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Philadelphia, PA

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Free People

3.3 (26 reviews)
Closed • 10:00 am - 8:00 pm

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Ask the Community - Free People

Review Highlights - Free People

“My transaction was professional, VERY efficient, quick and friendly.”

Mentioned in 2 reviews

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Aritzia

Aritzia

2.4(8 reviews)
0.1 mi•Rittenhouse Square, Penn Center

Great location!!! Staff is super helpful and they always have the newest arrivals. Very clean and…read moreelegant location

BE VERY CAREFUL WHEN YOU PAY. THEY WILL RIP YOU OFF IF THEY CAN. I spent almost $700 on the 10/18…read more one of the shirt was size M. I had to pay $40 in Uber to go back and forth to change it to a size S. They didn't have it in black. Bella, the sales rep, told me they can free ship it to me. I asked if there is a sales tax to ship in CA, she said no. When she charged me, she would not give the invoice and just emailed it to me. I had to ask for an invoice and of course I was taxed. I showed her but she kept on saying no, it is the free shipping. I bought two other same shirts different colors. She charged me for those too. I never received the refund for the M that I returned and she took from me. She had everything in such a mess that was hard for me to figure what she was doing anymore and was very confusing since I had to return the one going to CA and be shipped to Philadelphia. I told her that I don't feel this is done right and I am leaving tomorrow morning and truly can't deal with it after I leave from CA. She kept confirming that everything is done correctly and wasn't paying attention. When I got home, I realized that I was never refunded for the M I returned, she just took it from me. Now, I have to take the time from a busy day and traveling to make the call and deal with having to confirm somehow that a M shirt I gave her was never refunded and I was charged for 3 more with NO refund for the M that I returend. This is confusing people and taking their money. It is horrible that I have to go through so much trouble to exchange a shirt and I wish I would have never gone there to shop. I told her several times how important this is for me to get it right and not have to deal with it sicne I didn't live here and I am traveling and truly don't have the time to deal with this later and to please make sure it is correct because it doesn't feel right. I am truly upset for the horrible experience and what I have to deal with. Hours lost and more to deal with only to exchange a shirt.

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Aritzia
Aritzia

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Kiki Hughes - another view of the back room from the comfy couch

Kiki Hughes

4.4(8 reviews)
0.4 mi•Rittenhouse Square
•$$$

This place is not closed…read more Kiki must have a personality disorder. I have shopped there several times and she acts as if she does not want you there. You are not allowed to touch clothes and if you do not like the things she has pulled for you, she seems upset. She also will dump her personal drama on you. While some of the clothing is unique, there are no tags on anything including prices. Sort of shady, and to be honest, I wonder if some of the stuff is used. She also is rarely there when the hours of the store say she will be. I once found the assistant asleep in the corner on the floor. Kiki was totally unaware she was there. If you are feeling like you have thick skin and want to fight the person you are buying from, it's worth going in there a few times. If you want to feel good about spending hundreds/thousands, you'll go elsewhere.

This store is beautiful. Not only are there many seemingly one of a kind pieces in the store (as…read moreshe only stocks a few of each thing), but Kiki also designed the store itself - including an incredibly beautiful use of a real tree. It's worth going in for that itself. You can tell she puts a lot of thought into every piece that goes in the store, whether its wallpaper for the walls, a curtain for the dressing rooms, or a piece of clothing or jewelry that she is selling. She also really takes the time to help you find the things that work for you, your body, and your style. Though I do feel it necessary to note that this is definitely not a cheap store, it is definitely a beautiful boutique that you should absolutely get to know and love.

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Kiki Hughes - The front room showing some of the clothing racks and the ceiling to floor slate waterfall

The front room showing some of the clothing racks and the ceiling to floor slate waterfall

Kiki Hughes - A view over one of the jewelry cases

A view over one of the jewelry cases

Kiki Hughes - A view of the back room from the hall

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A view of the back room from the hall

Free People - womenscloth - Updated October 2026

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