I genuinely love shopping at Torrid because the experience is always so welcoming. Donna was incredibly kind and went above and beyond to make my visit enjoyable. She grabbed the items I wanted to try on and had everything set up in the dressing room for me, which made the whole experience feel so easy and personalized. The door even had my name on it. It also helps knowing that every single item in the store is made to fit plus size bodies, so I never have to worry about walking in and not finding my size. That kind of inclusivity, paired with such thoughtful customer service, is exactly why I love coming back. My favorite pair of black pants are also from here! read more

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Service is always pleasant & friendly! Selection is good as well, I always find something nice for myself. They have great sales & selections for every occasion. read more

I can't tell you how much I love this store and this brand. The store location in the mall is always clean and bright, and the staff is amazing. They all know me by name, and I love them for it. The staff does an amazing job of helping customers, and assisting in anyway possible. As for the brand, I have never been mistaken for starving and anorexic, so the plus size clothing offered here is my jam. I can find everything from workwear - to fulfill my dreams of being as fancy as lawyer Barbie, to playwear - swimsuits, lingerie, T-shirts and shorts. They even have extra wide shoes in stock and available. Check them out, you'll be in love too! read more

Cute choices... A lovely find at Kamakana Alii as we don't have Torrid in town I was happy to find a shop that has such lovely variety of clothing and accessories as well. Not really looking for anything in particular I decided to take a peek and to see what they had to offer and was thrilled to see so many items and grabbed a few to try on and was happy to have found something and since they had a special sale of buy one get one at 40% off I did search and though they had lovely tee shirts as well I was looking for something more of a blouse which sadly I didn't find and just went with the single item. The staff here was the basic politeness as it was very late in the day figured they were tired but just didn't get the friendly vibe which made me feel a bit off and annoyed nevertheless got my item and be on my way thrilled to add another item to my closet. Thank you! read more

Torrid - Women's Clothing Near Me - Kapolei, Hawaii

So glad I came along for the ride with hubs. Asked him to drop me off at the Kamakana Alii food court while he went to his appointment., I walked through the food court and turned left. Torrid was in view. First time shopping at this location but the set up was like Pearlridge so it was great. The friendly sales associate came towards me as I entered the shop. Looking for anything special? I'm going to check out the clearances. She shared they are 70% off. Ooh JOY! Thinking I only had 15 minutes to shop I hurried to the back right. Found 4 cute tops. I asked Telle, to help me with blouse on the very top rack way above my head. As she came I asked, is 70% off the last price(already marked down), yes! Paid for a bag to carry my purchases. Where was my ride? At least it gave me time to catch some vitamin D sunshine then some windy chill. Very pleasant shopping experience. I was the only customer in the shop on a weekday shortly after 10 a.m. read more

Torrid - Serendipity: Good 70% clearance going on today 2-28-23 - Women's Clothing Near Me - Kapolei, Hawaii

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The gals that work here are so helpful. Everyone is ready to help. Selection here is better than the Pearl city location. Check out the clearance in the back and they price match the online price. So look up what you find In store and if it's cheaper in line they will price match it!! read more

My experience with this store was amazing because of a nice, patient and helpful lady. Her name is SANOE. She was sincere with her service and very helpful. I had trouble finding a skinny pants for myself. I went to almost all of the stores in Ka Makana Ali and I found nothing. Pants are wither tight or fit but too long. Torrid has the perfect pants for a chubby and short person like me. The pants I got look sexy in me. It hides my tummy. Fashion jewelry are fabulous too. It was my very first time in Torrid last night. I highly recommend the store and I commend the great customer service of SANOE. I will definitely go back. read more

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I went in to pick up my order and was immediately greet by two young Ladies. One of which was Alexis. Alexis asked how she could help me and I had informed her that I had an order. She grabbed it and set me up to try them on in a changing room. She wrote my Name on the door and said that it was ready when I was. After trying the clothes on Alexis helped me with my purchase. Our conversation about the Mickey and Minnie Mouse Christmas shirt took our conversation to why I love Christmas so much and how I Decorate in an extreme way. Lol.. Alexis just made my night and she is such a conversationalist!! I shared with her some of my Decorations and she lit up with excitement. We need more people like Alexis in this world!! Mahalo Alexis!! I hope to see you again soon!! read more

