First time here trying the Smash Burgers Holy cow they are GREAT! much bigger than I imagined Fresh and Delicious. I will be back Thank You.

Sad they don't serve bbq anymore. What an informal way to find out on July 4th. There is a new owner and they serve chicken only. I hope they survive. read more

Wonderful ribs! Great sandwiches. Real good price for quality and amount. It's a little out of my way, but it's my go to spot for ribs.

One of the worst experiences i've ever had at a recommended restaurant. I work at a restaurant as well so i understand things happen, but nothing has ever been this bad! When I got there, they didn't have any BBQ and instead told me they were now a lower-scale chick-fil-a. I ordered a chicken salad which had hardly any chicken and horrible ranch. The chicken also had WAY too much salt and was almost inedible. (also a salad took 15 minutes and I was the only one in the restaurant besides my friend who had already received his food). The diet coke was horrible and there were ants crawling in the soda machine. The menu is now very limited and there is no wonder why it was a ghost town when we walked in. The staff was very friendly but that's all i have to vouch for in this case. Do not recommend. read more

No longer serves BBQ! What! The service was not the best, the people were nice but the wait was 10 minutes for some subpar nachos. The tables were some what clean but the Diet Coke tasted unrecognizable. The sweet tea was not stocked either. My friends salad took 15 minutes and one bite of chicken contained a weeks worth of sodium. I also heard someone in the back laughing about having rotten eggs. This location has fallen from grace. read more

The store is poorly managed. Sunday at noon all the bbq sauce dispensers were empty and dirty. When asked they said they simply give it to you in a cup. The napkins dispensers were empty. There was a stack of napkins next to the register. No one bothers to refill them . Employees standing around the kitchen talking. I ordered smash single with cheese with everything. It had pickles and cheese only. At this point Sonic would have been a better choice. read more

I ordered the BBQ nachos with smoked chicken and a side of macaroni and cheese. The nachos were tasty as a whole. I opted for the "medium heat" BBQ sauce, which is said to be the restaurant's most popular (there were several others to choose from). The sauce was good, but I'd classify it as mild and sweeter than expected. The smoked chicken was very inconsistent in form. Half of it was halfway shredded and the other half was comprised of big, chopped chunks. It would have been nearly impossible to eat with the plastic fork that was tucked in the bag. But thankfully it broke apart fairly well with some sturdy silverware. The chips were okay -- the basic white corn variety. The toppings were fairly standard for nachos: cheese sauce, shredded cheese, sour cream (which was nearly lost in the shuffle) and jalapeños. For some reason, our two orders of nachos came with two large sides of nacho cheese. I'm not sure if that is standard or if we got them by mistake -- it was way too much, even if used as a dip. The macaroni and cheese was on the drier side with a stiff layer of melted cheese on the top. Overall, it was rather bland and would have benefited greatly from a bit of creaminess. The drive-thru was very convenient and our food was ready to go as soon as we pulled up. While I was certainly satisfied by my meal at Baby Jack's, I probably won't rush back soon. There are simply too many other BBQ joints that I'd rather order from. read more

Baby Jacks BBQ - BBQ Nachos (Chicken) - Barbeque Near Me - Bartlett, Tennessee

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Bbq pork sandwich was excellent. Tried their new taco entree, Two bites , that's all. .... For $3.19 terrible deal. read more

Unsure how I feel, had a guy on the computer take my order. It's cool I think for possible types but bbq and southern cooking you typically look for a personal touch. Staff shortages are bad for all. The food was decent prices were slightly higher than market I felt but once again with inflation going wild think all it was ok. read more

We never tried Jack's before, so we gave them a chance. We ordered takeout and were a bit underwhelmed. We ordered a BBQ sandwich with 2 sides, a full slab of ribs, banana bread pudding, baked beans, and vinegar slaw as our sides. The BBQ sandwich was actually one dinner roll, and the meat wrapped in foil. Now, I understand the differences between takeout and in-house serving, but I expected at least a sandwich bun. Would I have gotten a dinner roll had I asked for the same thing in the restaurant? The flavor of the meal was very good, ribs were well cooked, and the sides, although smaller portions than what I expected, were also tasty. All in all, I think I'm going to have to do another trip, the next time in house to compare. As always, I give everyone a second chance. read more

