- Extremely Poor Customer Service…read more I am very disappointed with my experience at Threads Beauty Bar. I called Priti (P-R-I-T-I) the receptionist at 1:00 PM to ask if the threading specialist I like was available. She told me yes, the specialist was available today and also tomorrow. I explained that I live an hour and a half away and specifically drive out for this particular service provider because she does great work. Priti said that was fine and told me there were no appointments scheduled, so I could come in anytime. At 2:35 PM, I called back to confirm that I would be coming and asked if there was an appointment available. She said they had an opening at 3:15 PM. I said that would work. She then abruptly hung up without taking my name or confirming anything. When I arrived and parked, I called back because I realized she had never taken my name to hold the 3:15 appointment. I had my seven-year-old daughter with me, who is sick, so I wanted to be sure the appointment was secured before bringing her inside. Priti told me she could not put my name down unless I physically came into the salon. I did not understand why my name could not simply be written down over the phone, especially since she was the one who hung up without confirming details. Then she started to say, show me your car .. I will come out to see you in your car so I know you are here. I got frustrated because why would I want anyone to see my car when I'm trying to give her my name for the appointment?! She said she doesn't believe me that I'm here and calling to put my name on the time, I was so confused! The situation escalated unnecessarily. Instead of resolving it professionally, she involved someone named Neil, who told me they would not service me and that I had to leave. For someone who drives 1.5-2 hours specifically for their services, this level of rudeness and lack of professionalism is unacceptable. Clear communication and basic courtesy would have prevented this entire situation. Unfortunately, due to the poor and dismissive customer service, I will not be returning. I will also report this to the business bureau.

If you're ever gotten your eyebrows threaded then you know how nerve wracking it can be to go to a…read morenew place. In town to visit and needed to get an eyebrow clean up, my cousin recommended this place and figured why not give it a try. Walked in and was pleasantly surprised at how big it was inside and all the services they offer. It's a hair salon set up with lots of chairs, to my surprise I was actually very happy how the service went. The eyebrow tech was so sweet and did a great job!

I've been meaning to write a review! I love this place!!!…read moreI've been going here for years!!! I would say 5 years! Heena knows what she's doing and you're in great hands! I don't trust anyone else with my eyebrow threading! Highly recommend this place!

It's so hard to find a good threading spot. I am new to the area so I wanted to check this place…read moreout for so long. I'll continue to drive all the way out to Concord for my eyebrow threading services. The lady recommended I get a wax being that I only wanted to clean the area because I do have micro shading on my brows. When I walked out, I looked and there was still some hair that she did not clean up and missed. I didn't feel like going back because I was in a rush that day. For the price I paid I expected neat clean brows. I won't be going back.

Very good experience with facial and threading! Highly recommend Neelam ji , she is great!read more

thank you so much!! great service! love my clean and arched eyebrows! def coming back! thank you!!read more

I LOVE Simi! She is consistent and always delivers…read more I'm in the Beauty industry I have a salon in Livermore and would highly recommend anyone who is particular to this business!‍

I've been coming here for 10 years and I don't trust anyone else with my eyebrows! Simi has been…read moredoing my eyebrows for years and I love them!

Excellent customer service, very friendly, I have been with them since the first store opened in…read moreDublin.

I have been going to pt salon at Santa Rita for about 4 years now, excellent service every time!…read moreBoth the ladies greet cheerfully and are quick and painless in eyebrow threading. They are open till 7pm and have offers going on here and there. All an all always a pleasant experience.

Preet just opened a new location in Livermore while keeping Pleasanton going as well! The best part…read moreabout this is that you still get the top-notch service and care received in Pleasanton but the locations are only eight minutes apart! Great space with lots of parking and shopping in the area. Call 925-292-7185 to get appointments for Livermore location.

I've been going to Preet Brows in Pleasanton for about 4 years now and always have a great…read moreexperience. Preeth does an amazing job with eyebrow threading- she's quick, precise, and my brows always look great. I've also gotten waxing and hair services here and have been really happy every time. Highly recommend!

Appointments at Radiant Waxing feel like a mini-spa session. Professional, relaxing, clean space…read moreand effective! Highly recommend Layla M! She's professional, knowledgeable, friendly, and fantastic results.

India is one of the best waxologists(sp?) around. She's patient, kind, and somehow makes getting a…read moreBrazilian wax an enjoyable experience. She kept the conversation going while paying meticulous attention to detail. I was in and out before I knew it. I don't live as close to Dublin now, but an appointment with India is worth the drive.

Muskaan just made my day today..She did a great job on my hair. I wanted to have a layered haircut…read moreon my wavy and thick hair and she nailed it. This was my first time at this salon and they didn't disappoint me. The rest of the staff including Muskaan were really nice and the place itself was spacious and clean. I have found my happy place and I'll be back soon. Thanks again guys

Called in to ask about their pricing at the Dublin location. Was told the pricing and advised that…read morethey were giving 20% discount for the month of February. Made an appt for 3pm. On the day of the appointment, a lady called me to ask if I can come early 1:30/2pm. I told her I probably could not come that early so kept the 3pm appt. Around 2:30pm, the same lady called to ask if I could come later 10-15mins later. I told her I was already on my way. When I got there, she asked me if I could wait 10-15min for a walk-in who was already waiting for service. I said sure and waited. Mid-way thru the appt, another lady who works there, barged into the room to obtain something and left. The person servicing me apologized while also laughing. After this, the lady doing my service was missing a few areas on my arms so I pointed them out to her but she was still missing them so I had to take the waxing stick and apply the wax myself. During payout, the lady advised that the discount told over the phone was actually 10% not 20%. There was a bit of back and forth between me and two ladies who spoke over me, and ultimately, they gave 10% discount. On top of this, they charged me extra for one area claiming that they had a difficult time doing this portion. I should have asked for a discount seeing as how I had to do some areas myself because the person could not seem to do it. There was no apology for the confusion or delays. Overall, this is an unprofessional environment. Do not recommend. Save yourself the headache and so to any of the other waxing salons delivers better service at the same price point.

I've been coming here regularly for waxing and can confidently say it's one of the best spots…read morearound. I always feel safe, comfortable, and well taken care of. The service is consistently quick, thorough, and high quality -- exactly what I want in a wax! The space is clean, welcoming, and professional, which makes each visit easy and stress-free. Highly recommend to anyone looking for reliable waxing services! Best affordable pricing around too!

I came to Diva Beauty Salon for the first time as I had just moved to Pleasanton area. Service was…read morefast, quick, efficient. The moment I walked in, Diva greeted me with a smile and was very polite. She did a great job with eyebrow threading. I highly recommend her. I will definitely be coming back!

I've come to this salon for threading for years now and have had good results…read more However, the life changer was finding Sneha- she has single-handedly revived my eyebrow shape and I am so grateful. Her technique is quick and light which is also an extra plus. Highly recommend Sneha and this salon for threading. Thank you Sneha, I'll see you soon!

They are friendly and I love the shape of my eyebrows that I got threaded here…read more The one thing that bothered me is that she accidentally threaded some hair which shows as a gap on my eyebrows and when I tried telling her she said no no. Anyways yeah I might return after my hair is all grown out because I think this was a one time mistake but didn't like how she didn't own up to messing it up. And me being me I still tipped.