appliance Services. The individuals that could provide me answers were in a meeting but I was promised a call back before the end of the day. Less than an hour later the OWNER Roger called and we when over all the expenses and made adjustments as needed. The next day they showed up and replaced my water heater. He was about 30 minutes outside of his time framed but did call and provide clear expectations. read more

After using this company recently to repair my washer I had to hop onto Yelp and rave about this company!!! It wasn't until I got on here that I saw their horrible reviews. Honestly I was blown away!! They were the most professional and knowledgable company I had ever used. I've lived in several places in the United Stated and have used other companies throughout the years and Total Appliance is by far the best I have ever encountered. It took the tech Roger about 3 days to get out to my home and check out my washer (way better than the week and a half to 2 weeks I've waited in the past.) Anyway Roger informed me that it needed a part and it could take a few weeks to get here...that's what they all say!!! Really though as a military wife I was used to waiting for one thing or another and I'd gotten by on a lot less. However, a week later I got a call from Amy (Who's awesome. She's one of those people you could just talk to as if she was your best friend!) they scheduled Jeremy (Who is a riot!) to come out 2 days later to put the part in and that was that...washer was good as new! I would never use another company now that I've used them! read more

I do not understand how this company has such horrible reviews!!! I called Total Appliance last week on Monday afternoon and was able to get a technician out the very next morning to look at my dishwasher. It ended up being a pretty simple part that needed to be replaced. He ordered it that Tuesday and was back on Thursday to install it. The technician that came out was so nice. He was professional and dressed in a nice uniform in a well labeled van. I had a few companies out before I found out about Total Appliance and after numerous visits and a ton of wasted money, they were never able to get my problem solved. I would definitely recommend Total Appliance Service to everyone I know. I honestly don't understand how these other people had bad experiences. read more

Total Appliance has been the best to work with! They have replaced my water heater and my dishwasher. They had to rework the pipes for the new water heater because we purchased a larger unit and they did a fantastic job! They brought in new pipes/parts and got to work quickly. Even better for me was hauling away the old water heater and cleaning up wood scraps left behind the old unit when our house was built 18 years ago. With our dishwasher experience my technician found the leak under my sink - not the reason for the call, and fixed it when he installed my new dish washer. He went above and beyond both times! I would be using them again! I have had GREAT service multiple times. read more

My fridge had a frozen condenser drain - I was referred to Total home care Services based on my warranty. They called me back quickly to schedule an appointment. The technician Shayne came exactly the time I was scheduled for, was very professional - emptied my fridge and diagnosed the problem within minutes. He fixed the issue in less then an hour. And set my fridge to the proper temperature so the freezing wouldn't happen again. He also gave me additional info on maintenance not only for my fridge but my AC to cut my heating bill. A huge thank you! I will call Total Home Services of Utah for all of my future appliance needs! read more

Total Appliance Service Customer Service is Awesome! Total Appliance was sent out to our home by our Home Warranty Company to look at a washer that had gone out. They came within the time frame listed for the repairman to show up at our house. He was very professional. An issue with the warranty company required "Roger" the Service Manager at Total Appliance to call the Warranty people no less than 5 times. Each time I spoke to him he was kind, professional and could be counted on to act on our behalf. Roger went the extra mile to help work things out. Roger is a Rock Star! We will for sure use them in the future. read more

These guys will treat you right! They had serviced my A/C earlier this year, and just recently my A/C coil built up condensation, due to a minor installation issue, and fried some of the electrical components on my furnace. When I contacted the company about the issue they were quick to respond. They were very understanding and were willing to stand by their work! Not only did they fix the issue they also went above and beyond to ensure my family was comfortable in the heat. I wouldn't hesitate to use these guys again in the future. I also would like to note that R. Hughes was a wonderful person to work with! read more

My Samsung refrigerator ice maker would turn into big block ice, when refrigerator was on warranty Samsung refused to repair it, luckily I had Lowes extended warranty. Lowes was very great honoring their warranty, and sent the work order to Total Appliance service located in Keysville Utah. Mr. Sheldon the service tech came by and diagnosed the problem and ordered parts, few days later the company called me and set up an appointment to install the parts. Now the ice maker is finally fixed. This company is great and my special thanks to Mr. Sheldon who is very experienced and competent technician. read more

I have used many home appliance repair companies in the past and I have really liked working with Total Appliance Services. As a person with rental properties to manage I appreciate companies that will work around tenants and their schedules this can be very frustrating. Jason has been the tech that I have interacted with, he is informative, patient, and will educate on what parts have failed what they do and why they are important, he is also honest as to if an appliance is worth putting money into. read more

Lance Christensen was who came to our home and installed a new furnace and central air unit. He was very knowledgable with all of our questions. ( There were many ) He was prompt, friendly, very informative. He told us exactly what he would be doing and explained everything perfectly. We will use Total Appliance Service again in the future. And will be asking for Lance Christensen. He did an A +++++ job for us. read more

I LOVE YELP REVIEWS, out of 12,000 service calls last year, all they post are the few low scores, where peoples warranty company didn't give them what they wanted. something we have no control over, if they would post the good 11,992. its sad that you have to pay for a good score, yelp is a format for slander and racism, we have proven that most bad reviews are not valid. those that are, we will strive to correct. read more

The technician, Shane S., was very professional and helpful in his review and repair of our dryer. He arrived within the window period stated. While explaining the reason why the dryer was not working, and repairing it, he also gave solutions to prevent the same thing from happening again. His tips were very helpful, and I would definitely recommend this repair service. read more

These guys are great! We needed our dryer fixed and they were prompt, courteous, explained everything so I could understand, (without being condescending!) worked fast, and the repair cost quite a bit less than I was anticipating. They had to come back with a part the next day, and only charged me for one trip. We will absolutely use Total Appliance Service again! read more

Total Appliance installed our new dishwasher on 6/22 and would could not have been more pleased with the service. The installer discussed other services available and as we were moving into a new home and had a few other issues, we were able to book an appointment right then and there. We are very pleased to have found Total Appliance! read more

Total Scamsters, want to make money off of imaginary issues, are hand in glove with insurance company like American Home Shield and Choice Home Warranty. Poor workmanship, Over priced, Bad Service and Very bad customer service If you get them through your insurance - ask the agent to switch them for someone better read more

I really don't understand these bad reviews. I had a tech out to my home because my dryer wasn't heating at all. The technician that came out was nice and professional. He even had the part with him to fix it the same day. I was up and running within about 30 minutes! I would definitely recommend Total Appliance! read more

Again, a great repair. on time, right parts, great service. I dare any one to compare, some people and their reviews. read between the lines. this company doesn't play games, just get to the point. I've gotten to know them and their business over the years, Awesome people. Thank you. read more

One more great job, house #7, tenant called early this morning, no heat, by 9am, furnace was up and heating, way to go Total. we have 427 rentals. Total takes care of all our heat&air, plumbing, appliance repair and duct cleaning. you got my back, I got yours. keep up the good work read more

I had Total Appliance Service this afternoon. They were friendly, courteous, knowledgeable, and arrived on time! Not only did I receive exceptional service when I called, but during the whole process. I certainly would not hesitate to call them again. read more