Quality has gone downhill. Shirts get pilly after one wear... Material not as heavy as it used to be read more

Worst company to deal with EVER!! I've recently gotten ripped off by Catherine's and no one at Comenity Bank OR Catherine's cares one bit. I've been a loyal customer for many years, and after this experience I'm cutting up my card. read more

Only giving a 1 to be able to post this review... Ordered a top in 2X 26-28... Received the top in a 3X 30-32!!! What was really amusing, was that the package was labeled 3X 30-32, but it had a label put over it, saying 2X... Deliberately miss-labeled and sent to their customer...wow...good job. Distribution method should look into who pulled this order and have a strong conversation with that employee! read more

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First off let me say that giving this retailer a 1 star is pushing it. I ordered a bra and when i recieved it, thats when everything went south. The band was way too tight, the cup was too big and one of the hooks dug into my back. I immediatly started a return, or at least i tried. Almost an hour later i gave up and decided to just keep the thing. I paid $34.00, for a unwearable bra! They charged $13.99 for shipping, i was going to have to pay $10.99 to return it, so out of $34 i was only going to get back around $10 or $11, not worth it, i will never, ever, order from these con artist again, a total rip off! read more

I do NOT advice anyone to order from Catherine's or any of their stores online. My order got declined 3 times and I check my bank and I was charged 3 times $123 and still waiting for pending charges to go away so hopefully I get my money back. It has been 5 days now and the bank wont do anything yet except file a claim on 2 if them. I needed that money to buy groceries. read more

Their sizing bears no resemblance to reality. I ordered panties and 2 people my size could have fit in them. And you wanted to charge me $10.99 to return them??? They were $9.99 to begin with. So I will owe you $1 for the pleasure of returning defective product ?? Never again. read more

My wife ordered three (3) pairs of shoes in January 2026, returned them the next day. She has still not received her refund, it is now March 13 2026. She has called customer service each week since and all she gets is some BS about "check back in 3-5 business days" which she has each and every week. Catherines need to review their policies and Mission Statement if they have one. This is extremely bad business to say the least, 1 Star review is nowhere low enough!!! read more

You can try and call customer service and you wait and get hung up on 3 times. When you do get through to a person they can't help you and they redirect you to another person who then tells you their computers are down and you need to call back in a hour. They need to hire people that you can understand what they are saying in English. It is bad enough their customers never seems to be able to help you but than you cannot understand them, makes it worse. read more

So I 1st tried to order online and the 1st one it said that my order was declined so I tried again same thing yet they took my money both times!! So then I forgot that the woman within was with them and I ordered yet again and the exact same thing happens!! Now just like the Catherine's order I will have to wait like 2 weeks to get my money back!! Please beware of this website!! I'm filing a complaint! This could not be the same trusted Catherine's and Romans and Woman within that we used to have I actually mean 0 stars read more

annoying website to order from. I have wasted hours shopping and then the total when paying is wrong- shipping isn't free when i'm ordering $100.00 read more

They have a ridiculous return policy! And if you request the gift card option to not pay the shipping, you can't use it to get an exchange, you have too do a new order, with another shipping charge! If you don't know you size this is going to be very expensive. And orders are very slow. read more

Im still waiting for my order from july! Order through facebook so it came from china.

I have bought and worn Catherine's back smoother bras in the past and am currently wearing ones that are several years old. They were always great quality but I recently ordered several new one and found that they are no longer good quality . The fit is different and the material is flimsy , the straps are not as wide or supporting and show loose threads and fraying. The sides and back are made smaller and not comfortable and I will be sending them back for a refund and switching brands. read more

I returned some kaki pants and was told that in order to get my full amount I had to accept a gift card rather than my original method of payment which I wouldn't have gotten my full amount back. Shipping cost is over priced and you don't want to pay me for an order I returned. SMH I asked for manager took them over 30 mins to get one and they was no help either. This makes no sense to me. I could go on but it would take another whole paragraph smh read more

Sent me a coat when I ordered boots. Charging me shipping to to send it back even though it was their mistake. Customer service was useless and counterproductive. They barely spoke English. Never will I buy anything from this brand or any of their affiliates at FullBeauty. read more

I wish I had read the reviews before I ordered. I ordered bras, size 52C. The bras were tight so I measured them. Even though the tags say 52, all three were 45 inches. It will cost me twelve bucks to return them and to be honest, I don't trust them to put money back on my card. Never again. read more

This place has the worst shipping process, it is redicously slow! Took a little over 3 weeks to get my items. I had to return a pair of shoes because they sent two different size shoes. They charge an outrageous amount for shipping if you have to return items and the return speed is just as long. Definitely not worth the money spent. Unfortunately I won't make the mistake of ordering from them again. read more

