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Torrid

3.8 (11 reviews)
Open • 10:00 am - 9:00 pm

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3 years ago

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9 years ago

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14 years ago

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7 years ago

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13 years ago

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Ann Taylor Loft

Ann Taylor Loft

(1 review)

Byberry

Beware of unauthorized billing re: Ann Taylor / LOFT store card! A company called "Account Assure"…read morehas been billing me for over 4 years in small amounts monthly, ranging anywhere from $0.10 - $26.00. I never caught it, as I've had this store card for years and never had anything shady like this happen to me ever. LOFT claims I signed up for it, but I know I never did. I filed a complaint with BBB, results still pending. This is an outrage and I implore you all to carefully review your monthly transactions re: store credit cards, as this sketchy company is closely associated with Victoria Secret, Loft, Ann Taylor, and many others. I canceled my Ann Taylor LOFT store card after 20 years of being a loyal customer. They were complicit in this scam and the Loft/AT customer rep knew all about this fee and even gave me the Account Assure phone #. The amounts AA billed me would vary every month, which is why I never caught it. This "Account Assure" is supposedly a protection service plan which covers your credit card bill if you die. They are supposed to bill you for $1.29/ for every $100 you owe on your card. HOWEVER, THE MOST I'VE EVER OWED IN ANY GIVEN MONTH WAS $800, YET THEY BILLED ME OVER $26+ THAT MONTH! This company is a total scam, they never sent me any emails or mailed me any paperwork re: enrollment. The Better Business Bureau has them listed a D+ company rating & there are thousands upon thousands of complaints. Please protect yourself and report them on BBB if you too have been a victim. Whatever store they are associated with obviously gets a kickback, so don't expect them to help you. See my pics / attachments to see what they've been doing to me for the last 4+ years. I have many store credit cards that I've had for decades each, I never imagined one of them would scam their own customers like this. Check your transaction statements and beware when signing up for any future store credit cards.

Torrid - womenscloth - Updated May 2026

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