The years have not been good to my body haha! Metabolism and I have broken up and I am reaping the disadvantages of the failed relationship - I am no longer the skinny, fit 20-something, eat-whatever-I-want girl I once was. This makes shopping for decent clothes tricky. Gone are the days of finding everything in your size and the hardest part about shopping was deciding which perfect outfit to put back. Now, just like in Amy Schumer's I Feel Pretty, you walk into a store (that you have shopped at for years) and are met with, "If we don't have your size in store, you can always check online." Enter: Torrid. A clothing store made for, let's face it, curvy women. They have surprisingly stylish fashions and the models on the wall are beautiful. This store makes full-figured women actually feel comfortable in their body. They go as far as sizing dresses starting at 0...0!! Pants, however, are still the same. I believe this store sells sizes 10-30. The dressing rooms are spacious and actually have a fan above you that you can control! We women know how sweaty we can get trying on mounds of clothes! I opted to have the fan off as it made me cold. The staff was very nice and friendly, informed us of their rewards program (free), sales (currently buy 1 get 2 free clearance items), and discounts (military) available. Absolutely had the most shame-free shopping experience. So why the 4 stars and not 5 you ask? Were it not for the sale they were currently having, I would not be able to afford those prices. Sale price for a sun dress was $60. I didn't dare look at the real price. I'll have to come when they're not trying to get rid of last season's fashion to make room for the new season and compare prices. See you guys soon! read more

Torrid - The fan! - Women's Clothing Near Me - Kapolei, Hawaii

This is my first time in the store. The Store had a huge selection. I wasn't too sure about the size chart because they were in digit . I don't think this is the store for you, if you're at 12 through 14. They do have spanks, that's what I was looking for. And with their 25% off plus military 10% off, I got my spanks for $25. They do have an awards card. And they give military the 10% off every day not just on Mondays like most of the stores in this mall. Employees were attentive and friendly read more

I'm really surprised at the good reviews this store has gotten. Almost everytime I walk into this store, I am never greeted. Today was no different. There were 2 associates working that I could see. My family and I walked in and no one said anything to us. I walked to the back of the store browsing through things, still no one said anything. When we started walking towards the exit, still nothing, and nothing as we left. Poor customer service is such a turn off. read more

Location- in the new ka makana alii mall Parking- lots of stalls not many close to this exact location but the walk isn't that far Clothing- tons of clothes accessories selection and sizes I usually prefer to do my shopping online because I hate finding a shirt that is a size too small or too big but this store location had lots of size options for everything and anything I was looking at I visited the store on a Saturday morning and was pleasantly surprised to find it nice and empty. My mom and I browsed the aisles and received superb service from the two girls at the shop. I had a coupon and they told me the current special that was running would save me more money and they also explained the best time to use the coupon I did have. Service like that definitely doesn't go unnoticed, it's little things like taking the extra step to explain to the customer how to benefit the coupons they do have are what will keep me a faithful patron of this store. I'll skip the online torrid shopping and come in and receive the exceptional service I got today! Thank you so much!!! read more

Torrid - Storefront 09/16/17 - Women's Clothing Near Me - Kapolei, Hawaii

The ladies here for the most part knows me. The company it self should work with another credit card company to run their credit lines because you cant schedule more then 1 payment and there is no autodraft option! So if you have a bad memory good luck on having on time payments. read more

My Niece love this place, so I'll be basing my comments on face to face customer service and store presentation, went to pickup a gift card. Location, Ka Makana Alii, first interaction was professional and friendly, store was clean and neat. The employee acknowledged and exchanged pleasantries, answered my request and questions, also offered other information in regards to the usage of their gift card. read more

I absolutely adore this store I went in to find a few shirts and sweaters for our trip in May. Well I found three sweaters one shirt and a jade necklace . I only paid $69 and some change. I love this store more of us women should shop here it's not expensive three things were on sale 50% off the other two qualified for almost the same . So I suggest that you walk into this store ladies and give it a chance I did much better here than Ross and I'm a size 2X or 3X way better choices you won't regret it because ladies your worth every penny spent here just believe that . Thanks to a beautiful staff at Torrid see you again after my trip for clothes for everyday use next . read more

I first discovered Torrid when in New York visiting family. Since Hawaiian airlines has a 50lb weight limit before you have to pay extra fees and I already had enough Cookie Butter to cover half of Maui, I had to be prudent with my shopping and "only" was able to purchase five or six items at the time, but after that an addict was born. When I learned Torrid was opening a store at Pearlridge, my wardrobe became happy and my pockets became sad, and well with the opening of this store, I may very well need to start selling plasma. While some women may not feel bad for me for having this problem, as a woman with a larger chest, finding work appropriate tops has been a challenge for years. Most often, tops are either matronly and fit like a tent giving me the "I'm wearing a mumu and hiding a non-existent baby" frumpy look, or I look like my button is crying for help. Torrid's clothing is cut for women with curves all over and their tops, both button down and otherwise can accommodate a larger bust size without making me feel like I'm trying to show everyone in the office my cleavage. Last night I wandered into this new location looking to purchase a new pair of jeans or two due to the fact that my current size has been falling down and not fitting properly. Not really sure of what may be the right fit since I'm between sizes, I asked a sales associate for help, and she assisted me in picking out three different jeans to try and even encouraged me to step out of my comfort zone and try on a pair of jeggings due to the fact that she swore they were more comfortable than any kind I may have worn before. Uncertain of my jegging adventure, I went to try on just the jeans, and low and behold, she knew what she was talking about! I am now the proud owner of a brand new pair of dark rinse jeggings that look and feel amazing and I don't have to worry about my tush coming out. After finding jeans, I of course wandered around the store until I spent my mandatory 1/3 of my income on clothing and left with tons of cute things because....treat yoself. I know some people will argue that Torrid's price point is a little high, but their clothing is for the most part well-made and wears well. The two times I've had an issue with an item I've purchased, I've been able to return/exchange with no issue and the customer service at this location and the Pearlridge one so far have been spot on. read more

