GHETTO.
Old Navy used to be in the Townline Plaza on South Broad Street in Meriden. When it was in Townline Plaza, the store was bigger, there was a lot more as far as selection and the store was fairly clean. Since the move to the mall, this Old Navy has gone down hill quickly.
1) It's a smaller location. It's half the size of the Townline Plaza location and seemingly, there is half the merchandise and selection. Everything is cramped and crammed together.
2). The Old Navy in Townline Plaza had EVERYTHING. Jeans? Check. Work clothes? Check? Shoes? Check. Work out gear? Check. Casual clothes? Check. PJ pants? Check. Now the Meriden Mall location only seems to carry jeans and workout clothes. It's frustrating to see a wall of jeans and then a section for yoga pants and t-shirts with some really messy racks of clearance merchandise interspersed. I love Old Navy khakis for work but this location hasn't stocked khakis since the summer.
3) This place is DIRTY. There's dust and dirt EVERYWHERE. There are dustballs in the dressing rooms. There are piles of clothes in the dressings rooms because the staff apparently doesn't pick up the clothes on a regular basis. Clothing is sloppily hung on the hangers and on the racks. It's like shopping in a dollar store or flea market.
4) The staff is brain crushingly slow-speed wise and mentally. It does not take much to ring people out but even with all four registers open, there's always a line. Speed it up! Your 29.50 jeans are not worth the time spent in line to pay for them.
I don't know if Old Navy is pandering to the high school demographic these days but this is a really disappointing store. If I want to go to Old Navy (and their jeans fit me the best, unfortunately), I'll go after work to West Hartford. read more