Baby Jacks BBQ - Supposed to be a BBQ sandwich - Barbeque Near Me - Bartlett, Tennessee

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I saw the Baby Jacks Bbq sign from the left side of the road. I decided to pullover and place an order to go. I checked in on yelp then I placed the order at the drive thru. I ordered 2 smoked chicken sandwiches. One smoked chicken sandwich no slaw for my hubby. I also ordered two sides. I selected fries and fried okra for my sides and a sweet tea. When I pulled up to the window to pay I was informed that the bbq sauce would come on the side instead of on the sandwiches. I then showed my yelp check in freebie -homemade banana pudding. After the check in was approved I received my order and the complimentary homemade banana pudding. Everything was good! My hubby enjoyed his meal. I do plan on returning for other delicious items on their menu. read more

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My mother lives in the nursing home less than 5 minutes from the restaurant. Today lunch was picked by my sister for mom and a friend. Ordered two pulled pork plates and drinks. The meat appeared old and dry. The beans were cold. The rolls and slaw were ok. Total meal was bad. Not worth anywhere near the $28 it cost. read more

Baby Jacks BBQ - Barbeque Near Me - Bartlett, Tennessee

Foods not bad, sandwiches are small so get the Jumbo. Place is always dirty inside which is a let down Ordering is a challenge with no counter person ,it's just a strange place imo Good Natchoes and potato salads read more

The food here is pretty good, if it makes it into your bag at the drive thru. However, the reason for the two stars... While I was waiting for my order to be fixed, a man came in upset about his order. Nothing was missing, however the rolls he was given were moldy. Not like a small spot, but seriously moldy. I left without seeing how that was handled and promptly threw my rolls out (didn't see any mold, but not risking it). I wouldn't eat here until the health department has had a chance to visit them again. read more

Sat in the drive thru for 15 min after I was told they'd be right with me. I ended up going in to order since no one came back. Once inside I waited another 10 minutes for any help. Then was greeted with unfriendly service. So disappointing. Used to be good. read more

Banana pudding! The best banana pudding I've had! I had some several weeks ago and it was delicious. Was in Bartlett again yesterday. We decided we'd try some again. Honestly, I half-expected it to be less than I remembered, but it was AWESOME! Yum! Will go back for more! read more

I don't know where you people with good reviews ate. This is the Memphis area and if you're gonna sell BBQ you'd better bring your A game. We ordered the pulled pork and pulled chicken and it was all like eating sawdust. We had to drown it in sauce just to swallow it. It was a shameful display for a BBQ in this area. Sides were great. read more

My family came this place last Saturday after attending cousin funeral (we are from Chicago) and this place is good! Also Landon was very patient in taking our orders because it is 14 of us and we did not know what we were ordering since it was our first time. But literally before the night ended my sons went back before closing to order again for the trip back home. Son had the nachos and WOW so mad we didn't get pictures read more

Great BBQ"definitely yummy". It's a fun, friendly, and clean environment. The customer service is fantastic! They offer tons of different sauces.. which are all amazing. Pro tip order the delicious banana pudding!! You'll thank me later!! read more

Baby Jacks BBQ - Menu - Barbeque Near Me - Bartlett, Tennessee

A few years ago, I worked with a young lady (Michelle Dorris) who said she was ADDICTED to Baby Jacks BBQ. Actually, "THE" Girlfriend and I are not big on BBQ and we usually don't dine at BBQ restaurants unless we have friends visiting from out-of-town. Today, I had to exchange some Comcast equipment and needed to grab a quick lunch. Leaving Comcast, Baby Jacks was right there and I decided to give them a try. As I pulled into the driveway I recalled that this location used to be a Starbucks. Inside, I found the store to be clean, warm, and the staff was SUPER Friendly. While trying to order I admitted it was my first visit and they VERY Patiently explained the menu and sauce options. Selected the Big Pulled-Pork Plate, it comes with two sides, a dinner roll, and nice size drink (refillable). WOW... The food was GREAT, their Cajun BBQ Sauce had a TERRIFIC Balance of Heat & Sweet, and their dinner rolls are definitely the first-cousin (once removed) of a Butter Roll :)) For $10, including tax, I was so STUFFED that I had to pass on dinner four hours later. Confirmation... Baby Jacks is ADDICTIVE!!! read more