I love this store. Every time I stop in to see what's new I end up leaving with bags of clothes and accessories. LOL! @sales reps, thank you for making my shopping experience great. The sales associates are always in a good mood happy to help and patient. The last time I was in there I got a scratch off with a 50% off coupon plus an additional 10% for completing the torrid.com / survey online. can't wait to go back and Shop!...again read more

I have just recently learned about this amazing store. I have to admit, they are a bit pricey for my taste (says the girl who shops at Savers) but its hard to find good quality clothes for us bigger girls. Before baby and moving back home with all this delicious food, I was an avid Victoria Secret shopper. I loved their bras and panties. Since gaining weight, I can't shop there anymore. Enter Torrid... the price and quality are about the same and they are made to FIT and SUPPORT a big girl like me. And their styles are up to date and range from sexy, to conservative, and just plain cute! I found that by signing up for their Torrid Insider club gets you some perks. Spend $200 get $10 I think what it is now. Seems like a lot, but I can easily spend $100 on just a few items. After you sign up for the program, you'll get emails alerting you of exclusive online sales. So what I did was get my clothing size and feel for the intimates sizing and waited for the online sales. What it seems like is that they usually have 25% off online, sometimes 30% and then they will have "flash sales" for a day or two where you can get 40% off. Then I just buy what I need and have them ship to the store for free. The store alerts me when its ready for pick up and then I can either try it on there at the store or take them home and try everything on. Anything I don't like, I can just take back to the store. They also have this Haute Cash program which I am new to. Apparently there is an earning period where for every $50 you spend, you get a coupon for $25 off of $50 I believe. Then they have a spending period where you can use those coupons online and in store. From what I gather though, is that you cannot use any promotion with any other promotion. So like if you have a 25% off coupon and something is BOGO, its either-or. As long as you know how to work the system, shopping here can be fun and cheap. Another thing I love about Torrid is their character lines, the Hello Kitty line in particular. As a big girl, it's hard to find cute Hello Kitty clothing in my size. This place has it (ONLINE ONLY) along with other cool characters like Ariel and other Disney Princesses, Star Wars, Harry Potter, and the Nightmare Before Christmas. TLDR; It is a bit pricey so sign up for the reward program and watch for the online exclusive sales. Buy when it's on sale and deliver to the store and return to the store for free! read more

I love the selections that's available in the stores. I highly recommend people to go into the store because there are so many great deals available. Staff very friendly and helpful. It's ver clean and easy to navigate my way around in the store. read more

I love their style of clothes! However it is very pricy (for one top its $39) and depending on their sizes, the smaller ones run out fast. Seems like they only have 2 workers at a time there, so it's kind of hard to snag one of them for help (ex. grabbing a top that's hanging up on the high racks or getting into a fitting room.) However they do have a rewards card that's free and helps a lot when they have their bogo sales. Again, love their fashion and style, just which it wasn't so expensive. read more

Torrid - I love how flowly their tops are. Very nice material too. - Women's Clothing Near Me - Kapolei, Hawaii

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Everytime I come here I always walk away a happy camper. I can always find good looking clothes that fit me, which is no small feat since I hate shopping, especially for clothes. The staff here is always helpful and friendly. They'll go out of their way to help you find a size, or style of clothing if you ask. They're always willing to help make your shopping experience a good one. Their sales aisle is a always crazy, and when its a good sale its hard to find the size you need, but thats just normal. If you're a big girl and need to find clothes that are stylish and fit, this is the place. Just make sure that you get paid first because its expensive. But i guess the more fabric they need, the more expensive the clothes. read more

Loved my sale purchases! Got everything for 50% off. I scored big time! Got my daughter a Sunday outfit and 4 casual outfits plus 4 sets panties for under $200! I was stoked! And earned bonus bucks for $50 off for $100 spent during a special week in July. I'll be back! read more

