My husband and I purchased a new home on October 8th, we were all set with another flooring company…read morewhen our kitchen contractor suggested we check in with Lisa at Carpet Emporium. When we walked in we met with Lisa and she was sooooo patient while I shopped through all of the different colors and types of flooring. She was really knowledgeable about her products and answered all of my questions. We scheduled an appointment to have the house measured the next day at 930am, by 4pm that same day she called me back with a quote. And sure enough going with Lisa at Carpet Emporium was a huge savings!! We signed the contract and Lisa got us on the schedule right away, our installer was Jesse and he was incredible. He worked quickly and efficiently and had our new floors looking amazing within a week. We are so happy with our new floors, I would highly recommend Lisa at carpet emporium. Not only did she help to save us a significant amount of money, she was also such a pleasure to work with.

We had amazing service from the planning, installation, and even financing of the carpet. We even…read morehad a visit from the owner to make sure the job was done properly.

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

We needed all the carpets removed in our 2,500 SF tri-level home in Idyllwild and replaced with…read morehigh quality planks. Ryan walked the home with us, brought some excellent "Made in the USA" samples and gave us a very fair price. A week or so later, Austin and his crew arrived, had the old carpets & padding out in 3 hours and started installing the new floor. There were a couple of areas that needed tending - screws added to the subfloor in this 45 year old home - and they eliminated the issue! The new flooring was finished exactly to the schedule they gave us - and it looks fantastic! Extraordinary attention to detail, an extremely polite crew that cleaned up after themselves every day and the finished floors are absolutely stunning! NICELY DONE, GUYS!!!

This review is Loooong overdue! George was so amazing,…read moregreat customer service!! He came to our home to provide an estimate on carpeting our upstairs and staircase and brought samples. He was very communicative throughout the whole process of ordering our carpet to the delivery morning. The two men that installed were on time (actually early!) very cordial, speedy and professional. Did an amazing, clean job! My staircase has never looked so beautiful! Definitely recommending to family/friends! Thank you, to George and the team!

George and the whole team at Carpet Time were outstanding! We needed the carpet replaced in one…read morearea of our house after we had some water damage. From start to finish, the whole process was quick, easy, and transparent, and the prices were fair - no extra or hidden costs. On the day the work was done, the carpet was installed quickly and neatly, and no mess was left behind. I would definitely use Carpet Time's services again and plan to recommend them to family and friends.

Excellent service at a great price for the work I needed done. I called the same day my water…read moredamage repairs were completed because I needed my carpet fixed, and the company I hired for the water damage restoration didn't repair carpets. I called Alex, and he happened to be working on another job nearby. Even so, he was able to stop by my home within 30 minutes. Once he arrived, it took him about 20 minutes to finish pulling and tucking the carpet back into place. I really appreciated his quick response, professionalism, and quality work. I would definitely recommend him to anyone needing carpet repairs.

Responsive, arrived on time and provided quality service. Transparency on pricing. Highly recommend.read more

Mike came out and re-stretched the carpet in several rooms which I am extremely satisfied with and…read moreit looks amazing now. The Quality of his work is pristine. He is organized, clean. He is honest reliable and all around wonderful person to work with. He is reasonably priced and very knowledgeable. I will only use Mike for all my carpet needs moving forward.

So responsive. So professional. Great work. Great communication. Great price. I highly recommend…read more He was so nice to work with.

Great service, fair pricing, and beautiful work!…read more I found this company through their Yelp reviews and messaged them through Yelp. They responded in less than 15 minutes and were able to schedule a free in-home estimate. Robert arrived right on time, helped us choose the right carpet and color, and gave us very helpful advice. The pricing was very reasonable and transparent, so we decided to move forward. The crew came just one week later, right on schedule, removed our old carpet, and installed the new carpet beautifully. The entire process was fast, professional, and hassle-free. We're very happy with our stairs and would definitely recommend them!

Came to my house and measured. He was going to give me a quote by that evening or the next day. I…read morewaited a week and still no quote. I messaged him and messaged him again. Still, no quote.

I have used Perris carpet and supplies for several different things done to my home and every time…read morethey make sure it is up to excellent standards. They are reliable and affordable. Emilio the owner is very communicative and respectful. Will definitely use them again.

When we first chose to go with Perris Carpet, things seemed to be good. We set up a date to have…read moreour flooring installed over labor day weekend... Here we are October 8th and still haven't had our flooring installed! They had the nerve to call our landlords and lie to them saying the delay is caused because I changed the flooring color! That is total bogus!! Im just baffled as to why that was even said... Emilio, the owner, had also said it was no problen to move our furniture in the begininng, and now says they wont move it, and if it isn't moved when they do come to install, they won't install it... Should have went with another company for less! I would give zero stars if that was allowed! This company is bad business and lies to their customers!

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

I am very upset with this company because I did not get the padding I was told and promised I would…read moreget! After the job was finished and paid for then they were honest about not using the soft memory foam pad we chose and wanted. They never mentioned they were using a different pad, not on the phone or when we went to the showroom and spoke to them in person. They assured us we would be getting the same memory foam as we had purchased before. I still do not believe that the pad, they chose to put in was a memory pad because it is as hard as a cement floor. It is like walking around in the most uncomfortable and painful shoes and you can never take them off. All I wanted was soft padding and they failed me! There is no way to rip it out and replace it at this point. We rented two storage containers and paid a moving company to take everything out of the house and put it all back. Who is going to pay for that?

We are very happy with Southland Carpet and Flooring! After living in our home for 25 years, it was…read moretime to upgrade and replace our old flooring. The finished product is beyond our original imagination of what it would be! The crews that did the demo of our old flooring and installation of our new luxury vinyl plank and new carpet were exceptionally talented and we couldn't be happier. Rainee, Liz, and Bryce guided us through each step of the process and made the project as simple as possible. We highly recommend Southland Carpet and Flooring to anyone who is looking for good quality flooring, expert knowledge and craftsmanship, and everything at a fair price. Thank you all very much at Southland Carpet and Flooring for your service and making our home look beautiful! We truly appreciate you and the service you offer!