I took a chance on Zina's with a Groupon purchase. I was able to be scheduled for a MUCH NEEDED…read moremassage right away. Zina's co-shares a location with a hair salon and spa. I was unsure where to go so sat around for a while after I arrived - then finally asked a hair stylist to contact Zina's. Someone came to get me shortly thereafter. We went up to the 2nd floor where the massage rooms are. I needed to use the restroom and was amazed by how large the space was. My masseuse directed me to the massage room we would be in. He told me to take a seat and asked why I was there or what I needed, something to that effect. I told him I'd recently moved and all my joints ached. He left me to get undressed and on the table, then returned shortly for the massage. I'd say overall it was an excellent massage. I'd let him know during the session I liked a lot of pressure, which he mostly provided for the rest of the massage. After the massage, I felt like new person and my joints no longer ached. Overall, excellent visit. I've never had a male masseuse before and I do feel I was a little uncomfortable about that, BUT, I cannot deny how good my body felt afterward. I'm working on getting over myself, lol.

Overall great experience. Particularly the massage from Travis and the pedicure. The massage used…read morevarious techniques and even stretched me and was phenomenal. The mani/pedi was perfect and water temp was just right. The facial had all elements to be great but I prefer the esthetician to tell me each step and give me choices before just applying product to my face. But she was super sweet. Only other feedback is that estheticians shouldn't smoke right before a service because you're in such close proximity. Zina herself is amazing. She truly knows customer service and is so in touch with her staff and the entire experience. She is the life and personality of this spa. Overall total recommend!

Christy Greiner is the very best nail tech! My nails have never felt better after her pedicure.read more

I came to the spa to get a custom 60 minute massage, French gel manicure, and regular pedicure. It…read morewas a lovely way to celebrate my birthday and get ready for my wedding coming up :) Every time I visit the spa, it's a luxurious service, the staff are kind and welcoming, and the service is top notch work! This time I went, my service for my nails ran late than expected, so I ran late to my next appointment, but nonetheless, I really love the nails I had for my wedding!

I recently had a deep tissue massage with Corey, and I can honestly say it was exactly what I…read moreneeded. From the moment we started, I felt a genuine connection -- Corey really listened and tuned into exactly where I was holding tension. I told my friend, I wasn't sure what I expected, but my session with him was exactly what I needed. He worked through my shoulders with expert precision, targeting every knot and tight spot until the relief was undeniable. I walked out feeling completely revived, like a weight had literally been lifted. If you're looking for a therapist who combines real skill with a warm, intuitive touch, Corey is your person. I'll absolutely be back!

I am extremely disappointed with the service I received from Melody. My 60-minute appointment was…read morerushed and poorly executed, especially when compared to my daughter's session. The Main Issues: Shortened Service Time: I wasn't called back until 1:20 PM. Melody then left the room for over 5 minutes just for me to remove a robe. The massage ended at 1:44 PM, meaning I received less than 20 minutes of actual service. Lack of Effort: Despite being a full-body massage, she never touched my legs or feet. She simply left a towel over my head, as I was faced down saying she didn't want oil to get on me, which is why I was naked, I think she dint want to come in contact with my large curly hair as a black woman. Wasted Add-on: I paid an extra $25 for a special CBD oil add-on. However, the oil used on me smelled exactly like the standard oil used for my daughter's massage, which was included at no extra cost. It provided no additional benefit or effect, and when I asked her about it she said the CBD balm is better and feels like icy-hot for $15, never attempted to accommodate me in real time as I questioned the no effects feeling of the oil. Contrast in Service: My daughter was added to the schedule last minute and saw a different therapist (name similar to Meda). That therapist was wonderful--she took her time, provided a full-body massage including the feet, and focused on the requested areas. The spent the entire 30 minutes with her hands and elbows massaging and added hot towels to her service. Conclusion: Because of the poor quality and rushed nature of Melody's work, I chose not to leave the $20 tip I had originally prepared for her. Instead, I requested that the tip from my total charge be directed specifically to the other therapist for her excellent service. My daughter plan to return in a few weeks and want Meda again, I am nervous to even think about booking again at this time.

10/10 Service! I was…read morevisiting from out of town for a cruise and needed a little help with my bikini area before setting sail. Online booking was quick and easy, and I appreciated being able to share additional information ahead of time so they could better tailor my service. From the moment I arrived, I received a warm welcome. The service was efficient, yet I never felt rushed. I got exactly what I asked for, and the experience exceeded my expectations. Chloe was fantastic! She has such a friendly demeanor, and her expertise was immediately evident. She minimized discomfort, and our fun conversation was the perfect distraction. When I return to Baltimore, I'll definitely be back to try some of their other services. Locals are truly lucky to have such professionalism and charm right in their city. I'm officially ready to rock my itty-bitty bikini and cruise away! Highly recommend Chloe and her team!

I've gone here only a few times but for the services I got, I wouldn't think about going somewhere…read moreelse. They recently moved to a new location and it's so nice and relaxing. The staff there are very welcoming too. I went there for a wax and my first spray tan. I called them a few different times to ask questions before my appointments and they were able to answer any question I had and make my nerves go away!

