1. Torrid

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    Queen Creek, AZ

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    Torrid

    4.6 (7 reviews)
    Closed • 10:00 am - 9:00 pm

    Torrid Photos

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    5 years ago

    Helpful 2
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    7 years ago

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    Torrid Customer Service

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    4 years ago

    I love Torrid's style of clothes. The clerks are so friendly and helpful. I'll be coming back to this store often.

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    7 years ago

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    Torrid Customer Service

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    7 years ago

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    Torrid Customer Service

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    5 years ago

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    8 years ago

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    Nordstrom Rack

    Nordstrom Rack

    3.5(11 reviews)
    0.2 mi

    Good deals on items. Store was clean and service good. We came looking for something specific, but…read moreunfortunately didn't find it this go round.

    Nordstrom is usually known for exceptional customer service, so this experience was extremely…read moredisappointing. My husband purchased a pair of shoes that ended up being too big. The shoes were in perfect condition, with the tags and receipt, and there was absolutely nothing wrong with them. When he attempted to return them, the employee acted as though they no longer accepted shoe returns. My husband has an accent and is not originally from this country, and the way he was treated made us very uncomfortable and concerned that he was being treated differently because of that. I called the store afterward to clarify the return policy and was assured that there was no policy preventing them from accepting a return on shoes. Then traveled out of the country. Before leaving, a manager had assured us that they would take care of the situation when we returned. Unfortunately, by the time we came back, we were outside the return window for receiving the money back on the original payment method. The new manager we dealt with was not understanding or considerate of the situation. In fact, she told us that even the store manager might not be able to do anything, but that manager would not be back for another five days. After everything that had happened, we were left wondering what the purpose of waiting another five days would be. We ultimately accepted store credit just to resolve the situation and move on. Then, as we were leaving, we could see the three employees together through the window, laughing shortly after our interaction. Whether they were laughing about us or not, that is certainly how it appeared, and it was incredibly unprofessional and disrespectful. This entire situation could have been handled so easily with basic communication, understanding, and customer service. Instead, it became a frustrating experience from beginning to end. Nordstrom has a reputation for taking care of its customers. Unfortunately, this particular experience was the complete opposite. I sincerely hope management reviews what happened, because every customer deserves to be treated with respect and dignity--regardless of their accent, background, or how they communicate.

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    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    Old Navy

    Old Navy

    2.5(10 reviews)
    0.1 mi

    Came in to find a certain pair of leggings and unfortunately they were out of the ones I needed…read more I was forever able to find other options so it's not a complete loss. Also scored a couple of Lux Tees on sale so that's awesome. I'll order the leggings I need online and just have them shipped to me at home. Sales lady was super helpful in pointing me to items I was looking for. I always appreciate helpful staff!

    I am writing this review to address the extreme lack of professionalism and decorum displayed by a…read moreshift manager named Sam. The checkout line was incredibly long, prompting a sales clerk to ask Sam for assistance. My family was next in line, but Sam flatly refused to check us out. Instead, she deliberately waited until the lone cashier finished with their current customer before stepping in to help the person behind us. As an African American woman, I cannot definitively say what her motives were, but her behavior gave off a distinct, uncomfortable vibe of racial bias. This was compounded by the fact that she followed us around the store and glared at us with a constant scowl. When we reached the register, I asked the cashier for the shift manager's name so I could report this behavior. The clerk pointed to Sam. Wanting to avoid confrontation with someone carrying such negative energy, I decided to let it go. However, overhearing my question, Sam stopped helping her own customers, walked over to our register, and rudely demanded to know "what's the matter" and "what's going on over here." Neither the cashier nor I had requested her presence. Sam made my family feel deeply uncomfortable and completely ruined our shopping experience. Her blatant lack of respect and poor customer service do a massive disservice to the Old Navy brand. Needless to say, we will never shop at this location again.

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    Old Navy
    Old Navy
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    Kohl's - Cardigan sweater

    Kohl's

    3.1(57 reviews)
    0.2 mi
    •$$

    My recent visit to Kohl's Queen Creek during the 50% off clearance event left me disappointed. When…read moreI visited the self-checkout, the employee Angelica was extremely rude, unprofessional, and unhelpful. When the clearance items rung up the incorrect price that was not shown on the tag, she argued and did not want to correct the price. After all the back and forth, we went to a register to get the proper assistance from Connie, Debbie, and Sheena. They were all so amazing and helpful with resolving the issues. I'm thankful for their amazing customer service, but the unprofessional employee Angelica was not helpful at all.

    Disappointing Experience for a Long-Time Shopper (Saved by Connie & Debbie)…read more I have been a long-time Kohl's shopper, but my recent visit during their clearance event--which advertised an additional 50% off the marked clearance price--was extremely frustrating. The extra 50% discount wasn't applying correctly at self-checkout. When I politely asked for assistance, the employee supervising the area, Angelica, gave me a visible attitude and repeatedly argued with me, insisting the marked price was already correct without even checking the promotion. To make matters worse, manager Nicole (or Nikki) was also involved and displayed the exact same bad attitude instead of helping to resolve the pricing error. After ringing up all my items, the hostility from both the employee and manager forced me to void the entire transaction and wait in a long checkout line just to get to a regular register. Thankfully, Connie and Debbie at the main registers completely turned things around. They stepped in, immediately applied the correct promotional pricing without hesitation, and handled everything with a warm, welcoming smile. The selection was a few cute items but mostly winter items. Connie, Debbie and Sheena deserve 5 stars for fantastic customer service! However, the visible attitude, wasted time, and lack of professionalism from Angelica and manager Nicole/Nikki were completely unacceptable--especially toward a loyal, long-time customer. Kohl's needs to address staff courtesy and ensure management actually understands current store sales.

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    Torrid - accessories - Updated October 2026

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