The grand opening had to be one of the best grand openings ever. The staff are so enthusiastic and…read morewon't judge what's on your feet. The prices are the most reasonable. Honestly they are better than kicksclusive in Garden state. I just got my turf orange jordan 1s and it was one of the best experiences ever. Definitely going back.

I went to this store for the first time today and was overall confused by the entire experience…read more The associates seemed sad to be at work and unwilling to help customers. The main reason I didn't purchase anything was because all the inventory was over 50% above market price. These are not special "collection" sneakers either and I found them on Nike, footlocker, stockx, etc as normal msrp. The associates also kept mentioning how all sales are final and there are no returns- kind of sketchy and makes me think these products aren't real. One final mention on how sketchy this store is, they had "Dior" and "Louis Vuitton" purses and duffles marked below $1000 but as someone in the fashion industry, they are at least $1500. 100% a fake business and fake products.

I just left this place and I am so annoyed. I had a coupon for $15 off $50. I decided on 2 shirts…read more When I check out my total was $51.49, the shirts happened to be on sale. Freaking awesome. I hand her over the coupon and she tells me that'll be $49.78. I looked at the total and I am thinking wait, something's off. My total was just $51.49 how can it be $49.78 after I just gave a $15 off coupon. Turns out this bullshit company doesn't acknowledge sale items and priced the shirts back to original price. UNBELIEVABLE!!!! I left the shirts on the counter, that really pissed me off. Prior to this I was at JCPenny, they honor coupons on top of sale priced items. TORRID GET YOUR SHIT TOGETHER. I won't be shopping Torrid again. Their crap is too damn expensive anyways.

Rude management will literally be the reason I never step foot back in here again. I shouldn't have…read moreto feel bad or that I'm bothering the workers for a dressing room to be unlocked. If you hate your job get a new one !! Also "know it all" management that talks down to customers is just totally unacceptable. I'll stick to the Clifton location

I always come here with my cousin every single time we come to the mall. He even got me an early…read moreChristmas present. I love it. A new addition to my collection and it's limited edition only for Hot Topic.

Okay I only shop here for mostly the jewelry or the Chockers, because I'm a chocker person, I love…read morewearing them. The prices of the store I think should be dropped some because most of the things in there are tad bit too pricey. I don't like the clearance section much, because everytime you go back there you never find anything that fits you. Well it would probably fit you, but not me. I also go in there for there Corsets as well they have some hot corsets as well as skirts. I mean smokin hot. The sales assoc. are very nice/ friendly helpful people. I the store is about medium sized. They have a wall that has band t-shirts on it. I'm pretty sure you can find any band that you can possibly think of on this wall. They have neat looking sneakers. I like there sneakers alot because i can get away with making the checker pattern out of my laces. Well if you have money and you're into the punk/ sk8er/ goth scene then Hot topic is for you.

I typically do not like shopping in-store because the process can be time consuming and the lines…read moreare long. However, because of Janelle, the store manager, I was able to have such a phenomenal and exceptional experience at Windsor. Not only did she greet me upon coming into the store but she was able to help me get every clothing item and shoe on my list. I thought I'd have to go to other stores, but thanks to Janelle's help, I was able to get every item I needed and the items that were not available in store or in my size, Janelle was able to assist me in ordering the items from the store website. Needless to say, Janelle is very knowledgeable and is definitely an invaluable person to the company. I was more than happy to spend my money with Windsor due to her expertise and friendly personality. I will definitely be returning.!! Thank you Janelle.

One of the worst experiences I've had shopping at Windsor in the Willowbrook Mall. First off the…read morestore was a complete mess! Secondly there is not one manager or stylist on the sales floor to help with anything! Lastly the young lady Jada on the register has the worst attitude and she looks like she hates her job and does NOT want to be there! Tomorrow is my birthday and to purchase my items I showed her my BDAY discount barcode that was sent to my phone which was a screenshot so I wouldn't have to look through all my emails. She would not accept that! So I went through all my emails just for her to tell me I can't use my BDAY coupon on sale items! Why are there rules for a BDAY coupon! She should have honored my BDAY COUPON ITS MY DAMN BDAY! NEVER SHOPPING THERE AGAIN!

I have been in this store a few times, I don't really have any serious complaints. The only thing…read morethat I have observed is that sometimes there can be really long wait times to ring up your items. I'm not sure if it's because they encounter technical issues with their POS machines or what. Anyway, they have a manager there called Haniss...not sure if I spelled his name correctly and asked for his name before I left the store, but what a gentleman. He relieved the lines and was highly professional. These are the little things that makes you want to return to shop. In general, it's a great store and very clean for the most part.

The customer service at this location is absolutely horrible. I waited over 35 mins on line to then…read morebe told he won't take me because he doesnt do returns. I stood there and forced the issue until he budged however the first employee in the kid's section refused to open to alleviate the crowd with only one cashier. The cashier who finally rang me up would not tell me the manager's name. I asked multiple times and he walked away. I will NEVER shop here again.

