Omg I would give -1 stars if I could. My husband had to go…read moreout of town for a funeral and wanted to plan something special for me for Mother's Day. He doesn't know anything about spas or pricing, so he called over to the four seasons. All they had available was a 20 min hydrofacial (bc it's a busy day, duh). The issue is that they charged THREE HUNDRED AND SEVENTY FIVE DOLLARS (yes, you read that right - $375) for a 20-MINUTE hydrofacial. Aka someone rubbed lotion on my face for 13 minutes. when I inquired about this very exorbitant bill, they said - this was the price agreed upon via email, according to our dynamic pricing. (In a very rude, snide tone, with a fake smile). I called my husband who said - yes, I agreed to that, but I was told you would have access to very nice amenities for several hours. LOL! Very nice? Yes, I know the four seasons name SHOULD have very nice amenities. This locker room was so small and so crowded that I couldn't even walk 1 step without bumping into someone. The person giving us a tour kept apologizing for how messy it was ("sorry, it's a really busy weekend for us") - no towels out, etc. there is a small hot tub - sorry, that's not exactly novel. There are two lounging areas. One with three chairs that look out onto... nothing, just a window with frosted glass that you can't see through. Six lounging chairs, and one small table outside that does have a nice view. (This is the only view in the entire spa). They have a small sauna room also. Nothing out of the ordinary, and not up to expectations for what is supposed to be a four seasons spa. On top of that, every single person in that spa was sitting/lying scrolling on their phones. In what world are phones allowed in a spa, let alone in a "clothing optional" hot tub room??! So I paid four hundred dollars for 13 mins of a facial massage (which WAS nice) and then sat outside at a random table for an hour. left quickly because there wasn't anything else to do to kill time. I just cannot believe that a place can charge that much for a service. Totally inappropriate, waste of money, do not recommend.

I loved the Spa at the Four Seasons Hotel in Baltimore. It's beautiful and very relaxing. The staff…read moreare kind and helpful and they were celebratory when they found out we had just gotten engaged at the hotel. My attendant was awesome and I felt very welcomed. My favorite part is the vitality pool, heated stone chairs, sauna, and lounge. It was great to relax with those amenities. Everything was extremely clean. The vitality pool/sauna area is separated by gender and clothing optional. However, phones are allowed, and while it is fine to have one in a robe pocket, phones should not be out when others are around, especially in an area like that. But that is allowed, so be wary. Our massages were fine, but nothing we would rush back to or pay for again. I'd want to try a body scrub or wrap, my typical spa service. I'd also love to visit in warmer weather and use the outdoor pool. I am very much looking forward to returning.

Regina was an absolute delight. Her studio is incredibly cozy, welcoming, and beautifully…read moredecorated, you can tell she puts real care into every detail and truly prioritizes her clients' comfort and satisfaction. I'll 100% be booking with Regina again.

The spa is lovely and calming. I enjoyed my 60 minute massage. I was able to schedule and reserve…read morean appointment using ClassPass.

Phenomenal massage! Love got my husband and I in last minute on the same day/afternoon. She did an…read moreincredible job and was very professional-best massage I've had in a long time...highly recommend!!

The atmosphere was okay, but the massage itself was very weak and felt rushed. I didn't feel any…read morerelaxation or relief afterward. For a place that charges these prices, the staff should be much more attentive and professional.

We enjoyed our anniversary trip. When we checked in, we were upgraded to a suite. The room was…read morewonderful. Everything was clean and comfortable. During our visit, the manager sent a bottle of Prosecco and goodies to our room for our anniversary. We went to the pool on Saturday but we could not get loungers. We did enjoy the pool and bar area. On Sunday, we were able to secure lounge chairs near the pool. The workers at the pool area were extremely helpful and friendly.

