I decided to get this Tops BBQ location on the go on August 8th, 2024. So far out of all the Tops BBQ locations that I have been to this location is probably the cleanest. You will notice how clean the place is when walk inside the restaurant. The red paint shines brightly at me. I decided to get the pulled chicken nachos. The chips, chicken, white, and BBQ sauce just mix well together. The pulled chicken nachos is definitely a good quick dinner. read more

Tops Bar-B-Q - Pulled Chicken Nachos - Barbeque Near Me - Bartlett, Tennessee

Says on the door the inside is open till 10 but they of course close the inside early because they are lazy and don't care about taking care of people especially DoorDash employees very disappointed read more

Horrible experience. The nachos were abysmal, and we had to go around the drive through line twice because our online order "wasn't ready," and the worker told us it would be 5 minutes and to come inside, but we got a notification that it was ready right after we pulled off. We get back in line, and 10 long minutes later, we got this monstrosity (was supposed to be my whole meal btw), with enough cheese and sauce in total for one single chip, and the worst meat I've seen. I ate a few bites and the chips were stale too. I pulled out the chips that were bare, and it's safe to say you have lost a once very loyal customer. Do better. read more

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Portions of meat on BBQ nachos is weak. I mentioned it to management and they said "that's how they come". 90% chips. Will not return.

I was told that this restaurant has good loaded fries. So I decided to try them out. On my loaded fries, I had lettuce, tomatoes onions, nacho cheese, and shredded chicken. To give you a heads up, Their loaded fries originally comes with baked beans so I told them to hold the beans. The loaded fries also came with a little sweet BBQ sauce that gave it a different taste. Their customer service was good, with fast service. They have other items that I would like to try out. So I will be back in the future. read more

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Went inside to place a to go order and all you see is employees on their phones and the customer service is subpar at best. The food is a 4/10. I wouldn't recommend or go back... if I was able to give less than one star, I would. read more

Past two Saturdays my wife and I have had Tops breakfast sandwiches and they have both been ,respectfully, sinfully good. I got the waffle breakfast stack and she got the sausage egg and cheese breaky sandy and it was all so delicious. sandy's so good they'll leave you fat and sassy as mama used to say. service for the togo line is good too. the ladies at the menu and the window are always nice. great place to stop in. read more

Wow!! We ate inside and the staff was incredible! The place was clean, the food was amazing, and they were quick and friendly.

The location on Stage Rd in Bartlett is usually good. Orders are correct and for is tasty. The staff is great some days and a little off occasionally . Much better than the Cordova location. read more

Yesterday evening was my first experience at Tops Bar-B-Q and it was amazing! I had a terrible experience at another restaurant and needed to grab dinner for the night and a friend recommended Tops! The employees were kind and friendly! They gave great recommendations and I loved my brisket nachos over fries. I can't wait to return and try something new off the menu! Great food and great service. read more

Today was the shortest that I've seen the line. Lol with only three cars in line I was ready to go to the drive-thru which I did. I ordered two jumbo combos both with double fries and double barbecue beans with two sweet teas. A jumbo sandwich is pork shoulder with sauce (you can have coleslaw added or not) I always get a jumbo sandwich with extra barbecue sauce and coleslaw I would've given 5 stars however after I opened the second bag it was missing barbecue beans (gosh,where's my beans) Note: if you've never had they're barbecue beans it's quite tasty and has bits of chopped pork in it Other than that everything was tasty! If I'm ever drive by again and I see the line short as it was today I'll surely stop by read more

