The customer service at this location is absolutely horrible. I waited over 35 mins on line to then…read morebe told he won't take me because he doesnt do returns. I stood there and forced the issue until he budged however the first employee in the kid's section refused to open to alleviate the crowd with only one cashier. The cashier who finally rang me up would not tell me the manager's name. I asked multiple times and he walked away. I will NEVER shop here again.

The Law in the State of New Jersey requires that we pay taxes on furniture, food, car,…read moredrink...etc, but NOT ON SHOES AND CLOTHES. But, when you shop at ZARA at Willowbrook Mall in Wayne, New Jersey, They charge you taxes on SHOES AND CLOTHES. It needs to be reported.​

The staff was friendly, store was clean and organized, place was a good size. Place has good…read morediscounts as well

Simone at the Willowbrook Mall location was a great help to me with an online order that was pretty…read moremuch dismissed by a customer service representative.

I like to be acknowledged when I'm in the store, even if it's just a simple hello. Ask if I need…read morehelp or offer to hold my things because I've accumulated an arm load of items I want to try on, and you are even more awesome. When my sister and I came yesterday around 3:30 pm yesterday, both workers at Ann Taylor greeted us and asked if we needed help. The store was kept impeccably neat and organized and it did help that not many other customers were shopping. However, some of their items are starting to reach pricey IMO. $100 for black pants that pick up lint? Eh, I'll pass. Then again, I did see a pair snakeskin print heels for less than $20 but they were final sale and only in size 9.5.

I haven't shopped here in years but decided to pop in cause I was told they have great fitting…read morejeans. The staff was so so and more concerned with merchandising the floor than helping any customer. I had an issue with my card at the register and the store manager had zero interest in helping me. She rolled her eyes said no and walked away. I had to ask her cashier to go get her while I was the phone with the credit dept and finally she started acting like her role. I have worked in luxury retail for over 10+ years and I have never treated a client or been treated like this before. To be honest, I don't think I'll ever step foot inside a Abercrombie again. All this attitude for no reason.

Every time I shop at a&f in Willowbrook Mall it's always something. Today imma just complain about…read moreit out loud. I don't understand why is it 2017 being a bigot or racist is acceptable among these companies. I came in the store with my mind set on spending money. Not caring or worried about the sales or discounts. I was standing in line waiting my turn where the cashier , while folding pants asked me sounding aggravated can he help me . Before he scanned the item he stated there will be no discount on the item I said that's fine. He stated it again as if he wanted me just to leave . I told him it was okay and once again as the price came up . I wanted to cuss him out but I just smiled and pulled out straight cash . Listen this shouldn't be acceptable anywhere . No matter the color , race ,appearance, or gender ..for the person who came to spend money no matter the cost . This A&F is the worst, the people are never nice or welcoming

Do not come on a Friday, Saturday or Sunday it's just not worth it. Wait for dressing room was long…read moreand the store becomes such a mess. Not only that but the employees complain about customers in front of you, not cool. The others talk about their weekend plans with work inappropriate language. Not professional at all, I know it's a mall store but come on. This store is small if you compare it to a Jersey Gardens XXII or Garden state plaza but they carry the basics.

Do yourself a favor and either go on off-peak hours, or shop it online. The wait for the dressing…read moreroom was about 20 minutes, not exaggerating. The store is pretty well laid-out, but their sizing is confusing and their rack setups doesn't really make sense. Not the kind of place to get in and out of. The line for the cashier was also long, but it moved faster than the dressing room one for sure. I was trying to locate a pair of pants for my daughter, who had grabbed a wrong size, and was told by the clerk "they're in the heritage section". Well, that may make sense to YOU because you work there, but how am I supposed to know where that is? I had to get another person to help bring me to the rack. And these pants were shoved in under some other stuff, I never would've found them. Not a fun experience.

