What a wonderful place to shop! Lettie was so helpful and knowlegable. I tried on MANY boots before…read moreI found the ones that fit perfectly, and the prices were reasonable. I never felt rushed or like the length of time I was there was too much. The boot color I wanted was not in stock, and like magic UPS delivered them while I was sitting there! Lettie said "your boots are here!" I cannot recommend this place enough. SO nice to shop in a mom and pop business instead of other, larger competitors. I will definitely return.

I'm in from out of town looking for a hat for work. I only had two really guidelines and that was…read moreit had to be a cattleman's crease and something I could beat the heck out of because in law enforcement we sometimes get our hats knocked off our heads. Walked in and was a bit overwhelmed with the amount of hats on the wall and thought I was about to get roped into trying on a million different hats. I wish I had asked for her name but the nice lady working today was super friendly and enthusiastic. She immediately had an idea for me to try and I instantly loved it! I also appreciate she didn't try to put me in a crazy expensive hat. I was willing to spend more than I did but she found a great looking budget friendly hat that fitted all of my needs. 10/10 will come back for future western wear or even shop online if they have that option.

I am writing to share my recent experience at your store. This is my favorite place for travel…read moreclothing and workout gear, but the exceptional customer service is what truly stands out. I had a great experience during my last visit thanks to Elisa and Amanda. They were both incredibly courteous and helpful throughout my time in the store. Thank you for maintaining such a high standard of service.

I loved this place when it opened. I shop regularly, it's really nice to try stuff on when I was…read morelimited to only online shopping for so long. But wow this store has been on a steady decline the last 8 months. The staff member with the blue hair is so unfriendly, I have interacted with her on at least 4 shopping occasions and all have been unpleasant. She's not friendly, makes rude facial expressions to her coworkers when working with customers and thinks nobody notices. She has never greeted me. The really friendly customer service staff have never lasted here, but all the unpleasant ones remain which is usually a good indicator that management is lacking. Now when I go to the store I just keep to myself, I'm too nervous to ask for additional sizes due to so many unpleasant experiences. It's not just the girl with the blue hair, but she does seem like the worst. Too bad, it's a beautiful store styled well and in a great plaza.

I came here after an exhaustive search at Nordstroms and a horrendous experience at Macys for a…read moredecent suit. Robert was the most compassionate, patient and most well versed person in suits. The minute that I walked in, he immediately walked over and assisted me with selecting the right suit and pair of shoes. He listened to all of my requirements and was able to narrow down the best suit for my needs in just a few seconds. Their onsite tailor came out and took all my measurements and even had my suit ready before the week was over! I have a slightly overweight and stocky upper body type -- their tailor worked his magic and made all the right adjustments to my suit to ensure a comfortable and relaxing fit. If you're looking for a cheap one-time suit, this place isn't for you. Their clothes are all imported and are therefore much pricier than department store clothes, though you're paying for the quality and precision craftsmanship. I would rather invest in this amazing line of clothes than keep buying overpriced luxury brand clothing from department stores that lose their color after one wash and fit awkwardly. I highly recommend this clothing store to anyone looking to enhance their wardrobe and stick out amongst the crowd.

We picked this place to buy my fiancé suit and Robert's service was Excellent, from our very first…read morevisit to ordering the suit and trying on along with measurements!!! He was a class act. When we went to try on and pick up..it wasn't Robert. This man was so rude...he spoke extremely rude to me and was not a pleasure. He might even be the owner. We invested in what to us is an expensive suit $800 and would expect better service during try on and pick up to make sure we were happy. It was the complete opposite!!! We had already paid for the suit. I was very upset with this service and thats why I am here. I wish we would've just come back when Robert was working!!! I will never give this owner my business again or refer my family or friends here.

Amazing experience with our consultant Josh. He was so kind and professional. There was no pressure…read moreto buy anything. He helped my fiancé find a suit. Would come back again! 10/10 customer service from Josh.

Came in today to get measurements and potentially buy a suit. Salesman definitely helped me make my…read moredecision to look elsewhere instead. Showed him a couple of the options I was looking at online, and immediately became flustered when one of the options was not a men's warehouse suit. Told me they shouldn't be helping people if they are not buying from them directly. As someone who has bought many suits from this exact spot, this was clearly disappointing. 1 star. Save yourself the time and go to another location.