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I was excited to see a new Tops location open in the area. As a self-proclaimed burger snob, the Tops cheeseburger has been on my burger bucket list for years. Since this was my first time at Tops, I decided to splurge and order the Double Cheeseburger. I ordered mine plain with only cheese. First, this sandwich is deceivingly big. The bun was squished a bit in the bag, so the two large quarter-pound beef patties stole the show. The burger was VERY salty, which is not something I usually pick up on. But the seasoning overall accentuated the beef well. I would have liked an extra slice of cheese to offset the beefiness of each bite, but that wasn't a major issue. Overall, it was a solid burger. The side of crinkle-cut fries made a great accompaniment to the burger. They held their crispiness well in the bag -- no sogginess at all. The interior was spotless with plenty of room for social distancing while waiting on carry-out orders (no dine-in at this time). All of the employees were friendly and efficient. I ordered and had my food in less than 10 minutes. If you're in a rush, I recommend calling in your order or placing an online order for pickup, as the drive-thru line can get pretty long during peak periods. read more

Tops Bar-B-Q - Double Cheeseburger with fries - Barbeque Near Me - Bartlett, Tennessee

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Bought 1/2 rack today, wast of $$$. Tough, undercooked & membrane still on. Terrible read more

My second visit. Had ribs first visit and they were very good. Ordered again today, a half slab. Got home and had 4 bone ribs... isn't this a third slab? Disappointing. read more

Tops Bar-B-Q - ows grilled fish in a basket - Barbeque Near Me - Bartlett, Tennessee

We went here for lunch today. When you only have an hour and have to wait about 5 minutes for someone to take your order, makes you sorry you picked Tops. Not just the wait. The two women working the drive- thru didn't even say anything. They could have said someone will be with soon. I guess customer service is a thing of the past. The sandwiches ( BBQ ) one small & one large are definitely smaller than they were not that long ago. read more

Bartlett location is Tops with me. Great breakfast items. It's my favorite because the staff are happy and helpful. read more

Tops Bar-B-Q - Delicious breakfast BLT! - Barbeque Near Me - Bartlett, Tennessee

I love Tops Bar-B-Q (Bartlett) but please stop hiring people that do not practice good customer service and don't enjoy their job My food is always on point except when I order a cheeseburger. I have to ask for no tomatoes because by bun is always soooo soggy Maybe they can take a page from Chick- fil-A Or Tops Bar-B-Q (Macon) they both have wonderful customer service. read more

If you hate money come here , you won't leave disappointed. Management is nonexistent here , line cooks lack training, and cashiers don't know the menu. read more

The experience from start to finish was a bad one. The cashier was rushing us to order our food when we arrived at 8:30. We had no intention of staying in the restaurant so him rushing us confused me. My turkey burger was so dark that I was afraid to bite it due to a beef allergy. The young lady took the sandwich back to show it to another co-worker through the window and tried to give it back. I asked for it to be remade cause the sandwich was out of my sight and didn't know who may have touched it to figure out if ot was beef or turkey. After hearing the way they talked about another customer, I was afraid to allow them to recook my food so I just requested a refund. I'm unsure if I will ever go to this location again. I have severe food allergies and I do not want to ever be sick due to a simple food mix up. The cook could have simply come to the window to assure the patties had not been switched instead of them taking the sandwich back to let someone see it. December 2024 read more

My wife is a native Memphian and I have lived here for almost 26 years. Tops is, by far, our favorite fast-food Memphis BBQ in the city. We were excited to see this location pop up because it was a new design, very big and modern looking. It took us some time to stop because, as a new restaurant, it was always covered over. Our first attempt was aborted because the lady behind the counter was so rude we walked out. It took over a year and a serious crave for Tops for us to get over that experience and walk in again. We poked our heads in to look for Lady Rude and when we saw the coast was clear we stepped across the threshold. To our delight, they have installed a kiosk where a customer can order and customize whatever they want and they don't have to endure rude employees at all! :-) I don't know what rude and lazy people are going to do when they've all been replaced by kiosks! So, we crafted what we thought was a crave-killer order and walked into the main dining room to find a place to sit. As is typical for a lot of Memphis quick-service restaurants, it was a little difficult to find a clear and clean table. Strike one. We couldn't find a totally clean one, but we found a "close enough" spot, grabbed a handful napkins and water and did the campground picnic table wash and sat down to wait for our food. We ordered a jumbo chopped pork sandwich and a smoked chicken sandwich with beans for both. The smoked chicken, which had a special white sauce on it, was delicious. The BBQ pork was typical Tops and good enough. The beans were lukewarm, at best, but tasty. The buns though. Oh, the buns! Both of us commented on the weirdness of the buns as we were eating but it wasn't until we left and were talking about the experience that we both landed on what was wrong. They were dry and crumbly-ish. I don't know if they were expired or just a bad batch of bread, but they were not good, texture-wise. I don't know if we will go back to this location, but I'm not rushing to do so any time soon. I think I'll have to wait for that craving to hit while I'm in close proximity for that to happen. However, if the Sycamore View location happens to be just a little farther, I'll burn the gas and go there. I've never been disappointed by that location! read more