At these high price points, I was expecting an uber luxe experience; instead, I was met with musty…read moresmells, faulty plumbing, dirty linens, and incessant noises that made resting quite difficult. I should have known to lower my expectations and suspect something was awry when I noticed the wilted flowers in the foyer. Apparently, the flowers are refreshed on Thursdays, so I just arrived on the wrong day. But there should never be a wrong day to arrive at the Four Seasons! The air in the hotel lobby was hot and stagnant; I was expecting a cool and aromatic experience upon entry, similar to the Intercontinental or the Sonesta. I tried to ignore the decaying flowers because I was greeted warmly by the doormen and the front desk. I was surprised that I had to ask for slippers as I presumed those, mouthwash, and other toiletries would already be in the room. None of those items were in my room. Shockingly, the robe in my room was dirty! Housekeeping apologized and replaced it within 15 minutes. I was also surprised by how rough the towels were as I am used to Frette and linens of that ilk. This is also supposed to be a resort & spa hotel but it did not feel that way at all. I was also surprised by the brand of soaps and hair products they use here: they smelled like clay. The lotion left a gritty feel on the skin. The products were French (called Codage): Je n'aime pas ça. I went to the gym and was surprised they did not have bar pads for the barbells. If the Portland Harbor Hotel can offer pads for the gym equipment, the Four Seasons can too! In fact, I'm surprised they did not have weightlifting gloves. I was happy to see the orange-infused water and the scented & pre-moistened cold compress clothes. That was nice. The pool was closed for the season, so I could not do that. There was a complimentary sound bath session that I could not partake in since I did not order my room directly with the hotel. I'm not that thirsty for a sound bath but I was hoping to take a regular bath; the hotel does not offer bubble bath. The Portland Harbor Hotel does! I decided to take a shower instead but the faucets are not property calibrated: the hot water is cold & the cold water is hot. Then I tried to rest but I kept hearing doors slam at night and more slamming in the morning. I just assumed it was other guests (since there was a convention this week), but when I went to check-out, I noticed the hotel staff slam a door to a room that only hotel staff have access to near the elevators, you can hear the slams at each end of the hotel corridor. This hotel needs to invest in sound mitigation. I was really hoping for a far better stay as I was contemplating a work retreat here. This was my first experience at a Four Seasons property and it was shockingly disappointing. Baltimore deserves better. This felt more like 2 & half Seasons.

The process to redeem the gift certificate is not clear and there is a lot of text communication,…read morewhich I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space.

TL;DR: Don't buy a gift certificate/card from this place…read more Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time.

The owner is super kind, super attentive, and super prompt. The prices are fair, in my opinion. My…read moreone wish is that she'd offer deep tissue massage, but beggars can't be choosers. I'll be going back.

Aliya is amazing. My wife always comes home refreshed and rejuvenated. 90 minutes is perfect. And…read morethis makes a really great gift for her. Dave B., Federal Hill

The ladies at the castle are amazing. I love coming to this place .It feels like home!read more

From the owner: We offer ionic detox foot bath, Reflexology hand/feet, Massage full body or chair, Mani/Pedi, Ear…read morecandling, Paraffin dip, Facial & beard treatment waxing, Supplements and more

From scheduling to check out- this place was amazing! A hidden gem right in Fells Point! I…read morescheduled two 90 minute massages for myself and my BFF who was here from CT. Anthony was a pleasure to work with to arrange the appointments! Both of our therapists - Miya and Angel were really unbelievable! We are life long massage people- and were blown away! We will be back and we HIGHLY recommend to all!

This spa is the definition of relaxation. You immediately get offered drinks and the vibe is just…read moreperfect. Miya is a life saver! My back was desperate for a good deep tissue massage and I came out feeling like a new person. Highly recommend to anyone looking for high quality treatments! Will book with her again!

I received a facial and a massage at Tranquil Traditions. The facial with Jada was wonderful! She…read morechecked in with me throughout the treatment and was gentle with my skin. I felt rejuvenated afterwards. The massage was not as good. I warned the therapist that I have arthritis and needed a gentle massage. I said it three times in the process of the treatment. Regardless, the therapist put her full weight on me and shook my leg and knee out, which was painful. It was too fast for me to say anything, but it was hard for me to move after the treatment. She did not check in with me during the treatment. She also didn't bring water to me, but left it in the next room. I stumbled walking to the room where she left the water. Lastly, the receptionist smirked at my question about the other business there, and gave me a cryptic answer. I didn't feel welcome following up.

I had a decent experience here. The venue is very nicely decorated. They have a beautiful sitting…read morelounge and massage room. The customer service was great. I was a little thrown off by the comfort of the massage therapist though. She had on casual, everyday clothes rather than a traditional massage therapist's attire and wasn't very personal. Also, the music didn't seem to be therapeutic. When I'm getting a massage, I really like the whole experience of it being professional and even spa-like. She did a great job, except that I wound up in more pain upon leaving. I may have been tense during the massage as it was a bit chilly in the massage room...