First of all, the prices are jacked up just because they're specialty clothes. I went to the torrid in waterbury(opened not too long ago) for their Black Friday sale. I was excited to get my 40 percent off and then use the coupon so I can get an extra 75 dollars off, but like always, that's not acceptable. There's always a catch when it comes to their sales and coupons.
Besides price, I experienced very poor customer service. I know I went to the one in Waterbury, but the one in Meriden has the same manager. This manager is VERY rude!!!!!! To the customers and to the employees. Both times I dealt with her she was extremely rude and made assumptions about me. She talks to customers like they're stupid, and orders the employees around like they are slaves. I don't understand how anyone can work for her. A customer in front of me dropped two pennies on the ground and she demanded that an employee from across the store go and pick it up for her. Are you kidding me??? I was in the store for about an hour and half and not ONCE did someone ask if I needed help. However they asked every customer that came in after me if they needed help. As a plus size girl I like to feel comfortable while shopping for clothes, and this manager does exactly the opposite. read more