Very friendly and helpful staff. Quickly located item I was looking for. No more thoughts on the…read morematter

I've shopped M Frederic for years, and have never been disappointed in the quality, styles and…read moreselection. Their sizing is accurate and I love the distinctive selection of clothing, even adorable baby and children's clothes. I've always gotten more than my fair share of 'bang for the buck' in compliments and how well the clothing holds up. Love that there are so many M Frederic locations now

Came here for their grand opening and the employees I interacted with seemed friendly and genuinely…read morehelpful. Wish this brand made leggings with side pockets though. Maybe someday *crosses fingers* Store has mostly women's attire, but if I remember correctly, there is a section for men.

I just do not understand the appeal of extremely overpriced, cheaply made, poorly fitting clothing…read moreitems that Alo sells. It's not like it's made in the USA out of cotton. No. It's the same petroleum plastic based crap made in Vietnam or some equally exploited third world country. Their stuff isn't designed to fit well or accentuate or tone down certain areas. It's mostly all bland, neutral colors. And it's all grossly overpriced for what it is...junk. The leggings are so thin they're almost see through. Junk!

This is my first time doing a review on a place, and i knew from the times i went they deserved 5…read morestars. I wanted to see the 1 star reviews to see why they would review that and i saw people saying the staff were rude, however that couldn't be farther from the truth! Each time i went they greeted me with hospitality and were genuinely so nice to me. They are one of the nicest people out here. One time I got a long sleeved tailored here they charged me a good price. i asked AI if what i was hopping for is possible (to lengthen the hem) and it said most likely not possible. But when i went here and asked them of course they could do it! these are experienced people knowing what they are doing, and if i ever need help with something this will be the only place ill go!

As soon as I walked in I felt like a doll playing dress up. I felt truly taken care of. My dress…read morefit like a glove once finished and the bustle was beautifully put together. Couldn't have been happier. Pleaaaaaase trust VIP with your special occasions. They're top notch and professional. Be back soon! En cuanto entré, me sentí como una muñeca jugando a disfrazarse. Me sentí verdaderamente cuidada. Mi vestido me quedó como un guante una vez terminado, y el recogido de la cola estaba confeccionado de forma exquisita. No podría haber quedado más feliz. Por favoooor, confíen en VIP para sus ocasiones especiales. Son de primera categoría y muy profesionales. ¡Volveré pronto!

It was the day before school started and this place was jammed! So many people and kids and…read morerequests. The manager "Mama Liz" I think they call her was so on top of everything and keeping everyone organized and on task, it was really incredible. She cared that you found the shoe and size you needed. In this day and age of customer service her above and beyond was extraordinary and corporate should know how lucky they are to have her in charge and I hope they reward her for it! I know her service had each of us buying two pairs of shoes instead of the planned one pair each!

Shoutout Avyn! I popped in here to try on some Uggs on a whim and this girl was SO sweet! I was…read morelowkey so pleasantly surprised at how amazing & effortless her customer service was(: She made me feel so welcome and was such a breathe of fresh air! A++ customer service girl!

I had such an amazing experience at this Nordstrom location. I ordered a beautiful pair of St…read more John's pants online, but unfortunately they were too big. I came into the store hoping they could order me a smaller size, but it wasn't available. Sharen stepped in to help and brought out the seamstress, Zohreh, and I'm so glad she did. These were expensive pants (around $1k), so I really wanted them to fit perfectly. I really did not want to return them. Zohreh was incredibly knowledgeable, patient, and such a pleasure to be around. I mentioned I had a special event coming up, and she reassured me she could have the alterations done in time. I've been to several other Nordstrom locations before, but this one was by far the most pleasant experience I've had. Everyone was so warm, helpful, and accommodating, and the whole experience was just wonderful. I'm so glad I didn't have to return the pants. Really grateful for the amazing customer service from both Sharen and Zohreh.

They have a very nice selection of quality, designer clothes/jewelry/perfume and cosmetics. They…read morealways treat customers with great service.

Brisk and friendly service. No stress found everything I needed in one place in and out in under…read morehalf an hour.

Although the sign says "3 Day", we're told alterations will take one week... oh wait, just…read morekidding.... miraculously, it'll be ready in two days. Let us do your alterations, but guess what... we don't press or steam your suit. "We don't tell anybody" (until you've picked up your suit)... "We don't have a press"... "" We don't have a steamer." The Woodland hills branch will iron your suit for you. I regret going to this store. Got ripped off in price and service. Fellow Yelpers go to the branch in Woodland hills or go to the suit shop in Northridge.