PROS: Clean and organized, variety was plentiful, prices were as expected…read more CONS: Nobody greeted us nor did they ask us if we needed any help OVERALL: Amazing store; but they need to better their hospitality

Dear Alo Corporate Customer Relations Team,…read more Please forward this complaint to the regional manager responsible for your Willowbrook Mall store in Wayne, New Jersey. On October 10, 2026, at approximately 3:20 p.m., I attempted to make a $226 purchase at this location using my Chase debit card. The transaction was declined. The associate assisting me explained that the store puts the transaction through, it gets declined, and the customer then has to call their bank to release it. She described this as something happening because of the holidays. This explanation left me confused and embarrassed. I stood at the checkout counter calling my bank over a $226 purchase and felt humiliated by how the situation was handled. I am requesting a clear explanation of the payment procedure the associate described, including whether this is an actual Alo policy and whether Alo's payment system or my bank declined the transaction. I subsequently called and spoke with a manager named Manny. I explained how embarrassed I felt and expressed my concern that, as a Black woman, I had been treated poorly because of my race. I want that concern taken seriously and investigated. When I asked Manny for the store's identification number, he said no. When I asked for the corporate office phone number, he again said no. I then asked him directly whether he was declining to provide that information, and he said yes, telling me I could go on the website. His response made an already upsetting experience worse. After explaining that I felt humiliated and potentially discriminated against, I expected respectful assistance and a way to escalate my concerns. I am requesting: * An investigation into the checkout interaction and Manny's handling of my complaint. * A written explanation of the payment procedure described by the associate and whether it is applied consistently to all customers. * Confirmation of the Willowbrook location's internal store ID. * Preservation and review of any relevant transaction records and available surveillance footage. * A response from the regional manager or corporate retail leadership explaining your findings and how this will be addressed. Regardless of the reason for a card decline, customers deserve dignity, courtesy, and respectful assistance. Please acknowledge receipt, provide a complaint reference number, and respond within five business days. Sincerely, Candice M.

This was a big store in Willowbrook mall, very nicely designed, bright and clean. It was also well…read moreorganized. There were few fitting rooms in the back side of the store. They had lots of apparel and accessories for both men and women. There was also a rack for items on sale. Their products were excellent quality, made with comfortable sort fabrics. But their are all pricey. Lots of associates were available in the store helping out customers and also tidying up the clothes. The register was very busy but they were quickly checking out customers. The associate at the counter was fast and efficient, while also being friendly.

I love this staff and I love the products (obviously) - my credit card statements will back that!…read moreBeing a curvy thing my whole life, I honestly quit buying denim the second they came out with yoga pants in college (of course at the time I was in college so they were cheap and terrible and you could absolutely see my skin through them). INSERT lulu!!! And this store in particular is very helpful, polite and they don't treat me like an old millennial which is very important to me! Black Wunder Under is the Go To!

Went here tonight to purchase a suit for work and couldn't have been happier that I did. The store…read morehad a great selection of name brand suits at very good prices. The manager helped me match my suit with shirts and ties and was very pleasant and helpful. They had a pretty big selection of shirts and ties at good prices as well. The store also had a decent selection of shoes at prices that would be hard to beat as well. The best part was that they tailored my suit it under an hour while I had dinner in the mall. The tailor was great too and did a good job. Due to the good experience they have a new customer. I would recommend this store to anyone in need of a suit or any accessories.

I have personally purchased two different suits with tailoring and they have done a great job.read more

Great service. I came in with a fossil needing a battery repair and had it fixed within minutes…read more The team let me know of additional concerns when taking care of my watch and gave me guidance around taking proper care of my watch/leather band when near water. Overall, a fantastic experience. Would recommend.

First time here...quick service...professional. I gave 4 stars because I think $25.00 for a watch…read morebattery with only a 2 year warranty is excessive.

Yes, I am a fan and it is my perfect location when last minute gifts are needed. However; a sign…read morewas on the self that read everything in the store 50% off. Majority of my items the cashier rung up 50% as what the shelf advertised but when she got to the last item I asked her and the "discount on that item"? No answer on that that item. She asked me at first twice was my items going to be paid by cash or by debit or credit card? First time I ever heard a cashier be so concern was my items being paid by cash. That was strange to me. I said credit card. So when I arrive home I look at my receipt of payment and I look on the bottom on the item and on the receipt it was no where's indicating like the other items it was sold to me for 50% off. I kept calling the phone number that is on the receipt on the top and its quite obvious they took the telephone off the hook. The cay after it just keeps ringing. No answer.

Update: was contacted by corporate with a heartfelt apology for the service and given a voucher to…read moremake amends. the customer service received by corporate was great.