This review is for Kamakana Al'ii locations. WelI, I hate your high prices on everything you sell. That's why I walked in on Black Friday because now was my chance to buy for cheaper. No I'm not a cheap person I just believe their stuff are over priced. So I got this cute black kind of see through sophisticated top. Regular price was 40 bucks but I only paid 20. Yay! That's more like it. I love the heels but still over priced. I can see myself buying in the future if I stalk your online store for deals...? BTW, I had no problems with CS my cashier was "Jolly and Plump" as ever & very helpful. read more

I LIVE for Torrid and im just glad there is one near our ewa beach home. Its always clean whenever I go there and the staff is ALWAYS pleasant and helpful read more

I've only been to this location and the one in Pearlridge.the Kapolei location seems more open, not as cluttered as the Pearlridge one. No one greeted us as we walked in. They could use a lot of work in recovery as there were a lot of clothes hanging on top of racks and sizing was not in order. I had one of those coupons $30 off $75 and thought I could use it on my purchases but was informed it's only good on regular price items. I took off the clearance items, even though they were cheap, I really didn't need them. Left with two items and received a Haute Cash. I was disappointed they didn't bother to explain to me how it worked and when the redemption period was. But they did take three minutes to explain the in and out to the customer right before me. read more

Love the clothes that they have available in the store as it is all cute. I came here with a friend who wanted to shop here. When we walked in there wasn't any welcome as they were helping a customer. But In my head I'm like you don't need two people to help one customer. Plus they weren't busy there was literally the two customers they were helping plus us which was 4 customers total. We're looking around and they did even bother asking if we're doing okay since my friend wanted to try on the clothes. We actually ended up going up to them and asking if we can try it on. But then again they weren't rude. They need to just work in their customer service even a "Hi" to acknowledge the customer is basic customer service. In my opinion if the worker doesn't interact with me I wouldn't want to spend a dime in the store. Not to mention the store is already expensive. read more

I tend to fluctuate in weight. I look a lot of weight than I gain it back. It's so comforting to know that I can count on torrid for my style needs. I am a woman who's feel are larger than the average and wider than average. When I go shopping for heals, boots, or sandals I can count on torrid. A feeling of confidence knowing that I'll be taken care of. I feel the same about the clothing. My torrid size is usually 0-1. My Bra size is a 42DD. I always find what I'm looking for and more. What puts the cherry on the cake is the dressing rooms have fans in each room. OMG I am sold. There are times that people get hot because of personal reasons. It's so comforting to see that something like Fans in each dressing room is available. Its the little things that makes me shop at torrid and forget about the $$ price. If you are a frequent shopper I suggest that you sign up for there rewards program. You can find more about there rewards program on their website. Returns weather it be online or instore is always super easy. I have had no issues. Customer service at this specific location is good. They seem to have a lot of turnover. I see new employees upon my visits. read more

I have never shopped at this store before so when I went in I asked the question "what were their size ranges?" I was told the smallest size we carry is a 10!. All while looking at me like I didn't belong in the store . I politely said Thank u and continued to look around... Not another word from anyone, not can we help u, are u finding everything, nothing ...needless to say I will not be going back..very rude employees!!! read more

Torrid's merchandise is pricey to say the least. That is why I only go there for "investment pieces" to add to my wardrobe. You really can't go wrong with the quality of Torrid's "dressy" dresses for special occasions as well as the bras and swimwear to meet a curvy lady's needs like myself. The customer service at this store was a pleasant experience, too. read more

#1 store! Like da stylez&fits me good da material(cloth'N)100%solid...and can always find my size foot wears... Love to shop@ Torrid.

Torrid used to be my favorite store but after the customer service that I received I will be spending my money else where. I was at the store picking up my order and had a few minutes for another associate to come on the floor which was fine because I look around. Fast forward, 20 minutes later I still had no package. By this time I was ready to check out and asked the original sales associate if I could be ring up and get my order. She went to check if the other associate would come out and then returns me to say that she still couldn't get my order. Following her was one the associate and her reason to not watch the floor so the girl could get my package was that she was clocking out (but at the time was still clocked in). After I stated that I was waiting about 20 minutes she said she would wait so the girl could get my package. It took the girl less than a minute to go in the back to grab the package. One would think that since she was in a rush to clock out she would leave immediately but no she stayed to check her time sheet. Overall, it was an annoying situation that could have been avoided if this store had better customer service. read more

Love the clothes. Employees don't smile much. Ive been ignored when i obviously needed help getting a fitting room. Idk I love torrid but very few of the employees go out of there l their way to be kind. Also, it is pretty expensive. read more

Been through Torrid a few times here at Ka Makana Alii, and though the customer service is okay at times, this past visit the Cashier was very rude. Very snappy and she hovered my friend and I. Won't be visiting anytime soon. read more