sThis latest franchise of Tops took over this building from a beloved custard stand so we had mixed feelings about trying it. Tops has never been in my top 10 of local BBQ ribs, but we decided to spend a little of our stimi there recently! It was better than a place I'd tried in Jackson recently (see my recent reviews), but it still doesn't crack the top 10. If you're traveling to Memphis, take note of the reviews. We lucked into a time just before lunch on a Monday where we were 2nd in line - a rarity I believe, as it's been packed since opening. Not sure if this was a fluke or long-term trend. It does have a walk-in area and the staff seemed to take covid precautions. read more

I've always loved Tops burgers & their bbq was decent for the value, but the Bartlett location should be shut down. I've stopped going there because every time I've visited, the food has been outright disgusting & you'd get better service at the Penal Farm. Doesn't matter if it's drive through, dine-in, or curbside. If you order from this location, you're going to be disappointed. Just take your money and burn it, as it'll be more satisfying than the food or service. read more

I ordered this via Uber Eats. Order 2 burgers and the bbq sandwich pack. -Food was cold. -Bottom of buns were covered in RAW FLOUR -They forgot to dress the the "fire-braised" nachos and forgot like 5 toppings (beans, lettuce, onion, tomatoes and jalapeños) -What really upset me is that they forgot to give me the one thing I ordered from them in the first place. THE SAUCE read more

It's been a long time since I've happened into a restaurant that was this filthy. Everywhere I look the dining room was gross. The food tasted alright, and the price was reasonable, but the whole experience was offset by how dirty the restaurant dining room was. I brought family members there that had not experienced tops barbecue before. Needless to say, I was embarrassed and will not return any time soon.. read more

Thank the Lord Kaytie was able to make it to work safely today! One of the only places in Memphis open during the snowpocalypse. We ordered food for our entire staff - enough to feed 40. She was able to get that ready to go in 20 minutes. LIFESAVER! If working alone isn't enough, she did it with a smile and good attitude - ALL WHILE having a full crowd in the store. Thank you Kaytie and Tops BBQ Bartlett. read more

Tops Bar-B-Q - ows a car parked in the snow - Barbeque Near Me - Bartlett, Tennessee

Never again, and I'm going to tell everyone I know about what a sorry place this is. Since new ownership, Top's has gone down hill rapidly. The service is rude and disgustingly hateful. The quality of the food is absolutely deplorable. The meat on the bbq has been reduced by at least half and if you want more meat on your sandwich, you have to pay extra for each ounce added. What a crock. I could go on and on, but you get my point about how sorry this place has become. Don't go to this location. Go to Summer Ave. or Macon Road. read more

Someone recommended me this tops bbq, I can say there is nothing to rave about. Now I'm questioning their taste buds. We got the cheese burger, fries, and bbq nachos. I don't think it's good. Even Burger King has better burger than here. BBQ nacho was meh. Plenty of other bbq places that are way better. I would have been fine not eating here ever. Don't waste your time here, move on. Service was ok. read more

