Cancel

    Open app

    Search

    Macy's Backstage

    3.3 (3 reviews)
    Closed 10:00 am - 9:00 pm

    Macy's Backstage Photos

    Recommended Reviews - Macy's Backstage

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    3 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 7
    Oh no 0

    Ask the Community - Macy's Backstage

    Coco's Chateau

    Coco's Chateau

    (82 reviews)

    $$$

    There are not enough words to describe how wonderful my experience at Coco's was!! 100 plus stars…read morethey deserve! Joanne the manager is beyond belief! Her expertise in the fashion world is beyond compare Her caring Her dedication made it possible for me to be wearing my dream gown for my son's upcoming wedding!! I shopped everywhere and found nothing! When I called Joanne She immediately said come in Ive got you Trust me and from that call and that first visit she found me the gown and made it all happen! I knew I struck gold! I was measured by Joanne and the gown was ordered and within a couple of weeks it arrived and I was fitted by the one and only Maria The seamstress with hands and eyes of pure gold!! The best!!! She worked her magic and today I stood in front of the mirror trying not to cry happy tears! They were so happy for me and so complimentary!! Beautiful they said Just beautiful! This team knows cares and makes it all happen in such a way that I cannot possibly describe!! I dreaded another shop but as soon as I heard Joannes confident warm encouraging voice I knew I was headed to the shop that would be the one and I was correct! Call them!! Go in!! Youll be so glad you did!! The selection is tops The quality is tops The customer hands on service is superior Thank you to the best team around!! Superheroes they are with hearts of gold and I am Forever grateful!!

    Quite possibly the worst customer service I have ever encountered. I made an appointment to shop…read morefor MOB gowns. I showed up on time for my appointment and was greeted by a very aggressive sales associate who told me that they did not have any dresses in the color I needed in my size and that because it was the end of the season they could not order anything for me. Let me say, I am a misses size 16. So not sure if that was a play here but she proceeded to show me one or two awful dresses she might be able to get. She told me she would get dresses in January for the next season. When I asked if she would still be able to get them by my daughter's April wedding I was told it depended on the gown and she wouldn't know until then.Well, that's not reassuring!! I was pretty much turned away. Complete waste of time. It is fall/holiday season! You would think they would have a selection of gowns for the holiday season, especially in dark green.... But nope! I came in here with no budget as long as I found something I love. It's a shame they were so awful. I obviously will not be back! My husband was with me and was so horrified by how rude they behaved. Terrible service and limited selection I guess but I wasn't allowed to look at anything so I guess I have no way of knowing for sure!! Avoid at all costs!

    LOFT

    LOFT

    (2 reviews)

    $$

    I witnessed an extremely inappropriate exchange between a friend and an employee at this location…read moretoday, May 15. My friend went to Loft to look for some new work clothes. What should have been a pleasant experience turned into something worse after she went to the fitting room. The woman "helping" her, an older woman with short blonde hair, decided that my friend had grabbed the wrong size. She then returned to the fitting rooms with a bigger size stating, "You got too small of a pants size. "I didn't want you to go into the fitting room and get discouraged", even though my friend had not disclosed her size to this employee, nor had the employee seen what she looked like in the pants. On top of that, why would she assume my friend is dissatisfied with her weight? Assuming she would "get discouraged" is completely ridiculous, as if she couldn't just be happy with the way she currently looks. Obviously, my friend was very upset. Not that it's anyone's business, but due to extenuating circumstances her weight has been fluctuating lately, and as women in this society, we are unfortunately all too aware and concerned about our appearance, and because of these factors it is already for her to go shopping in person as it is. This was extremely inappropriate for that employee to say, so much so that I cannot find the words to express how appalling I found this encounter. My friend, now feeling self-conscious due to this employee's careless and uncalled for remarks, decided she would say something to a separate employee to ensure this woman would not make any other young women uncomfortable in the same way. When she expressed patiently and calmly what happened to a different employee, all the employee had to say was "Oh yeah, she's very blunt" as if that makes it any better. The "explanation" was just a big old f*** you to my friend and this uncomfortable experience. I truly cannot believe I have to type this right now. Both employees offered no help to my friend and somehow, the second employee had the ability to make this trip to Loft even worse for her. Suffice to say, neither of us will ever be returning to this location and it remains to be seen if we will ever shop at Loft again. I suggest better training your staff in hopes that they don't continue to make insensitive remarks that will lead to a lack of business and ultimately the closing of this branch.

    I've been shopping at Loft for a number of years now. Loft offers a nice selection of Petites,…read morewhich is important to me. Prices make Loft a great value. The staff is generally helpful and not overbearing.

    Macy's Backstage - shoes - Updated May 2026

    Loading...
    Loading...
    Loading...