I so agree with Kerry B. The same thing happened to me. Customer service is a joke. I used to love Catherines but I need to find a netter place to shop. All they seem to care about is money! Price charged is not what they advertise. read more

Catherines Plus Sizes Headquarters - 9.95 became 50.13 with sjipping and tax! - Women's Clothing Near Me - Bensalem, Pennsylvania

DO NOT order from this company. Quality is poor, difficult to return. Must pay high cost to get a return shipping label or take a store credit. I doubt I will be reimbursed. Learn by my mistake. I should have checked recent reviews as they use to be a great company with quality clothes. read more

I've ordered from Catherine's in the past, and found the sizing difficult to predict, the prices too high, and the clothes low quality. However, unfortunately that is the standard for plus size clothing, so I tried using them again. This time I had such a bad experience that even with my limited options, I won't be using them again. I ordered from them in early January. They charged me for it and a couple weeks later I was told that the item was backordered and would not arrive until May. I chatted with a rep who told me that actually it would ship in early February and that they would give me a 10% discount if I did not cancel the order. The order arrived earlier than that February estimate, but still later than it was initially supposed to, but no discount was given. I chatted with another rep who told me that because the item was already sent out, they could not apply the 10% discount and instead offered free shipping on my next order. I told them there wouldn't be a next order and they said there wasn't anything else they could do. They treat their customers really poorly and provide mediocre, overpriced clothing. They don't deserve mine or your business. read more

Horrible customer service and product quality. Paid $$$ for underwear wore a pair twice and the elastic failed. No return no offer of replacement. At $10 a pair they better be high quality read more

Don't pay for expedited shipping; it won't arrive on the expected date, and they won't refund your money. They also charge you for returns. I don't know how I ended up buying here again. Last time, I promised myself never again... This time, I won't forget read more

quality very poor, you have to pay for returns on the cheap merchandise they send you, if I could give a zero rating I would.

STAY FAR AWAY FROM CATHERINES! I wish I had read these reviews before ordering from here. An item I ordered dropped $25 in price 48 hours after I ordered. I contacted customer service and asked for a credit to my order since it hadn't even shipped yet! They replied: "After reviewing your order #XXXXX we're unable to make any changes or adjustments at this point. I'm really sorry about that --I know it's not the news you were hoping for." So I figured - fine - I would just return the whole order and now they want to charge me FEES to return it - so much so that make it not even worth returning now! read more

ordered 2 tops and they sent me curtains !!! then had to go through hell to try and get a refund !!

Experience has been horrible! I purchased a bra 42B to be exact. When i pulled bra out of pkg. it looked more like 25A if there is such a thing. I could not wear it. I purchased on 8/26/2025. I can say I did receive pretty quickly. However, that is the only good thing. I have been trying to get my full refund since 09/12/2025. They did refund the return charge and tax, but have yet to return money for bra which was 22.49. I have written about 7 emails. They keep saying check with your bank, which I have. Today is 09/25/2025 and still no refund according to my bank. read more

Worst place to shop. Order something and go through all the rigmarole just to find out they'll send you an email in a couple days telling you it's back ordered for six months later! I will never shop here again. It's too much trouble trying to get your money back! read more

Second time getting something different than I ordered. Customer service is mediocre at best. I ordered pants and they sent a sweater. i will not order from them again! read more

My order was delivered to wrong address. I filled out advidavid to put my claim in to get a refund. Catherine's will not refund my money because the advidavid address does not match the shipping address - which is the WRONG address. Called several times to speak to supervisor which I don't get a call back. So next step is for me to claim fraud on my bank card. Reporting this company to BBB, federal trade commission and whoever I need to in order to get my refund. DO NOT order from this company read more

I have e-gift certificates that I didn't use within 60 or 90 days. I had no idea I had to. What I finally got from my call to customer service was that if I don't have the e-gift card #, I am out that money. Why would they drop the record if the card (credit) has not been used? Who can suggest a place for plus size clothing size 3x or larger? The Full Beauty companies are bad news. read more

Ordered a bathrobe, Sent a check for the item to their bank - Comenity. Unknown to me they charged me a late fee ($37.00) on an account I wasn't aware I had, plus interest, for October, November and December 2024. Also for January, February, and March 2025. Now they say I owe them over $200. All late fees and interest. The item I ordered cost $33.75. Mailed my check on 10/2/2024 and it cleared by checking account 10/16/2024. read more

I loved Catherine's in the past, especially when they had a brick and mortar shop nearby. It's been quite a few years since I've purchased anything from them, but a couple of my favorites are getting a bit threadbare. "SPIN THE WHEEL" for 40% off. I got the text, agreed to SMS, and got the code. I couldn't use the code with my order -- it won't let you take the 15% discount off of only one item to get the 40%. OK, game well played Catherine's. I will now refuse future SMS messages. "Perks Members Save and Extra 10%" - at a cost of $25 per year. Well, I doubt I'll be buying anything else from you, so why pay $$ for nothing. At checkout, shipping was astronomical. I got a prompt for free shipping - up to $17 off (my shipping was $24+change). All I had to do was to sign up -- the first 30 days free -- and a recurring $16.99 monthly. WTF? Why don't you just tell me to bend over and enjoy it. It was an aggravating experience -- I've no f*cks to give. NO stars for you, and negative if I could. read more