Baby Jacks BBQ - Baby Jacks BBQ - Barbeque Near Me - Bartlett, Tennessee

We ordered online. The order was on time. However, when we opened it at home, there were items missing and items with the order that we didn't order! I had the pork sandwich and I put the meat to the test (yes, I am a certified Memphis in May BBQ judge). It was tender and cooked well but the smoke flavor was weak throughout. No smoke line was visible. In my opinion it tasted like a weakly smoked pork chop. On another note, if you don't pre-order, they don't have a live person working the counter. You order virtually with some teenager looking at a computer screen,,,, which seems to take twice the time that it would take with a live, in-person. Take the time and drive to One and Only or Germantown Commissary if you want good Q read more

I had some food catered from here for my Christmas party and everything was excellent from the customer service, to the food and set up. Baby Jacks gave me everything I needed to compete my party! Our food even came with set ups and warmers. I am so happy I decided to use them! The bbq was amazing too! Everyone enjoyed the ribs, pulled pork, cole slaw, potato salad (loaded everyone's favorite), and macaroni and cheese. Also, everyone's order came with a roll and they provided different flavor bbq sauces. Pricing was very reasonable. I could not believe how much food I had received for the price! I will definitely be using them again! Thank you!! read more

Baby Jacks BBQ - Barbeque Near Me - Bartlett, Tennessee

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I walked in because they never came to the drive thru window even after talking to the computer screen about my precious order mess up ( around over 5-8 mins ) I don't like the computer screen cashier are based out of Portland Oregon 3 workers ( guys ) just standing there as we walked in customer service We had a $45 school gift certificate We got home and had just 1 pound of meat not 2 lbs .The brisket was really fatty but ... Loaded Potato salad is always great I asked if the banana pudding was fresh because I don't like over rip bananas but they were very rip. Loaded potato over priced but good.probably want be back for another year read more

Baby Jacks BBQ - Loaded baked potato - Barbeque Near Me - Bartlett, Tennessee

this is my favorite BBQ place in the Memphis area The brisket reminds me of the BBQ from Texas read more

So we've been coming to Baby Jack's BBQ for years. The pulled pork and ribs are some of the best you'll find in a city loaded with great BBQ joints. Their selection of sides is great, and they have a BBQ sauce for every taste. We even saw a guy come in with travel size bottles to buy some sauce to take home with him--he was flying out and stopped by on the way to the airport. They just gave him the sauce, letting him fill up his TSA approved containers. If you have room left, get some banana pudding. It is also some of the best banana pudding you'll find. If you're in Bartlett visiting and want good Memphis BBQ, skip Rendezvous and just go to Baby Jack's. read more