Let's get one thing straight, I love love AF. I still have my very first tshirt I brought when I…read morewas 17 and driving. Been spending lots of $$$ mostly here, But lately they lack customer service and the quality of their clothes. Why is it costing so much to buy a sweatshirt when it's not even thick? Or a tank top and have it rip the second day from wearing it. Or a thin sweater to have it cost $88 , have I gotta say, I wanted to try to use the pick up feature they had online so I didn't have to pay the $7 shipping fee is such a waste of my time. but for me to get there at 7pm at night, and not hitting the crowds and not leaving until 8:30pm was such a drag. There you have 3 people on the floor, a manager not existing and a cashier that didnt know what she was doing. Do they not care about their brand name anymore? This store really depressed me. Never go there after 7 because there's no one helping you, they would rather stand there and talk about others, and it'll take you 30-45 mins to check out even if there's only one person ahead of you. Next time stick to online shopping.

I never get mad in stores, but today I was so angry at the poor work ethic I observed, and the…read moregirls that were in LALA LAND.I walked in the store and noticed two co-workers not helping me at all and just standing there gossiping about another co-worker that has a bad attitude because she is stressed out about having two jobs, and that she needs to leave the Abercrombie job or the other job if she wants to have a better attitude. During their nice conversation, they did not offer any help to me in the store (it was the first time I've been there in years). The worst part was when I went to pay, there was about three people in line ahead of me, and only one cashier, while the other two girls that worked there walked by casually and WALKED TO THE BACK WHILE THE OTHER CASH REGISTER WAS EMPTY, WITHOUT CARING! I couldn't believe my eyes. Is this what they call work ethic and caring about their customers? Is it normal to see employees just walk into the back together almost holding hands looking like they are going to play dominoes , while there is a long line and an obviously empty cash register that is available to take the next customers? If I worked there and saw that long line, I would have quickly rushed to the cash register to take the next customer so the line would go faster. Instead, they are in LALA LAND! I would really love to have this job actually, if all I need to do is stand there, talk crap and look pretty! They lost a purchase today, because I was more angry than the thought of wanting that sweater.

I'm recovering from major surgery and was able to take the escalator up and wanted to take the…read moreelevator down because I am unable to navigate the down escalator. I approached three separate employees who answered, "I just work here" I finally found a manager who had to request permission for me to use the cargo elevator. What's wrong with the system?

One of the better selections stores for a Nordstrom Rack. Two very well stocked levels. There is…read moredefinitely a larger female selection of clothing than male. The shoe selection here is great. There is ample seasonal and homeware in this store location. Decent sized section for accessories and baby-toddler clothing. Depending on the day lines can be long, especially during the holiday season. Parking is hit or miss depending on the business of the other stores in the center.

This location is a hit or miss for me, in my experience. I…read moream a former employee of a Plato's Closet and I think this location does not give the fairest prices, in comparison. Also, you have to get there right when they open, unless you want to be waiting all day for your clothes to be reviewed. I am not sure if this is a staffing issue, or what. The quality of the clothing, when you shop, is okay. But I've been to other Plato's that have better quality items for sale.

I don't know why I didn't read the reviews before I wasted my morning. Please do yourself a favor…read more Just put your clothing and used items into a donation bin for people that actually really need it and appreciate it. The place is a total scam. It's a bunch of garbage that they sell and then when you bring in good clothing, some of it with the tag still on they say that they don't buy anything that isn't geared towards young adult adults. Really because there was a bunch of brand new sheein stuff in my bag they proceeded to tell me they only buy items like Abercrombie and Finch. This place is a complete scam. Don't waste your time. It's horrible. They should be ashamed of themselves.

So humiliating and rude. The owner - or manager - an older Asian lady OPENED MY CURTAIN while I was…read morenaked, without permission, to get one of the dresses I was trying on for another customer. When I told her how uncomfortable I was and that I was rushing out she only apologized because I was visibly upset. The sizes run small. I usually I'm a medium or a large and one of the dresses fit me. What a horrible rude and disgusting store.

If you're in a pinch for a formal dress, you may want to check this place out. They do have a lot…read moreof dresses, but they're not the best quality (especially for the price). The salespeople hover over you as you go through the racks. I swear they're terrified that the dresses are just going to fall apart. The lady that helped me didn't let me search through the rack for my size and insisted she zip me up in the dressing room because the "zipper is fragile". Something that's strange is that the whole store is always final sale for no reason. They accept no returns or exchanges under any circumstances so make sure you really inspect the dress you take BEFORE they swipe your card.