Have been a loyal customer for many years .It is rediculous how long I have to wait for delivery I ordered a top the beginning of Nov. and still haven't gotten it . For the amount of shipping you have to pay this is unacceptable . Also the pants I have always bought aren't the same quality the material doesn't compare they are cheap looking . I think I need to buy where I can see the product . Not a good experience with online shopping . read more

I was a FAITHFUL Catherine's customer when they had brick &mortar stores. Their online presence is less than to say the least. The shipping charges are CRIMINAL. I tried to purchase 2 items with the understanding of a $200 total before taxes would trigger $100 off. Nope, only gave me $50 off and the shipping costs ate up HALF of the $50 savings!!! YIKES!!! I think for me their SHIPPING COSTS are the REAL issue. Sadly, I did NOT complete that order and will probably never shop with them again. Their SHIPPING COSTS are CRIMINAL Their SHIPPING COSTS! WOW! No, just no. read more

don't order from here..foreigners have taken it over they are scamming any little bit of cash they can get returned my order of $157 they gave me $97 back they said processing fee what crap ..this is the only place doesn't honor there customers returns they make you pay for all of it and more any dollar they can get from you..don't order and the clothes are crappy to.. read more

I ordered 2 skirts and 8 pairs of pants and I received 2 skirts 6 pairs of pants and a pair of boots! What I've been thru on the phone already well I guess if they screw around long enough their 60 day return policy will run out and then they're off the hook. I've been waiting for weeks for a prepaid return label to send them back the random crap they sent me but after reading all the other reviews I'm thinking I'm going to be out of luck. Flee from this dumpster fire no matter how good of a deal it seems like. I'm so sorry I didn't read more

I ordered 3 items; I received two with a notice that the 3rd was on back order. Three weeks later I got a notice saying my payment for the 3rd item was 'rejected' by my bank! I knew this couldn't be true! So in essence, the 3rd item was on sale when I placed my initial order and they wanted me to 're-order' the item which of course was no longer on sale. During the 3 weeks, they kept showing the item on line as 'available'. I should have smelled a rat then! They did me a favor because I really didn't care for the lack in quality of the items I did get. They counted on me wanting the 3rd item enough to re-order it at regular price after I 'sorted out my bank issue', but instead they lost any further business with them! I wish I had read reviews about them before I placed my first order! read more

After opening an account last week, I was assured my order would be received by Monday, July 15th. The order was not delivered. In 7 separate phone calls, including two disconnected (or hang up) calls I learned that although my card was charged for the order including the expedited shipping, the shipment was NOT sent. I was passed back and forth between customer service and the credit department with each person pointing to the other. My card was charged, according the customer service, for the purchase but they never shipped it. Can you say FRAUD?????? At this time I am on my 8th call to the customer service center, directed there once again by the credit department to whom I was directed by customer service. In the end, I question the legality of this company and their processes. In my last attempt to reach someone at their corporate office, they have no functioning number to reach anyone. I can't express how frustrating this is given I applied for one of their cards specifically for an outfit to be worn for a production I am in this weekend. No sense of accountability. No one willing to take action or help me resolve this. So, this is what customer service has become?????? Disgusting! read more

I've probably spent thousands of dollars over the years with Catherines. They actually had some beautiful clothing for a while, & I stocked up on their georgette blouses. The past three blouse orders have had blouses with a horrible white/grey lining in them. It's hideous looking, shows when you wear the blouse open over a shell & makes the blouses too heavy for warm weather wear. Why on earth would they add such a thing? I've stopped ordering from them because of this issue. read more

I tried to place an online order. The total for 4 items showed an outrageous figure. Sales tax in my state is 6% -- so why was Catherines trying to charge me 10%? Along with a $30 shipping fee to ship several bras (non-expedited)? I searched out an online code and tried to apply that, which resulted in no reduction in price even though my order qualified under the code's terms and conditions. So then I called their 800 number. I spoke to a rep whose English was severely challenged, and we struggled for several minutes just with my name, address and email. Finally I gave up. I marked 'unsubscribe' on their latest email, and noted the date on my unsubscribe list which I keep by the computer. I know it takes a few weeks for the unsubscribe request to percolate through their data center, but if I continue to receive communications from them I WILL be following up w the attorney general in my state because it is illegal to continue to besiege consumers w advertising emails when they have requested otherwise. And trust me, I never want to hear from Catherines again! read more