My family and I were pretty big fans for a long time. We would probably eat there twice a month (or more) and have the in-laws and our kids come. So, this is a little bit of a price tag for us to do, but we thought it was worth it. However, the last two visits, we have decided we are not going to return to Baby Jacks. Here's what led us to this decision: 1. The Ordering Tablets. Customer service went way down months ago when they tried to implement the electronic ordering that you see in places like McDonald's. In my opinion, this was a HUGE mistake. Eating out is not just about eating the food. It's about the experience, the atmosphere, and most importantly, the people. I would go out of my way to NOT use the ordering tablets, but I was pushed by the "cashier" to order using it with her assistance. I KNOW how to use it. I don't WANT to use it. I want to be serviced. I want a smile when I order my food. This isn't hard to grasp. It does seem that they did get the picture because the last few times we were in, the ordering machines were conveniently "out of order." 2. Lack of customer service. Teenagers are not graced with knowing how to have good customer service. They have to be trained like anyone. A smile goes a long way. Raising your inflections at the end of sentences presents a "happy-to-be-of-service" tone. No one there looks like they want to be there. That's all I am going to get into with this. Baby Jacks needs to really look at what Chick-fil-a does with their customer service training and quickly begin to implement it before it's too late. 3. Inconsistent product. My wife and I ordered BBQ nachos. The server comes out with our food and my wife's plate is full of food, without the extra sour cream she asked for and with the extra jalapenos I asked for. My portion was almost HALF of what my wife's was (they don't have half or full orders) and I pointed this out to the server and she just looked at me with a blank stare. There was NO ATTEMPT to try to correct the problem. 4. Cold fries X2. The last two times we visited, we ordered fries for our kids and they came out cold as a fall day and mushy. Both times, we told them that it was unacceptable to be served cold fries. The first time it happened, it was fixed quickly. This time, it took the entire meal time to receive the fresh fries and when we received them, they had NO SALT nor the normal seasoning they put on them. 5. Sam's Club BBQ sauce. Before leaving last night, we saw something extremely suspicious. We saw multiple large bottles of BBQ sauce that looks like they were bought from a supply place such as Sam's Club. The labels were not Baby Jacks, because I had my wife go up to look and confirm what I saw. Come on! You guys are better than that!! Make your own BBQ sauce for crying out loud! I was extremely disappointed to see those bottle laying out on the meat table. 6. Environment. The environment at Baby Jacks has grown sterile. We went yesterday, which was a Friday night. A good BBQ place should be bumping on a Friday night. It seems they have run off their loyal customers because it was just us and one other couple of guys there. That's it! I hate to compare, but Central BBQ (while not perfect) has a lot going for it, even the location on Summer that was a former Red Lobster. I mean, if you can make a former Red Lobster have some swag, you are doing something right. Baby Jacks needs an identity and atmosphere and currently, it has death as its theme. All and all, I really hate it when something I like goes downhill. I write this not to simply complain, but I hope that the owners read this, take action, and work very hard to earn back their lost customers. For now, my family and I will take our weekly restaurant visits elsewhere. UPDATE: Will Clem reached out to me via Facebook a few days after I posted my review. I have attached the conversation in the comments. In response to those: So, few things to comment on. First, it seems he has had this problem as bit as what I received is a copy/paste of a coupon for a Ms. Lavelle... Not the most professional way to have an exchange with a (former) patron... Second, I really want to point out the teenager was NOT the problem, rather a symptom of bad management. The teenager did not plate cold fries on two different occasions nor did she plate the nachos. The teenager was obviously NOT trained to deal with customer complaints. At $5.99 for a kids meal, I expect the food to be hot, timely, and consistent. Furthermore, I find it super distasteful he wants to blame the teenager, wanting to fire them instead of deal of the issues I laid out before. Distasteful Finally, his last comment sealed the deal for me and my family (and I have been telling everyone I know about the incident when it pops up). He has no desire to hear from his patrons himself. He wants to bump it to "management." Another prime example of absentee owner syndrome. It's a real shame. read more

Baby Jacks BBQ - Barbeque Near Me - Bartlett, Tennessee

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The food is amazing! I love the beef brisket. It's so yummy. Also the baked potato salad is to die for!!! They have two kinds just ask for the one that has the sour cream! Also try their banana puddin if your stomach will let you! Mitch is amazing if you have the pleasure of meeting him he is the sweetest! read more

Good Memphis style dry rubbed ribs, crispy fried ocra, and good slaw too - tried one type that was more pickled rather than creamy. Ribs could have been a little more moist, but they were still good. Pulled pork was also good - tender and juicy. Three stars because they forgot items on our take out orders two times. Otherwise, it would have been four stars. read more

Baby Jacks BBQ - Ribs, ocra, pulled pork, slaw - Barbeque Near Me - Bartlett, Tennessee

Drop by I got the regular brisket sandwich loaded baked potato and chicken nuggets they all were so good and hot some of the best onion rings I have ever had read more

Forgot BBQ sauce once again on BBQ nachos. You'll have to remind them more than once. Getting tired of these fast food chains constantly forgetting items. Baby jacks isn't the only one. read more