I've been eating Tops for practically most of my life and I'm 50. This visit was not up to par. It took nearly 30 minutes to get through the drive-thru line. And once I paid, the order was not right. They left a pork shoulder plate off somehow, which is strange since I had to repeat the two sides twice. Once I got to the house I immediately saw that my "jumbo" sandwich was definitely not a jumbo. It was nothing like what I'm used to. Also, the fries were cold, not slightly warm, but cold. We weren't very happy. I hope Tops gets their stuff together because there's several other BBQ places close by. read more

Tops Bar-B-Q - This is not a "jumbo" pork sandwich by anybody's definition. - Barbeque Near Me - Bartlett, Tennessee

Service is decent and the staff was friendly, but seemed a bit distracted chatting. But once they got the order they where quick about getting it out to us. The food is as good as any Tops Bar-B-Q in town so no surprise there. All in all a decent place to stop in and get some Memphis BBQ if you're in Bartlett. Also check out there burgers, pretty tasty as well. But I would recommend skipping their style of BBQ nachos, the cheese isn't that great. read more

You never know with the location. One minute the food is hot and good, the next minute it's cold with no flavor.....

The food was pretty good! Got the turkey burger and cheese fries. I would get this again! Check it out for yourself btw Mary had great service as we dined in! -Lacy read more

If you go here and don't ask for barbecue sauce, you will not get any sauce. Not even the packs of sauce. Apparently the manage, and I quote him , doesn't want employees wasting packs of sauce on customers because the may throw it away. So I will not visit that tops again. I will go back to the one in memphis. Oh and yes I got home and had no sauce so I called to see what had changed. read more

This tops has a very friendly staff that is usually pretty quick with orders. Also the rewards program is great. The food is good and the atmosphere is calm. read more

this tops is not compliant with its hours. i arrived at 8:30 when they originally close at 9, when i arrived no one answered at the intercom, so i pull up to the window and the little girl tells me that they're closed. i asked "i thought you closed at 9?" and she responds "we already turned everything off :/" read more

Rib sandwich was hard and burnt. Called establishment multiple times and no answer. $38 wasted!!!! read more

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Not all Topps are created equal. I didn't appreciate my fat and grizzle sandwich!!! usually I love Topps but not this one and not once but twice. Do not recommend read more

We may have lost Sheridans at this location, but getting Tops is a major bonus! Driving by and seeing that empty location was depressing...then the sign went up announcing Tops. They did a great job improving the location and, as always, the food is incredible. Tops has had a long standing reputation as one of THE best places in the mid south to get a burger...a bbq sandwich...fries...fried pies...you name it! Consistently hitting the mark. And now? Even closer to home! Love it! read more

Let me preface this 2 star rating with the fact that I am a native Memphian and Tops is my favorite barbecue. I was excited when this Tops opened because it's the closest one to me. And I went there several times and it was good. The staff was courteous and the food tasted great. But then I went a couple of months ago and was in the drive-through and ordered a barbecue plate and the girl asked me what type of sauce I wanted. And I thought to myself "the same type of sauce you've automatically been putting on there for the last 50 years". When I hesitated, she asked me if I wanted mild or hot. So I said mild. And it was not the Tops sauce that I am used to. The next time I went, they didn't ask me so I thought well maybe that was somebody new. And I got home with my barbecue plate that had absolutely no sauce. Fortunately I had purchased a bottle of their sauce and had it in my fridge, but it still doesn't taste the same as when you get it at the store. So now instead of going to the Tops closest to me, I'll go to the one over on Macon. Last time I went there, it was delicious and no one asked me what type of sauce I wanted and yet I got some on my barbecue plate. read more

Came 10 minutes before close and got a jumbo chicken combo ,jumbo pork combo , and cheese fries . this location is the spot to go to before closing my food was hot and fresh and they were very nice ! Shout out to tops stage!!! read more

The Bartlett location is straight trash. Not accurate and not friendly. Buyer beware. You have been warned.