I had an AMAZINGGGGG experience at this Black-Owned spa in Owings, Mills!!! The space is absolutely…read morebeautiful, beautifully decorated and SPOTLESS! For the services I really enjoyed the 60 min Balance & Stretch massage with Michael. I felt so relaxed. This was much needed. Secondly, I enjoyed the Platinum Hydrafacial Treatment. My skin was very vibrant and happy afterwards. Nakia is amazing at what she does and is very knowledgeable. I was so relaxed I did not want to leave but certainly looking forward to returning.

BEWARE- I would not recommend Serein Aesthetics. They have cancelled my appointments twice, despite…read moreknowing that I drive an hour to get there. Their services are already overpriced, and even when they do honor your appointment, punctuality seems optional. A 9:00 a.m. appointment has meant not being seen until around 9:20. To make matters worse, the receptionist has been rude and snarky, and the building itself has an unpleasant smell. For the prices they charge, I expected much better customer service, professionalism, and respect for their clients' time. Especially, when You Are The Business. After being inconvenienced twice, I'll be taking my business elsewhere...and suggest the same for you. Updated after response - General platitudes drafted by AI aren't enough, change your approach to business, if you wish to excel.

I've been coming here for about a year and consistently had great experiences with Sarah, but I…read moreneed to speak on a serious safety concern. I came in for a hard gel removal and was told they would soak it off with acetone. I requested filing instead, since hard gel cannot be safely soaked off. The person I believe is the owner/manager dismissed my concern, said filing would "take too long," and insisted soaking was the only option. This is not just a preference issue--it's improper technique that can seriously damage natural nails. I left without the service and later had another technician confirm that soaking hard gel is not a safe or correct removal method. If a salon offers hard gel, they should know how to properly and safely remove it. This experience made me seriously question their practices.

0 STAR RECOMMENDATION: This review comes from a relaxed and non frustrated experience: please do…read morenot go here for your safety It's been over three months since I've gone to get my nails done so I decided to give my self a treat yesterday, 11/19/2024. Being that this nail has been my decision to patron for the past year, I decided to come back. I'm not going to get into detail, but I didn't know that I could have not paid at all after being cut so badly. As a man who also doesn't do this often I had no knowledge of how to take the situation especially bleeding and still being "treated with care". Today 11/20/2024 after talking to a few female friends they told me to go back to the salon and get refund and leave a review. I don't have that much time to leave a review so I decided to politely go speak to the owner/manager about this matter at hand and to get a refund. I went in to speak as calmly and collected as possible for I was not upset just hurt!!! Literally!! Not emotionally but physically HURT!!! And the owners VIBE immediately changed after I spoke to her my concern and showed her pictures.. She asks to see the actual cut, so I'm showing her it's in a band aid after I treated it for disinfection but She still rips it off angrily (no exaggeration) and then begins to insult me saying "people come here and get cut all the time and they no complain" "Your not a man you look a like a woman " she kept repeating these things to the point I had to tell her to be quiet before I called the police. No one should pay money to be CUT and bleeding leaving a nail salon and then to be shown the type of disrespect is insane and completely no care to the customers. Please go at your own risk.

I had the most amazing head spa experience, and I have to give a huge shoutout to Karis! From the…read moremoment I sat down, she made me feel completely relaxed and taken care of. Her technique was incredible--so soothing yet thorough--and you can tell she really knows what she's doing. The entire experience felt like a reset for both my scalp and my mind. The massage was beyond relaxing, and my hair felt so clean, refreshed, and healthy afterward. Karis paid attention to every detail and made sure I was comfortable the whole time. If you're looking for the ultimate self-care treat, I highly recommend booking with Karis. I'll definitely be coming back!

I am not trying to put anyone down, but I felt like I was looked down upon with very unprofessional…read moreservice. It was a disaster. When I got there, she asked me to come back at 6 pm. She wanted me to leave my daughter up front with the door not even shut, but I made sure I shut it, so I waited outside with her until the time and left. My daughter's hair was done for a wedding into a bun with side-swept bang. A 5:30 pm appointment lasted two days until the early afternoon the next day, 3 more hours from 11:30 am after leaving at 9 pm the night before. When I got her that night, her hair was just washed and blow-dried with the appearance of lint. She didn't touch her hair until the next day. I believe she put other customers in front of her. She told me curls would hold and her hair was not easy. Her bang did their own thing after removing the wrap holder at 4:30 pm that she put in place after leaving the shop. My point is if she did not want to do my child's hair, she should have stated that in conversation and text before the appointment was made. I truly thought it was another shop I booked my appointment with until I compared the addresses. For my daughter's first hair salon experience, I felt sad in my own feelings, but I know my princess loved it.

I came in to the nail shop opening weekend in great need of a pedicure. I was blown away by how…read morelovely and peaceful the atmosphere of this nail salon is, it definitely gives spa vibes. The nail shop it self is very nice, clean, and welcoming, with calm music to help take you to your zen. That first pedicure last and looked just as great as the first day the ENTIRE time. I have now come back for a second pedicure and the consistency of great customer service and friendly staff is still present! Prices are very affordable, which is great! The attention to detail from staff in all aspects, is amazing. Just stop by and get your ZEN on, it is definitely worth the trip and you will be sure to come back and tell everyone you know!

The customer service is horrible! Bedside manners I have never seen before. I took my money…read moreelsewhere! I walk in they had just open. I told the big Asian lady what I wanted. I sat down. I waited for 30 mins nothing. I ask when I am going to be service. She said oh I was waiting on you. You thought you was being cute and funny this morning. Yes, the other nail salon got the last laugh. They got my money! Close this establishment down!