I placed a large order through the website to be delivered via Uber Eats. I placed the order early in the afternoon to be delivered at dinner time. An order was delivered which was completely incorrect, not even from Baby Jacks. Uber Eats refunded the money. However, when I called Baby Jacks because my family still wanted their dinner, I was informed in no uncertain terms that this wasn't their issue and they would make no accommodations to correct it. They had terrible customer service and never once issued something as simple as an apology. I am horrified at the customer service that I received. I will not be spending money there in the future. I would like to add that I contacted the owner directly and have received no response after 5 days. read more

Food was good. Banana pudding is almost close to home made. Service was super fast. Service was very friendly. The slaw on the side was a very small portion too small. It needs to be the larger size. Now they have two sizes of banana pudding and all that need is the large r size. Cut down on you over head. Ambiance was typical fast food barbq ish style. The rib slab was good and tender. The virtual cashier was different ,cool and fast. But very loud the whole restaurant could hear my order. I'll b back tho. read more

REVIEW NUMBER 100 FOR ME! WOOOOOOOOOOO! Now to the review. After dealing with the Speedtrap P...I mean the Bartlett PD, I needed a bite to eat and I found this place. Its a small space so calling it Baby Jacks fits. LOL! I ordered the BBQ chicken and it was great. Meat falling off the bone. They gave it a nice coat of BBQ sauce. It was good. They also have a white BBQ sauce. Not many places around the area have that sauce. The nachos were ok. They are setup like Central BBQ's nachos but not as great. The banana pudding is ok. Not better than my aunt's banana pudding. Nope. LOL! Overall, this is a good place. I would come back but I don't like Bartlett PD. So...maybe. read more

Baby Jacks BBQ - BBQ Chicken, kiddie nachos, fries and banana pudding. - Barbeque Near Me - Bartlett, Tennessee

Best Barbecue in Bartlett! Their sides are also excellent. The vinegar based coleslaw is wonderfully unique. The beans are tasty and adding the hot barbecue sauce is a nice option. The banana pudding is also tops! read more

I have been waiting for 30 minutes, yet I'm the only one here. I have never experienced such horrible service from them. In fact, when I pulled up and placed my order, I pulled forward to the window. the young guy said he would take my money but wasn't sure what to do. That was over 30 minutes ago now. I'm still just sitting at the window, all paid up. read more

Got take out for my Mom and a friend today...she lives right around the corner at KDSH....they told me it was the worst ever....said the meat tasted old...very dry(even with some sauce)...got the combo plate...beans were cold...slaw and potato salad were ok...just a horrible experience..all to the tune of 30.00....hate this because it's convenient but I don't think we will be returning....sorry not sorry....‍‍ read more

You know what? Rather than ramble on like I do on many reviews. I'm just going to say this. I really like the fact that my wife and I can split ONE of the bbq baked potatoes at Baby Jacks. Where do they get those potatoes from?!?? There the size of a football!!!!! Tip: get the honey bbq sauce or maybe even the white bbq sauce! read more

The bbq is mediocre, at best. It doesn't taste like pit bbq, or it isn't fresh from the pit- tastes like it has been refrigerated for days. The staff isn't welcoming, they seem to prefer surfing the web on their phones to serving customers. One visit was one too many for me. read more

I am a huge lover of the white bbq sauce that hails from northern Alabama. When I saw that Baby Jacks offered it, I was eager to give them a try. I purchased 2 smoked chicken sandwiches, fried okra, baked beans, and baked potato salad. We ordered in using a delivery service. Despite leaving specific instructions, they left the coleslaw on both sandwiches. The chicken wasn't pulled, it was 2 big hunks on a bun and the outside of the chicken was dry and hard. They were COLD (not lukewarm - COLD) when I pulled them out of the bag. I had to microwave each for 30 seconds before serving. The sandwiches basically went into the garbage with a few bites taken out. My husband said the baked beans were good. The fried okra was good. My baked potato salad was incorrect. They gave me traditional potato salad (mayo-based with pickle, which I abhor) instead. Jim and Nicks offers a pulled chicken sandwich with white bbq sauce. If Baby Jacks version is 2 stars, in comparison Jim and Nicks scores 5 and then some. read more

Ordered some ribs and beef brisket yesterday for a family meal. The ribs were fine, but the beef brisket was so dry! read more

Baby Jacks BBQ - Super dry beef brisket - Barbeque Near Me - Bartlett, Tennessee